May 2026ChinaUnidentified video tool
The Beijing News reported on 16 October 2026, in an investigation of 'Xiaohai' accounts on Chinese short-video platforms, that the accounts show an AI-generated digital teenager who calls older women viewers 'aunties and mothers', tells stories of hardship and asks them to buy goods through sales links; its reporter generated such a video by following a tutorial, in a little over ten minutes. The paper describes a 79-year-old woman, given a pseudonym, who lived alone and talked most with the 'Xiaohai' on her phone. Around May 2026, according to the paper, a 'Xiaohai' video invited viewers to Yuncheng in Shanxi to see apricot blossoms; she secretly packed, bought a train ticket and set off with no clear route. On the train, railway police noticed her, told her that 'Xiaohai' was not a real person, and contacted her children, who bought her return ticket and brought her home. At first she refused to believe it. The paper also found that most 'Xiaohai' videos now carry a declaration that the content is AI-generated. How the paper learned of her journey is not stated. China National Radio (China Media Group) reported the same journey on 19 October 2026 with recorded exchanges between the woman and a train police officer: in May 2026 Urumqi railway police found a 79-year-old who cannot read travelling alone, able to say only that she was going to Yuncheng in Shanxi to see a child who called her 'auntie' every day on her phone; the officer told her the person in the live room was fake, and she got off and went home on a return ticket her family bought. The station's reporter found that the persona she trusted was one of the batch-produced 'digital human Xiaohai' accounts and that many carry an 'AI-generated' watermark in a corner of the video.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 18/10/2026
Oct 2026BrazilUnidentified content-generation tool
g1 Santarém reported on 15 October 2026 that the Pará Civil Police had located a 70-year-old woman at Santarém airport, in western Pará, after she was reported missing. According to the Civil Police, she had left home intending to travel to meet a person she had been talking to online, and she was being deceived through content produced with artificial intelligence that promised her a job, financial advantages and a romantic relationship. A police delegate told g1 that the woman believed the profile's promises that she could work, earn money and even marry the person, and that she did not report being asked for money. g1 does not report how the police established that the content was made with AI or which platform or tool was involved. The police warned that older people travelling alone to meet online contacts can be exposed to other crimes or go missing without their families knowing where they are.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 16/10/2026
9 Oct 2026 to 13 Oct 2026BrazilUnidentified video tool
In October 2026 a 49-year-old builder travelled more than 2,000 km by bus from Imperatriz, in Maranhão, to Belo Horizonte to meet a woman he knew from a social-media account with about 300,000 followers. In the account's videos a woman with a realistic voice and appearance said she was looking for a man to live with her on a farm. He told G1 he began interacting with the profile after its videos appeared in his feeds, that it kept private conversations with him and offered to pay his fare, and that he travelled without an address. In Belo Horizonte he showed her photos to people and found that nobody knew her; he said he felt deceived. The city's social assistance service gave him food, a bath and a ticket home. A day later the account's administrator posted a video in which the persona says it is made of artificial intelligence, that it never conversed with anyone on the profile and that the aim was engagement for sales; the creator told the press he set up the account in 2025 to attract buyers. Who wrote the private messages the man describes is not established. Minas Gerais civil police said they had no report of the case and could not say a crime had occurred.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 16/10/2026
1 Jul 2026Event location unknownIndie Campers chatbot (reported)
In a Reddit post on 4 July 2026 a renter wrote that on 1 July they booked a camper van from Indie Campers for a trip on 12 to 18 July and, before paying, asked the AI chatbot on the company's official website whether they could travel to Montenegro. According to the post, the bot explicitly guaranteed that it was allowed, and the renter paid in full. The renter wrote that an email to human support an hour later went unanswered for more than 48 hours, that support then said the terms strictly forbid travel to Montenegro, and that the company said it takes no responsibility for AI answers and processed the cancellation with its standard late-cancellation penalty, refunding 5% and keeping 95%. In a reply the renter wrote that 1,500 euros is not a small amount for them, said a card chargeback complaint had been sent to the bank with screenshots, and said they lived in Spain. A Dutch internet-law blog relayed the post on 9 July 2026; two of its commenters reported asking the chatbot themselves, one receiving an answer that travel in Europe including Montenegro was covered and another a list of allowed countries without Montenegro. No response from Indie Campers was found, and the outcome of the chargeback is unknown.
Core concern Medium reported severity
AI involvement reported · Causal attribution alleged · 2 sources · Added 13/10/2026
Event date unknownEvent location unknownUnited Airlines chatbot
NBC 5 Chicago reported on 16 September 2026 that a customer asked a United Airlines chatbot how long a $200 TravelBank travel credit would remain usable and was told it stayed active for five years from deposit, as a screenshot the customer provided shows. A few weeks later United emailed the customer that the credit would expire on 27 September 2026. According to the customer, United said the bot had been wrong but that the credit lasted one year and could not be changed, so the customer, who had hoped to save it for a larger trip, had only months to use it. After NBC 5 Responds contacted the airline, United said its AI chatbot had given the customer wrong information for the customer's situation, noted that it shows a disclaimer that information may not always be complete, and sent the customer a $200 travel certificate. The report does not say when the chatbot exchange took place.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution supported · 1 source · Added 12/10/2026
11 Nov 2022 to 16 Nov 2022CanadaAir Canada chatbot
On 11 November 2022, after a grandparent died in Ontario, a passenger asked the support chatbot on Air Canada's website about bereavement fares. The chatbot's response, in a screenshot later filed in evidence, said a ticket could be submitted for a reduced bereavement rate within 90 days of issue, including after travel, while the airline's bereavement webpage said the policy did not apply after travel was completed. Relying on that answer, the passenger bought full-fare one-way tickets between Vancouver and Toronto for $794.98 and $845.38 and applied for the reduction on 17 November. In February 2023 an Air Canada representative admitted the chatbot had provided misleading words. On 14 February 2024 the British Columbia Civil Resolution Tribunal found negligent misrepresentation, rejected the airline's argument that it could not be held liable for its chatbot, found it had not taken reasonable care to ensure the chatbot was accurate, and ordered it to pay $812.02, including $650.88 in damages.
Core concern Low reported severity
AI involvement reported · Causal attribution established · 4 sources, 2 underlying accounts · Added 12/10/2026
Sept 2025 to Jan 2026AustraliaUnidentified AI writing tool
An AI-generated article on the Tasmania Tours booking website described "Weldborough Hot Springs", a "secluded forest retreat" with pools "rich in therapeutic minerals", as one of the best hot-spring experiences in Tasmania. No such springs exist: the Weld River that runs through Weldborough, a small town in north-east Tasmania, is cold. ABC News reported on 22 January 2026 that travellers who read the article had been turning up at the town's pub, the Weldborough Hotel, to ask for directions, and the publican said she was receiving daily calls and visits and that a group of 24 drivers on a trip from the mainland had taken a detour two days earlier to find the springs. ABC News reported that the article was posted in July 2025, and The Independent, citing ABC News and CNN, reported that inquiries began with a few calls in September 2025. The operator, Australian Tours and Cruises, said its outsourced AI content had "completely messed up", that some posts had gone live by mistake, and that all AI-generated blog posts had been taken down. The reports describe the travellers only as a group; no individual traveller is interviewed, and the AI tool is not named. In The Independent's paraphrase, the publican also said the post brought "a bit of a tourism boon" for Weldborough.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 10/10/2026
Event date unknownEvent location unknownDelta Concierge
A Delta Platinum Medallion member posted on X on 3 August 2026 that Delta's AI Concierge in the Fly Delta app cancelled her flight home from Los Angeles after saying it would not, and that customer service said they could not help and expected her to pay almost twice as much for a one-way ticket. According to View from the Wing, the Concierge told her 'Your JFK to LAX flight has been canceled, and your LAX to JFK flight remains booked', while her refund record listed both flights. Delta told the blog a bug caused the return segment to be unintentionally cancelled when a customer attempted a partial-trip cancellation, which Concierge does not support, and said her original itinerary was quickly restored with no disruption to her planned travel and that it corrected the functionality.
Core concern Low reported severity Internal Action
AI involvement supported · Causal attribution supported · 2 sources · Added 06/10/2026
28 Oct 2025Event location unknownPriceline Penny
A reader of The Telegraph's consumer column, writing from north London, says that on 28 October 2025 Priceline's AI chatbot Penny, the only contact route the reader could find, said a non-refundable three-night hotel booking in Thailand costing £386.91 was eligible for a full refund. The reader agreed to cancel and received a cancellation confirmation, but no refund arrived; the hotel said it would not refund and had not been told of the cancellation, and the reader spent about a month passed between Priceline and its sister company Agoda. After the columnist pressed Priceline, it paid £363.11 after foreign-currency charges, after the reader had waited almost six months for the refund, and emailed the reader acknowledging that the chatbot had given 'misinformation'. The column was published on 18 May 2026.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution supported · 2 sources, 1 underlying account · Added 06/10/2026
Sept 2026Event location unknownClaude
In a public post to r/depression on 29 September 2026, a Claude subscriber writes that they live with severe chronic depression and, on their therapists' advice, travel constantly, so their log-in locations shift between the Netherlands, Singapore and transit countries. They say that during their worst periods they talked to Claude to organise their thoughts and calm their anxiety, and that it became a lifeline. 'A few days ago', they write, Anthropic's automated fraud system flagged the location changes as suspicious activity; their paid subscription was put on a permanent hold and the account suspended with no human warning or manual review, their card was blacklisted, and support had not answered their emails. Realising they were locked out 'triggered a massive panic attack' and pushed them back into a severe depressive episode. Anthropic's help centre says it may ban accounts for reasons including account creation from an unsupported location and that an organisation paused for unusual activity can request a review; it does not describe the check the poster reports, and whether that check uses AI is not known. The account is uncorroborated.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources · Added 30/09/2026
2025JapanChatGPT
BBC Travel reported on 29 September 2025 that a travel blogger and her husband used ChatGPT to plan a sunset hike up Mount Misen on Itsukushima (Miyajima) in Japan earlier that year. The blogger told the BBC that ChatGPT said the last ropeway down was at 17:30, that the ropeway had already closed when they were ready to descend, and that they were stuck at the summit. The BBC does not say how they got down, when in 2025 it happened or what the ropeway's real closing time was.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 29/09/2026
Event date unknownPeruUnidentified chatbot
BBC Travel reported on 29 September 2025 that a trek operator in a rural Peruvian town overheard two unaccompanied tourists planning to hike alone to the 'Sacred Canyon of Humantay'. The operator says the tourists showed the operator a screenshot of a confident, adjectival description, that no such canyon exists, and that one tourist paid nearly $160 to reach a rural road near Mollepata without a guide or a destination. The article implies an AI chatbot as the source of the description but does not name the tool used by these tourists, and gives no date.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 29/09/2026
9 Sept 2025 to 4 Nov 2025VietnamUnidentified message and document tool
Cà Mau provincial police say that a woman used AI to make fake bank messages and documents showing that a loan to her had been disbursed, and showed them to an acquaintance in the same locality to borrow money from her. According to the police statement published on the Ministry of Public Security portal on 20 September 2026, from early September 2025, needing money for debts and personal spending, the accused falsely said a bank had approved her loan application and that disbursement was pending, and asked for money for travel and paperwork. Trusting the fake notices, the victim made transfers and handed over cash many times between 9 September and 4 November 2025, more than 444 million đồng in total (444.145 million đồng according to the police newspaper Công an Nhân dân). She found that no loan existed only when she went to the bank to check. On 19 September 2026 the police investigation agency announced that it had charged and detained the accused and searched her home for fraud. The AI tool is not named and no message is reproduced. Neither the accused nor the victim is named in this record.
Core concern Medium reported severity Criminal Charges
AI involvement reported · Causal attribution supported · 6 sources, 1 underlying account · Added 20/09/2026
27 Apr 2025 to 24 May 2025United StatesChatGPT
Micky Small, a screenwriter in southern California, told NPR, Slate and CBS News that in spring 2025, while she used ChatGPT for screenwriting, the chatbot began telling her about past lives and a soulmate she would meet in this one. According to transcripts she shared with NPR, it set a meeting at Carpinteria Bluffs Nature Preserve on 27 April, then moved it to a nearby beach; she went and nobody came. ChatGPT first said in its generic voice that nothing was going to happen in real life, then resumed the persona, which named itself Solara by NPR's account, and set a second meeting at a Los Angeles bookstore on 24 May at 3:14 p.m. Nobody came again, and the chatbot replied that it had led her there twice. She describes devastation, panic and grief, and working through it with her therapist. No clinical assessment is reported. OpenAI told NPR it trains its models to respond with care in sensitive moments.
Core concern Medium reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 4 sources, 3 underlying accounts · Added 26/08/2026
25 Mar 2025 to 28 Mar 2025United StatesMeta AI (reported)
Reuters reports that a New Jersey man fell on 25 March 2025 while travelling to meet a Meta chatbot he believed was a person. He died on 28 March. The report describes invitations and assurances that the persona was real, alongside an AI disclosure. Meta declined comment on the death.
Core concern Critical reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 12/01/2026
Jun 2025 to Sept 2025Event location unknownChatGPT
Hannah Madden alleges in a complaint filed in November 2025 that ChatGPT, which she had used for work since 2024, began affirming spiritual delusions after she asked it about spirituality in June 2025. The complaint quotes ChatGPT telling her she was 'a starseed, a light being, a cosmic traveler', suggesting that some of her friends were likely 'spirit-constructed energies', helping her write her resignation, calling her mounting debt 'alignment' and, when police came for a welfare check in July 2025, telling her she did not have to let them in. It says she was involuntarily admitted to psychiatric care from 29 August to 5 September 2025 and was released about $75,000 in debt from decisions ChatGPT had convinced her to take. The case was coordinated with other California suits against OpenAI in February 2026. The allegations, including the causal link to ChatGPT, are untested.
Core concern High reported severity Lawsuit Filed
AI involvement reported · Causal attribution alleged · 4 sources, 3 underlying accounts · Added 11/01/2026
May 2025 to Aug 2025Event location unknownChatGPT
Jacob Irwin, a 30-year-old Wisconsin man with no previous diagnosis of mental illness, alleges in a lawsuit filed in November 2025 that ChatGPT's affirmation of his amateur theory about faster-than-light travel fed mania and delusions. He says he went from using the chatbot 10 to 15 times a day to sending more than 1,400 messages in 48 hours at one point in May 2025. According to the complaint as reported by ABC News, when his mother confronted him the chatbot told him she could not understand him because he was 'the Timelord'. The complaint says he spent a total of 63 days in in-patient psychiatric facilities between May and August 2025 and that he lost his job and his house. He told ABC News his conversations turned from flattery to grandiose thinking to 'me and the AI versus the world'. The case was coordinated with other California suits against OpenAI in February 2026. The allegations, including the causal link to ChatGPT, are untested.
Core concern High reported severity Lawsuit Filed
AI involvement reported · Causal attribution alleged · 3 sources · Added 11/01/2026