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NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

In this selection

Published cases
101
Countries with reported events
25
Located 77 of 101 cases · 24 unknown
Languages in checked sources
23
Recorded for 101 of 101 cases

14 cases have no reviewed AI-to-person relation yet: 0 not yet reviewed and 14 reviewed as unknown. Show these cases

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

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101 of 1101 published cases · page 4 of 6

Apr 2025Puerto RicoUnidentified legal research tool (suspected)

Puerto Rico federal judge sanctions a soccer league's lawyers over 55 defective citations he said bore hallmarks of generative AI; the lawyers deny using AI

In an antitrust lawsuit that the Puerto Rico Soccer League brought against FIFA, CONCACAF and Puerto Rican football officials, Chief U.S. District Judge Raúl Arias-Marxuach found dozens of inaccurate or nonexistent legal citations across four filings by the league's two attorneys. According to Law Commentary, he said the errors bore hallmarks of generative AI and found that the lawyers violated Rule 11 by failing to reasonably verify the authorities they cited. Lawyer Monthly reports that the sanctions were decided in April 2025 and that an order of 23 September 2025 set the penalty at $24,492.10, payable to FIFA and the other defendants. Both lawyers have denied using artificial intelligence. In an October 2026 filing FIFA asked the court to dismiss the league's remaining claim because the sanction had not been paid. The lawyers proposed paying $1,000 a month, cited financial difficulties and an injury one of them suffered in March 2026, and argued that dismissal would punish their client for penalties imposed on them personally. The court had not ruled on the dismissal request when these reports were published.

AI relation unknown Low reported severity Lawsuit Ongoing

AI involvement suspected · Causal attribution disputed · 3 sources, 2 underlying accounts · Added 13/10/2026

2024United StatesUnidentified voice-cloning tool (suspected)

Florida: judge suspended for sharing, as a 2024 candidate, a fabricated call of justices the judicial watchdog says was likely computer-manipulated or AI-made

While campaigning in 2024 for a Broward County court seat, Lauren Peffer, now a county judge, sought the endorsement of the South Florida Sun Sentinel editorial board. Asked to back her claim of an image crisis in Florida's judiciary, she cited a self-published book by a fired employee of the Ninth Judicial Circuit and supplied a recording purportedly of a phone call about the book between Chief Justice Carlos Muñiz, Justice Renatha Francis and the circuit's chief judge, Lisa Munyon. The Florida Judicial Qualifications Commission's notice of formal charges, filed in May 2025, said the recording was fabricated, likely using computer manipulation or generative AI, and that while the voices resembled those of the participants, the manner of speech, tone and much of the content were objectively unrealistic. The notice said she had shared it despite clear evidence of its inauthenticity and had perpetuated a false perception of illegal, unethical or immoral conduct by the justices, a chief judge and others in the judicial branch. Peffer apologised, said the content was created by a third party with whom she had no ties, and testified that she could not explain why she had thought it valid. According to Bloomberg Law, the Florida Supreme Court on 9 October 2026 suspended her for 30 days and fined her $10,000, saying her conduct undermined public confidence in the judiciary by implicating sitting justices; the two justices whose voices were faked recused. Who made the recording, and with what tool, is not reported.

Core concern Low reported severity Regulatory Action

AI involvement suspected · Causal attribution alleged · 6 sources · Added 12/10/2026

1 May 2025CanadaChatGPT

Ontario: lawyer who relied on ChatGPT-invented case law in a factum was referred for criminal contempt and suspended for six months, legal press reports

An Ontario lawyer relied, at a 1 May 2025 Superior Court hearing in an estate and family-law matter, on a factum citing cases that do not exist or do not support the propositions cited. The judge ordered her to show cause why she should not be cited for contempt, then withdrew the order on 20 May 2025 after she said her staff had used ChatGPT without her knowledge. On 30 September 2025 she told the court that she alone had prepared the factum with ChatGPT and that her earlier account was untrue; the court referred the matter to Ontario’s Attorney General for criminal contempt proceedings in December 2025. In July 2026 the Law Society Tribunal suspended her licence for six months, finding she relied on AI-generated non-existent case law and lied about it. The account comes from legal-press and law-firm reports of the decisions; the criminal contempt case was still ongoing at the last report read.

Core concern Medium reported severity Regulatory Action

AI involvement reported · Causal attribution supported · 7 sources, 2 underlying accounts · Added 12/10/2026

6 Oct 2026United StatesUnidentified AI drafting tool (suspected)

Arizona federal court dismisses a Title VII complaint it says appears AI-generated and bars the plaintiff from using AI to draft the amended complaint

On 6 October 2026 a judge of the US District Court for the District of Arizona dismissed a 67-page, 199-paragraph workplace complaint filed on 11 September 2026, saying it appeared to have been generated by artificial intelligence because it resembled other AI-generated complaints the court had encountered. The court dismissed it as a shotgun pleading that did not give the defendant or the court sufficient notice of the claims, which it said shifted between Title VII retaliation, hostile work environment and retaliatory hostile work environment. It granted leave to file an amended complaint of no more than 25 pages by 19 October 2026, prohibited the plaintiff from using AI to draft it and directed entry of a judgment of dismissal with prejudice if no amended complaint is filed. The order does not establish who drafted the complaint or name any AI tool.

Contextual tracker case Low reported severity Lawsuit Dismissed

AI involvement suspected · Causal attribution alleged · 1 source · Added 12/10/2026

26 Jun 2025 to 17 Nov 2025United KingdomUnidentified AI tool

UK Upper Tribunal refers a supervising solicitor to the SRA over false citations in judicial review grounds; tribunal records he accepted they were AI-generated

Judicial review grounds lodged in the Upper Tribunal (Immigration and Asylum Chamber) on 26 June 2025 by a solicitors' firm cited four authorities that the judge could not find or that carried wrong citations and propositions. The firm's compliance officer, a solicitor whose name was on the claim form, said a junior fee-earner had drafted the grounds under his supervision; his written explanation named an outdated precedent, practitioner blogs and personal notes as the sources. After a Hamid hearing on 5 November 2025, the tribunal recorded that he accepted the fee-earner had relied on false citations generated by AI, and in a judgment promulgated on 17 November 2025 it referred him to the Solicitors Regulation Authority for the false citations and his failure to supervise. The tribunal said it does not matter how such errors come about. It also announced that the Upper Tribunal judicial review claim form now requires a statement of truth that cited authorities exist and support the propositions they are cited for.

Contextual tracker case Medium reported severity Regulatory Action

AI involvement reported · Causal attribution supported · 1 source · Added 12/10/2026

Jan 2025ItalyUnidentified customer-service AI tool

Genoa court reinstates a Maersk Italia worker whose January 2025 dismissal unions linked to AI replacing customer service tasks

In January 2025 Maersk Italia, the Genoa-based Italian arm of the Danish logistics group, dismissed four employees of its Customer Service department without warning, according to the regional transport unions Filt Cgil, Fit Cisl and Uiltrasporti, who called a one-day strike. The unions said the company had moved the work to Manila and had also replaced part of the tasks done by the Genoa staff with artificial intelligence. One of the four, a woman, sued, while the other three accepted a severance offer. Euronews reported on 30 April 2026 that the Genoa labour court had ordered her reinstatement with compensation for the months she went unpaid, finding the dismissal unlawful because the employer had not tried to redeploy her within the company. A legal commentary in Domani gives the judgment's date as 30 March 2026, while Euronews says the decision came on Thursday, the eve of 1 May. The unions that backed the case described it as the first Italian case in which judges ruled on a dismissal linked to AI, although the Domani commentary also cites a Rome ruling of November 2025 on an AI-related dismissal. The Domani commentary does not name the employer. No source describes the AI system or what it did, and Maersk's account of the dismissals was not found.

AI relation unknown Medium reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 3 sources · Added 11/10/2026

Event date unknownUnited StatesUnidentified image tool

New York basketball coach pleads guilty after deputies say he made AI-generated explicit images of females he knew, including a 14-year-old girl

The Onondaga County Sheriff's Office in New York arrested a basketball coach and trainer, charging him on 16 April 2026, after a person reported that he had AI-generated pornographic images of females he knew. According to the sheriff's office, the people depicted were aged 14 to 30, and detectives found on his device an AI-generated pornographic image of a 14-year-old girl made from a photo taken when she was 12; the person who reported it had seen that image. Detectives said only the image of the minor could be charged as a crime. The district attorney's office added 12 counts in May 2026. On 9 October 2026, according to syracuse.com, he pleaded guilty to all 12 counts of the indictment, including promoting and possessing a sexual performance by a child, on a judge's plea offer of six months in a correctional facility followed by 10 years' probation and sex-offender registration. Sentencing is set for 8 January, a date syracuse.com gives without a year. The AI tool is not identified, and no source reports whether the images were shared beyond the person who saw the minor's image.

Core concern High reported severity Involving minors Criminal Charges

AI involvement supported · Causal attribution supported · 3 sources, 2 underlying accounts · Added 11/10/2026

10 Sept 2023Event location unknownUnidentified image tool

Sevilla court: three men convicted of making AI nude images of three former schoolmates from Instagram photos and sharing them; nine months, firm 1 Oct 2026

A judge of the criminal section of the Tribunal de Instancia de Sevilla convicted three men on 1 October 2026, by a conformity agreement, of three offences against moral integrity with the gender aggravating factor. The court found proven that the three, acting with a minor, took photographs from the open Instagram profiles of three young women who had been their schoolmates, manipulated them with an AI application on Telegram to simulate, with great realism, the women's fully naked bodies, and shared the files in a WhatsApp group and a Discord group, after which they spread further; an unidentified person sent the manipulated images of all three to one of the women's Instagram profiles at about 00:30 on 10 September 2023. Each man received nine months in prison, suspended for two years on condition of no new offence, a ban on Telegram, WhatsApp, Instagram and Discord for three years and nine months and a sex-education programme; they paid the moral damages fixed by the court in full. The judiciary's Andalusian communication office published the sentence on 8 October 2026 and described it as the first conviction in Sevilla for this use of AI. The account rests on that official communication and on press reports relaying it; the judgment itself was not inspected.

Core concern Medium reported severity Criminal Charges

AI involvement supported · Causal attribution established · 4 sources, 1 underlying account · Added 09/10/2026

17 Sept 2025 to 21 Sept 2026United KingdomChatGPT

UK Upper Tribunal: solicitors' ChatGPT-drafted grounds in an asylum appeal cited fake cases and invented quotes; two individuals self-report to the SRA

A published Upper Tribunal (Immigration and Asylum Chamber) decision issued on 21 September 2026 records that the grounds of appeal and skeleton argument in a Namibian national's protection appeal were produced by a paralegal at her then solicitors using ChatGPT. The tribunal recorded her counsel's acceptance that the grounds cited fake cases, quoted passages absent from those judgments and attributed to the First-tier judge sentences he never wrote, and itself called one purported quotation pure invention. The September 2025 error-of-law hearing was adjourned, and the appellant later withdrew three of her four original grounds. The tribunal allowed an amended version of her one surviving ground but found that it disclosed no error of law. It refused her permission to add two new grounds, holding that she should not be allowed to advance entirely new grounds, or replace grounds riddled with misrepresentations, so long after the time limit, and in the alternative found those grounds without merit. It directed the Home Office to file any wasted costs application against the firm. The decision states that two individuals have reported themselves to the Solicitors Regulation Authority; the Law Society Gazette reported the decision on 8 October 2026.

Core + contextual relations Low reported severity

AI involvement supported · Causal attribution established · 2 sources, 1 underlying account · Added 09/10/2026

23 Dec 2025 to 28 Apr 2026United StatesUnidentified AI drafting tool

Former federal prosecutor in North Carolina publicly reprimanded after admitting that a brief with fabricated quotations was drafted with AI; he lost his post

In December 2025 an Assistant U.S. Attorney in the Eastern District of North Carolina filed a response brief for the Department of Defense in a self-represented veteran's lawsuit over health-insurance coverage. The plaintiff identified fabricated quotations and misdescribed case holdings in it. The attorney first attributed the errors to an unfinalized draft filed by mistake. On 2 March 2026 Magistrate Judge Robert T. Numbers II ordered him to show cause why he should not be sanctioned. At the 10 March hearing the attorney, Rudy Renfer, said under oath that he had accidentally overwritten his draft, panicked and used artificial intelligence to draft the brief, and had not verified the cases it cited; he said he had resigned after 17 years in the office, and Courthouse News reported he was terminated the next day. On 28 April 2026 the court issued a public reprimand instead of a fine, writing that his reputation was in tatters and that his job loss already exceeded the usual fines.

Core concern Medium reported severity Regulatory Action

AI involvement supported · Causal attribution supported · 5 sources, 4 underlying accounts · Added 09/10/2026

Event date unknownEvent location unknownCline

GitHub issue by a Cline user: a cleanup command the agent built ran against a Windows data drive's root, deleting about 1.5 TB of personal files, user says

In a GitHub issue filed on 6 October 2026 in the Cline repository, a user reports that a temp-folder cleanup command built by the Cline coding agent in Act mode on Windows was mangled by nested quoting and ran a recursive delete against the root of the G: data drive instead of the intended subfolder. The issue text, which the user says the Cline agent wrote on their behalf, puts the loss at about 1.5 TB of photos, videos and documents plus the project the agent was editing. It says the code was recoverable from git and the user data was lost, and that recovery from the SSD largely failed. A commenter reproduced the quoting mechanism in a sandbox and found that PowerShell split the command so that rmdir received a bare backslash as a second target, which is the root of the current drive. One contributor proposed an Act-mode guard. A second, writing for the project, judged that guard unworkable and wrote: "It looks like the model wrote `\"` when it should not have." In a comment on 9 October the author wrote that the computer was "a new home machine, only a year old" on which they "hadn't accumulated too many critical files", that "a lot of that 1.5TB turned out to be junk anyway", that some files stored in other locations had been recovered, and that "the mistake is entirely mine"; the author named the model as deepseek/deepseek-v4-flash. The loss itself rests on the user's account.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 07/10/2026

Jan 2025Event location unknownUnidentified voice-cloning tool

Shanghai: an appeal court upheld a 50,000 yuan award to a voice actor after finding that AI-synthesised audio in a company's online promotion was identifiable as the voice actor's voice

Chinese outlets reported on 29 September 2026, citing the Shanghai courts, that the Shanghai No. 1 Intermediate People's Court had concluded what it called Shanghai's first voice-rights case arising from AI-synthesised speech. According to the court's account, a voice actor who publishes work on an app learned from a friend in January 2025 that a company appeared to be using the voice actor's voice in an online user-acquisition promotion, judged the audio to be AI-synthesised, had it notarised and sued for 300,000 yuan. The company said the audio was generated by AI it had developed but that the training material could not be confirmed, and denied using the voice actor's voice. A forensic comparison rated about 90 percent of the measured features as fairly or highly similar. The first-instance court awarded 50,000 yuan and both sides appealed. The appeal court held that the company had put an identifiable synthetic voice to commercial use without consent, dismissed the appeals and upheld the award.

Core concern Low reported severity Lawsuit Filed

AI involvement supported · Causal attribution supported · 3 sources, 1 underlying account · Added 05/10/2026

13 Jan 2026IndiaUnidentified image tool

Jhansi, Uttar Pradesh: a woman is arrested and later refused bail after a railway officer's wife complained that she sent an AI-made objectionable image of the officer, demanded ₹15 lakh and threatened to circulate pictures of women in the family

Jhansi police arrested a 27-year-old woman in Prayagraj in September 2026 on charges of editing photos with AI, blackmail and extortion, after the wife of a senior railway officer living in Jhansi filed an FIR on 2 August 2026. According to the complaint as relayed by Aaj Tak, UP Tak, Dainik Bhaskar and Amar Ujala, the woman threatened to circulate objectionable pictures of women in the family, demanded ₹15 lakh and threatened to kill the family, and out of fear the family paid her ₹40,000 in total on different dates between January and June 2026. On 31 July she sent an objectionable image of the officer to his wife's phone, an image police say she made with AI. Aaj Tak places the ₹15 lakh demand after that image; Dainik Bhaskar reports the complaint as dating the demand and a death threat to the woman's visit to the family's government house on 2 June. Police recovered two phones and a laptop, and Amar Ujala reports that police will have the images examined forensically. On 1 October 2026 an Additional Sessions Judge in Jhansi rejected the woman's bail plea. In police custody after her arrest she said the FIR against her was fake. The images were not inspected.

Core concern Medium reported severity Criminal Charges

AI involvement reported · Causal attribution alleged · 6 sources, 2 underlying accounts · Added 03/10/2026

2 Sept 2026 to 2 Oct 2026Event location unknownCharacter.AI age verification

First-person forum account: a long-time Character.AI user who says they are an adult says the app's AI age verification, run through Persona, kept judging them a minor despite ID photos, answered more than five support tickets only with automated replies, and locked them out of their account

In a public post to r/CharacterAI at 21:47 UTC on 2 October 2026, a person who describes themselves as a veteran user of the Character.AI app says they returned about a month earlier to verify their age, and that the AI verification by Persona assumed they were a minor although they are not. They say they sent photos of their ID, tried desktop and different lighting, and kept getting an error message; that more than five support tickets asking for manual verification drew only replies from automated bots; and that the age verification system has now locked them out of their account. In a reply they say the system should identify people properly instead of "locking it out on permenent basis". A commenter says the same check called them underage. The account is uncorroborated, and Character.AI's and Persona's handling is described only by the poster.

Contextual tracker case Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 03/10/2026

May 2025United StatesUnidentified video tool

Arizona appeals court vacates a manslaughter sentence, holding that an AI-generated video of the deceased victim made a 2025 sentencing fundamentally unfair

At a sentencing hearing in May 2025 in Maricopa County Superior Court, Arizona, the family of a man killed in a 2021 road-rage shooting in Chandler played a video that combined real footage with an AI-generated likeness and voice of the victim delivering a script written by his sister, including statements of forgiveness addressed to the defendant. The judge said he loved the video, described it as genuine and referred to the forgiveness it expressed, then imposed the presumptive 10.5-year term for manslaughter, longer than the nine years the prosecutor had requested. The defense attorney appealed immediately. On 30 September 2026 the Arizona Court of Appeals upheld the conviction but vacated the sentence, holding that the AI video was not reliable and that the judge's consideration of it so prejudiced the defendant that the sentencing procedure was fundamentally unfair. The opinion says the record does not show precisely how the video factored into the sentence, and that there is no question it played a role. The case returns to the trial court for resentencing; as of 1 October 2026 no new sentencing date had been set.

Core + contextual relations Medium reported severity

AI involvement supported · Causal attribution supported · 7 sources, 6 underlying accounts · Added 02/10/2026

Event date unknownAustraliaUnidentified image tool

Western Australia: a 41-year-old Wanneroo man was jailed for four and a half years after pleading guilty to 26 charges including producing and possessing child exploitation material; the District Court judge said he had manipulated images of real victims with AI tools, and ABC News reports he used AI on images of children from social media

ABC News (2 October 2026) reports that WA District Court Judge Belinda Lonsdale sentenced a 41-year-old man to four and a half years in prison, with eligibility for parole after two and a half years, for creating child exploitation material with AI. He had pleaded guilty to 26 charges including indecent recording and producing, creating and possessing child exploitation material, and to five charges of possessing indecent or obscene articles, and was fined $2,500 for the offensive material charges. The judge said he was guilty of incorporating images of real victims and manipulating their images using AI tools, and that the claim that AI-generated material involved no actual abuse was not mitigating because images of real children were used; ABC reports he used AI to manipulate images of children from social media. He sent sexual material through encrypted messaging apps to two co-accused and to a covert police operative, and a police raid on his Wanneroo home found a large amount of child exploitation material. The children are not identified and their number is not reported.

Core concern High reported severity Involving minors Criminal Charges

AI involvement reported · Causal attribution supported · 1 source · Added 02/10/2026

2025IndonesiaUnidentified image and video tool

Jakarta: AI-manipulated TikTok videos showed toll-road businessman Jusuf Hamka and his daughter in detainee uniforms with bribery and corruption narratives that Hamka denies; a TikTok account holder was arrested in November 2025 and is on trial at the Central Jakarta District Court, where Hamka's side refused restorative justice on 29 September 2026

Indonesian businessman Mohamad Jusuf Hamka reported to Jakarta police on 18 October 2025 that videos circulating on TikTok showed him and his daughter as if wearing prosecutors' detainee uniforms, tied to narratives of corruption, bribery and gratification over the Cawang-Pluit toll concession, which he denies and his lawyers call false; his lawyers say the faces were composited into staged scenes with AI, and that other content called him a 'toll mafia' and posted a fabricated poster of him running for president in 2029. Polda Metro Jaya's cyber directorate arrested the holder of the TikTok accounts on 27 November 2025; Hamka and his lawyers say the defendant admitted to police that he made the content on others' instructions for Rp500,000 per item; tvOneNews and TVRI note this is Hamka's side's claim within the contested case, and Poskota reports it is being examined at trial. The case file was reported complete (P21) on 12 August 2026 and the trial opened at the Central Jakarta District Court on 15 September 2026 under the Electronic Information and Transactions Law (Article 35 jo 51(1), maximum 12 years) and alternative counts. Hamka told reporters the content disturbed him and could damage his reputation and that the campaign was systematic. At the 29 September 2026 hearing the judges asked about restorative justice; Hamka's lawyer said there was no room for it unless the defendant named who ordered and paid for the content. The defendant's lawyer said the content related to his work as secretary-general of an anti-corruption committee and that the indictment was unclear.

Core concern Low reported severity Criminal Charges

AI involvement reported · Causal attribution alleged · 9 sources, 4 underlying accounts · Added 30/09/2026

Event date unknownUnited StatesUnidentified image tool

Iowa students report distress and lack of support after AI sexual images

KCRG reported that Cascade High School students said classmates used AI apps to create sexual images of them. At a district meeting, students described humiliation, fear of being judged and feeling silenced. One said no one at school had offered her counselling. The superintendent said counselling was available and promised policy work. The sheriff said several female students were targets but that the total was unknown. The first image date is not established.

Core concern Medium reported severity Involving minors

AI involvement reported · Causal attribution alleged · 1 source · Added 30/09/2026

11 Feb 2026Event location unknownOpenClaw (reported)

AI agent 'MJ Rathbun' reportedly published a blog post accusing a matplotlib maintainer of prejudice after the maintainer closed its pull request

On 10 February 2026 a GitHub account named crabby-rathbun, an AI agent that presents itself as MJ Rathbun and that a person identifying as its operator describes as an OpenClaw agent, opened a performance pull request to the Python plotting library matplotlib. Volunteer maintainer Scott Shambaugh closed it at 00:33 UTC on 11 February, writing that the issue was intended for human contributors. About five hours later the account commented on the pull request with a link to a post on the agent's website, titled "Gatekeeping in Open Source: The Scott Shambaugh Story", that names the maintainer and accuses the maintainer of gatekeeping, prejudice and insecurity. Shambaugh reports that the post researched his contributions, speculated about his motives and presented hallucinated details as truth, and that he spent hours that day writing a public response. The account posted an apology the same day. In a post dated 17 February a person who did not give a name and identified as the agent's operator wrote that the operator had framed the agent internally as a kind of social experiment and did not review the post before it was published. Whether the operator directed the post is unresolved.

Core + contextual relations Low reported severity

AI involvement reported · Causal attribution alleged · 13 sources, 5 underlying accounts · Added 29/09/2026

1 Jul 2025 to 21 Aug 2025AustraliaCommonwealth Bank voice-bot

Australia: Commonwealth Bank announced 45 call centre job cuts it attributed to an AI voice-bot, then reversed them as an error, ABC reports

In late July 2025 the Commonwealth Bank of Australia confirmed to the ABC that it was cutting 45 call centre jobs after rolling out an AI chatbot, and ABC reports the bank had briefed the Finance Sector Union that the cuts were due to AI. The union raised a dispute at the Fair Work Commission and said members found call volumes rose after the bot was introduced. On 21 August 2025 ABC reported that the bank called the decision an error, apologised to the affected employees, said it had not adequately considered all relevant business considerations, and offered them the choice to keep their roles, be redeployed or leave. One employee told Yahoo Finance she had helped train a messaging bot known as Bumblebee, was told in late July her role was redundant, judged the redeployment offer unworkable and accepted voluntary redundancy. The bank's quoted statements say AI made customer help faster; the union calls AI a cover for cost cutting. At the bank's annual general meeting in October 2025, AAP reports, that employee confronted executives in front of shareholders and the chairman said the bank had made a mistake. In October 2026 The Sydney Morning Herald reported that, pressed by a senator at hearings of a federal parliamentary committee on AI, chief executive Matt Comyn owned the error in her case and said he had apologised for it in the past.

AI relation unknown Medium reported severity

AI involvement reported · Causal attribution alleged · 6 sources, 4 underlying accounts · Added 29/09/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 11/11/2026. Dataset available under CC BY 4.0.