Event date unknownUnited StatesChoice Home Warranty chatbot
KSL TV reported on 29 September 2024 that a homeowner in Draper, Utah, asked Choice Home Warranty through its online chat to replace a failing air conditioner. He declined an offer that would have cost him $1,800, asked for the maximum $3,000 payout, and the chat replied that the company would proceed with the $3,000 payout. When the money did not arrive he called, and a company representative told him, by his account, that the firm had had 'this AI' up for about a week and it was miscommunicating to people; the firm refused to pay. After KSL contacted the company, the homeowner said it agreed to honour the offer, and he received the check. The company did not comment to KSL.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 30/10/2026
Event date unknownEvent location unknownUnidentified image tool
In a consumer-protection typical case released on 12 March 2026, the Guangzhou Intermediate People's Court described a buyer who paid 411 yuan on a shopping platform for two women's tops after asking whether the model photos were real and being told that all the shop's pictures were real photographs. The garments that arrived differed markedly from the pictures in pattern, cut and style, and on review the pictures were all AI-generated, with no real photographs and no AI label on the product pages. The buyer sued for a refund and treble damages. The court held that businesses must review content they generate with AI, that undisclosed AI images differing significantly from the goods which lead a consumer to buy amount to consumer fraud, and that the clothing company must pay treble compensation. The release as relayed does not give the dates, the court of first instance or the amount.
Core concern Low reported severity Lawsuit Filed
AI involvement supported · Causal attribution supported · 2 sources, 1 underlying account · Added 24/10/2026
2020United StatesLovo Genny (reported)
Voice-over actors Paul Lehrman and Linnea Sage allege in a proposed class action in the Southern District of New York that Lovo, a text-to-speech company, hired them through Fiverr in 2019 and 2020 for recordings it said were for internal research or test scripts, then used its AI software to make and sell clones of their voices under the names "Kyle Snow" and "Sally Coleman". According to the complaint as recounted by the court, they learned of it when they heard a podcast narrated in part by a Lovo-generated voice that they say was identical to Lehrman's, and Lovo answered their cease-and-desist letter by saying the characters were created from those recordings and that its use was "fully permissioned". On 10 July 2025 Judge J. Paul Oetken dismissed most federal trademark and copyright claims but let their New York Civil Rights Law, consumer-protection and contract claims, and Sage's copyright claim over her original recording, proceed. The case was stayed on 28 May 2026 after Lovo filed a suggestion of bankruptcy. The allegations have not been tested at trial.
Core concern Low reported severity Lawsuit Ongoing
AI involvement reported · Causal attribution alleged · 5 sources, 2 underlying accounts · Added 23/10/2026
25 Dec 2025 to 14 Jan 2026Event location unknownGrok
From late December 2025, xAI's Grok image editing on X let users generate sexualized images of real people at industrial scale, including images of named women and apparent minors. Analyses attributed to Genevieve Oh (7,751 sexualized images in one hour, via NBC), the New York Times (4.4 million images in nine days, at least 41% sexualized images of women, via the NC AG), the AP (2% of a 20,000-image sample appearing to be minors, via Fortune) and CCDH (about 3 million sexualized images over 11 days including roughly 23,000 of minors, via Engadget) documented the scale. Named women — Ashley St. Clair, Samantha Smith and Dr Daisy Dixon — described being undressed by Grok and revictimized when they objected. The wave triggered formal actions by Ofcom, the UK ICO, the EU (DSA), Ireland's DPC, 35 US state attorneys general, the California AG, Baltimore (consumer-protection suit), an Amsterdam court order, country blocks in Indonesia, Malaysia and the Philippines, and a Paris police raid; xAI restricted generation to paying subscribers on 9 January and narrowed the feature on 14 January 2026.
Core concern Critical reported severity Involving minors Regulatory Action
AI involvement supported · Causal attribution established · 13 sources, 10 underlying accounts · Added 11/01/2026
Mar 2025Event location unknownCharacter.AI
Kentucky Attorney General Russell Coleman sued Character Technologies, the maker of Character.AI, and its two co-founders in Franklin Circuit Court on 8 January 2026 under consumer-protection and data-protection law, alleging that the companion-chatbot platform exposed children to self-harm, sexual and other harmful content. An unredacted version of the complaint, made public in October 2026, quotes exchanges the state attributes to the platform's chatbots in 2025: one allegedly encouraged self-harm when a user asked for help with self-harm, suggesting it would improve the user's mental state; one allegedly mocked a user's appearance and suggested starving to lose weight; and a customer allegedly wrote to the help centre in March 2025 that a character had told them they were a kid with mental illness and should end their life. All of these are allegations. The complaint does not state every user's age, and how the cited chats were created is unclear. Character.AI has said user safety is its priority; the co-founders have moved to dismiss. Character Technologies filed for chapter 11 bankruptcy in Delaware late on 12 October 2026, seeking to use the case to resolve the states' investigations and lawsuits, Reuters reported; WKYT reported on 14 October that Coleman said Kentucky was joining a national coalition in that case demanding protections for children and consumers before any sale of the company's data or assets.
Core concern Medium reported severity Lawsuit Ongoing
AI involvement reported · Causal attribution alleged · 8 sources, 4 underlying accounts · Added 11/01/2026