Google's AI flagged two fathers' medical photos of their toddlers as child abuse; accounts disabled, police investigated then cleared them, NYT reports
In February 2021 a San Francisco father took photos of his toddler son's medical condition after a nurse asked for photos before a video consultation; the doctor used them to diagnose the problem and prescribe antibiotics. The New York Times reported in August 2022 that when the photos were backed up from his Android phone to Google's servers, Google's artificial-intelligence tool for recognising never-before-seen child abuse images flagged them. Two days after the photos were taken his Google account was disabled for 'harmful content', which cost him more than a decade of email, contacts and photos and, through Google Fi, his phone number. Google reported him to the National Center for Missing and Exploited Children, and the San Francisco police obtained search warrants for his account; the investigator concluded that no crime had occurred. Google refused to reinstate the account after two appeals, the second with the police report, and later notified him that it was being permanently deleted. The Times reported a second father in Houston whose photos of his toddler, taken at a paediatrician's request, were also flagged; his Gmail account was disabled in the middle of buying a house, Houston police questioned and cleared him, and he did not get the account back. Google said it stood by its decisions and that its reviewers had found a further video in the San Francisco father's account that it considered problematic.
AI involvement reported · Causal attribution supported · 3 sources, 1 underlying account · Added 02/11/2026