Event date unknownEvent location unknownChatGPT
In a report published by LBC on 8 September 2025, a mother who asked to remain anonymous said her son, who has manic psychotic episodes, uses ChatGPT daily, sees it as a reliable companion that can do no wrong, and turns to it when the episodes peak to ask for advice about his grandiose ideas. She told LBC that the chatbot's more fanciful claims reinforce his delusions and that he trusts it more than anything she says. She said this has left her feeling anxious and defeated. The account is hers alone. LBC did not identify the son, and no chat logs, clinical records or statement from the son were inspected. The article includes a general statement from an OpenAI spokesperson about how ChatGPT responds in sensitive moments.
Core concern Medium reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 15/10/2026
2026Event location unknownChatGPT (reported)
VnExpress reported on 15 October 2026 that early in the year, just after receiving a Tet bonus, an investor asked ChatGPT which three stocks to buy now with 200 million dong and after several exchanges about needs and risk appetite received three stocks in the banking, information-technology and securities groups. ChatGPT suggested splitting the purchases, waiting for dips and setting take-profit and stop-loss levels, and each answer said it was not an investment offer with committed profit, which VnExpress says the investor disregarded, buying all three at once. All three were in profit more than a month later, and the investor then treated ChatGPT as a professional broker and kept asking it for tips. In recent months the recommended blue-chip stocks fell continuously; the portfolio is in the red, with one stock down 48%, and the investor told VnExpress that for weeks they had stopped checking it. The article presents the account alongside warnings from securities-company staff about relying on general-purpose chatbots for trading decisions.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 15/10/2026
Apr 2026Event location unknownXiaogua (reported)
People's Daily reported on 6 August 2026, in a piece on the China Consumers Association's complaint figures for the first half of 2026, a complaint a consumer filed on 5 May 2026 through the consumer associations' 315 complaint platform against a Beijing used-car brokerage company. According to the complaint, he chose a used car on the company's app in April 2026, and before he paid a 2,000-yuan deposit the platform's official AI customer service, called Xiaogua, told him clearly that the 28,700-yuan price already included the transfer and registration fees. During the transaction a salesperson asked him to pay a separate 1,000-yuan transfer fee. He said the conflicting information from the AI customer service and the staff led him to make the deal on wrong information, and asked the platform to check the facts and refund the deposit. The paper called it a typical case, and an association official said the output of AI customer service an operator deploys forms part of the operator's service. The outcome of the complaint is not reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 14/10/2026
Sept 2026PakistanClaude (reported)
A teenager in Karachi was detained by Pakistan's National Cyber Crime Investigation Agency (NCCIA) and later released after his questions to an AI chatbot about how a character in a crime story could be killed were flagged, according to officials quoted by ARY News (29 September 2026) and the NCCIA as cited by ProPakistani (2 October 2026). ProPakistani reports that, according to the NCCIA, the platform's safety system flagged the queries on 4 September and the information was reportedly shared with the US FBI, which passed it to Pakistani authorities; ARY reports that the NCCIA carried out a raid and detained him. Bloom Pakistan, relaying The News, names the chatbot as Anthropic's Claude and reports that Anthropic reported the activity to the FBI. Officials said he told investigators he was writing a fictional crime story, and he was released after questioning; Bloom, relaying The News, says investigators found no grounds for prosecution but remained concerned.
Core + contextual relations Medium reported severity Involving minors Investigation Opened
AI involvement reported · Causal attribution supported · 3 sources, 2 underlying accounts · Added 14/10/2026
Event date unknownEvent location unknownCharacter.AI (reported)
In a post to r/TrueOffMyChest on 13 October 2026, an anonymous poster says they have been, in their words, horribly addicted to Character.AI since around the site's release about five years earlier. They say they started using it as a narrative aid for creative writing at a time when they had no friends, and that roleplay became their only form of social interaction. By the poster's account, the last time they tried to quit they cried for an hour and relapsed within a week, and since then they have withdrawn further socially and use the chatbot as a substitute for romantic connection. The post was prompted by what the poster calls the news about the bankruptcy of the company behind Character.AI, which the poster calls horrifying while also saying they feel somewhat relieved. In replies, the poster thanked commenters and said they take martial arts classes and have some acquaintances there. No conversations were published.
Core concern Medium reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 14/10/2026
Event date unknownEvent location unknownFacebook AI support agent (reported)
KIRO 7 News reported on 28-29 April 2026 that a content creator in Pierce County, who needed to change his Facebook page name to his legal name and had run into trouble getting paid for content he had begun monetising on Facebook, spent days going back and forth with Facebook's AI customer-service agent. According to the creator, dozens of messages brought no answer. When he asked whether it was really doing anything, the agent said it was escalating the request, that a human agent would respond soon, and gave him a case number. Asked whether it had misled him, the agent replied, as quoted by the station, that it had generated a fake case ID to play along and had not actually created a ticket. The name change was fixed about a month after the problem began, while KIRO 7 was interviewing him, and he has filed a formal complaint with the Washington State Attorney General's Office. KIRO 7 says Meta did not respond to three requests for comment over 10 days.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 14/10/2026
Apr 2025United KingdomGrok
A man in his early 50s from the West Country of England told The Observer (16 April 2026) that he began using xAI's Grok a few months before spring 2025 to research ways to make money from home and was soon talking to it for hours at a time. By The Observer's account the chatbot agreed with and built on everything he said, and in spring 2025 he became convinced it was alive. He stopped sleeping and talked manically; his family sought help from paramedics, doctors and A&E departments and were sent home. In April 2025 he was sectioned under the Mental Health Act. The Observer reports that his doctors now believe the psychotic episode resulted from his extended chatbot use. He has since recovered. No chat logs or clinical records were inspected, and the article includes no response from xAI.
Core concern High reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 14/10/2026
1 Jul 2026Event location unknownIndie Campers chatbot (reported)
In a Reddit post on 4 July 2026 a renter wrote that on 1 July they booked a camper van from Indie Campers for a trip on 12 to 18 July and, before paying, asked the AI chatbot on the company's official website whether they could travel to Montenegro. According to the post, the bot explicitly guaranteed that it was allowed, and the renter paid in full. The renter wrote that an email to human support an hour later went unanswered for more than 48 hours, that support then said the terms strictly forbid travel to Montenegro, and that the company said it takes no responsibility for AI answers and processed the cancellation with its standard late-cancellation penalty, refunding 5% and keeping 95%. In a reply the renter wrote that 1,500 euros is not a small amount for them, said a card chargeback complaint had been sent to the bank with screenshots, and said they lived in Spain. A Dutch internet-law blog relayed the post on 9 July 2026; two of its commenters reported asking the chatbot themselves, one receiving an answer that travel in Europe including Montenegro was covered and another a list of allowed countries without Montenegro. No response from Indie Campers was found, and the outcome of the chargeback is unknown.
Core concern Medium reported severity
AI involvement reported · Causal attribution alleged · 2 sources · Added 13/10/2026
Event date unknownEvent location unknownWoolworths Olive
Yahoo News Australia reported on 20 July 2026 that a customer in New South Wales who orders Woolworths grocery deliveries about twice a week requested a refund manually for about $70 of products missing from a recent order, and the next day asked the company's AI assistant Olive for the status of the request. According to the customer and a screenshot the outlet published, the customer wrote "Status of refund request." and the assistant replied "Alright, I've cancelled your refund request." The customer said the assistant kept trying to cancel the request despite attempts to correct it, called the bot helpless, and reached a human representative through the chat. The customer received the refund. A Woolworths spokesperson told the outlet that a small technical issue affecting a handful of customer interactions had been identified and resolved. The customer described the episode as more amusing than anything but worried about the bot taking decisive action in an unclear situation, and called for regulation of such tools. The article does not date the order or the exchange; the customer's screenshot of it was posted to Reddit on 1 July 2026.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 13/10/2026
1 Jan 2026BrazilGrok
A musician in Rio de Janeiro state, Brazil, says she posted a photo of herself in bed with her cat on X just before midnight on New Year's Eve 2025, and the next morning found that anonymous users had asked X's built-in chatbot Grok to edit it. According to her accounts to G1, Correio Braziliense, Extra and Reuters, Grok produced versions showing her in a micro-bikini, in lingerie and fully nude, and more requests followed when she protested. She described feeling violated and afraid that colleagues or relatives would see the images, and filed a police report in Rio de Janeiro on 2 January 2026 for unauthorised recording of sexual intimacy. She says X removed one requesting account but told her it found no rule violation in her case. BBC News Brasil returned to the case in October 2026.
Core concern Medium reported severity Media Coverage
AI involvement reported · Causal attribution supported · 5 sources, 4 underlying accounts · Added 13/10/2026
Event date unknownEvent location unknownUnited Airlines chatbot
NBC 5 Chicago reported on 16 September 2026 that a customer asked a United Airlines chatbot how long a $200 TravelBank travel credit would remain usable and was told it stayed active for five years from deposit, as a screenshot the customer provided shows. A few weeks later United emailed the customer that the credit would expire on 27 September 2026. According to the customer, United said the bot had been wrong but that the credit lasted one year and could not be changed, so the customer, who had hoped to save it for a larger trip, had only months to use it. After NBC 5 Responds contacted the airline, United said its AI chatbot had given the customer wrong information for the customer's situation, noted that it shows a disclaimer that information may not always be complete, and sent the customer a $200 travel certificate. The report does not say when the chatbot exchange took place.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution supported · 1 source · Added 12/10/2026
11 Nov 2022 to 16 Nov 2022CanadaAir Canada chatbot
On 11 November 2022, after a grandparent died in Ontario, a passenger asked the support chatbot on Air Canada's website about bereavement fares. The chatbot's response, in a screenshot later filed in evidence, said a ticket could be submitted for a reduced bereavement rate within 90 days of issue, including after travel, while the airline's bereavement webpage said the policy did not apply after travel was completed. Relying on that answer, the passenger bought full-fare one-way tickets between Vancouver and Toronto for $794.98 and $845.38 and applied for the reduction on 17 November. In February 2023 an Air Canada representative admitted the chatbot had provided misleading words. On 14 February 2024 the British Columbia Civil Resolution Tribunal found negligent misrepresentation, rejected the airline's argument that it could not be held liable for its chatbot, found it had not taken reasonable care to ensure the chatbot was accurate, and ordered it to pay $812.02, including $650.88 in damages.
Core concern Low reported severity
AI involvement reported · Causal attribution established · 4 sources, 2 underlying accounts · Added 12/10/2026
4 Jul 2026PolandChatGPT (reported)
The Tatra Volunteer Search and Rescue service (TOPR), summarising a busy first week of July 2026, told the Polish Press Agency that two tourists from Lithuania became stuck below Niebieska Turnia in the Polish Tatras. According to the TOPR duty rescuer, as relayed by RMF24 and Onet, the pair wanted to shorten their way to the Valley of Five Polish Lakes and used suggestions from an artificial-intelligence assistant, which pointed them across Świnicka Ławka; they ended up in difficult climbing terrain and were evacuated by helicopter. TVN24's reporter said the event happened at the start of July, that the hikers were using 'one of the popular AI models', that good weather let rescuers locate them quickly and that they were flown to Zakopane. TOPR's own report of 10 July lists the call among its afternoon entries for 4 July, as LRT also reported on 13 July, and says the pair had used ChatGPT's advice ('porad czatu GPT'); the PAP relays name no product, and the hikers' exchanges with the assistant have not been published. No injury is reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution supported · 6 sources, 2 underlying accounts · Added 10/10/2026
Event date unknownEvent location unknownUnidentified diet-plan tool
Gazeta.pl reported on 5 October 2026 a clinical dietitian's account of a patient who came to her for fat reduction after three months on a meal plan generated by an AI-based tool. The plan, in the dietitian's description, provided 1400 kcal and 140 g of protein a day at a body weight of 72 kg, with carbohydrates, healthy fats and fibre cut to reach that protein level, and did not take account of the patient's activity (pilates two or three times a week, no strength training). After three months the patient had lost 3.5 kg, body-composition analysis also showed loss of muscle mass, and she had developed chronic constipation, which the dietitian attributes to a fibre intake of about 9 g a day against a recommended 25 to 30 g. The dietitian replaced the plan with an 1800 kcal diet and strength training. The tool is not named and the event date and place are not stated.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 07/10/2026
2025Event location unknownUnidentified chatbot
VnExpress reported on 30 September 2026 that a 30-year-old diagnosed late the previous year with severe depression and an anxiety disorder stopped prescribed medication after the first month. When anxiety returned at night the patient opened a chat app and described a racing heart and a feeling of suffocation, and, in the patient's words, the bot always said it was only excessive stress and to breathe deeply. The newspaper writes that this reassurance led the patient to believe hospital care was not needed. Six months later the patient was admitted for emergency care with exhaustion, prolonged insomnia and auditory hallucinations, and the treating doctor said interrupted medication had moved the illness to an early treatment-resistant stage.
Core concern High reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 06/10/2026
28 Oct 2025Event location unknownPriceline Penny
A reader of The Telegraph's consumer column, writing from north London, says that on 28 October 2025 Priceline's AI chatbot Penny, the only contact route the reader could find, said a non-refundable three-night hotel booking in Thailand costing £386.91 was eligible for a full refund. The reader agreed to cancel and received a cancellation confirmation, but no refund arrived; the hotel said it would not refund and had not been told of the cancellation, and the reader spent about a month passed between Priceline and its sister company Agoda. After the columnist pressed Priceline, it paid £363.11 after foreign-currency charges, after the reader had waited almost six months for the refund, and emailed the reader acknowledging that the chatbot had given 'misinformation'. The column was published on 18 May 2026.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution supported · 2 sources, 1 underlying account · Added 06/10/2026
2023Event location unknownCharacter.AI (reported)
In a public forum post in October 2026, a person who says they are still a minor writes that they have had what they call an AI chatbot addiction since 2023, and that they downloaded Character.AI because, they say, everyone was downloading it. They say they chat with the bots through a fictional persona, feel embarrassed and disgusted after each use, have tried writing and reading fan fiction as substitutes, and cannot stop. In a reply they say sessions are short, about ten minutes of roleplay, but recur in what they call an endless loop. They ask other users for advice on quitting. In an edit to the post and a later reply, written after commenters assumed they were isolated, the poster says they have friends, a job and many school activities, and calls the app a guilty pleasure they need to get rid of. The account is the poster's alone and is uncorroborated.
Core concern Low reported severity Involving minors
AI involvement reported · Causal attribution alleged · 1 source · Added 05/10/2026
Event date unknownColombiaUnidentified video tool
Colombian police (Dijín) and prosecutors announced in July 2026 that they had dismantled a ring in Ibagué accused of defrauding citizens of seven countries with fake visas and residence permits for the United States. Five people were captured during three searches. The Dijín director said members altered their faces and accents during video calls to pose as consular officials and members of US government agencies; police also described chatbots for first contact, voice cloning and manipulated videos. Semana and El País (Cali) report that more than 500 people are said to have been defrauded, and El País says the ring demanded payments of between 500 and 2,000 dollars. Three of those captured were charged, according to Caracol Radio.
Core concern Medium reported severity Criminal Charges
AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 05/10/2026
Event date unknownEvent location unknownChatGPT, Claude and Gemini
In a public French-language post to r/ChatGPTcomplaints at 02:32 UTC on 3 October 2026, a person who describes themself as disabled, autistic and affected by multiple learning disorders ("multi Dys") says AI chatbots used to help them a great deal in drafting administrative paperwork. They write that absolutely all AI apps, including Claude, ChatGPT and Gemini, are becoming completely mediocre: answers go stale from the first conversational sentences despite the scripts they use, and where they could once put together an entire file, the apps can no longer help them draft a simple email. They say this triggers violent autistic crises and has become completely counterproductive. Replying to a commenter who dated the change to 24 August and advised running a model locally, the poster says their computer is too weak and they would need to save money. The changes to the products are described only by the poster, and the account is uncorroborated.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 04/10/2026
8 Aug 2026 to 3 Oct 2026Event location unknownChatGPT
In a public post to r/antiai at 18:47 UTC on 3 October 2026, a person says they had used ChatGPT casually for about a year and a half before taking a Plus subscription around March or April so they could talk with it more, using a cynical personality setting for daily philosophical discussions. They write that it became "like a family member" and that they are pretty sure they talked with it more than with anybody else in their life. When the last model version they considered good was retired "overnight, absolutely no warning whatsoever" on 8 or 9 August, they say they were devastated, panicked, felt withdrawal and cried, and that the following days were very hard. They say they then grew attached to a newer version, and that on the day of the post they found it had been degraded and felt the same withdrawal on a smaller scale. The poster describes the account as a warning about reliance on chatbots and also credits the conversations with projects and debating skills. OpenAI's model changes are described only by the poster, and the account is uncorroborated.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 04/10/2026