Toronto: a woman says Meta permanently disabled her Facebook and Instagram accounts on 24 September 2026 without giving a reason and that its AI support chatbots, one of which told her a review had failed, were the only contact she could reach
A Toronto woman told The Canadian Press (29 September 2026) that Meta permanently shut down her 20-year-old Facebook account and two Instagram accounts on 24 September without warning, saying only that her Facebook account did not follow its rules. She says she could reach only Meta's AI chatbots, which did not resolve the issue; after she requested a review, the chatbot told her it was unsuccessful and the account was permanently disabled. She had paid for a verified account that Meta says includes help from human agents but could not reach a person. She describes losing her memories and contacts as isolating and says she can no longer use the accounts to find clients for her consulting work. She suspects an attempted hack. Meta's spokesperson pointed to a blog post on how to access account support, which includes a March update saying Meta was rolling out an AI support assistant, and did not comment on her case.
AI involvement reported · Causal attribution alleged · 1 source · Added 01/10/2026