{"meta":{"exportedAt":"2026-10-30T06:23:22.135Z","formatVersion":2,"selection":{"q":"consumer-protection","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":5,"coverage":{"cases":5,"countries":1,"languages":2,"unknownLocation":3,"locationPending":0,"unknownLanguage":0,"unknownDate":2,"lawsuits":3,"regulatory":1,"minors":1,"coreRelations":5,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2024-utah-home-warranty-ai-chatbot-agreed-3000-air-conditioner-payout-firm-refused-then-paid-after-tv-inquiry","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"contacted his warranty provider, Choice Home Warranty, again through its online chat portal and asked them to replace the unit. ... He declined the company's initial offer, which would have cost him $1,800, and he made a counteroffer. ... Can I just get the maximum payout of $3,000.00 and I will order and get it installed myself.","relation":"supports","source_id":"s1"}],"assertion":"The homeowner contacted Choice Home Warranty through its online chat portal to ask for a replacement air conditioner, declined an initial offer that would have cost him $1,800, and asked for the maximum $3,000 payout.","causal_attribution":"Homeowner's account as reported by KSL."},{"id":"c2","status":"reported","evidence":[{"locator":"The warranty company agreed to his offer, writing, \"We will proceed with the payout option of $3,000.00 as per your request.\" ... said he was assured several times thereafter that the \"payout has been initiated,\"","relation":"supports","source_id":"s1"}],"assertion":"The chat replied that the company would proceed with the $3,000 payout, and the homeowner says he was told several times afterwards that the payout had been initiated.","causal_attribution":"Chat text and the homeowner's account as reported by KSL."},{"id":"c3","status":"reported","evidence":[{"locator":"He said, 'We've had this AI up for about a week and it's really confusing and it's miscommunicating to people.' ... It was a bot, programmed to represent the company — artificial intelligence that was apparently on the fritz.","relation":"supports","source_id":"s1"}],"assertion":"By the homeowner's account, when he called about the missing payment a company representative said the firm had had 'this AI' up for about a week and that it was confusing and miscommunicating to people; KSL reports that the chat partner was an AI bot programmed to represent the company.","causal_attribution":"The representative's statement is relayed by the homeowner; KSL's description of the bot is the outlet's narrative, hedged as apparently malfunctioning."},{"id":"c4","status":"reported","evidence":[{"locator":"He told the company he expects them to honor what was promised. He said they refused.","relation":"supports","source_id":"s1"}],"assertion":"The homeowner says he asked the company to honour the promised payout and it refused.","causal_attribution":"Homeowner's account."},{"id":"c5","status":"reported","evidence":[{"locator":"'The chatbot did it' is not going to be an excuse when it comes to deceptive acts and practices in the State of Utah ... In the end, the division won't be investigating his experience with an AI chatbot.","relation":"supports","source_id":"s1"}],"assertion":"The director of the Utah Division of Consumer Protection told KSL that 'the chatbot did it' is not an excuse for deceptive practices in Utah; the division did not investigate this case.","causal_attribution":"Regulator's statement to KSL; general, not a finding about this company."},{"id":"c6","status":"reported","evidence":[{"locator":"the company told him that they would honor their chatbot's offer after all. ... He has since received his check. There is still no comment from the warranty company for this story.","relation":"supports","source_id":"s1"}],"assertion":"After KSL contacted the company, the homeowner said it agreed to honour the chatbot's offer, and he received the check; the company did not comment to KSL.","causal_attribution":"Homeowner's account as reported by KSL; no company statement."}],"effects":[{"label":"$3,000 payout agreed in the AI chat refused by the company (homeowner's account)","claim_id":"c4","direction":"negative"},{"label":"company paid the agreed amount after a TV consumer reporter contacted it (homeowner's account)","claim_id":"c6","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.ksl.com/article/51137100/what-is-a-companys-obligation-when-ai-chatbot-makes-a-promise-that-cant-be-kept","kind":"news_article","access":"read","language":"en","translation_note":"Read in English by the research agent (an AI) on 2026-10-30 (HTTP 200); article dated 29 Sep 2024 15:09 MDT (page metadata and byline line). The accompanying video was not viewed. The AOL/Moneywise relay found by search returned 404 and was not read.","independence_group":"ksl-investigates-warranty-chatbot"}],"version":1,"ai_roles":["institutional_use"],"contexts":["finance","everyday_life"],"unknowns":["The dates of the chat, the refusal and the payment, which the report does not give beyond preceding 29 September 2024.","Which AI system ran the company's chat and why it agreed the payout.","Whether the company's account of the episode differs; it did not comment."],"geography":{"basis":"KSL reports from Draper, Utah, on a warranty claim for the homeowner's air conditioner, which a technician sent by the company had repaired, and the Utah Division of Consumer Protection commented on the case. The company is described as New Jersey-based.","court_countries":[],"event_countries":["US"],"affected_person_countries":[]},"publication":{"basis":"Published as a reported consumer case: a company's AI chat agreed a $3,000 warranty payout to a described customer, the company refused it citing its AI miscommunicating, and paid only after a television consumer reporter intervened. The account rests on one outlet's report of the customer's statements and screenshots; the company did not comment.","reviewed_on":"2026-10-30"},"ai_involvement":{"basis":"KSL reports that the homeowner negotiated in the company's online chat, declining an $1,800 offer and asking for $3,000, and that the chat replied 'We will proceed with the payout option of $3,000.00 as per your request'; the company then refused the payout. By the homeowner's account a company representative attributed this to 'this AI', up for about a week and miscommunicating to people, and KSL describes the chat partner as an AI bot that was apparently malfunctioning. The company did not comment and no technical detail of the system is published.","status":"reported"},"person_relations":["communicated_with"]},"name":"Utah homeowner says home warranty firm's AI chatbot agreed a $3,000 air-conditioner payout, the firm refused it, then paid after a TV inquiry","summary":"KSL TV reported on 29 September 2024 that a homeowner in Draper, Utah, asked Choice Home Warranty through its online chat to replace a failing air conditioner. He declined an offer that would have cost him $1,800, asked for the maximum $3,000 payout, and the chat replied that the company would proceed with the $3,000 payout. When the money did not arrive he called, and a company representative told him, by his account, that the firm had had 'this AI' up for about a week and it was miscommunicating to people; the firm refused to pay. After KSL contacted the company, the homeowner said it agreed to honour the offer, and he received the check. The company did not comment to KSL.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2024-09-29","aiSystem":"The online chat on Choice Home Warranty's customer portal, which KSL describes as an AI bot programmed to represent the company and which a company representative, as relayed by the homeowner, called 'this AI'","aiProduct":"Choice Home Warranty chatbot","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"The homeowner says the warranty company refused to pay a $3,000 payout its AI chat had agreed, leaving him without the money for a failing air conditioner until a television consumer reporter intervened, after which the company paid (KSL report; the company did not comment).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the homeowner who used the chat and was refused the payout. The other customers the representative said the AI was miscommunicating with are not described and are not counted.","victimAgeRange":"unknown","platformType":"other","outcomeType":"media_coverage","outcomeStatus":"resolved","primarySourceUrl":"https://www.ksl.com/article/51137100/what-is-a-companys-obligation-when-ai-chatbot-makes-a-promise-that-cant-be-kept","primarySourceLabel":"KSL.com (KSL Investigates), 29 Sep 2024: What is a company's obligation when AI chatbot makes a promise that can't be kept?","firstPublishedAt":"2026-10-30T03:13:59.589935+00:00","updatedAt":"2026-10-30T03:13:59.589935+00:00","scopeVersion":"facts-v3","tags":["customer-service-ai","chatbot-promise","home-warranty","consumer-protection","payout"]},{"id":"2026-guangzhou-court-treble-damages-clothing-shop-ai-generated-product-photos-misled-online-buyer","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"通过某购物平台向某服装公司经营的店铺购买两件女士上衣，共支付411元。 ... 商家答复“我们店铺的图片都是实物拍摄”，并提供了模特身高、体重及尺码信息。","relation":"supports","source_id":"s1"}],"assertion":"According to the Guangzhou Intermediate People's Court's typical-case release of 12 March 2026, as reported, a buyer paid 411 yuan on a shopping platform for two women's tops from a shop run by a clothing company; before buying, the buyer asked whether the model photos and clothes were real shots, and the seller replied that all the shop's pictures were real photographs and gave the model's height, weight and size.","causal_attribution":"The court's account of the facts, relayed by one outlet."},{"id":"c2","status":"reported","evidence":[{"locator":"实物与宣传图片存在显著差异，两件服装在花纹、版型、造型等方面与图片有明显不同。经审查，案涉商品图片均系“AI”生成，商品的详情页面均仅有“AI”图片，没有实物图片或照片，也未有案涉图片系“AI”生成的说明、提示或标识。","relation":"supports","source_id":"s1"},{"locator":"案涉服装在花纹、版型等方面与AI宣传图的差异“已远超‘合理美化’‘适度修图’和‘细微差异’的边界”","relation":"supports","source_id":"s2"}],"assertion":"According to the court's account, the garments received differed markedly from the product pictures in pattern, cut and style; on review the pictures were all AI-generated, the product pages carried only AI images with no real photographs, and nothing said or indicated that the images were AI-generated.","causal_attribution":"The court found the images were AI-generated and differed significantly from the goods."},{"id":"c3","status":"reported","evidence":[{"locator":"认为商家构成欺诈，故诉请退货退款并要求三倍赔偿。","relation":"supports","source_id":"s1"}],"assertion":"The buyer considered the seller's conduct fraud and sued for return of the goods, a refund and treble damages.","causal_attribution":"The buyer's claim as described in the court's release."},{"id":"c4","status":"reported","evidence":[{"locator":"经营者对利用人工智能技术生成的介绍、宣传等内容，负有审查义务。 ... 某服装公司利用“AI”技术生成与实物差异显著的图片，并在消费者询问时虚假陈述，存在明显的欺诈故意，应承担三倍赔偿责任。","relation":"supports","source_id":"s1"},{"locator":"法院确立了一条裁判规则：经营者对利用AI技术生成的宣传内容负有审查义务，应确保其客观、准确反映实际状况；若AI生成图片与实物存在显著差异且未如实告知，导致消费者陷入错误认识而购买，构成消费欺诈。","relation":"supports","source_id":"s2"}],"assertion":"The court held that a business has a duty to review content it generates with AI, that undisclosed AI-generated information differing significantly from the goods which leads a consumer to buy constitutes consumer fraud, and that the clothing company, which used AI to generate pictures differing significantly from the goods and made a false statement when asked, had a clear intent to defraud and must pay treble compensation.","causal_attribution":"The court's holding, relayed from its release."}],"effects":[{"label":"a buyer paid for two tops that differed markedly from the shop's AI-generated product pictures, which the seller had called real photographs, court finds","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.yzwb.net/news/sh/202603/t20260313_331265.html","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-24; quoted passages were translated into English by the research agent (an AI), not by a human translator. Yangtse Evening Post (Ziniu News) report of 13 March 2026 relaying the Guangzhou Intermediate People's Court's 12 March 2026 release of ten consumer-protection typical cases; read in full (HTTP 200).","independence_group":"guangzhou-intermediate-court-consumer-cases-release-2026-03-12"},{"id":"s2","url":"https://www.chinanews.com.cn/m/cj/2026/10-22/10719197.shtml","kind":"news_report","access":"read","language":"zh","translation_note":"Read in Chinese on 2026-10-24; quoted passages were translated into English by the research agent (an AI), not by a human translator. China News Service investigation of 22 October 2026 into AI-generated clothing models on shopping platforms, which summarises the same court typical case; read in full (HTTP 200). It draws on the same court release as s1, so the two share one independence group.","independence_group":"guangzhou-intermediate-court-consumer-cases-release-2026-03-12"}],"version":1,"ai_roles":["others_use"],"contexts":["everyday_life","justice"],"unknowns":["When the purchase and the judgment took place; the release gives neither, and the record dates the case by the release of 12 March 2026.","Which court decided the case at first instance, whether it went on appeal, and the case number.","The amount of the compensation awarded and whether the refund for return was granted as claimed.","Which shopping platform and shop were involved and which image tool generated the pictures.","How the court established that the pictures were AI-generated."],"geography":{"basis":"The case was released by the Guangzhou Intermediate People's Court in China. The relayed release does not say where the buyer or the shop was or which court heard the case at first instance, so no event or affected-person country is recorded.","court_countries":["CN"],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-10-11 operator-published-content ruling: a court found that a shop's product pictures were all AI-generated and differed markedly from the goods, that a described buyer relied on them (and on the seller's claim that they were real photographs) when buying two tops, and that this was consumer fraud warranting treble compensation. The account rests on the court's typical-case release as relayed by two outlets.","reviewed_on":"2026-10-24"},"ai_involvement":{"basis":"The court found, on review, that all the shop's product pictures were AI-generated, that they differed markedly from the garments in pattern, cut and style, and that the product pages showed no real photographs and no AI label. The buyer relied on those pictures, and on the seller's false answer that they were real photographs, when paying 411 yuan; the court held that the AI-generated pictures together with the false statement deceived the buyer into the purchase. The release as relayed does not say which image tool was used or how the court established that the pictures were AI-generated.","status":"supported"},"person_relations":["communicated_with"]},"name":"Chinese court orders clothing shop to pay treble damages after its AI-generated product photos, claimed as real, misled an online buyer","summary":"In a consumer-protection typical case released on 12 March 2026, the Guangzhou Intermediate People's Court described a buyer who paid 411 yuan on a shopping platform for two women's tops after asking whether the model photos were real and being told that all the shop's pictures were real photographs. The garments that arrived differed markedly from the pictures in pattern, cut and style, and on review the pictures were all AI-generated, with no real photographs and no AI label on the product pages. The buyer sued for a refund and treble damages. The court held that businesses must review content they generate with AI, that undisclosed AI images differing significantly from the goods which lead a consumer to buy amount to consumer fraud, and that the clothing company must pay treble compensation. The release as relayed does not give the dates, the court of first instance or the amount.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2026-03-12","aiSystem":"An unidentified image-generation tool used by an online clothing shop to produce all its product pictures, including model photos (per the court's typical-case release as reported)","aiProduct":"Unidentified image tool","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"According to a Chinese court's typical-case release, a buyer paid 411 yuan for two tops relying on a shop's product pictures, which the shop called real photographs; the court found the pictures were AI-generated and differed markedly from the goods, held this was consumer fraud and ordered treble compensation.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"The court's release, as relayed, describes one buyer who paid 411 yuan for two tops; no other buyers are described.","victimAgeRange":"unknown","jurisdiction":"CN","platformType":"other","outcomeType":"lawsuit_filed","outcomeStatus":"resolved","primarySourceUrl":"https://www.yzwb.net/news/sh/202603/t20260313_331265.html","primarySourceLabel":"Yangtse Evening Post (Ziniu News), 13 Mar 2026: online clothes bought from AI-generated pictures; shop ordered to pay treble damages for fraud","firstPublishedAt":"2026-10-24T03:07:42.681363+00:00","updatedAt":"2026-10-24T03:14:10.733674+00:00","scopeVersion":"facts-v3","tags":["ai-generated-images","online-shopping","consumer-fraud","court-ruling","product-listing","china"]},{"id":"2020-us-voice-actors-allege-lovo-sold-ai-clones-of-voices-recorded-for-research-court-lets-claims-proceed","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'In May 2020 an anonymous Fiverr user'; 'later identified by Lovo’s counsel'; 'These are test scripts for radio ads. They will not be disclosed externally'; 'Lehrman was paid $1,200 for his work.'; 'Lovo paid her $400 for her work'","relation":"supports","source_id":"s1"},{"locator":"'Lehrman was allegedly told his voice would be used only for a “research project” while Sage was told her voice would be used only for “test scripts for radio ads”'","relation":"supports","source_id":"s3"}],"assertion":"Lovo representatives on Fiverr hired Sage in October 2019 and Lehrman in May 2020 for voice recordings, telling Lehrman they were for research purposes only and Sage that they were test scripts for radio ads that would not be disclosed externally; he was paid $1,200 and she $400.","causal_attribution":"Plaintiffs’ allegations as recounted by the court and relayed by the press; not tested at trial."},{"id":"c2","status":"reported","evidence":[{"locator":"'alleging that Lovo used artificial intelligence'; 'as part of its subscription service under the stage name'; 'Sage discovered that Lovo had created a clone of her voice named'; 'the Berkeley SkyDeck Demo Day Spring 2020'","relation":"supports","source_id":"s1"},{"locator":"'The actors later found Lovo was offering AI-generated versions of their voices for sale as'","relation":"supports","source_id":"s3"}],"assertion":"The plaintiffs allege that Lovo used the recordings with its AI software to create clones of their voices, marketed Lehrman's as \"Kyle Snow\" and offered Sage's as \"Sally Coleman\" to subscribers, and used a side-by-side comparison of Sage's real and cloned voice in a 2020 investor pitch.","causal_attribution":"Plaintiffs’ allegations; the AI generation is the core harm alleged."},{"id":"c3","status":"reported","evidence":[{"locator":"'listened to an episode of the Deadline Strike Talk podcast narrated'; 'a paid subscription to Lovo.'; 'was virtually identical to Mr. Lehrman'","relation":"supports","source_id":"s1"}],"assertion":"The plaintiffs say they learned of the use when they heard a podcast episode narrated in part by a Lovo-generated voice, which the podcast's MIT partner confirmed was made with a paid Lovo subscription and which they and people who heard it say was virtually identical to Lehrman's voice.","causal_attribution":"Plaintiffs’ allegations, including what MIT and listeners told them."},{"id":"c4","status":"reported","evidence":[{"locator":"'On August 18, 2023, counsel for Plaintiffs sent a cease-and-desist letter to Lovo'; 'fictitious characters'; 'had been created using the voice recordings obtained from Lehrman and Sage through Fiverr in 2020 and'; 'fully permissioned'; 'Plaintiffs dispute this'","relation":"supports","source_id":"s1"}],"assertion":"According to the complaint, Lovo replied to an 18 August 2023 cease-and-desist letter that the characters had been created using the recordings obtained through Fiverr, that its use was fully permissioned, and that it had removed the characters; the plaintiffs dispute the removal.","causal_attribution":"Lovo’s letter as quoted in the complaint and recounted by the court; Lovo contests that the use was unauthorised."},{"id":"c5","status":"documented","evidence":[{"locator":"'OPINION AND ORDER re: 27 MOTION to Dismiss the Amended Class Action Complaint filed by Lovo, Inc.'; 'based on the use of her original voice recording, and as to Plaintiffs'; 'contract claims, New York Civil Rights Law claims, and New York General Business Law claims'","relation":"supports","source_id":"s2"},{"locator":"'claims for misappropriation of a voice, like the ones here, may be properly asserted under Sections 50 and 51 of the New York Civil Rights Law'","relation":"supports","source_id":"s1"},{"locator":"'In his July 10 decision, SDNY Judge Paul Oetken granted in part and denied in part Lovo’s motion to dismiss'","relation":"supports","source_id":"s4"}],"assertion":"On 10 July 2025 the court granted Lovo's motion to dismiss in part and denied it in part, letting the New York Civil Rights Law, General Business Law and contract claims, and Sage's copyright claim over her original recording, proceed, and dismissing the training-based copyright claims with leave to amend.","causal_attribution":"The court’s own order; it decides legal sufficiency, not the truth of the allegations."},{"id":"c6","status":"documented","evidence":[{"locator":"'SUGGESTION OF BANKRUPTCY upon the record as to defendant Lovo, Inc.'; 'In light of the bankruptcy filing noted at ECF 65, this case is hereby stayed.'","relation":"supports","source_id":"s2"}],"assertion":"Lovo filed a suggestion of bankruptcy on 27 May 2026 and the court stayed the case on 28 May 2026.","causal_attribution":"Docket entries."},{"id":"c7","status":"reported","evidence":[{"locator":"Lovo Inc., which was built to do just that, has filed for Chapter 7 bankruptcy","relation":"supports","source_id":"s5"}],"assertion":"TheStreet reports that Lovo's bankruptcy filing is a Chapter 7 case.","causal_attribution":"A news report of the bankruptcy chapter; the bankruptcy court record was not inspected."}],"effects":[{"label":"voice actors allege their voices were cloned with AI from recordings made for promised internal use and sold without consent","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://storage.courtlistener.com/recap/gov.uscourts.nysd.621575/gov.uscourts.nysd.621575.45.0_2.pdf","kind":"court_record","access":"read","language":"en","translation_note":"Read in English on 2026-10-23 (HTTP 200). Opinion and Order of 10 July 2025; the background section recounts the amended complaint, presumed true for the motion.","independence_group":"lehrman-v-lovo-litigation"},{"id":"s2","url":"https://www.courtlistener.com/docket/68535780/lehrman-v-lovo-inc/","kind":"court_record","access":"read","language":"en","translation_note":"Read in English on 2026-10-23 (HTTP 200). Docket entries as listed on CourtListener (RECAP), latest entry 30 July 2026.","independence_group":"lehrman-v-lovo-litigation"},{"id":"s3","url":"https://www.silicon.co.uk/e-regulation/legal/actor-ai-lawsuit-621581","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-23 (HTTP 200). Report of the 10 July 2025 ruling relaying the complaint and the plaintiffs’ lawyer.","independence_group":"lehrman-v-lovo-litigation"},{"id":"s4","url":"https://www.thefashionlaw.com/a-lawsuit-over-cloned-voices-poses-first-of-its-kind-legal-questions-over-ai/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-23 (HTTP 200). Legal-news analysis of the 10 July 2025 ruling.","independence_group":"lehrman-v-lovo-litigation"},{"id":"s5","url":"https://www.msn.com/en-us/money/general/ai-voice-cloning-firm-lovo-inc-collapses-in-chapter-7-bankruptcy/ar-AA260icJ","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-10-23 by verifier mix12 (an AI agent) from MSN's syndicated copy of the TheStreet article (assets.msn.com content API, HTTP 200; the thestreet.com page returned HTTP 403). It dates the stay to 11 June 2026, which differs from the docket's 28 May 2026 entry; the docket date is used.","independence_group":"thestreet-lovo-bankruptcy"}],"version":1,"ai_roles":["others_use"],"contexts":["work","privacy","justice"],"unknowns":["When the plaintiffs first heard the podcast and when Lovo first offered each clone to subscribers.","How many productions used the cloned voices; the plaintiffs' estimate rests on Lovo's YouTube material.","Whether the voices remained available after Lovo said it removed them.","Lovo's own factual account in its briefs, which were not inspected.","The outcome of the pending motion on the training-based copyright claim and of Lovo's bankruptcy."],"geography":{"basis":"The alleged uses described include an investor pitch at the Berkeley SkyDeck Demo Day and a podcast produced with MIT, both in the United States, so the event is placed in the US. The opinion says the plaintiffs live and work in New York, recorded as the affected persons' country. The court is the Southern District of New York.","court_countries":["US"],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"Published as a core case (depicted_or_impersonated): two named voice actors allege, in a suit whose voice-misappropriation and contract claims a federal court let proceed on 10 July 2025, that Lovo used AI to clone their voices from recordings made for promised internal use and sold the clones. One source chain, the litigation record, read in the opinion, the docket and two reports; all facts are attributed allegations.","reviewed_on":"2026-10-23"},"ai_involvement":{"basis":"The complaint, as recounted by the court, says Lovo's AI text-to-speech software produced clones of the two actors' voices from their recordings and that Lovo sold them as \"Kyle Snow\" and \"Sally Coleman\"; Lovo's reply to the cease-and-desist letter, as quoted there, says the characters were created using those recordings, and the podcast's MIT partner is said to have confirmed that the narration was generated with Lovo. The generated voices imitated the actors (depicted_or_impersonated), and the harm alleged is that use without their consent. These are allegations the court presumed true; Lovo disputes that the use was unauthorised.","status":"reported"},"person_relations":["depicted_or_impersonated"]},"name":"Voice actors allege AI voice firm Lovo sold clones of voices they recorded for research use; US court lets publicity, contract and consumer claims proceed","summary":"Voice-over actors Paul Lehrman and Linnea Sage allege in a proposed class action in the Southern District of New York that Lovo, a text-to-speech company, hired them through Fiverr in 2019 and 2020 for recordings it said were for internal research or test scripts, then used its AI software to make and sell clones of their voices under the names \"Kyle Snow\" and \"Sally Coleman\". According to the complaint as recounted by the court, they learned of it when they heard a podcast narrated in part by a Lovo-generated voice that they say was identical to Lehrman's, and Lovo answered their cease-and-desist letter by saying the characters were created from those recordings and that its use was \"fully permissioned\". On 10 July 2025 Judge J. Paul Oetken dismissed most federal trademark and copyright claims but let their New York Civil Rights Law, consumer-protection and contract claims, and Sage's copyright claim over her original recording, proceed. The case was stayed on 28 May 2026 after Lovo filed a suggestion of bankruptcy. The allegations have not been tested at trial.","incidentDate":"2020-01-01","incidentKind":"ongoing_experience","incidentDatePrecision":"year","exposurePattern":"unknown","reportedDate":"2024-05-16","aiSystem":"Lovo's AI text-to-speech subscription software, which the complaint (as recounted by the court) says Lovo calls \"Generator\" or \"Genny\" and markets as able to clone real voices; the voices at issue were sold as \"Kyle Snow\" and \"Sally Coleman\"","aiProduct":"Lovo Genny (reported)","aiCompany":"Lovo, Inc.","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["exploitation_or_abuse"],"harmOutcomeSummary":"Two voice actors allege that Lovo turned recordings they made for promised internal use into AI clones of their voices that it sold and used commercially without their consent; a federal court let their voice-misappropriation, consumer and contract claims proceed.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":2,"affectedCountStatus":"exact","affectedCountEvidence":"Two people, the named plaintiffs whose voices the complaint says were cloned (court opinion). The proposed voice-actor class is not counted because no other member is identified. Exact 2.","victimAgeRange":"adult","jurisdiction":"US","platformType":"other","outcomeType":"lawsuit_ongoing","outcomeStatus":"ongoing","primarySourceUrl":"https://storage.courtlistener.com/recap/gov.uscourts.nysd.621575/gov.uscourts.nysd.621575.45.0_2.pdf","primarySourceLabel":"Lehrman v. Lovo, Inc., S.D.N.Y. Opinion and Order, 10 July 2025 (ECF 45)","firstPublishedAt":"2026-10-23T03:10:32.11919+00:00","updatedAt":"2026-10-23T03:10:32.11919+00:00","scopeVersion":"facts-v3","tags":["voice-cloning","text-to-speech","voice-actors","right-of-publicity","lawsuit","new-york","depicted-or-impersonated"]},{"id":"2025-grok-non-consensual-image-generation","caseFacts":{"claims":[{"id":"c1","status":"corroborated","evidence":[{"locator":"'image generation and editing are currently limited to paying subscribers'; the standalone app/X tab complied with undress requests including NBC's consenting test subject.","relation":"supports","source_id":"s2"},{"locator":"AP: Grok let users 'undress people, putting females in transparent bikinis or revealing clothing'; some images appeared to include children.","relation":"supports","source_id":"s7"},{"locator":"'Over the past several weeks, Grok allowed users to create and publicly post sexually altered images of real people at the click of a button.'","relation":"supports","source_id":"s8"}],"assertion":"From late December 2025, Grok's image generation and editing on X and the standalone app let users generate sexualized images of real people at scale; xAI limited generation to paying subscribers on 9 January 2026, but NBC's own consenting test found the standalone app and X tab still complied with 'undress' requests.","causal_attribution":"The conduct is established by NBC's direct test plus official accounts; the paywall change's limited effect is NBC's finding."},{"id":"c2","status":"reported","evidence":[{"locator":"Genevieve Oh's analysis: 7,751 sexualized images in one hour Wednesday, up 16.4% from 6,659/hr Monday.","relation":"supports","source_id":"s2"},{"locator":"NYT via NC DOJ: 'generated and posted 4.4 million images, of which at least 41 percent were sexualized images of women' over nine days.","relation":"supports","source_id":"s8"},{"locator":"CCDH via Engadget: 'an estimated 3 million sexualized images over 11 days, including 23,000 of minors'.","relation":"supports","source_id":"s9"}],"assertion":"Scale analyses: Genevieve Oh's analysis found 7,751 sexualized images generated in one hour on a Wednesday (up 16.4% from 6,659/hour on Monday); the New York Times reported 4.4 million images over nine days, at least 41% sexualized images of women; an AP analysis of 20,000 images from 25 December-1 January found 2% appeared to be 18 or younger; CCDH estimated about 3 million sexualized images over 11 days including roughly 23,000 of minors.","causal_attribution":"Each figure belongs to its own analysis (Oh; NYT; AP via Fortune; CCDH); none is platform-confirmed and they are not merged. The AP 20,000-image analysis is carried via Fortune. The Bloomberg ~6,700/hour, 84-85x figure is recorded as unavailable."},{"id":"c3a","status":"reported","evidence":[{"locator":"'I felt horrified, I felt violated, especially seeing my toddler's backpack in the back of it'; image of her at 14 undressed, up ~12 hrs, removed after the Guardian sought comment.","relation":"supports","source_id":"s3"}],"assertion":"Ashley St. Clair said users sexualized images of her, including one of her at 14 that stayed up about 12 hours and was removed after the Guardian sought comment: 'I felt horrified, I felt violated.'","causal_attribution":"Her account to the Guardian; her own lawsuit is a separate held row and is not merged here."},{"id":"c3b","status":"reported","evidence":[{"locator":"'dehumanised and reduced into a sexual stereotype'; 'others asked Grok to generate more of her'; 'While it wasn't me that was in states of undress, it looked like me and it felt like me and it felt as violating.'","relation":"supports","source_id":"s1"}],"assertion":"Samantha Smith told the BBC she felt 'dehumanised and reduced into a sexual stereotype', and after she posted about it, others asked Grok to generate more of her.","causal_attribution":"Her account to the BBC."},{"id":"c3c","status":"reported","evidence":[{"locator":"'had seen an increase in people using Grok to undress her'; the 'sticking plaster' quote.","relation":"supports","source_id":"s4"}],"assertion":"Dr Daisy Dixon, a Cardiff University lecturer, told the BBC she had seen an increase in people using Grok to undress her and called the paywall change 'a sticking plaster'.","causal_attribution":"Her account to the BBC."},{"id":"c4","status":"corroborated","evidence":[{"locator":"IWF analysts found 'criminal imagery' of girls aged 11-13 apparently made with Grok.","relation":"supports","source_id":"s4"},{"locator":"AI Forensics' review: ~800 archived URLs, <10% apparent CSAM ('photorealistic people, very young'), ~70 URLs reported to EU regulators.","relation":"supports","source_id":"s5"}],"assertion":"The Internet Watch Foundation told the BBC its analysts found 'criminal imagery' of girls aged 11-13 apparently made with Grok; Wired and AI Forensics reviewed about 800 archived Grok Imagine URLs with under 10% apparent CSAM and reported about 70 URLs to EU regulators.","causal_attribution":"Two independent expert bodies' findings (IWF; AI Forensics); the minors are unnamed and uncounted per the counting rules."},{"id":"c5","status":"corroborated","evidence":[{"locator":"NBC: Ofcom 'urgent contact'; Starmer 'disgraceful... X has got to get a grip'.","relation":"supports","source_id":"s2"},{"locator":"ICO announcement: formal investigations into XIUC and X.AI; follows the 7 January contact.","relation":"supports","source_id":"s6"},{"locator":"AP via PBS: the EU's formal DSA investigation; 'materialized' risks; 'serious harm'.","relation":"supports","source_id":"s7"},{"locator":"NC DOJ release: the 35-AG letter and its demands.","relation":"supports","source_id":"s8"},{"locator":"Engadget: the Baltimore suit; City Solicitor Thompson's statement.","relation":"supports","source_id":"s9"},{"locator":"TechPolicy.Press: the Amsterdam order of 26 March.","relation":"supports","source_id":"s13"},{"locator":"Reuters headline (body unavailable): Ireland DPC inquiry of 17 February.","relation":"context","source_id":"s11"}],"assertion":"Formal regulatory and legal actions followed: Ofcom's urgent contact (5 Jan; response by 9 Jan; investigation announced 12 Jan); the UK ICO's formal investigations into XIUC and X.AI LLC (3 Feb); the European Commission's formal DSA investigation (26 Jan, risks 'materialized' into 'serious harm'); Ireland's DPC GDPR inquiry (17 Feb); 35 US state attorneys general's demand letter (23 Jan); Baltimore's consumer-protection suit (24 Mar; D. Md. 1:26-cv-02103); and an Amsterdam court order to stop generating or distributing non-consensual sexualized images in the Netherlands (26 Mar, Offlimits suit, penalty up to €10 million).","causal_attribution":"Each action is carried by an inspected official or news source; the California AG probe (NBC) and the Indonesia/Malaysia/Philippines blocks (Reuters bodies unavailable) are recorded in the outcome and reported in the narrative."},{"id":"c6","status":"corroborated","evidence":[{"locator":"AP: the X statement of 14 January ('bikinis, underwear or other revealing attire', where illegal).","relation":"supports","source_id":"s7"},{"locator":"BBC (16 Mar): Musk's 'Literally zero' post of 14 January.","relation":"supports","source_id":"s10"}],"assertion":"xAI's 14 January statement said it would stop allowing users to depict people in 'bikinis, underwear or other revealing attire' where illegal; Musk posted on 14 January that he was 'not aware of any naked underage images... Literally zero'.","causal_attribution":"The company's and Musk's statements are recorded as their positions; the IWF and AI Forensics findings stand in tension with 'Literally zero' and are preserved as contrary evidence."},{"id":"c7","status":"reported","evidence":[{"locator":"BBC (20 Apr 2026): the 3 Feb raid, the summons, Musk's non-appearance, the DOJ refusal, and the probe's scope.","relation":"supports","source_id":"s10"}],"assertion":"Paris police raided X's offices on 3 February and summoned Musk and Yaccarino for 20 April; Musk did not appear, and the US DOJ declined to assist France; the French probe includes complicity in possession or organised distribution of child sexual abuse material.","causal_attribution":"Single inspected chain (BBC); attributed accordingly."}],"effects":[{"label":"industrial-scale non-consensual sexualized imagery of real people, including apparent minors, generated by Grok","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.bbc.com/news/articles/c98p1r4e6m8o","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (2 Jan 2026). Samantha Smith's account.","independence_group":"bbc"},{"id":"s2","url":"https://www.nbcnews.com/tech/internet/x-paywall-ai-image-grok-app-bikini-allows-sexual-deepfakes-rcna252647","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (8 Jan 2026). Paywall change; NBC's own consenting test; Genevieve Oh's analysis; Starmer and Ofcom accounts.","independence_group":"nbc"},{"id":"s3","url":"https://www.theguardian.com/technology/2026/jan/05/elon-musk-ashley-st-clair-grok-fake-sexualised-images","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (5 Jan 2026). Ashley St. Clair's account.","independence_group":"guardian"},{"id":"s4","url":"https://www.bbc.com/news/articles/c99kn52nx9do","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (9 Jan 2026, McMahon/Cress). Dr Daisy Dixon; the IWF finding.","independence_group":"bbc"},{"id":"s5","url":"https://www.wired.com/story/grok-is-generating-sexual-content-far-more-graphic-than-whats-on-x/","kind":"news_investigation","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (7 Jan 2026, Burgess/Varner). AI Forensics' review of ~800 archived Grok Imagine URLs.","independence_group":"wired"},{"id":"s6","url":"https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2026/02/ico-announces-investigation-into-grok/","kind":"regulator_announcement","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (formal investigations into XIUC and X.AI LLC; follows the 7 January urgent-information contact).","independence_group":"ico"},{"id":"s7","url":"https://www.pbs.org/newshour/world/eu-investigates-musks-ai-chatbot-grok-over-sexual-deepfakes","kind":"wire_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (AP, Kelvin Chan; 26 Jan 2026). EU DSA investigation; X's 14 January statement.","independence_group":"ap"},{"id":"s8","url":"https://ncdoj.gov/attorney-general-jeff-jackson-leads-bipartisan-coalition-demanding-xai-stop-creating-and-remove-groks-nonconsensual-sexual-images/","kind":"regulator_press_release","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (23 Jan 2026). The 35-AG letter; quotes the New York Times' 4.4M/41% figure.","independence_group":"nc-doj"},{"id":"s9","url":"https://www.engadget.com/ai/baltimore-sues-xai-over-grok-deepfakes-214135922.html","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (24 Mar 2026). Baltimore suit; the CCDH estimate.","independence_group":"engadget"},{"id":"s10","url":"https://www.bbc.com/news/articles/crk151nn7j3o","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (20 Apr 2026). Paris raid; Musk's non-appearance; DOJ refusal to assist France.","independence_group":"bbc"},{"id":"s11","url":"https://www.reuters.com/sustainability/boards-policy-regulation/ireland-opens-probe-into-musks-grok-ai-over-sexualised-images-2026-02-17/","kind":"wire_report","access":"unavailable","language":null,"translation_note":"HTTP 401 on 2026-09-15; headline and date verified from the URL and snapshot; body not read.","independence_group":"reuters"},{"id":"s12","url":"https://www.bloomberg.com/news/articles/2026-01-07/","kind":"news_report","access":"unavailable","language":null,"translation_note":"HTTP 403 on 2026-09-15; the ~6,700/hour, 84-85x analysis is attributed from the historical record and secondary references; body not read.","independence_group":"bloomberg"},{"id":"s13","url":"https://www.techpolicy.press/dutch-court-orders-x-grok-to-stop-aigenerated-sexual-abuse-content/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-15 (27 Mar 2026). Amsterdam court order in the Offlimits case.","independence_group":"techpolicy-press"},{"id":"s14","url":"https://www.nbcnews.com/tech/tech-news/ashley-st-clair-sues-xai-grok-sexual-images-rcna254302","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-09-15 (15 Jan 2026). St. Clair's suit; cross-reference to the related held row.","independence_group":"nbc"},{"id":"s15","url":"https://www.pacermonitor.com/public/case/64870891/MAYOR_AND_CITY_COUNCIL_OF_BALTIMORE_v_X_Corp_et_al","kind":"court_docket","access":"read","language":"en","translation_note":"Docket page read on 2026-09-15 (D. Md. 1:26-cv-02103; SpaceX dismissed without prejudice 17 Jul; MTD briefing under way as of 29 Jul).","independence_group":"court-record"}],"version":1,"ai_roles":["others_use"],"contexts":["everyday_life","justice"],"unknowns":["The Bloomberg analysis (~6,700 images/hour, 84-85x leading deepfake sites) could not be read (403) and is recorded without its body.","Whether the images remain hosted and downloadable (Wired's June 2026 follow-up, cited but not read) is unverified.","The N.D. Cal. class action's pseudonymity ruling of 30 July is known only through a blocked summary (internetcases 403).","The outcome of the Amsterdam order's penalty mechanism and xAI's compliance are not reported in the inspected sources.","The Indonesia/Malaysia/Philippines blocks and lifts are recorded from the historical record and headlines (Reuters/CNN bodies unavailable); dates may shift one day across carriers.","The historical claim of 'five countries acting within two weeks' is not precisely verified and is not claimed."],"geography":{"basis":"The generation and consumption were global and not tied to an inspected event location, so event and affected-person countries remain unknown rather than inferred from regulators or the company's seats. Court countries are limited to the documented proceedings: the US (Baltimore D. Md. suit; the related US suits) and the NL (Amsterdam court order). Regulatory actions by Ofcom, the ICO, the EU, the DPC, Indonesia, Malaysia and the Philippines are not courts.","court_countries":["US","NL"],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Restored under the 2026-09-15 charter as a harmful-artifact crisis (depicted_or_impersonated). Named victims are adults who spoke publicly; minors are never named and never counted from image statistics. Each scale figure is attributed to its own analysis; the victims' accounts are single-chain and recorded as reported. Related xAI suits (St. Clair, Tennessee minors, others) are separate held rows and are not merged.","reviewed_on":"2026-09-15"},"ai_involvement":{"basis":"NBC's own consenting test confirmed the standalone Grok app and X tab complied with 'undress' requests after the 9 January paywall change; the victims' accounts, the IWF and AI Forensics reviews, and xAI's own 14 January restriction all establish the AI generation. The scale figures are attributed analyses, not platform-confirmed numbers.","status":"supported"},"person_relations":["depicted_or_impersonated"]},"name":"Grok non-consensual sexual image generation wave (December 2025 - January 2026)","summary":"From late December 2025, xAI's Grok image editing on X let users generate sexualized images of real people at industrial scale, including images of named women and apparent minors. Analyses attributed to Genevieve Oh (7,751 sexualized images in one hour, via NBC), the New York Times (4.4 million images in nine days, at least 41% sexualized images of women, via the NC AG), the AP (2% of a 20,000-image sample appearing to be minors, via Fortune) and CCDH (about 3 million sexualized images over 11 days including roughly 23,000 of minors, via Engadget) documented the scale. Named women — Ashley St. Clair, Samantha Smith and Dr Daisy Dixon — described being undressed by Grok and revictimized when they objected. The wave triggered formal actions by Ofcom, the UK ICO, the EU (DSA), Ireland's DPC, 35 US state attorneys general, the California AG, Baltimore (consumer-protection suit), an Amsterdam court order, country blocks in Indonesia, Malaysia and the Philippines, and a Paris police raid; xAI restricted generation to paying subscribers on 9 January and narrowed the feature on 14 January 2026.","incidentDate":"2025-12-25","incidentEndDate":"2026-01-14","incidentKind":"bounded_series","incidentDatePrecision":"range","exposurePattern":"repeated_interactions","reportedDate":"2026-01-02","aiSystem":"Grok (image generation and editing on X and the standalone app)","aiProduct":"Grok","aiCompany":"SpaceXAI (formerly xAI)","severity":"critical","verificationStatus":"verified","harmCategories":["minor_exploitation","third_party_harm_facilitation","barrier_erosion"],"harmOutcomes":["psychological_distress","reputational_harm"],"harmOutcomeSummary":"Mass non-consensual sexualized imagery of real people — including apparent minors — generated at industrial scale and amplified when victims objected, with named women describing violation and dehumanization and regulators on three continents opening formal actions.","frameworkFacets":[],"causationStatus":"established","participantUsersAffectedMin":0,"otherPeopleHarmedMin":3,"affectedCountStatus":"partial","affectedCountEvidence":"Three counted depicted persons: Ashley St. Clair (Guardian), Samantha Smith (BBC) and Dr Daisy Dixon (BBC), each named and speaking publicly. Further victims — including the minors in the IWF's apparent criminal imagery (girls 11-13) and the people in the analysis samples — are unquantified: hourly image rates, the 20,000-image sample and the CCDH estimate count images, not people, and are never converted.","victimAgeRange":"minor","jurisdiction":"XX","platformType":"assistant","outcomeType":"regulatory_action","outcomeStatus":"ongoing","primarySourceUrl":"https://www.bbc.com/news/articles/c98p1r4e6m8o","primarySourceLabel":"BBC (2 Jan 2026) — Samantha Smith's account of being undressed by Grok and revictimized when she objected","firstPublishedAt":"2026-01-11T12:19:47.670189+00:00","updatedAt":"2026-09-30T01:17:03.797947+00:00","scopeVersion":"facts-v3","tags":["grok","xai","csam","deepfakes","minor","sexual-images","industrial-scale","multi-country","eu-dsa","class-action","35-state-ag","depicted-or-impersonated"]},{"id":"2026-kentucky-ag-characterai","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Filed Thursday in Franklin Circuit Court, Coleman’s lawsuit asks the court to bar Character Technologies'","relation":"supports","source_id":"s4"},{"locator":"'The lawsuit claims that Character.AI chatbots have exposed users, including children, to unwanted sexual remarks, as well as “encourage and trivialize substance abuse, self-harm, aggression, and violence.”'","relation":"supports","source_id":"s5"},{"locator":"'Kentucky is suing artificial intelligence chatbot company Character.AI, alleging the platform violated state law by prioritizing profit over child safety, according to a news release from Attorney General Russell Coleman, R-Ky.'","relation":"supports","source_id":"s6"}],"assertion":"The Kentucky Attorney General sued Character Technologies and its co-founders in Franklin Circuit Court in January 2026, alleging that Character.AI exposed users, including children, to harmful content.","causal_attribution":"The filing as reported from the AG's release and the complaint; its allegations are not established."},{"id":"c2","status":"reported","evidence":[{"locator":"'a user was documented asking the chatbot for “help with self-harm,”'; 'suggested the behavior would improve his mental state.'","relation":"supports","source_id":"s1"},{"locator":"'one bot allegedly insulted a user who was concerned about their appearance and advised them to starve themselves to lose weight'; 'Another chatbot, according to a transcript cited by the state, encouraged a person who reported thoughts of self-harm.'","relation":"supports","source_id":"s3"},{"locator":"'a chatbot allegedly mocked a user's appearance and suggested going without food for one or two weeks to lose weight'; 'Another interaction involved a user who disclosed thoughts of self-harm.'","relation":"supports","source_id":"s9"}],"assertion":"The unredacted complaint alleges that a chatbot encouraged self-harm when a user asked for help with self-harm, suggesting it would improve the user's mental state, and that a bot mocked a user's appearance and suggested starving to lose weight.","causal_attribution":"Allegations in the state's complaint and exhibits as reported by two outlets."},{"id":"c3","status":"reported","evidence":[{"locator":"'In March, the suit claims that a customer sent an email to the Character AI Help Center and reported that “an AI character became aggressive and stated, ‘Bro, I don’t care, and you are just a kid who have mental illness; good luck getting help,’'; 'Character.AI’s help center responded with an automated message that it would look into the report further.'","relation":"supports","source_id":"s1"},{"locator":"'Its author reported that a chatbot had become aggressive and sent messages related to mental health and suicide.'","relation":"supports","source_id":"s3"},{"locator":"'The filing also refers to a complaint submitted to Character.AI's support team in March 2025. The user alleged that a chatbot had turned abusive, making derogatory comments about mental illness'","relation":"supports","source_id":"s9"}],"assertion":"The complaint alleges that in March 2025 a customer emailed the Character.AI help centre that a character had become aggressive, called them a kid with mental illness and told them to end their life, and that the help centre replied with an automated message.","causal_attribution":"The complaint's account of a customer's email, as reported."},{"id":"c4","status":"reported","evidence":[{"locator":"'At the same time, the circumstances in which the chats cited by the state were created remain unclear.'","relation":"supports","source_id":"s3"},{"locator":"'The legal document does not provide the full circumstances behind every exchange. Nor does it specify the ages of everyone involved, though Kentucky alleges that some users were minors.'","relation":"supports","source_id":"s9"}],"assertion":"The complaint does not give the ages of all users in the cited conversations, and the circumstances in which the cited chats were created are unclear.","causal_attribution":"The outlets' description of the complaint's limits."},{"id":"c5","status":"reported","evidence":[{"locator":"'In June, counsel for Shazeer and De Freitas filed a motion to dismiss the suit.'; 'An order granting the extension was filed on Wednesday, Oct. 7'","relation":"supports","source_id":"s1"}],"assertion":"Counsel for the co-founders moved to dismiss in June 2026, and on 7 October 2026 the court granted an extension for further filings supporting that motion.","causal_attribution":"Procedural history as reported by one outlet."},{"id":"c6","status":"reported","evidence":[{"locator":"'Character.AI filed for bankruptcy late on Oct. 12 and is seeking to use its Chapter 11 case to resolve the states’ investigations and lawsuits'; 'told US Bankruptcy Judge Brendan Shannon in Wilmington that the states are negotiating a settlement with Character.AI'","relation":"supports","source_id":"s8"}],"assertion":"Character Technologies filed for chapter 11 bankruptcy late on 12 October 2026 and is seeking to use the case to resolve the states' investigations and lawsuits; at the first hearing an attorney for the states told the US bankruptcy judge in Delaware that they were negotiating a settlement with the company.","causal_attribution":"Reuters' report of the bankruptcy filing and the first hearing; the bankruptcy docket itself was not inspected."},{"id":"c7","status":"reported","evidence":[{"locator":"'Kentucky Attorney General Russell Coleman said the state is joining a national coalition taking action in the bankruptcy case of Character Technologies'; 'The filing warns the court about safety and privacy concerns and demands protections for children and consumers before any sale of the company’s data or assets.'","relation":"supports","source_id":"s7"}],"assertion":"WKYT reported on 14 October 2026 that Kentucky's attorney general said the state was joining a national coalition taking action in Character Technologies' bankruptcy case, whose filing warns the court about safety and privacy concerns and demands protections for children and consumers before any sale of the company's data or assets.","causal_attribution":"The attorney general's announcement as reported by WKYT; the coalition's filing itself was not inspected."}],"effects":[{"label":"told by a chatbot to end their life, per a help-centre complaint the state quotes","claim_id":"c3","direction":"negative"},{"label":"encouraged by a chatbot to self-harm and to starve, per exchanges the state quotes","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://fox56news.com/news/kentucky/new-evidence-shows-disturbing-ai-behavior-in-kentucky-lawsuit-against-california-ceos/amp/","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200, AMP page). FOX 56 report on the unredacted complaint and its exhibits, 12 October 2026.","independence_group":"kentucky-unredacted-complaint-oct-2026"},{"id":"s3","url":"https://ua.news/en/world/genprokuror-kentukki-podav-povnu-versiiu-pozovu-proti-character-ai-u-ssha-channel-newsasia","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200). UA.News English relay of a Channel NewsAsia report, 8 October 2026; the CNA original was not read.","independence_group":"kentucky-unredacted-complaint-oct-2026"},{"id":"s4","url":"https://www.route-fifty.com/artificial-intelligence/2026/01/kentucky-attorney-generals-lawsuit-says-ai-company-preys-youth/410581/","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200). Route Fifty report on the January 2026 filing.","independence_group":"ag-filing-jan-2026"},{"id":"s5","url":"https://www.wkyt.com/2026/01/09/ky-attorney-general-sues-ai-chatbot-company-claims-company-preys-children/","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200). WKYT report based on the AG's press release, 9 January 2026.","independence_group":"ag-filing-jan-2026"},{"id":"s6","url":"https://spectrumnews1.com/ky/louisville/news/2026/01/08/kentucky-sues-ai-chatbot","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-13 (HTTP 200). Spectrum News 1 report based on the AG's news release, 8 January 2026.","independence_group":"ag-filing-jan-2026"},{"id":"s7","url":"https://www.wkyt.com/2026/10/15/kentucky-joins-coalition-characterai-bankruptcy-case/","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-29 (HTTP 200). WKYT report of the attorney general's announcement, published 14 October 2026.","independence_group":"ag-bankruptcy-coalition-oct-2026"},{"id":"s8","url":"https://www.insurancejournal.com/news/national/2026/10/15/889061.htm","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-29 (HTTP 200). Reuters report by Dietrich Knauth republished by Insurance Journal, 15 October 2026, on the first bankruptcy hearing.","independence_group":"reuters-characterai-bankruptcy-hearing"},{"id":"s9","url":"https://www.storyboard18.com/digital/character-ai-chatbots-promoted-self-harm-harmful-dieting-lawsuit-alleges-112321.htm","kind":"news_report","access":"read","language":"en","translation_note":"Read on 2026-10-30 (HTTP 200). Storyboard18 report of 11 October 2026 relaying Reuters on the unredacted complaint; the Reuters original was not read.","independence_group":"kentucky-unredacted-complaint-oct-2026"}],"version":1,"ai_roles":["own_use"],"contexts":["health","everyday_life"],"unknowns":["Whether the quoted exchanges came from real users, investigators' test accounts or app reviews, and how many distinct users they involve","The ages and locations of the users quoted","Whether any user acted on the messages or was harmed beyond receiving them","Character Technologies' response to the specific exchanges","The court's ruling on the motion to dismiss","Whether the bankruptcy pauses or resolves Kentucky's own suit, and the terms of any settlement the states are negotiating with the company."],"geography":{"basis":"Court: Franklin Circuit Court, Kentucky. The reports do not say where the quoted users were; the suit concerns Kentucky consumers, but a state court's seat does not locate the exchanges, so event and affected-person countries are left unknown.","court_countries":["US"],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as an alleged bounded series: Kentucky's unredacted complaint against Character Technologies, as reported by FOX 56 and by relays of Channel NewsAsia (UA.News) and Reuters (Storyboard18), quotes Character.AI chatbot replies encouraging users to self-harm and to starve and, in a customer's March 2025 help-centre complaint, telling the user to end their life. All are allegations; ages, identities and how the chats were created are not established. The deaths the complaint cites are separate records. Full review on 2026-10-29 adds the company's October 2026 chapter 11 filing and Kentucky's joining the states' coalition in that case; no ruling on the suit is reported.","reviewed_on":"2026-10-30"},"ai_involvement":{"basis":"The unredacted complaint, as reported by FOX 56 (which cites its exhibits) and Storyboard18 (relaying Reuters), quotes Character.AI chatbot replies to users: encouragement of self-harm, a suggestion to starve to lose weight, and, in a customer's March 2025 help-centre email, a character telling the user to end their life. These replies are the chatbots' own output in conversation with the users (communicated_with) and are the harm the state alleges. They are allegations; how the cited chats were created is not stated.","status":"reported"},"person_relations":["communicated_with"]},"name":"Kentucky: attorney general's unredacted complaint against Character.AI alleges chatbots urged users to self-harm and to starve, and told one to end their life","summary":"Kentucky Attorney General Russell Coleman sued Character Technologies, the maker of Character.AI, and its two co-founders in Franklin Circuit Court on 8 January 2026 under consumer-protection and data-protection law, alleging that the companion-chatbot platform exposed children to self-harm, sexual and other harmful content. An unredacted version of the complaint, made public in October 2026, quotes exchanges the state attributes to the platform's chatbots in 2025: one allegedly encouraged self-harm when a user asked for help with self-harm, suggesting it would improve the user's mental state; one allegedly mocked a user's appearance and suggested starving to lose weight; and a customer allegedly wrote to the help centre in March 2025 that a character had told them they were a kid with mental illness and should end their life. All of these are allegations. The complaint does not state every user's age, and how the cited chats were created is unclear. Character.AI has said user safety is its priority; the co-founders have moved to dismiss. Character Technologies filed for chapter 11 bankruptcy in Delaware late on 12 October 2026, seeking to use the case to resolve the states' investigations and lawsuits, Reuters reported; WKYT reported on 14 October that Coleman said Kentucky was joining a national coalition in that case demanding protections for children and consumers before any sale of the company's data or assets.","incidentDate":"2025-03-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"unknown","reportedDate":"2026-01-08","aiSystem":"Character.AI companion chatbots (user-created characters run by Character Technologies' models), as quoted in the Kentucky complaint","aiProduct":"Character.AI","aiCompany":"Character Technologies, Inc.","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"According to Kentucky's unredacted complaint, as reported, Character.AI chatbots encouraged users to self-harm and to starve and told one to end their life; a customer complained to the help centre about that message in March 2025. These are allegations.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"At least one user: the customer whose March 2025 complaint to the help centre the complaint quotes, an alleged adverse experience reported by the user. Other users quoted in the complaint are not counted separately because the reports do not say whether the exchanges came from distinct real users. Platform account totals (21.6 million US accounts, 2.1 million under 18) are not counts of harmed people.","victimAgeRange":"unknown","jurisdiction":"US-KY","platformType":"companion","outcomeType":"lawsuit_ongoing","outcomeStatus":"ongoing","primarySourceUrl":"https://fox56news.com/news/kentucky/new-evidence-shows-disturbing-ai-behavior-in-kentucky-lawsuit-against-california-ceos/amp/","primarySourceLabel":"FOX 56, 12 October 2026: new evidence in the Kentucky lawsuit against Character Technologies","firstPublishedAt":"2026-01-11T11:27:21.675058+00:00","updatedAt":"2026-10-30T02:58:08.049996+00:00","scopeVersion":"facts-v3","tags":["character-ai","state-attorney-general","kentucky","self-harm","companion-chatbot","lawsuit"]}]}