Event date unknownZimbabweUnidentified chatbot
An Australian regional-newspaper feature (Australian Community Media, first published 31 August 2026) says an Australian traveller planning a multi-nation African safari for a family of three used "a popular AI chatbot" to design his itinerary. It reports that when he asked which visas he would need for Zimbabwe, Zambia and Botswana, the chatbot "responded confidently" that a KAZA visa would be ideal and reassured him that it was valid for unlimited entry across 30 days. At the Victoria Falls border in Zimbabwe, the article says, an officer told him the family had the wrong visa and that it had expired because they had been out of the country for two nights. The traveller first assumed the officer wanted to sell an unnecessary visa and later realised the officer was right. After half an hour and $200 for new visas the family continued. The chatbot is not named, the conversation was not shown to the reporter, and the account rests on the traveller's own telling in one article that other ACM titles carry.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 04/11/2026
Event date unknownColombiaGemini (reported)
In a first-person article published by Upgraded Points on 6 August 2026, a travel writer says that on the morning of a flight from Medellin, Colombia, to Honduras they searched in Chrome whether a visa was needed and a message from Google's Gemini AI said U.K. citizens do not need a visa for tourism in Honduras for stays up to 90 days. They took the answer without checking the U.K. government site. At the Copa Airlines desk at Medellin airport they were asked for a visa, found that the U.K. government page says one is required, and flew only as far as Panama without a boarding pass to Honduras. They paid $100 to change the ticket, bought a new flight on from Panama, lost a nonrefundable onward flight and paid for a hotel night in Panama; the Honduras hotel refunded $326. The U.K. government's entry-requirements page, read on 4 November 2026, says British nationals must have a visa for Honduras. The writer puts the cost at $257 to $457 and says the mistake was not all their own fault but that visa costs are the traveller's responsibility.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources · Added 04/11/2026
Event date unknownJapanUnidentified chatbot
In a post on note.com dated 29 October 2026, a traveller writes that they planned a two-night solo trip to Kagawa, Okayama and Naoshima with an AI tool, which produced an itinerary in two or three exchanges. Following it, they took a taxi in a hurry to Takamatsu port, where staff told them there was no ferry at the time the AI had put in the itinerary. They say they were held at the port for more than an hour and a half and, unable to move their Chichu Art Museum reservation, made a month earlier, to another slot that day or the next, cancelled it. They then checked every time in the itinerary against official websites. They write that they share the blame for leaving the checking to the AI and expect to keep using it for ideas. The post does not name the AI tool or give the trip date.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 31/10/2026
Event date unknownNorwaySkatteetaten chatbot
In an opinion piece published by Nordnorsk debatt on 20 June 2026, a communications adviser from Nord-Troms who had moved from Sweden to Norway wrote that she needed to identify herself at a tax office to complete her moving notification. Her Norwegian passport had expired and only her Swedish passport was valid. The Norwegian Tax Administration (Skatteetaten) phone line was closed for the day, so she asked the agency's chatbot on its website, describing her case in detail, and she says it answered that she could identify herself with her Swedish passport. She travelled about four hours each way by bus to the Tromsø tax office, where, by her account, staff said the Swedish passport could not be used, told her she could not rely on the chatbot and should phone instead, and she returned with the errand unfinished. She told kode24 she had to take a whole day off work and was first shocked and then very angry; staff also told her, she says, that she should first have registered her Swedish citizenship on the agency's website. She wrote that a colleague put the same question to the chatbot a week later and received the same answer, and that when challenged the chatbot replied that it lacked data on which ID documents are accepted, marking the reply as answered with artificial intelligence. In a reply on 26 June 2026 an acting department director at Skatteetaten wrote that its AI-based chatbot gave entirely correct information in this case, because a Nordic citizen with a valid passport from another Nordic country can use it at a tax office; he told kode24 the chatbot is instructed to answer from skatteetaten.no and that AI-based technology has a margin of error. The digitalisation minister told kode24 the model may seem to have a little way to go. Whether the chatbot's answer or the office's refusal was wrong is disputed, and the date of the trip is not stated.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution disputed · 4 sources · Added 28/10/2026
Event date unknownEvent location unknownChatGPT (reported)
Mark Pollard, an Australian author and educator in marketing strategy, said in an Instagram video in March 2025 that ChatGPT had told him he did not need a visa for a short stay in Chile, where he was due to give a conference. He said he could not travel without the visa, was left stuck at the airport and missed the conference, French outlets BFM Tech&Co, 20 Minutes and Clubic reported on 28 March 2025; he told BFM he had trusted ChatGPT because search results were full of sponsored posts and would no longer use it for very important things. When BFM and Clubic later asked ChatGPT the same question, it again said an Australian needed no visa for a short stay; 20 Minutes got the correct answer when it stated the nationality. The account rests on his own video and interview.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 27/10/2026
Event date unknownChinaUnidentified chatbot
A case series published in the Journal of Family Medicine and Primary Care in 2026 by an author from the Faculty of Health Sciences at Ben-Gurion University of the Negev describes three cases in which chatbots misled patients or families. In the first, a 16-year-old boy with recurring abdominal pain had a severe episode while travelling in China and consulted a local alternative-medicine practitioner, who prescribed an herbal remedy containing Aristolochia (birthwort) extract. Unsure about the treatment, he asked a popular commercial chatbot, which reassured him that the remedy was safe and harmless. The therapy was stopped after three days because it did not help and he developed severe nausea. After returning home he learned that Aristolochia contains aristolochic acid, a nephrotoxin linked to irreversible kidney damage and cancer and banned in many countries. The report does not name the chatbot, say when this happened or report any kidney testing or lasting effect.
Core concern Low reported severity Involving minors Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 23/10/2026
Event date unknownEvent location unknownUnited Airlines chatbot
NBC 5 Chicago reported on 16 September 2026 that a customer asked a United Airlines chatbot how long a $200 TravelBank travel credit would remain usable and was told it stayed active for five years from deposit, as a screenshot the customer provided shows. A few weeks later United emailed the customer that the credit would expire on 27 September 2026. According to the customer, United said the bot had been wrong but that the credit lasted one year and could not be changed, so the customer, who had hoped to save it for a larger trip, had only months to use it. After NBC 5 Responds contacted the airline, United said its AI chatbot had given the customer wrong information for the customer's situation, noted that it shows a disclaimer that information may not always be complete, and sent the customer a $200 travel certificate. The report does not say when the chatbot exchange took place.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution supported · 1 source · Added 12/10/2026
Event date unknownEvent location unknownDelta Concierge
A Delta Platinum Medallion member posted on X on 3 August 2026 that Delta's AI Concierge in the Fly Delta app cancelled her flight home from Los Angeles after saying it would not, and that customer service said they could not help and expected her to pay almost twice as much for a one-way ticket. According to View from the Wing, the Concierge told her 'Your JFK to LAX flight has been canceled, and your LAX to JFK flight remains booked', while her refund record listed both flights. Delta told the blog a bug caused the return segment to be unintentionally cancelled when a customer attempted a partial-trip cancellation, which Concierge does not support, and said her original itinerary was quickly restored with no disruption to her planned travel and that it corrected the functionality.
Core concern Low reported severity Internal Action
AI involvement supported · Causal attribution supported · 2 sources · Added 06/10/2026
Event date unknownPeruUnidentified chatbot
BBC Travel reported on 29 September 2025 that a trek operator in a rural Peruvian town overheard two unaccompanied tourists planning to hike alone to the 'Sacred Canyon of Humantay'. The operator says the tourists showed the operator a screenshot of a confident, adjectival description, that no such canyon exists, and that one tourist paid nearly $160 to reach a rural road near Mollepata without a guide or a destination. The article implies an AI chatbot as the source of the description but does not name the tool used by these tourists, and gives no date.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 29/09/2026