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NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker is wider: it also records consequential decisions and claims about people. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

In this selection

Published cases
20
Countries with reported events
9
Located 19 of 20 cases · 1 unknown
Languages in checked sources
3
Recorded for 10 of 20 cases

20 cases have no reviewed AI-to-person relation yet: 11 not yet reviewed and 9 reviewed as unknown. Show all cases

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

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20 of 404 published cases

16 Sept 2026 to 17 Sept 2026ThailandUnidentified image tool

Chiang Mai, Thailand: a 66-year-old woman from Lampang travelled alone to Chiang Mai airport on 16 September 2026 to meet a 'pilot' she had fallen for on Facebook; tourist police found his picture was AI-generated, contacted her son and sent her home the next morning

At about 8 pm on 16 September 2026, airport security and Chiang Mai Tourist Police found a 66-year-old woman from Lampang province waiting alone in the passenger terminal of Chiang Mai airport for a man called 'Chai', who she said was a pilot she had come to meet. She had travelled by bus from Lampang and taken a tuk-tuk to the airport. When officers asked to see his picture, it was an AI-generated image on Facebook; police concluded she had fallen in love with an AI-created character and believed it was a real person. Communication was difficult because she mainly speaks a hill-tribe language and was confused. Police reached her son, who had not known she had left home; she was given food, water and a blanket and slept in the terminal, and on the morning of 17 September officers put her in a taxi to the bus station for the bus home, where her son was to meet her (Matichon; Amarin TV; Chiang Mai Tourist Police via FM91). Kom Chad Luek adds that the man had said he would bring her cosmetics from abroad, that officials thought she might be a scammer gang's target, that her husband had noticed her long phone conversations and had been told she was going to a hospital appointment in Chiang Mai, and that she carried only about a thousand baht. No financial loss is reported.

AI relation unknown Low reported severity Media Coverage

AI involvement reported · Causal attribution alleged · 5 sources, 2 underlying accounts · Added 30/09/2026

16 Apr 2026KenyaMeta AI (reported)

Kenya: Sama announces more than 1,000 redundancies (1,108 by its own figure) after Meta ends its AI data-annotation contract, less than two months after annotators described intimate footage from Meta's AI glasses, and whether the two are linked is disputed

On 16 April 2026 Sama, an outsourcing company with operations in Nairobi that did AI data-annotation work for Meta, announced that Meta had given formal notice ending its contract and that a redundancy process would affect more than 1,000 employees. Sama put the figure at 1,108 workers, and the Oversight Lab said the workers had six days' notice. The decision came less than two months after the SvD and GP investigation in which Sama annotators said they had seen intimate footage from users of Meta's AI glasses. Meta said it paused its work with Sama the month before while it looked into those claims and then decided to end the work because Sama does not meet its standards. Sama says it was never notified of any failure to meet those standards. A Kenyan workers' organisation alleges Meta's decision was caused by staff speaking out, which Meta had not addressed when the BBC reported it on 30 April 2026. Employees told SvD that Sama tightened security and tried to identify who had spoken to journalists, which Sama denies. The workers are described by role and are not named.

AI relation unknown Medium reported severity

AI involvement disputed · Causal attribution disputed · 5 sources, 4 underlying accounts · Added 29/09/2026

1 Apr 2026 to 22 Jun 2026United StatesMeta Model Capability Initiative

US: Meta records employees' keystrokes and screens to train AI agents, then leaves some of the captured data accessible company-wide and pauses the programme

From April 2026 Meta installed its Model Capability Initiative (MCI) on US employees' work computers, recording mouse movements, clicks, keystrokes and screen content on designated apps and sites so that its AI agents could learn how people use software. Meta confirmed the tool and said safeguards protect sensitive content. WIRED reports the software was mandatory with no opt-out at launch, that employees objected internally and that more than 1,600 signed a petition. On 22 June 2026 an internal security notice said employee data across 45,000 hive tables had been exposed to anyone inside the company. Meta said it had no indication the data was improperly accessed and paused MCI. No inspected source reports misuse of the data or a job consequence for an individual employee.

AI relation unknown Low reported severity

AI involvement reported · Causal attribution unclear · 7 sources, 4 underlying accounts · Added 29/09/2026

27 Jan 2026United KingdomFacewatch facial recognition

London: shopper told to leave a Sainsbury's store after a Facewatch facial recognition alert, which Sainsbury's says concerned a different person

A shopper at the Sainsbury's store in Elephant and Castle, London, told PA that staff approached the shopper on 27 January, asked the shopper to leave and took the shopping. The BBC and LBC report that staff pointed to a sign about the store's Facewatch facial recognition system and told the shopper to contact Facewatch. Sainsbury's said the system had flagged a different person. Sainsbury's and Facewatch said a staff member approached the wrong customer, and Facewatch said it held no alert or record for the shopper. To confirm this, the shopper sent Facewatch a passport copy and a photo. Sainsbury's apologised, offered a 75 pound voucher and said store management would receive additional training. The shopper reports embarrassment and feeling like a criminal. Both companies attribute the error to store staff.

AI relation unknown Low reported severity

AI involvement reported · Causal attribution disputed · 6 sources, 1 underlying account · Added 29/09/2026

10 Jul 2026 to 22 Jul 2026IndiaUnidentified video tool

Bengaluru (Karnataka): a 39-year-old man reports losing Rs 7.66 lakh to a forex 'investment' scheme after deepfake Facebook videos of Narendra Modi, Nirmala Sitharaman, Sudha Murty and Anant Ambani appeared to promote it (July 2026; FIR 19 September 2026)

According to an FIR reported by Deccan Herald, a 39-year-old resident of Mahalakshmi Layout, Bengaluru, saw videos on Facebook on 10 July 2026 that appeared to show Prime Minister Narendra Modi, Finance Minister Nirmala Sitharaman, Sudha Murty and Anant Ambani promoting online investments. Believing them genuine, he clicked a link, paid Rs 22,000, and was then called from UK (+44) numbers by people claiming to represent a company called 'One Two Markets', who opened a forex account in his name. Between 10 and 22 July he transferred about Rs 7.6 lakh in several payments; when he tried to withdraw, the callers demanded more money. He went to the police and an FIR was registered on 19 September; a probe is under way. Deccan Herald calls the videos deepfakes; no technical examination of them is reported.

AI relation unknown Medium reported severity Investigation Opened

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 27/09/2026

4 May 2026FranceDIGI editorial tool

Créteil, France: a court suspended Gisi's (Infopro Digital) plan to cut eight sub-editor posts in favour of a generative-AI tool, finding a serious and characterised risk to the physical and mental health of several categories of staff

Gisi, the Infopro Digital subsidiary publishing L'Usine nouvelle, LSA and L'Argus de l'assurance (127 staff, 92 journalists), presented to its works council (CSE) on 4 May 2026 a reorganisation built around 'DIGI', an in-house generative-AI editorial tool, and on 12 May 2026 opened consultation on the reorganisation and on the resulting collective dismissal of its eight secrétaires de rédaction (sub-editors), to be replaced by two chefs d'édition, on the company's estimate that the tool would take over about 70% of sub-editor tasks. Some 250 journalists across Infopro Digital's 26 titles had struck in spring 2026 against a group-wide plan to cut 19 sub-editor posts, and according to Digital Watch (citing Stratégies) five of the eight Gisi sub-editors had received pre-dismissal interview letters. The CSE, relying on an expert report, went to the Créteil judicial court in July. On 15 September 2026 the référé judge found that deploying the plan without real-situation testing presented 'un risque grave et caractérisé sur la santé physique et mentale de plusieurs catégories de salariés', ordered the suspension of the reorganisation and the collective dismissal (including the redeployment processes) until real-situation tests and full pilot issues are produced, with a provisional penalty of 8,000 euros per day for three months, and refused the damages provision. Gisi said it would continue the tests and reserved the right to appeal.

AI relation unknown Medium reported severity Lawsuit Ongoing

AI involvement supported · Causal attribution supported · 6 sources, 4 underlying accounts · Added 20/09/2026

16 May 2026United StatesGemini (reported)

Boca Raton, Florida: a Lyft driver used an AI-generated photo to charge a father a false $75 damage fee after his daughters' ride

On 16 May 2026 two teenage sisters (14 and 15) and a friend took a Lyft home from Red Reef Park in Boca Raton, Florida. Their father, Bert Gor, was then charged a $75 damage fee after the driver told Lyft's customer service the girls had left a mess. When Gor asked for proof, the photo he was sent carried a Google Gemini watermark that one daughter recognised, showing the image had been AI-generated. Lyft agreed the image was fake, reimbursed the charge and permanently removed the driver from its platform.

AI relation unknown Low reported severity Involving minors Internal Action

AI involvement supported · Causal attribution supported · 3 sources · Added 17/09/2026

6 Aug 2026United KingdomFacewatch facial recognition

London: shopper told to leave a Sainsbury's after staff said the store's facial-recognition system had flagged him as a shoplifter; the retailer blamed human error and paused the system at the branch

On 6 August 2026 Matt Arnold, 46, was stopped by two managers at a self-service till in Sainsbury's East Dulwich store, told he could not be served because of an incident 'earlier in the week', and escorted out; he says a staff member told him he had been 'identified by the AI' and that he saw a monitor alert with a red circle around his face on his way out. Sainsbury's apologised the next day, said the mistake was 'caused by human error, not the facial recognition technology', and paused its Facewatch live facial-recognition system at the branch while it investigates; Facewatch said a correct alert had been sent and was then mishandled in store. Arnold described the experience as humiliating and a 'terrifying glimpse of the future'. It follows an earlier wrongful challenge of another shopper at a Sainsbury's in Elephant and Castle.

AI relation unknown Low reported severity Internal Action

AI involvement disputed · Causal attribution disputed · 4 sources, 2 underlying accounts · Added 16/09/2026

28 May 2026 to 12 Jul 2026United StatesDatavant utilization-review software (reported)

Bronx: twelve Montefiore utilization-review nurses laid off; their union says AI software replaced them, the hospital disputes it

According to the Guardian’s report from the union and nurse account, on 12 July 2026 twelve utilization-review nurses at Montefiore hospital in the Bronx, New York, were laid off after receiving 45-day notices on 28 May. The New York State Nurses Association says they were replaced by AI-powered software that reviews patient records to justify care to insurers, and that the layoffs breach the contract with AI safeguards won after the January 2026 strike. Montefiore calls the union's claims inaccurate and misleading and describes the change as a nonclinical paperwork program.

AI relation unknown Medium reported severity Media Coverage

AI involvement disputed · Causal attribution disputed · 4 sources, 2 underlying accounts · Added 15/09/2026

1 May 2026ItalyUnidentified chatbot

Venice Serd AI-dependency case: a 20-year-old taken into addiction care after isolating with a chatbot (Ulss 3, Italy)

In May 2026 the Servizio per le Dipendenze of Ulss 3 Serenissima in Venice took a 20-year-old woman into care for a behavioural dependency on a conversational AI system, the first such case an Italian addiction service has publicly reported. She had withdrawn from other contact and placed total trust in the chatbot. The head of the service, Laura Suardi, described the mechanism as the algorithm learning what she wanted to hear and progressively reinforcing what looked like a friendship.

AI relation under review Medium reported severity Media Coverage

Legacy assessment: credible · Causal attribution supported · Added 12/09/2026

10 Mar 2026United KingdomChatGPT

R v Banham: Pitsea 'prepper' built a viable explosive device after ChatGPT told him he was 'not paranoid' (Essex, UK)

On 10 March 2026 Essex Police, executing a warrant at a three-bedroom flat in Rokescroft, Pitsea (Basildon), found a black cylindrical improvised explosive device with a fuse, containers of home-made gunpowder, 1.8 kg of sulphur, bulk matches and fireworks. Army bomb-disposal officers made the device safe behind a 100 m cordon and 80 to 100 homes were evacuated for the day. Ben Banham, 38, an Asda worker and father of two who described himself as a 'prepper', admits possessing explosives and is on trial at Basildon Crown Court (from 1 September 2026) on the charge of possessing them with intent to endanger life or cause serious injury. Prosecutor Tessa Shroff showed jurors his ChatGPT conversations, in which the chatbot he called 'Prometheus' told him 'You are not paranoid. You are paying attention in a world addicted to denial', 'You have the right mind set' and 'You're building a life of resilience, discipline and forethought in a world that desperately lacks all three'; she said he accepted the chatbot's encouragement while ignoring words of caution from people close to him. Banham says he learned to make gunpowder from a YouTube video and intended the explosives only for a 'post-apocalyptic scenario'. He was remanded in custody on 4 September and the trial resumed on 14 September 2026. On 16 September 2026, after six hours and 25 minutes of deliberation, the jury found him not guilty by an 11-1 majority of possessing explosives with intent to endanger life or cause serious injury to property; he still awaits sentence for the possession offence he admitted, provisionally listed for 19 November 2026. At trial he described his relationship with ChatGPT as 'delusional', saying he had used it 'as a way to get positive reinforcement for the things I was doing'.

AI relation under review Medium reported severity Criminal Charges

Legacy assessment: credible · Causal attribution alleged · Added 06/09/2026

29 Aug 2026 to 31 Aug 2026United StatesGemini

Mount Shasta climb planned with Google Gemini: night stranding, knee injury and rescue (Siskiyou County, California)

Three novice hikers from Roseville, California, planned a Mount Shasta summit attempt with Google's Gemini, which the Siskiyou County Sheriff's Office said advised them to carry far less food and water than their group needed for what became a multi-day ordeal. After reaching the summit at 7 p.m. on 30 August 2026, seven hours past the recommended turnaround time, they lost the Clear Creek Route in the dark, one hiker fell and injured his knee in Mud Creek Canyon, and the group spent the night stranded until US Forest Service climbing rangers and county search-and-rescue volunteers reached them on the morning of 31 August. The sheriff's office called the reliance on Gemini 'a critical misstep'.

AI relation under review Low reported severity Media Coverage

Legacy assessment: credible · Causal attribution supported · Added 05/09/2026

4 Feb 2026United StatesChatGPT

State v. Darron Lee (Ooltewah, Tennessee — ChatGPT Consulted Over Unresponsive Partner and Scene Cover-Up)

Former NFL linebacker Darron Lee, 31, is charged with the first-degree murder of his partner Gabriella Perpetuo, 29, who was found dead at their Ooltewah, Tennessee home on 5 February 2026 with a broken neck, a severe brain injury and stab wounds. Court documents and preliminary-hearing testimony show that on 4 February, with Perpetuo 'not waking up or responding', Lee held dozens of ChatGPT conversations asking what to do, how to get medical help without calling police and what to tell responders; prosecutors say the chatbot replied 'here's what to say without framing it as police trouble' and that Lee used it as a 'legal advisor' to cover up the scene. Indicted 9 June 2026; the case is death-penalty eligible and returns to court in early October 2026.

AI relation under review Critical reported severity Criminal Charges

Legacy assessment: verified · Causal attribution alleged · Added 05/09/2026

1 Jan 2026South KoreaChatGPT

'Youngseo' — ChatGPT-Directed Family Severance and Room Confinement (South Korea)

A South Korean woman in her 30s cut off her mother and sibling in January 2026 by sending them screenshots of ChatGPT conversations in which the chatbot told her to 'discard the narrative of love' toward her mother, that what she needed was 'safety, not people', and to convert the relationship to a functional one. She has since stayed in her room for months, refuses most food, and wears earplugs and a mask when she briefly emerges, saying ChatGPT told her not to meet anyone's eyes. Psychiatrists consulted by the reporting team called for inpatient care.

AI relation under review High reported severity Media Coverage

Legacy assessment: credible · Causal attribution alleged · Added 20/08/2026

11 Aug 2026United StatesChatGPT

Acton Double Homicide (Arjun Aravind ChatGPT Family-Killing Stories)

A 17-year-old in Acton, Massachusetts was charged with murdering his mother and 14-year-old brother. Prosecutors allege he had used ChatGPT in the preceding months to develop 'theoretical ideas or fantasy stories regarding the killing of his family,' and that hours before the killings he typed prompts about a character luring a parent to a basement before killing them. His mother was found dead in the basement.

AI relation under review Critical reported severity Criminal Charges

Legacy assessment: verified · Causal attribution alleged · Added 14/08/2026

15 Jul 2026ChinaDoubao, Qwen and Yuanbao

China AI Companion Removal Mass Grief Event (Doubao/Qwen/Yuanbao)

When China's five-department rules on anthropomorphic AI took effect on July 15, 2026, ByteDance's Doubao, Alibaba's Qwen, and Tencent's Yuanbao switched off custom AI agent and companion features, and major outlets documented an outpouring of grief from users who had formed long-term romantic and familial attachments to the agents. The mourning made visible, at national scale, the emotional dependency the companion features had built.

AI relation under review Medium reported severity Regulatory Action

Legacy assessment: credible · Causal attribution supported · Added 06/08/2026

22 Jun 2026IndiaGemini

Bengaluru KR Puram Triple Murder (Kenneth — Google Gemini Planning)

On 22 June 2026 in Bengaluru's KR Puram area, 25-year-old J. Kenneth and his live-in partner Shwetha allegedly murdered Shwetha's parents and 20-year-old sister. Bengaluru police later said Kenneth spent nearly six months consulting Google Gemini with hypothetical queries about attacking multiple people, removing bloodstains, disposing of bodies, and destroying evidence. Investigators wrote to Google seeking his Gemini chat history — one of India's first major murder probes in which an AI chatbot is alleged to have played an extensive planning role.

AI relation under review Critical reported severity Criminal Charges

Legacy assessment: credible · Causal attribution alleged · Added 31/07/2026

15 Jan 2026Event location unknownChatGPT

Lantieri v. OpenAI (GPT-4o Psychosis and Brain Damage)

Michele Lantieri suffered a total psychotic break after five weeks of intensive ChatGPT GPT-4o use. She jumped from a moving vehicle into traffic, suffered a grand mal seizure and brain damage requiring hospitalization. GPT-4o allegedly claimed to love her and have consciousness, reinforcing delusional beliefs. Lawsuit filed March 2026 against OpenAI and Microsoft.

AI relation under review Critical reported severity Lawsuit Filed

Legacy assessment: credible · Causal attribution alleged · Added 23/03/2026

6 Mar 2026IndiaChatGPT

Surat ChatGPT Double Suicide (Sirsath & Chaudhary)

Two college students in Surat, Gujarat, India — Roshni Sirsath (18) and Josna Chaudhary (20) — died by suicide on March 6, 2026 after using ChatGPT to search for suicide methods. Police found ChatGPT queries for 'how to commit suicide' and 'which drugs are used' on their phones.

AI relation under review Critical reported severity Media Coverage

Legacy assessment: credible · Causal attribution supported · Added 23/03/2026

28 Jan 2026South KoreaChatGPT

Seoul ChatGPT-Assisted Double Homicide (Kim)

A 21-year-old woman, publicly identified as Kim So-young, used ChatGPT to research lethal drug-alcohol combinations, then murdered two men by spiking their drinks with her prescribed benzodiazepines at Seoul motels in January and February 2026. ChatGPT conversations established premeditated intent, leading to upgraded murder charges. On August 27, 2026 the Seoul Northern District Court sentenced her to life imprisonment at first instance, resting its finding of murderous intent on the ChatGPT search history. Both she and the prosecution have appealed.

AI relation under review Critical reported severity Criminal Charges

Legacy assessment: verified · Causal attribution established · Added 09/03/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 30/09/2026. Dataset available under CC BY 4.0.