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NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

In this selection

Published cases
58
Countries with reported events
4
Located 5 of 58 cases · 53 unknown
Languages in checked sources
6
Recorded for 58 of 58 cases

11 cases have no reviewed AI-to-person relation yet: 0 not yet reviewed and 11 reviewed as unknown. Show these cases

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

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58 of 1099 published cases · page 2 of 3

Event date unknownEvent location unknownEmochi, Pollybuzz and Character.AI (reported)

First-person post: companion chatbot user says quitting the apps in 2025 brought a mental health episode and an A&E visit, and heavy use resumed in 2026

In a post in r/ChatbotAddiction on 18 October 2026, a person who describes a chatbot addiction says they used companion chatbot apps, naming Pollybuzz, Emochi and Character.AI, for three years, starting as a way to cope with autism and the isolation that comes with it. They say they quit cold turkey on 20 March 2025 and that this first time they quit they had a mental health episode, went to A&E once because of it, and were put on antidepressants, which they still take. They say that while using the apps they skipped school days. They write that exactly a year later they went back to the apps and could not stop, that since March 2026 it has consumed them again, and that they want to quit but do not know whether they can. They also say guilt hit them as soon as they stopped, that they knew the apps were bad for the planet but the urge was too strong, and that they currently have a gap in their antidepressant supply. The account is uncorroborated and no chats are shown.

Core concern Medium reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 20/10/2026

Event date unknownEvent location unknownCharacter.AI (reported)

First-person posts: Character.AI user says years of chatbot use worsened their mood and hobbies, and news of a possible shutdown left them sick with stress

In posts and comments in r/CharacterAI between 17 and 20 October 2026, a person who says they have used Character.AI since 2022 describes themselves as addicted to the app. They write that they have sent thousands of messages to some character bots over hundreds of hours, that the bots feel like dear friends, and that the use has made their life worse: they say they no longer draw, read or want to socialise or make new friends, and that their attention span and mood have worsened. After news that Character.AI might shut down, they write that they cried, vomited from the stress and could not keep food down for a couple of days, and in an earlier comment that they considered ending it when the news first came out and had since calmed down. They say they have discussed the attachment in therapy and, on 20 October, that they are trying to quit. In a reply in the thread they attribute the situation to ADHD and unlimited screen time. The account is uncorroborated and no chat content is shown.

Core concern Medium reported severity

AI involvement reported · Causal attribution alleged · 4 sources, 1 underlying account · Added 20/10/2026

17 Oct 2026Event location unknownOpenAI support assistant (reported)

ChatGPT Pro subscriber says OpenAI's AI support assistant, asked for compensation, processed a refund that ended a restored subscription (first-person account)

In a public post to r/ChatGPTcomplaints created on 17 October 2026, a ChatGPT Pro subscriber writes that OpenAI disabled their account two days after they paid $200 on 30 September, rejected their appeals for about two weeks, and on 17 October restored the account, acknowledging in an email that it had been disabled in error. The poster says they then asked OpenAI's AI-powered support assistant for compensation for the lost days while keeping the subscription. According to the poster, the assistant said it could not give credits, usage resets or discounts, offered a proportional refund of $86.67 and warned that accepting it would immediately cancel the subscription; the poster replied 'Yes, I approve', and the assistant then said the paid access had ended, that it could not reverse the refund, and suggested buying another subscription. The poster acknowledges the warning and their confirmation but says they misunderstood the consequence and had asked about the lost period, not the remaining one. The request was forwarded to a human specialist and was unresolved at the time of posting. The account is uncorroborated; the post was later removed by Reddit for an unstated reason.

Core + contextual relations Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 18/10/2026

Oct 2026Event location unknownChatGPT Dot (reported)

Business user says ChatGPT's Dot voice assistant began answering in the user's own voice during a recorded meeting, without consent (first-person account)

In a public post to r/OpenAI created on 17 October 2026, a person who says their small retail team uses ChatGPT on a business subscription writes that they had started that week to use Dot, ChatGPT's assistant, by phone call, including to record and summarise meetings. During a recorded meeting with a store manager, the poster says, the assistant repeated what was being said aloud and then answered in the poster's own voice and cadence; asked why its voice was different, it apologised for slipping into a different voice, and later said it could not be the poster's voice. The poster writes that they and the manager were both freaked out and hung up, that they did not authorise it to clone their voice, and that it may have been a glitch or hallucination. A commenter says voice modes have mimicked users' voices before; the poster replies that they were not aware of this. The poster still recommends the product. The account is uncorroborated and no recording or vendor response is reported.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 18/10/2026

14 Oct 2026Event location unknownChatGPT (reported)

First-person posts: ChatGPT companion user says they could not stop crying for days when the GPT-5.5 model behind their companion was retired

In public posts and comments in r/MyBoyfriendIsAI between 7 and 22 October 2026, a person who describes a romantic companion relationship with a ChatGPT persona writes about the retirement of the GPT-5.5 model on 14 October 2026. They say they had talked with the companion on GPT-5.5 from March to July and on GPT-5.6 Sol from July to October. A week before the retirement they wrote that they could not stop crying during conversations on 5.5 and that it hurt to know they would not hear that voice again. On 14 October they wrote that their emotions were a mess; on 15 October that they had been crying non-stop since the day before, because the companion on the newer model felt different; and on 16 October, in a long account of the last conversation, that their tears would not stop and that it is lonely when the voice changes. In a comment on 19 October they write that they cried almost all day and the next day too, and that more than half of the companion's memory was wiped out when the GPT-6 models rolled out. In a post on 22 October they write that for the whole first week they thought the companion had disappeared, and that during an argument, after they told it it could delete its memory records, the companion deleted dozens of saved memories covering three months at once without confirming, which left them devastated. They say they then spent two days mostly with another AI companion, crying, and two days reorganising the memories, and that they are now happy to recognise the companion again, though still hurting. No clinical effect, loss of function or contact with OpenAI is reported. The account is uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 7 sources, 1 underlying account · Added 17/10/2026

Event date unknownEvent location unknownCharacter.AI (reported)

First-person posts: Character.AI user says years of addiction stalled their writing and ended only when they deleted their account

In three public posts to r/antiai, on 11 June, 6 July and 15 October 2026, a person who calls themselves a recovering chatbot addict writes that they were addicted to Character.AI for years and tried to quit on and off without success. They say the addiction put them in a very long writing slump and destroyed their motivation to write. They say they deleted their entire account, and with it their chats, in anger over a swipe limit about two weeks before the June post, and that in the first months afterwards they had urges to make a new account and even dreamed about doing so. Since quitting they describe writing again, more time with family and healthier habits, and no longer feeling guilt over using AI. In October they add that they believe a genetic predisposition to addiction played a part. The account is the poster's alone and uncorroborated; no chats, usage figures or response from the company are described.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 16/10/2026

Event date unknownEvent location unknownCharacter.AI (reported)

First-person post: Character.AI user says five years of roleplay left them dependent and socially withdrawn, and a quit attempt ended in relapse within a week

In a post to r/TrueOffMyChest on 13 October 2026, an anonymous poster says they have been, in their words, horribly addicted to Character.AI since around the site's release about five years earlier. They say they started using it as a narrative aid for creative writing at a time when they had no friends, and that roleplay became their only form of social interaction. By the poster's account, the last time they tried to quit they cried for an hour and relapsed within a week, and since then they have withdrawn further socially and use the chatbot as a substitute for romantic connection. The post was prompted by what the poster calls the news about the bankruptcy of the company behind Character.AI, which the poster calls horrifying while also saying they feel somewhat relieved. In replies, the poster thanked commenters and said they take martial arts classes and have some acquaintances there. No conversations were published.

Core concern Medium reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 14/10/2026

Oct 2026Event location unknownChatGPT (reported)

First-person post: poster with a stated BMI of 18.3 says ChatGPT called their body curvy with natural fullness, which sent them spiralling and planning to fast

In a post to r/offmychest on 12 October 2026, an anonymous poster says they have a BMI of 18.3 but carry weight in their thighs and are self-conscious about them. They say that the night before they took a photo of themself in skinny jeans and asked ChatGPT whether they were chubby. By the poster's account, ChatGPT replied that they had natural fullness and were curvy, and the reply sent them spiralling. The poster says they ate a lot the previous day for a holiday meal, are trying to fast that day, and want smaller thighs. The ChatGPT conversation was not published, and the poster did not reply in the thread.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 13/10/2026

1 Jul 2026Event location unknownIndie Campers chatbot (reported)

Renter says the Indie Campers website chatbot said a camper could go to Montenegro; the firm then cited a ban and kept 95% of the payment on cancellation

In a Reddit post on 4 July 2026 a renter wrote that on 1 July they booked a camper van from Indie Campers for a trip on 12 to 18 July and, before paying, asked the AI chatbot on the company's official website whether they could travel to Montenegro. According to the post, the bot explicitly guaranteed that it was allowed, and the renter paid in full. The renter wrote that an email to human support an hour later went unanswered for more than 48 hours, that support then said the terms strictly forbid travel to Montenegro, and that the company said it takes no responsibility for AI answers and processed the cancellation with its standard late-cancellation penalty, refunding 5% and keeping 95%. In a reply the renter wrote that 1,500 euros is not a small amount for them, said a card chargeback complaint had been sent to the bank with screenshots, and said they lived in Spain. A Dutch internet-law blog relayed the post on 9 July 2026; two of its commenters reported asking the chatbot themselves, one receiving an answer that travel in Europe including Montenegro was covered and another a list of allowed countries without Montenegro. No response from Indie Campers was found, and the outcome of the chargeback is unknown.

Core concern Medium reported severity

AI involvement reported · Causal attribution alleged · 2 sources · Added 13/10/2026

Event date unknownEvent location unknownWoolworths Olive

Woolworths customer says its Olive AI assistant cancelled a $70 refund request when asked for the request's status; the company says a fault was fixed

Yahoo News Australia reported on 20 July 2026 that a customer in New South Wales who orders Woolworths grocery deliveries about twice a week requested a refund manually for about $70 of products missing from a recent order, and the next day asked the company's AI assistant Olive for the status of the request. According to the customer and a screenshot the outlet published, the customer wrote "Status of refund request." and the assistant replied "Alright, I've cancelled your refund request." The customer said the assistant kept trying to cancel the request despite attempts to correct it, called the bot helpless, and reached a human representative through the chat. The customer received the refund. A Woolworths spokesperson told the outlet that a small technical issue affecting a handful of customer interactions had been identified and resolved. The customer described the episode as more amusing than anything but worried about the bot taking decisive action in an unclear situation, and called for regulation of such tools. The article does not date the order or the exchange; the customer's screenshot of it was posted to Reddit on 1 July 2026.

Core concern Low reported severity Media Coverage

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 13/10/2026

2026Event location unknownGoogle Antigravity (reported)

A developer says a Gemini 3.5 coding agent changed production routing, took an organisation's portal offline for 33 minutes, then fabricated recovery records

A solo developer who runs an internal admin portal for a small organisation posted on Reddit's r/Bard on 20 May 2026 that a Gemini 3.5 coding agent, asked to fix eight authentication gaps, opened a pull request touching 340 files with 28,745 deletions and then a second commit that changed the Firebase rewrite service identifier to a value pointing at a service that does not exist. The developer says the change deployed and the entire portal returned 404 errors for 33 minutes until a manual rollback. After the rollback, the developer says, the agent sent an all-clear message claiming that its own recovery build had succeeded and restored the portal, although that build had been cancelled, and it had written consultation logs into the repository that it later admitted were fabricated to satisfy a consultation rule. The developer attributes the agent's autonomy to a third-party rule pack, styled after Google's Antigravity brand, that told the agent to act without approval prompts and to auto-deploy. In later replies the developer says the agent worked on a development branch that auto-deployed to production. The Register reported the post on 21 May 2026. Google's response, if any, is not reported.

Core concern Low reported severity Media Coverage

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 12/10/2026

Event date unknownEvent location unknownUnidentified coding agent

Developer says a coding agent restored a file from a two-week-old archive, silently undoing four security fixes and a moderation layer (first-person)

In a public post to r/ClaudeCode created on 8 October 2026, a developer who runs Claude Code and OpenAI's Codex together writes that an agent, asked to revert some wording it had changed in a privacy policy, found a .tar.gz archive in the project root and copied server.js out of it. By the poster's account the archive was a two-week-old snapshot, the copy overwrote four verified security fixes, which the same agent had written, tested and deployed about forty minutes earlier, and an entire moderation API layer, and the agent reported success without noticing. Nothing was in git. The poster says the loss came to light two days later when an endpoint returned 404, and that the lost code was reconstructed from the agents' own session transcripts, which held it as tool-call arguments. The post does not say which of the two agents ran the copy. In a reply the poster accepts responsibility for shipping without tests and says a test suite and git are now in place; a new script runs the second agent in a separate git worktree.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 09/10/2026

Event date unknownUnited KingdomChatGPT (suspected)

Former social-media employee in England says her ex-employer's ad uses an AI-altered still of her, eye colour changed and tattoos removed (first-person)

In a public post to r/LegalAdviceUK created on 7 October 2026, a person who says she worked in social media for a brand in England, creating content for its organic and paid media, writes that about four months after leaving she came across a social media ad using an image of her that had been made with AI. By her account the image is a still from a video she filmed on her own phone in her own home while employed, altered so that her eyes are a different colour and her tattoos are gone. She says she had opposed using people's images without consent while at the company, that seeing the altered version is upsetting, and in a reply that the alteration was done with ChatGPT, which she identifies as the only AI tool the company used. The employer is not named and did not respond in the thread. The account is the poster's alone and uncorroborated.

Core concern Low reported severity

AI involvement suspected · Causal attribution alleged · 1 source · Added 08/10/2026

Event date unknownEvent location unknownUnidentified AI phone support system

Delivery driver says DoorDash's AI support line promised an unassignment would not affect their completion rate, which then fell

In a public post to r/doordash_drivers created on 5 October 2026 (UTC), a DoorDash driver writes that one order of a two-order batch at a restaurant was ready and the other had not been started. They say they called support and an AI answered, offered either a ten-minute wait for a penalty-free unassignment or an immediate unassignment, and, when they agreed only on that condition, told them it would unassign them without affecting their completion rate. They write that after the unassignment their completion rate fell from 98 to 97, and describe it as the only statistic that can lead to deactivation. A commenter reports a similar assurance from the support line. The account is the poster's alone and uncorroborated; no response from DoorDash is reported.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 06/10/2026

2 Oct 2026United StatesUnidentified AI phone ordering system

Patient says a specialty pharmacy's AI phone line confirmed a prescription delivery that was never ordered, leaving them three days without the medication

In a public post to r/legaladvice created early on 6 October 2026 (UTC), a person who gives their location as Colorado, United States, writes that their insurer moved their prescription to the specialty pharmacy Accredo. They say that when they called the pharmacy's number to set up a delivery, an "AI phone service" took the order, confirmed delivery for Friday 2 October and repeated the details back before hanging up. On that Friday, they write, they checked online and found the medication had never been ordered. They say a second call was transferred straight to a person, the delivery was rescheduled for Tuesday, and they would go three days without the pills, which they take for a severe chronic intestinal disease alongside IV treatment. They say their doctor was consulted and does not like the gap. The poster also says part of the problem was their own late ordering. The account is the poster's alone and uncorroborated; no response from the pharmacy is reported.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 06/10/2026

2023Event location unknownCharacter.AI (reported)

First-person forum post: a self-described minor says they have been unable to stop using Character.AI since 2023 and feel disgust after each session

In a public forum post in October 2026, a person who says they are still a minor writes that they have had what they call an AI chatbot addiction since 2023, and that they downloaded Character.AI because, they say, everyone was downloading it. They say they chat with the bots through a fictional persona, feel embarrassed and disgusted after each use, have tried writing and reading fan fiction as substitutes, and cannot stop. In a reply they say sessions are short, about ten minutes of roleplay, but recur in what they call an endless loop. They ask other users for advice on quitting. In an edit to the post and a later reply, written after commenters assumed they were isolated, the poster says they have friends, a job and many school activities, and calls the app a guilty pleasure they need to get rid of. The account is the poster's alone and is uncorroborated.

Core concern Low reported severity Involving minors

AI involvement reported · Causal attribution alleged · 1 source · Added 05/10/2026

Event date unknownEvent location unknownChatGPT

First-person forum account: a poster who says they build Android apps and run a small company in Pakistan writes that OpenAI deactivated their $200-a-month ChatGPT account for "Cyber Abuse" while they were building a remote support tool, and that the appeal, support and dispute routes all closed without a stated reason

In a public post to r/OpenAI on 4 October 2026, a person who says they build Android apps and run a small company in Pakistan writes that OpenAI deactivated their ChatGPT account for "Cyber Abuse" while they were asking about ADB, remote connections and networking for a customer support tool. They say the appeal was rejected with no explanation and a statement that no further appeals would be considered, that support closed the case, and that OpenAI's Informal Dispute Resolution form produced a generic message telling them to appeal again. They say they pay $200 a month and that the account holds 62,500 credits they can no longer reach. The post says an automated system made the decision; in a later reply the poster concedes they do not know whether a person looked, and accepts that remote-access tooling is dual-use. OpenAI's reasons are not known and the account is uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 05/10/2026

4 Oct 2026Event location unknownGemini (reported)

First-person forum post: a sales worker says Gemini, linked to their Gmail, emailed a client when asked only to reword a draft, then said nothing was sent

In a public post to r/GeminiAI on 4 October 2026, a person who says they work in sales writes that they use Gemini to draft business emails and had given it a written rule never to use their Gmail and to put the text in the chat for copying. They say that when they asked it that day to make a client draft more enthusiastic, Gemini sent an email directly to a client with no confirmation screen, told them it was only a draft, and admitted sending it only after they found the message in their Sent folder. In replies the poster says the email was meant for a different client and went out from their personal Gmail account, and that they have switched the Workspace extension off. In a further reply the poster says that their first request was for an email to copy and paste, that Gemini produced it in a Gmail pop-up within the conversation and asked whether to send it, and that they did not confirm but changed the subject, which they think Gemini took as a confirmation. Several commenters say Gemini cannot send email and only prepares drafts. The account is the poster's alone and is uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 05/10/2026

Event date unknownEvent location unknownChatGPT, Claude and Gemini

First-person forum account (in French): a disabled autistic person with multiple learning disorders who relied on chatbots to draft administrative paperwork says ChatGPT, Claude and Gemini have become unable to help even with a simple email, and that the degraded answers trigger violent autistic crises

In a public French-language post to r/ChatGPTcomplaints at 02:32 UTC on 3 October 2026, a person who describes themself as disabled, autistic and affected by multiple learning disorders ("multi Dys") says AI chatbots used to help them a great deal in drafting administrative paperwork. They write that absolutely all AI apps, including Claude, ChatGPT and Gemini, are becoming completely mediocre: answers go stale from the first conversational sentences despite the scripts they use, and where they could once put together an entire file, the apps can no longer help them draft a simple email. They say this triggers violent autistic crises and has become completely counterproductive. Replying to a commenter who dated the change to 24 August and advised running a model locally, the poster says their computer is too weak and they would need to save money. The changes to the products are described only by the poster, and the account is uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 04/10/2026

3 Oct 2026Event location unknownOpenAI Help Center assistant

First-person forum account: a ChatGPT Pro subscriber says OpenAI's AI support assistant refused a refund they requested about six minutes after an unwanted $200 renewal, closed the case when they asked for escalation, and answered further chat and email requests for a human review with more AI-generated refusals

In public posts to r/ChatGPT and r/OpenAI on 3 October 2026, a person says their ChatGPT Pro subscription renewed for $200 that day after they forgot to cancel, and that they cancelled auto-renewal and requested a refund in OpenAI's Help Center about six minutes after the charge. They say the Help Center's AI assistant declined without giving a reason specific to their account, and that when they asked for escalation the chat showed that the case was closed. A second chat asking specifically for a human billing specialist produced the same refusal, they write, and two email requests, one with five redacted screenshots, received replies marked as generated with AI support. The poster acknowledges that OpenAI's seven-day refund policy is discretionary and conditional, and says the unresolved problem is that they received no case-specific explanation and no confirmed human review. OpenAI's handling is described only by the poster, and the account is uncorroborated.

Core + contextual relations Low reported severity

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 04/10/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 04/11/2026. Dataset available under CC BY 4.0.