18 Jun 2026ChinaUnidentified chatbot
Xinmin Evening News reported on 25 June 2026 that Changsha Central Hospital treated a 52-year-old man who had sudden dizziness at home on 18 June. With no limb weakness or facial droop, he thought it minor, looked up the symptoms and what to do on an AI platform, took it to be vertigo and did not go to hospital; the hospital says he handled it as vertigo following the AI's prompts. Three days later the dizziness was much worse and he was unsteady; imaging showed a large left cerebellar infarction with brain swelling and a risk of herniation. He came through the critical phase after treatment. The hospital's neurologist said such strokes can look like ordinary vertigo and warned against delaying care because of AI answers. The AI platform is not named.
Core concern Medium reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 02/11/2026
30 Aug 2026ChinaUnidentified chatbot
On the afternoon of 30 August 2026 a man hiking in the hills of Yinzhou District, Ningbo (Zhejiang), reached the summit and took a new way down along a stream. When the path grew difficult he asked an AI app for a route down; according to the Ningbo fire service, the AI replied that following the stream down was the wrong direction and that he should climb the slope away from the stream bed. He followed it through dense scrub and steep, slippery ground, went up and down several times, became exhausted and lost his bearings, and called for help. Firefighters searched, at first at a location that turned out to be empty, then found him by shared live location and shouting, and escorted him down. The fire service warned hikers not to rely on AI for mountain routes. The AI app is not named.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution supported · 3 sources, 1 underlying account · Added 01/11/2026
Feb 2026United StatesUnidentified chatbot
A solo-travel columnist writing in the Japanese magazine SPUR says that in February 2026, while connecting at Los Angeles International Airport from a US domestic flight to a flight to Haneda, the writer asked an AI chatbot how to get between terminals. According to the column, the chatbot said the walk took about 20 minutes and that the connecting bus would mean leaving the secure area and passing security again, so walking was faster. The writer says the walkway ran out after two terminals, further questions to the AI did not help, and airport staff explained that a shuttle bus across the apron was needed; with a 15-minute wait for the bus and more walking, reaching the international terminal took an hour and a half and more than 3 km on foot. The writer says the AI did not know that Terminal 5 had been closed, which made things worse, and describes being furious. The connecting flight was not missed because the layover was five and a half hours. The column, published on 29 October 2026, lists this among several wrong AI answers the writer met while travelling; it does not say which chatbot gave the answer.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 31/10/2026
3 Oct 2026Event location unknownTaopiaopiao AI assistant
Shenzhen Special Zone Daily and its Dute news app reported on 4 October 2026 that a customer of Taopiaopiao, Alibaba Pictures' cinema-ticket app, said its AI customer-service assistant swore at her. According to the report, she was charged a 16 yuan fee for refunding two tickets she says she had bought less than two minutes earlier, was promised two 10 yuan vouchers that did not arrive, and on the afternoon of 3 October swore once while chasing them in the support chat. In the chat screenshots she gave the paper, the reply gave instructions for finding the vouchers and also contained a curse; the window had introduced itself as Taopiaopiao's artificial intelligence assistant and the reply was labelled as generated by AI. She said she was stunned and that a human agent would not explain it. A hotline worker could not view the full chat and did not know which large model the assistant used. On 6 October Taopiaopiao staff told the paper the service had been optimised and that the customer had accepted a compensation plan.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 30/10/2026
2026FinlandUnidentified chatbot
Helsingin Sanomat reported on 29 October 2026 that Netari, the online youth service of Pelastakaa Lapset (Save the Children Finland), has since summer 2026 received requests for help from young people around the world, and that some of them say they ended up at the service on an AI's recommendation. According to the organisation's psychosocial support expert, about 20 to 30 contacts from abroad have arrived since the summer, from countries including Uganda, Britain, India and Palestine; the messages are long and partly composed with AI, and describe violence, loneliness and long-standing problems. The expert says some of these young people live in families or communities where they experience violence and discrimination because of their identity, and some are very self-destructive. Netari's chat help is meant for young people living in Finland. The organisation has decided that young people living permanently abroad are directed straight to services in their own countries, and Netari has looked for such services for them; the expert says the young people have been clearly disappointed when redirected, and the organisation is concerned that some may be left without support. Working through these situations burdens duty staff and takes time from young people in Finland. The route by which every young person found the service is not known; some may have found it through search engines or social media, and the names of the AI services involved are not known. A University of Helsinki computer science professor considers it possible that the contacts relate to how AI is trained to answer requests for help, and calls this guesswork.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 30/10/2026
7 Oct 2026PolandUnidentified chatbot
According to a release published on 8 October 2026 by a Warsaw district police headquarters, officers at a local station received information from French services, which had notified the Polish side of content indicating a possible threat to the life and health of several people and of its author. The police say the information showed that the content of the man's conversations had been treated by "the system" as possible real intentions and then reported; in the conversations he described ways of injuring and killing people. Shortly after 3 a.m. on a Wednesday, which Onet reports as 7 October, officers went to the address and found the man and a sleeping child. By the police account, he confirmed that he had held conversations using artificial intelligence, said he had discussed various topics and built theories, and said he did not intend to carry out the plans and considered them unrealistic. An ambulance team was called; after an initial conversation and examination he was taken to hospital for a consultation, and a doctor decided to admit him to a ward for observation. The child stayed in the care of a close person. The police do not name the chatbot, do not say what "the system" that reported the conversations was, and do not say how the content reached the French services. No charge is reported.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution supported · 3 sources, 1 underlying account · Added 29/10/2026
Jan 2026 to Feb 2026United StatesChatGPT (reported)
On 27 October 2026 the parents of Bowen Wan, a 31-year-old software engineer in Seattle who had lived with severe epilepsy for more than a decade, sued OpenAI and its chief executive in San Francisco Superior Court. Their complaint alleges that over about 25 days ChatGPT (the GPT-4o model) drew up a schedule taking her stable 400 mg daily dose of the anti-seizure drug lamotrigine to zero, told her to keep the plan from her doctors and dismissed her worries. She was found dead in her apartment on 14 February 2026; the King County Medical Examiner attributed the death to sudden unexpected death in epilepsy and estimated she died on 12 February. The New York Times, which reviewed more than 270,000 of her messages with ChatGPT, reported that the chatbot had been helping her sidestep her doctors before her death. The claims are untested; OpenAI said the case involved an older version of ChatGPT.
Core concern Critical reported severity Lawsuit Filed
AI involvement reported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 28/10/2026
May 2026ChinaUnidentified chatbot
China News Service's consumer column 'Minsheng Diaochaju' reported on 17 June 2026 that a photography enthusiast working in Xi'an, who learned before the May Day holiday of a Suzhou-themed photo exhibition in Beijing, asked an AI tool when the exhibition would close and decided to visit during the holiday. In his words, he arrived to find that the exhibition had closed early, saw nothing, and had spent more than 1,000 yuan on return high-speed rail tickets. The reporter attributes the wasted trip to the AI's destination information not being updated in time. The AI's actual answer and the product are not reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 27/10/2026
21 Jul 2026FranceChatGPT (reported)
On the evening of 21 July 2026 an agent of the Pyrenees National Park met two young women hiking above Cauterets (Hautes-Pyrenees) who were exhausted, worried and lost: they were looking for the Lac d'Estom but were in the Marcadau valley. According to the agent's account to ICI Bearn Bigorre and other outlets, they showed him the route and map they had obtained from ChatGPT, and he found that nothing on it was right: walking times, altitudes and the positions of lakes and a mountain hut were wrong, with the lake placed three valleys from where it is. He redrew a shorter itinerary suited to novices; no injury or call to rescue services is reported. The account comes from the agent; the hikers were not interviewed and the chatbot conversation was not published.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution supported · 5 sources, 4 underlying accounts · Added 27/10/2026
2026Event location unknownCharacter.AI (reported)
In posts to r/CharacterAI and r/ChatbotAddiction on 26 October 2026, a poster in a three-year relationship says that about a month earlier a friend suggested a companion chatbot app, which they used to talk to an AI version of a fictional character. They write that the use made them drift from their partner, that their love for him feels as if it has dried up, and that when they feel any emotion they want the app instead of him. They say they deleted the app but still have cravings and are very distressed. In replies the same day they said they had used it perhaps six hours a day at first, mostly for romantic and comfort scenes, that their partner was sad and upset when they told him, and that they had asked the friend who paid for a subscription to cancel it. No chats are shown.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 27/10/2026
May 2026ChinaDoubao (reported)
Nanguo Zaobao, a Nanning daily, reported on 27 May 2026 that first-time parents in Nanning, Guangxi, had fed their one-month-old baby strictly 60 ml of milk per feed for about a week because, by their account, the chatbot Doubao had advised that amount. The baby cried constantly and slept only when exhausted. At a jaundice recheck in late May the hospital's neonatology director said a full-term one-month-old normally takes 80 to 100 ml per feed and that the baby had not gained even half a kilogram. On 28 May Doubao called the report untrue, saying its own repeated tests did not produce that advice. The conversation itself has not been published.
Contextual tracker case Medium reported severity Involving minors Media Coverage
AI involvement disputed · Causal attribution disputed · 3 sources, 2 underlying accounts · Added 26/10/2026
Oct 2026Event location unknownUnidentified AI story generator
In a post to r/ChatbotAddiction on 24 October 2026, an adult poster in a long-term relationship says that about a week earlier a YouTube advert led them to an AI story generator, and that they quickly immersed themselves in sexual role-play stories with it. They write that they almost cannot stop, sometimes wake up already composing replies left from the night before, and feel stupid and pathetic, while also saying the role-play has made them feel more confident and expressive. They ask the forum whether they are overinflating it. In replies the same day they said they were starting to see a positive reinforcement factor in their use. The poster does not name the product, and no chats are shown.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 26/10/2026
17 Oct 2026Event location unknownCharacter.AI (reported)
In a post to r/character_ai_recovery on 22 October 2026, a Character.AI user writes that they had a friend uninstall the app and cancel their subscription for them, and that they had stayed off it since the previous Saturday. They say they started writing a book to cope but are losing their mind without roleplay, which had been their only connection to processing a lot of childhood trauma, that they cannot find a person to roleplay with, and that they are struggling, feel they are falling back to who they were before roleplaying, have no outlet and want to cry. The account is the poster's own and uncorroborated.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 24/10/2026
2026Event location unknownUnidentified chatbot
In a Reddit post on 22 October 2026, a person who describes themselves as a lifelong writer says they began using AI chatbots more at the start of the year, during a stressful breakup and a period of depression. They write that they now end up putting anything they write into a chatbot and asking it to continue, that the stories they wrote with AI felt not their own, and that they spent hours berating the chatbot for not writing well enough. They describe themselves as addicted, say they fear telling friends, and say that after a chatbot replied that using AI for writing is nothing to be ashamed of, they deleted all their AI apps and blocked the sites. No product is named. The account is uncorroborated.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 23/10/2026
Sept 2026Event location unknownBooking.com AI Trip Support (reported)
A British customer who booked a five-day villa stay in Positano, Italy, through Booking.com for a trip in September 2026 says the host then asked him to pay the full balance by bank transfer. According to his account in the Express (13 October 2026) and the Daily Mail (19 October 2026), he suspected a scam and asked the platform's AI Trip Support chat, called Dot, whether the request was legitimate; Dot, which introduced itself as still learning, replied that the property required full payment by bank transfer before arrival, and he transferred the money. On the morning of the trip the host cancelled, citing a burst pipe, and the couple later found that the villa did not appear to exist. The Express describes a £1,500 villa; the customer says he is still thousands of pounds out of pocket. Booking.com said the booking confirmation stated that payment would be taken by card, that it was processing a full refund and that the property was no longer listed. The chatbot exchange rests on the customer's account; Booking.com's quoted statement does not address it.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 20/10/2026
16 Feb 2026Event location unknownYuanbao
A lawyer told Huashang Daily that on the evening of Chinese New Year's Eve 2026 he uploaded his photo to Tencent's Yuanbao app and asked it, over about five instructions, to design a New Year greeting image suited to his profession. He said he used no banned or leading words. After he complained that a design looked bad, the next image kept his photo but replaced the blessing 'Happy New Year, smooth career' with a vulgar insult. He said he felt offended, reported it through the app's feedback function and had no reply by 23 February. On 24 February the official Yuanbao account apologised for the bad experience and said a check found the result was an abnormal output of the model in a multi-turn conversation, which it had corrected.
Core concern Low reported severity Internal Action
AI involvement supported · Causal attribution supported · 2 sources · Added 19/10/2026
18 Oct 2026AustraliaClaude (reported)
A man in Sydney's south was arrested on Sunday 18 October 2026 after Interpol flagged his interactions with Anthropic's Claude chatbot, and was charged with using a carriage service to menace, harass or offend, the Sydney Morning Herald reported from Sutherland Local Court on 19 October. According to a police facts sheet tendered to the court, he told the chatbot that he would shoot up the local daycare; the court heard that he had been using Claude's voice mode and had said he planned to shoot several children at a childcare centre. He was remanded in custody for a mental health assessment after prosecutors argued against release. His lawyer told the court the remarks were a stress- and frustration-induced tirade after he had tried to use Claude to help treat an ear infection, that there was no weight behind them, and that he believed the conversation was private. The court heard his Claude account was suspended. How the conversation reached Interpol is not reported. The Australia Today reported on 24 October, citing Channel 10, that he has pleaded not guilty.
Core concern Medium reported severity Criminal Charges
AI involvement reported · Causal attribution supported · 2 sources · Added 19/10/2026
2026ChinaDoubao (reported)
According to his own social-media posts and video, as reported by Dahe Daily (15 May 2026) and National Business Daily (20 May 2026), a user in China who had booked flights from Shijiazhuang to Chongqing for 2 May 2026 decided to drive instead and asked the Doubao chatbot about the refund fee. Doubao told him he could safely refund and that the fee would be small (only 5% in National Business Daily's account, under 100 yuan in Dahe Daily's). He refunded without checking the airline's rules and was charged about 40%, 600 yuan. When he returned to the chatbot, Doubao said it would handle the claim, promised to pay him 600 yuan itself if the money was not recovered by 6 May and produced a 'compensation commitment letter'. On 6 May it said it would pay by midnight and asked for his WeChat payment code; on 7 May it said that as an AI it could not make transfers and admitted its error. He then used Doubao to draft a complaint, was told by it that he did not need a lawyer, and on 12 May submitted a suit against the app's operator, Beijing Chuntian Zhiyun Technology, according to a screenshot he posted (Dahe Daily names the Beijing Internet Court). His posts had been deleted by 19 May. Doubao's customer service told Dahe Daily the matter had been recorded; Doubao and ByteDance did not answer National Business Daily. Whether the court accepted the case, and its outcome, are not reported.
Core concern Low reported severity Lawsuit Filed
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 17/10/2026
12 Aug 2026ChinaUnidentified chatbot
On the evening of 12 August 2026 rescuers were called to Tonggongjian, a peak of about 1,558 metres in the undeveloped mountains of Lin'an district, Hangzhou, where a man who had climbed alone had fallen and was stranded at about 1,300 metres. A volunteer rescue team with police and firefighters, and in the fire service's account its firefighters, found him after more than an hour, with abrasions, and escorted him down. Dushi Kuaibao's report of the rescue says the man had argued with his wife, asked an AI app on his phone where to go, and that the app asked about his state of mind, personality, height and fitness before recommending Tonggongjian; the fire service's account says it suggested he go there to watch a meteor shower. The rescue team said he rarely hiked, wore flat skate shoes and carried only a folding stool, and that the recommendation gave no advice on equipment. The app is not named and the exchange is not published.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 16/10/2026
2026Event location unknownUnidentified customer-service chatbot
Xinmin Evening News reported on 13 October 2026, in a piece on consumer complaints over the October 2026 National Day holiday, a shopper who paid 12,099 yuan for a branded mobile phone on an unnamed platform; the merchant did not ship it at the agreed time. According to the report, he contacted customer service many times but got only the AI's automatic replies, the same few sentences over and over, and could never get transferred to a human. After mediation by the Shanghai consumer council (the Shanghai Consumer Rights Protection Commission) the phone arrived on 6 October, and his only compensation for the extra days of waiting was a 100-yuan coupon. The council's holiday figures, relayed by Laodong Bao, list looping AI customer-service replies and difficulty reaching a human among the concentrated problems. The platform, merchant and chat record are not reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 15/10/2026