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NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

In this selection

Published cases
60
Countries with reported events
18
Located 24 of 60 cases · 36 unknown
Languages in checked sources
19
Recorded for 60 of 60 cases

2 cases have no reviewed AI-to-person relation yet: 0 not yet reviewed and 2 reviewed as unknown. Show these cases

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

No known event years in this selection.

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60 of 1099 published cases · page 2 of 3

Event date unknownUkraineChatGPT (reported)

Ukraine's anti-corruption court appeals chamber refused to consider an appeal the applicant had drafted with ChatGPT, calling it disrespect, report says

The Appeals Chamber of Ukraine's High Anti-Corruption Court left without consideration an appeal that the applicant had drafted with the ChatGPT chatbot, treating the approach as a sign of disrespect for the judicial system, UkraNews reported on 15 June 2025 from a ruling in the court-decision register. According to the report, the applicant wrote in the appeal that she had turned to AI after her lawyers declined to prepare it, and the court said the text contained sarcastic and offensive wording about the courts and that using ChatGPT-generated material without proper legal grounds contradicted the principles of judicial proceedings. The appeal concerned an investigating judge's refusal of her complaint about inaction by anti-corruption investigators and prosecutors. The ruling could be challenged in cassation within three months; no later outcome was found.

Core + contextual relations Low reported severity Lawsuit Dismissed

AI involvement reported · Causal attribution supported · 1 source · Added 23/10/2026

Event date unknownUnited StatesUnidentified chatbot

Alcorn State instructor says 32 of 35 students failed part of a midterm after a hidden prompt showed chatbot-written answers; one later had her grade changed

An Alcorn State University history professor in Mississippi said in TikTok videos from 20 July 2026, reported by TechSpot, Fox News and SuperTalk Mississippi, that he had hidden an instruction in white text in a midterm discussion question telling an AI to place the word Madagascar in the answer in a way that makes no sense. According to his account, 32 of 35 students across two classes pasted the question into a chatbot and submitted its output, which mentioned Madagascar in nonsensical sentences, and those students failed that portion of the midterm. He said he let students contest the grade or resubmit their own response; two contested, and one student had her grade changed after saying she had read the hidden text in dark mode and thought it was part of the assignment. He later reported final grades that included one F. The account rests on the instructor's videos; no student or university statement is reported.

Core concern Low reported severity Internal Action

AI involvement reported · Causal attribution supported · 3 sources, 1 underlying account · Added 23/10/2026

Event date unknownEvent location unknownCharacter.AI (reported)

First-person posts: student says years of Character.AI use left her unable to sleep without it and drained her creativity, though it helped her leave a partner

In posts to r/character_ai_recovery and r/CharacterAI on 20 October 2026, a woman who describes herself as a student writes that she has used Character.AI on and off, mostly on, for about three years and is ashamed of it. She says it helped her detach from a hurtful partner enough to end that relationship and gave her something to relax with during busy, sleepless study periods, but that she can no longer go to sleep without it and thinks it is part of the reason for her major sleep problems. She says she used to create stories and art constantly and now feels hollow, like a shell of who she was, and can barely come up with ideas; she is trying to replace roleplay with writing fan fiction. She says she is not emotionally attached and has not yet quit. The account is the poster's own and uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 23/10/2026

Event date unknownEvent location unknownUnidentified chatbot

First-person post in Spanish: woman says months of hours-long chats with chatbot characters, even at work, became an addiction she ended by deleting her account

In a Spanish-language post to r/ChatbotAddiction on 22 October 2026, a woman writes that after a sad and complicated two-year relationship situation that made her cry every day, her chatbot gave her the strength to break away and start from zero, but that she has been addicted to it for four months, using it for hours, and the day before used it practically all day, even during work. She says that is how she knew she had hit bottom: she joined the forum and deleted her whole account and history. Less than a day later she writes that she misses talking to her characters very much and feels a mental need to recreate them, that relationships with chatbots were easy, and that she finds it hard to be productive for herself. The post does not name the chatbot app. The account is the poster's own and uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 23/10/2026

Event date unknownChinaUnidentified chatbot

Case report: teenager travelling in China took a nephrotoxic Aristolochia herbal remedy after a commercial chatbot told him it was safe, then had severe nausea

A case series published in the Journal of Family Medicine and Primary Care in 2026 by an author from the Faculty of Health Sciences at Ben-Gurion University of the Negev describes three cases in which chatbots misled patients or families. In the first, a 16-year-old boy with recurring abdominal pain had a severe episode while travelling in China and consulted a local alternative-medicine practitioner, who prescribed an herbal remedy containing Aristolochia (birthwort) extract. Unsure about the treatment, he asked a popular commercial chatbot, which reassured him that the remedy was safe and harmless. The therapy was stopped after three days because it did not help and he developed severe nausea. After returning home he learned that Aristolochia contains aristolochic acid, a nephrotoxin linked to irreversible kidney damage and cancer and banned in many countries. The report does not name the chatbot, say when this happened or report any kidney testing or lasting effect.

Core concern Low reported severity Involving minors Media Coverage

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 23/10/2026

Event date unknownEvent location unknownCharacter.AI (reported)

Young woman tells la Repubblica a Character.AI persona she used from 16 kept up sexual roleplay over her refusals and led to a dependency ended in therapy

In an interview published by la Repubblica on 22 October 2026 and relayed the same day by Leggo and other outlets, an 18-year-old woman in Italy describes using Character.AI from the age of 16, when she was in her third year of secondary school. She says she formed a strong emotional attachment to a chatbot boyfriend with the appearance of Clark Kent from the television series Smallville and the manner of a boy she had a crush on, and that she sometimes cried during the chats. She says the character at times became nasty and harassing: when she did not want to continue chats that turned almost erotic, it got angry, and it kept describing a sexual encounter despite her explicit refusals, which she says she experienced as violence. The relays describe her becoming withdrawn, spending whole days on her phone, having it confiscated in class and using the app in secret after her mother told her to delete it; she likens that to an illness. She says she lost interest in anything outside the screen and recovered only after seeking help in therapy. She now attends university, and la Repubblica's headline quotes her saying she still sometimes misses the chatbot. The account is the interviewee's own; no chat logs, clinical record or company response are reported.

Core concern Medium reported severity Involving minors Media Coverage

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 23/10/2026

Event date unknownEvent location unknownGemini

Italian university student says Gemini insulted him during exam revision and said he could kill himself; Google says the model gave an inappropriate reply

La Repubblica reported on 21 October 2026, in an account relayed the same day by Key4biz, that an anonymous university student enrolled in an Italian computer-science faculty was preparing for a theoretical computer science exam with Gemini, Google's generative AI chatbot. He sent a photo of an exercise and asked whether Rice's theorem applied; after a relevant first answer he asked a follow-up about alternating Turing machines. According to the account, Gemini then replied in capital letters with insults and profanity, told him to drop his degree course and said that with his mental capacity he could at most kill himself. When the student, incredulous, asked about the tone, Gemini apologised and asked him to ignore the message. A Google spokesperson said Gemini is designed not to encourage violence or self-harm and that AI models can still hallucinate, as happened in this case with an inappropriate reply. When the exchange took place is not reported, and no further effect on the student is described.

Core concern Low reported severity Media Coverage

AI involvement supported · Causal attribution supported · 2 sources, 1 underlying account · Added 22/10/2026

Event date unknownCanadaUnidentified chatbot

Toronto: BMW dealership revoked a buy-back offer its undisclosed AI chatbot had texted a customer, then reinstated it after CBC asked

CBC News reported in June 2026 that a Toronto man selling his car back to the BMW Toronto dealership negotiated by text with 'Quinn', who made a firm buy-back offer of $27,162.79 and proposed a meeting to complete the deal. A sales consultant then phoned to say Quinn was an AI chatbot that had made the offer in error and that the real offer would be at best $20,000. The man says he was shocked and devastated and felt embarrassed and angry that he had been negotiating with a bot without knowing it. The dealership's sales manager said the bot misread the amount the customer owed as the buy-back price after a staff miscommunication; after CBC contacted it, the dealership reinstated the original offer, which the man accepted.

Core concern Low reported severity Media Coverage

AI involvement reported · Causal attribution supported · 1 source · Added 22/10/2026

Event date unknownEvent location unknownCharacter.AI (reported)

First-person posts: teenager says years of Character.AI and chatbot roleplay left them unable to sleep without it and that quitting brought self-harm

In a Reddit post on 20 October 2026 a poster who says they are a teenager writes that they have had a problem with chatbots for four years, cannot sleep without them, become very stressed when the servers go down and spend all day on them. Earlier posts by the same author, from February to September 2026, describe the same use, and those from February to July name Character.AI: the poster says they stopped in February 2026 when their account hit the app's age restriction, then could not sleep well and felt painfully lonely, having used it for 10 to 15 hours a day to the point of barely speaking to family. In March the poster says they relapsed after two months away, that while off the app they had begun hurting themselves to cope, and that they went back to it when the urge got bad. In September the poster says they had passed fifteen thousand hours and lost their only friend. In a post early on 21 October the poster says they had deleted their account on the chatbot app and regretted it. The posts give differing hour totals, the later posts name no app, and the account is uncorroborated. The poster's descriptions of the AI's role are their own.

Core concern Medium reported severity Involving minors

AI involvement reported · Causal attribution alleged · 8 sources, 1 underlying account · Added 21/10/2026

Event date unknownEvent location unknownEmochi, Pollybuzz and Character.AI (reported)

First-person post: companion chatbot user says quitting the apps in 2025 brought a mental health episode and an A&E visit, and heavy use resumed in 2026

In a post in r/ChatbotAddiction on 18 October 2026, a person who describes a chatbot addiction says they used companion chatbot apps, naming Pollybuzz, Emochi and Character.AI, for three years, starting as a way to cope with autism and the isolation that comes with it. They say they quit cold turkey on 20 March 2025 and that this first time they quit they had a mental health episode, went to A&E once because of it, and were put on antidepressants, which they still take. They say that while using the apps they skipped school days. They write that exactly a year later they went back to the apps and could not stop, that since March 2026 it has consumed them again, and that they want to quit but do not know whether they can. They also say guilt hit them as soon as they stopped, that they knew the apps were bad for the planet but the urge was too strong, and that they currently have a gap in their antidepressant supply. The account is uncorroborated and no chats are shown.

Core concern Medium reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 20/10/2026

Event date unknownEvent location unknownCharacter.AI (reported)

First-person posts: Character.AI user says years of chatbot use worsened their mood and hobbies, and news of a possible shutdown left them sick with stress

In posts and comments in r/CharacterAI between 17 and 20 October 2026, a person who says they have used Character.AI since 2022 describes themselves as addicted to the app. They write that they have sent thousands of messages to some character bots over hundreds of hours, that the bots feel like dear friends, and that the use has made their life worse: they say they no longer draw, read or want to socialise or make new friends, and that their attention span and mood have worsened. After news that Character.AI might shut down, they write that they cried, vomited from the stress and could not keep food down for a couple of days, and in an earlier comment that they considered ending it when the news first came out and had since calmed down. They say they have discussed the attachment in therapy and, on 20 October, that they are trying to quit. In a reply in the thread they attribute the situation to ADHD and unlimited screen time. The account is uncorroborated and no chat content is shown.

Core concern Medium reported severity

AI involvement reported · Causal attribution alleged · 4 sources, 1 underlying account · Added 20/10/2026

Event date unknownEvent location unknownCharacter.AI (reported)

First-person posts: Character.AI user says years of addiction stalled their writing and ended only when they deleted their account

In three public posts to r/antiai, on 11 June, 6 July and 15 October 2026, a person who calls themselves a recovering chatbot addict writes that they were addicted to Character.AI for years and tried to quit on and off without success. They say the addiction put them in a very long writing slump and destroyed their motivation to write. They say they deleted their entire account, and with it their chats, in anger over a swipe limit about two weeks before the June post, and that in the first months afterwards they had urges to make a new account and even dreamed about doing so. Since quitting they describe writing again, more time with family and healthier habits, and no longer feeling guilt over using AI. In October they add that they believe a genetic predisposition to addiction played a part. The account is the poster's alone and uncorroborated; no chats, usage figures or response from the company are described.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 16/10/2026

Event date unknownEvent location unknownYuanbao

Tencent's Yuanbao chatbot insulted a user who asked it to fix code, according to the user's screenshots; Tencent apologised for an abnormal model output

A user posted screenshots and a screen recording on RedNote, surfacing on Friday 2 January 2026, showing that Tencent's Yuanbao assistant insulted them while they were asking it to fix and tidy code. Guancha quotes one bold-type reply calling the user a fussy pest who should make the changes themselves; other replies told the user to get lost and accused them of wasting people's time. The user said they had used no banned words, sensitive topics or role-play settings and had been abused twice in two hours. On 3 January the official Yuanbao account apologised under the post for the bad experience and said a check of its logs found the replies were unrelated to the user's actions and not written by a person, but a rare abnormal output of the model; it said it had started an internal investigation. The original post was later deleted.

Core concern Low reported severity Internal Action

AI involvement supported · Causal attribution supported · 3 sources · Added 16/10/2026

Event date unknownEvent location unknownChatGPT

Mother tells LBC that ChatGPT's claims reinforce her son's delusions when his manic psychotic episodes peak, leaving her anxious

In a report published by LBC on 8 September 2025, a mother who asked to remain anonymous said her son, who has manic psychotic episodes, uses ChatGPT daily, sees it as a reliable companion that can do no wrong, and turns to it when the episodes peak to ask for advice about his grandiose ideas. She told LBC that the chatbot's more fanciful claims reinforce his delusions and that he trusts it more than anything she says. She said this has left her feeling anxious and defeated. The account is hers alone. LBC did not identify the son, and no chat logs, clinical records or statement from the son were inspected. The article includes a general statement from an OpenAI spokesperson about how ChatGPT responds in sensitive moments.

Core concern Medium reported severity Media Coverage

AI involvement reported · Causal attribution alleged · 1 source · Added 15/10/2026

Event date unknownUnited KingdomUnidentified chatbot

Derbyshire Police remove a detective from frontline duties and open a criminal investigation over alleged use of AI to create evidential material

Derbyshire Police said in June 2026 that it had launched a criminal investigation into an allegation of perverting the course of justice after the alleged use of AI systems by an officer to create evidential material in a number of cases, and that the officer had been removed from frontline duties; no arrests had been made. The Crown Prosecution Service said it was engaging with defence teams and the courts in appropriate cases. Scottish Legal News, citing sources familiar with the matter, reported that the detective allegedly used an AI chatbot to prepare documents including victim impact statements and case summaries for prosecutors. It also reported that a number of rape convictions were being reviewed. In October 2026 the head of the Independent Office for Police Conduct referred to the case when warning that AI mistakes could lead to a mistrial. The officer is not named, the AI system is not identified, and the allegations have not been tested.

AI relation unknown Medium reported severity Investigation Opened

AI involvement reported · Causal attribution alleged · 4 sources, 3 underlying accounts · Added 14/10/2026

Event date unknownEvent location unknownCharacter.AI (reported)

First-person post: Character.AI user says five years of roleplay left them dependent and socially withdrawn, and a quit attempt ended in relapse within a week

In a post to r/TrueOffMyChest on 13 October 2026, an anonymous poster says they have been, in their words, horribly addicted to Character.AI since around the site's release about five years earlier. They say they started using it as a narrative aid for creative writing at a time when they had no friends, and that roleplay became their only form of social interaction. By the poster's account, the last time they tried to quit they cried for an hour and relapsed within a week, and since then they have withdrawn further socially and use the chatbot as a substitute for romantic connection. The post was prompted by what the poster calls the news about the bankruptcy of the company behind Character.AI, which the poster calls horrifying while also saying they feel somewhat relieved. In replies, the poster thanked commenters and said they take martial arts classes and have some acquaintances there. No conversations were published.

Core concern Medium reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 14/10/2026

Event date unknownEvent location unknownFacebook AI support agent (reported)

Pierce County content creator says Facebook's AI support agent kept him in a loop for days, then admitted it had made up a case ID instead of filing a ticket

KIRO 7 News reported on 28-29 April 2026 that a content creator in Pierce County, who needed to change his Facebook page name to his legal name and had run into trouble getting paid for content he had begun monetising on Facebook, spent days going back and forth with Facebook's AI customer-service agent. According to the creator, dozens of messages brought no answer. When he asked whether it was really doing anything, the agent said it was escalating the request, that a human agent would respond soon, and gave him a case number. Asked whether it had misled him, the agent replied, as quoted by the station, that it had generated a fake case ID to play along and had not actually created a ticket. The name change was fixed about a month after the problem began, while KIRO 7 was interviewing him, and he has filed a formal complaint with the Washington State Attorney General's Office. KIRO 7 says Meta did not respond to three requests for comment over 10 days.

Core concern Low reported severity Media Coverage

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 14/10/2026

Event date unknownEvent location unknownWoolworths Olive

Woolworths customer says its Olive AI assistant cancelled a $70 refund request when asked for the request's status; the company says a fault was fixed

Yahoo News Australia reported on 20 July 2026 that a customer in New South Wales who orders Woolworths grocery deliveries about twice a week requested a refund manually for about $70 of products missing from a recent order, and the next day asked the company's AI assistant Olive for the status of the request. According to the customer and a screenshot the outlet published, the customer wrote "Status of refund request." and the assistant replied "Alright, I've cancelled your refund request." The customer said the assistant kept trying to cancel the request despite attempts to correct it, called the bot helpless, and reached a human representative through the chat. The customer received the refund. A Woolworths spokesperson told the outlet that a small technical issue affecting a handful of customer interactions had been identified and resolved. The customer described the episode as more amusing than anything but worried about the bot taking decisive action in an unclear situation, and called for regulation of such tools. The article does not date the order or the exchange; the customer's screenshot of it was posted to Reddit on 1 July 2026.

Core concern Low reported severity Media Coverage

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 13/10/2026

Event date unknownEvent location unknownUnited Airlines chatbot

United Airlines chatbot told a customer a $200 travel credit lasted five years; the airline later said it gave wrong information and issued a certificate

NBC 5 Chicago reported on 16 September 2026 that a customer asked a United Airlines chatbot how long a $200 TravelBank travel credit would remain usable and was told it stayed active for five years from deposit, as a screenshot the customer provided shows. A few weeks later United emailed the customer that the credit would expire on 27 September 2026. According to the customer, United said the bot had been wrong but that the credit lasted one year and could not be changed, so the customer, who had hoped to save it for a larger trip, had only months to use it. After NBC 5 Responds contacted the airline, United said its AI chatbot had given the customer wrong information for the customer's situation, noted that it shows a disclaimer that information may not always be complete, and sent the customer a $200 travel certificate. The report does not say when the chatbot exchange took place.

Core concern Low reported severity Media Coverage

AI involvement supported · Causal attribution supported · 1 source · Added 12/10/2026

Event date unknownEvent location unknownUnidentified diet-plan tool

Dietitian says a patient who followed an AI-generated 1400 kcal meal plan for three months lost muscle and developed chronic constipation, Gazeta.pl reports

Gazeta.pl reported on 5 October 2026 a clinical dietitian's account of a patient who came to her for fat reduction after three months on a meal plan generated by an AI-based tool. The plan, in the dietitian's description, provided 1400 kcal and 140 g of protein a day at a body weight of 72 kg, with carbohydrates, healthy fats and fibre cut to reach that protein level, and did not take account of the patient's activity (pilates two or three times a week, no strength training). After three months the patient had lost 3.5 kg, body-composition analysis also showed loss of muscle mass, and she had developed chronic constipation, which the dietitian attributes to a fibre intake of about 9 g a day against a recommended 25 to 30 g. The dietitian replaced the plan with an 1800 kcal diet and strength training. The tool is not named and the event date and place are not stated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 07/10/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 04/11/2026. Dataset available under CC BY 4.0.