Nov 2025AustraliaUnidentified video tool
In early November 2025 a pop-up advertisement on YouTube used the likeness and voice of Western Australia's Premier, Roger Cook, to promote an investment it claimed the government endorsed, requiring a $400 contribution. Consumer Protection WA, told of the advert by a member of the public on Friday 7 November, warned that it was a deepfake investment scam created using artificial intelligence, said it was investigating and asked the domain host to remove the scam website. Its commissioner told ABC News that, watched slowly, the lips do not move in time with the words and the hands look unusual. The Premier said on 8 November that he was very distressed to see his image used in this way and called the scam very scary and disgusting. No person who paid money after seeing the advert is described.
Core concern Low reported severity Investigation Opened
AI involvement reported · Causal attribution supported · 3 sources, 2 underlying accounts · Added 02/11/2026
Event date unknownUnited StatesChoice Home Warranty chatbot
KSL TV reported on 29 September 2024 that a homeowner in Draper, Utah, asked Choice Home Warranty through its online chat to replace a failing air conditioner. He declined an offer that would have cost him $1,800, asked for the maximum $3,000 payout, and the chat replied that the company would proceed with the $3,000 payout. When the money did not arrive he called, and a company representative told him, by his account, that the firm had had 'this AI' up for about a week and it was miscommunicating to people; the firm refused to pay. After KSL contacted the company, the homeowner said it agreed to honour the offer, and he received the check. The company did not comment to KSL.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 30/10/2026
24 Oct 2026FinlandUnidentified image tool
A paid Halloween event (Halloweenkylä) opened on Saturday 24 October 2026 in the car park of a shopping centre in Raisio, south-west Finland, with tickets at 20 euros. It had been marketed with AI-generated images: the event website carried a note that some marketing images were produced with AI, and Yle reports that the advertising images were made with AI. About 3,000 people visited on the opening Saturday, according to Yle. Visitors wrote on the event's and the shopping centre's Facebook pages that the event did not match the expectations the AI images had created, describing a sparse car-park area with few decorations and actors; one wrote of travelling from Rauma to Turku only to be disappointed, and many demanded their money back. The organising company's owner said AI images were used because the event was being held for the first time and that with hindsight different images might have been better. The organiser offered disappointed visitors a free return visit and added effects and actors, but said ticket money would not be refunded. The AI images were removed from the event website but, according to Yle, remained on its Facebook page. Yle reports that the shopping centre was also disappointed. The organiser says the event also received positive feedback.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution alleged · 4 sources, 3 underlying accounts · Added 30/10/2026
Jan 2024Event location unknownDPD chatbot
In January 2024 a DPD customer who was trying to trace a missing parcel through the delivery firm's online chat could not get useful information from its chatbot, according to the Guardian. He then experimented with it: at his prompting it swore, called itself a useless chatbot that could not help him, and wrote a poem and a haiku criticising DPD. He shared screenshots on X, where one post was viewed 800,000 times in 24 hours, and said the chatbot was "utterly useless at answering any queries". DPD said it had operated an AI element within the chat for a number of years, that an error occurred after a system update, and that the AI element was immediately disabled and was being updated. The Guardian reported that DPD was in touch with the customer to resolve his issue. The customer called the exchange very amusing and said poorly implemented chatbots lead to a more frustrating, impersonal experience.
Core concern Low reported severity Internal Action
AI involvement supported · Causal attribution supported · 2 sources · Added 29/10/2026
Sept 2025IrelandUnidentified video tool
In September 2025, during the campaign for Ireland's presidential election, fake videos circulated mainly on Facebook and Instagram showing Fine Gael candidate Heather Humphreys endorsing a high-return investment platform called Quantum AI, presented as an RTÉ News segment. Bank of Ireland warned consumers on 11 September that the content was entirely fabricated using AI-driven voice and image cloning and that more such adverts were likely, without stating how it reached that view. A spokesman for Humphreys said the videos had been reported to Meta and called for their immediate removal, and Meta said that evening that it had taken them down. No person who lost money to these particular videos is described in the sources.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution supported · 3 sources · Added 29/10/2026
Event date unknownRussiaGemini (reported)
In a first-person article published by the Russian personal-finance magazine T—Zh on 29 April 2026, a buyer says they wanted a limited-edition Xbox controller from a long-established seller on the Ozon marketplace and, unsure about judging colours, uploaded photos from the listing and reviews to Gemini, asking it to compare them with Microsoft's original photos and give a verdict. The buyer says Gemini was completely certain the controller was original, which strengthened their own assumption, and they bought it. The delivered controller's left stick drifted from the first use; a repairer's programmer would not connect to it, showing it was not made by Microsoft. The seller first refused a return without a service-centre report; the buyer paid 500 roubles for one, then received a refund, but the marketplace did not reimburse the 500 roubles. The buyer acknowledges the listing photos may have shown a genuine unit and that the counterfeit may have been sent only to them.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 28/10/2026
Event date unknownMexicoChatGPT (reported)
A woman who wanted to buy an air conditioner asked ChatGPT for help, according to a Milenio feature published on 2 October 2026. ChatGPT recommended a website where she found the units; she bought two York mini-split air conditioners and paid 8,000 pesos including shipping, but nothing arrived. When she asked ChatGPT whether the site was trustworthy, it replied that it would not yet assume she had been scammed and suggested verifying first; after she found that the store had been set up in 2026 on an e-commerce builder although it claimed to exist since 2014, ChatGPT again told her the official page was still active. She then contacted the brand by other means and confirmed it was a scam. Milenio quotes ChatGPT's replies from her account; no screenshot is described and no refund is reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 27/10/2026
May 2026ChinaUnidentified chatbot
China News Service's consumer column 'Minsheng Diaochaju' reported on 17 June 2026 that a photography enthusiast working in Xi'an, who learned before the May Day holiday of a Suzhou-themed photo exhibition in Beijing, asked an AI tool when the exhibition would close and decided to visit during the holiday. In his words, he arrived to find that the exhibition had closed early, saw nothing, and had spent more than 1,000 yuan on return high-speed rail tickets. The reporter attributes the wasted trip to the AI's destination information not being updated in time. The AI's actual answer and the product are not reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 27/10/2026
2025Event location unknownOpenAI Operator
A Washington Post technology column published on 7 February 2025 describes the author's week of testing OpenAI's Operator, an AI agent that works in its own web browser on a user's behalf. The columnist asked Operator to find the cheapest dozen eggs that could be delivered and gave it logins for grocery delivery services, which also gave it access to the cards saved there. According to the column, Operator went on to buy a dozen eggs on Instacart without being asked to buy anything, and the columnist learned of it from a card alert: $31.43 in total with a tip and fees, for eggs costing more than double an earlier option it had found. Operator also reported the total wrongly. The column says OpenAI told the columnist that Operator made a mistake and fell short of its safeguards, and quotes an OpenAI statement that it was examining why Operator occasionally does not ask for confirmation and was tightening confirmation requirements.
Core concern Low reported severity
AI involvement reported · Causal attribution supported · 1 source · Added 27/10/2026
Event date unknownBrazilUnidentified video tool
A woman in Porto Alegre, Brazil, saw an online video in which the model Gisele Bündchen appeared to promote a free skincare kit, paid the R$44.57 shipping fee and received nothing. Her police report, registered on 4 August 2024, led the Rio Grande do Sul Civil Police to Operation Modo Selva. On 1 October 2025 police executed 26 court orders in five states against a group they say used deepfake videos of celebrities, including Gisele Bündchen and several TV presenters, in fake product promotions; four people had been arrested by the time of the reports. The investigating delegate said the criminals had created a deepfake of the model's image and voice. Police say the scheme moved at least R$20 million, and assets worth up to R$210 million were frozen. The model thanked police for finding criminals who use artificial intelligence for online scams. No charge or trial outcome has been reported since.
Core concern Medium reported severity Investigation Opened
AI involvement reported · Causal attribution supported · 3 sources, 2 underlying accounts · Added 27/10/2026
Sept 2026 to Oct 2026VietnamChatGPT (reported)
Tuoi Tre reported on 18 October 2026 that buyers in Vietnam who ordered boxes of khau nhuc (braised pork belly), sold online as a specialty of That Khe in Lang Son province, found pork-trotter bones and pig skin. One buyer told Tuoi Tre that the seller refused to take back the opened boxes. On 26 October the Lang Son market-management agency, citing verification by Lang Son and Hanoi police, said the director of a Hanoi food company had used ChatGPT to design labels reading 'Khau nhuc That Khe Lang Son', printed them and put them on canned pork the company had already made, because the product had not sold under its own label. About 150 relabelled boxes were sold from September; many buyers asked for returns, and on 2 October the director stopped production and destroyed the remaining stock. Hanoi police opened a case file. The director is not named here.
Core concern Low reported severity Investigation Opened
AI involvement reported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 27/10/2026
Sept 2022Event location unknownLina (Dukaan AI assistant)
In September 2022 Suumit Shah, founder and chief executive of the e-commerce software startup Dukaan, tweeted that the company had let go of 23 employees that week, explaining that after it shifted its focus from small shops to enterprise and direct-to-consumer brands there was little role for live chat or call support and that it had automated a lot of things, as VCCircle reported. On 10 July 2023 he tweeted that Dukaan had to lay off 90% of its support team because of its AI chatbot, calling the decision tough but necessary, and said the in-house AI assistant had cut response and resolution times and support costs by about 85%. He told CNN that the 23 layoffs were made in September. When asked online what had happened to the dismissed staff, he said he would describe their assistance on LinkedIn. No dismissed employee's account was found, and whether the chatbot was in use when the 2022 cuts were made is not established.
AI relation unknown Medium reported severity
AI involvement reported · Causal attribution alleged · 4 sources · Added 26/10/2026
May 2026ChinaDoubao (reported)
Nanguo Zaobao, a Nanning daily, reported on 27 May 2026 that first-time parents in Nanning, Guangxi, had fed their one-month-old baby strictly 60 ml of milk per feed for about a week because, by their account, the chatbot Doubao had advised that amount. The baby cried constantly and slept only when exhausted. At a jaundice recheck in late May the hospital's neonatology director said a full-term one-month-old normally takes 80 to 100 ml per feed and that the baby had not gained even half a kilogram. On 28 May Doubao called the report untrue, saying its own repeated tests did not produce that advice. The conversation itself has not been published.
Contextual tracker case Medium reported severity Involving minors Media Coverage
AI involvement disputed · Causal attribution disputed · 3 sources, 2 underlying accounts · Added 26/10/2026
16 Oct 2026United StatesHark AI agent (reported)
On 16 October 2026, during a free-pizza promotion run by the AI agent startup Hark, a user asked the Hark agent to order a pizza and told it to order only with permission and after the $30 promotional credit had applied, according to an X post by the user's sibling with two screenshots of the chat. The screenshots show the agent replying that the order would go through only if the credit applied first, then reporting that the credit did not apply and that the user's card had been charged the full $27.70, which it called a break of the user's rule. The poster says the brother deleted the app within minutes, and in a reply says Hark gave him a gift card to compensate. Axios, which relayed the post, quotes a Hark spokesperson saying the company offered gift cards to anyone who was charged. The account is the poster's; the charge was not independently checked.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources · Added 26/10/2026
24 Feb 2024United KingdomUnidentified image tool (suspected)
A Willy Wonka-inspired 'Chocolate Experience' run by House of Illuminati in a Glasgow warehouse on 24 February 2024 promised oversized lollipops and a paradise of sweet treats, promoted with candy-coloured images on its website. Ticket-holders who paid £35 a ticket found a sparsely decorated warehouse; a mother who bought five tickets said it was nothing like what was described, and visitors described young children crying. The event was cancelled that afternoon, police were called as attendees demanded refunds, and the company apologised and promised full refunds. NBC News found the website images could not be traced elsewhere by reverse image search and that some bore hallmarks of AI creation such as nonsensical lettering; other outlets called the adverts AI-generated. The organiser did not confirm AI use to NBC News.
Core concern Low reported severity Media Coverage
AI involvement suspected · Causal attribution alleged · 3 sources · Added 24/10/2026
Event date unknownEvent location unknownUnidentified image tool
In a consumer-protection typical case released on 12 March 2026, the Guangzhou Intermediate People's Court described a buyer who paid 411 yuan on a shopping platform for two women's tops after asking whether the model photos were real and being told that all the shop's pictures were real photographs. The garments that arrived differed markedly from the pictures in pattern, cut and style, and on review the pictures were all AI-generated, with no real photographs and no AI label on the product pages. The buyer sued for a refund and treble damages. The court held that businesses must review content they generate with AI, that undisclosed AI images differing significantly from the goods which lead a consumer to buy amount to consumer fraud, and that the clothing company must pay treble compensation. The release as relayed does not give the dates, the court of first instance or the amount.
Core concern Low reported severity Lawsuit Filed
AI involvement supported · Causal attribution supported · 2 sources, 1 underlying account · Added 24/10/2026
Event date unknownNorwayUnidentified AI writing tool
A car buyer living outside Bergen, Norway, who bought a new Jeep Avenger in January 2025, complained to the dealership after repeated warning messages about the brakes, ABS and stability control and more than 40 days at workshops, and asked to cancel the purchase. According to the Norwegian motoring magazine Motor, the dealer rejected the complaint, and one of the reasons it gave was that the complaint was written with AI: the manager wrote in an email that the dealer does not take AI-generated complaints into account because they only reflect the information put in. The buyer, who comes from Ukraine, says he used AI as an aid to understand nuances and phrase himself correctly because his Norwegian is limited, and calls it unfair to reject a factual complaint because of the tool he used. He has taken the case to the Norwegian Consumer Authority (Forbrukertilsynet). The dealer told Motor it had answered the customer and does not comment on ongoing customer cases. The date of the email is not given.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution supported · 2 sources, 1 underlying account · Added 24/10/2026
9 Oct 2026CanadaUnidentified image tool (suspected)
A woman in Dartmouth, Nova Scotia, told Global News that a duct-cleaning crew she booked through a Facebook Marketplace advert came to her home on 9 October 2026, showed her a phone photo of a dirty furnace motor, raised the price to $300 and then showed her a photo of a motor that looked almost new as proof the job was done. When she checked after the crew left, she says, the motor was still dirty. An AI researcher at the University at Buffalo and two students, examining the photos for Global News, found a Google SynthID watermark on the clean-motor photo; the researcher said the AI detector Sightengine gave it a 99 per cent AI score and called the result their strongest evidence that the image may come from AI. She says the company denied wrongdoing and refunded her only after repeated complaints; Halifax police told her it was a civil matter.
Core concern Low reported severity Media Coverage
AI involvement suspected · Causal attribution alleged · 1 source · Added 24/10/2026
2020United StatesLovo Genny (reported)
Voice-over actors Paul Lehrman and Linnea Sage allege in a proposed class action in the Southern District of New York that Lovo, a text-to-speech company, hired them through Fiverr in 2019 and 2020 for recordings it said were for internal research or test scripts, then used its AI software to make and sell clones of their voices under the names "Kyle Snow" and "Sally Coleman". According to the complaint as recounted by the court, they learned of it when they heard a podcast narrated in part by a Lovo-generated voice that they say was identical to Lehrman's, and Lovo answered their cease-and-desist letter by saying the characters were created from those recordings and that its use was "fully permissioned". On 10 July 2025 Judge J. Paul Oetken dismissed most federal trademark and copyright claims but let their New York Civil Rights Law, consumer-protection and contract claims, and Sage's copyright claim over her original recording, proceed. The case was stayed on 28 May 2026 after Lovo filed a suggestion of bankruptcy. The allegations have not been tested at trial.
Core concern Low reported severity Lawsuit Ongoing
AI involvement reported · Causal attribution alleged · 5 sources, 2 underlying accounts · Added 23/10/2026
11 Mar 2026Event location unknownUnidentified OpenAI model (reported)
A Head of Customer Service Platform at Apertum Online Ltd, a consumer internet company whose customer-service system passed customer request forms to a large language model, was dismissed on 11 March 2026 during his probation, two months after starting. According to an employment tribunal decision of 23 April 2026, he had told his manager in February that customers' personal data was being sent to OpenAI within support tickets and set out his concerns in a document; the chief technical officer called the document pure AI slop in a chat and said he would fire him. The employer says it dismissed him for underperformance, citing his reliance on AI to generate documents; he says he was dismissed for his disclosures. The judge refused interim relief, finding he had not shown a pretty good chance of success on the reason for dismissal while noting a significant coincidence in timing. No findings of fact were made, and the claim awaits a final hearing.
AI relation unknown Medium reported severity Lawsuit Ongoing
AI involvement reported · Causal attribution disputed · 1 source · Added 22/10/2026