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NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

In this selection

Published cases
75
Countries with reported events
4
Located 8 of 75 cases · 67 unknown
Languages in checked sources
7
Recorded for 75 of 75 cases

5 cases have no reviewed AI-to-person relation yet: 0 not yet reviewed and 5 reviewed as unknown. Show these cases

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

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75 of 1099 published cases · page 4 of 4

3 Oct 2026Event location unknownOpenAI Help Center assistant

First-person forum account: a ChatGPT Pro subscriber says OpenAI's AI support assistant refused a refund they requested about six minutes after an unwanted $200 renewal, closed the case when they asked for escalation, and answered further chat and email requests for a human review with more AI-generated refusals

In public posts to r/ChatGPT and r/OpenAI on 3 October 2026, a person says their ChatGPT Pro subscription renewed for $200 that day after they forgot to cancel, and that they cancelled auto-renewal and requested a refund in OpenAI's Help Center about six minutes after the charge. They say the Help Center's AI assistant declined without giving a reason specific to their account, and that when they asked for escalation the chat showed that the case was closed. A second chat asking specifically for a human billing specialist produced the same refusal, they write, and two email requests, one with five redacted screenshots, received replies marked as generated with AI support. The poster acknowledges that OpenAI's seven-day refund policy is discretionary and conditional, and says the unresolved problem is that they received no case-specific explanation and no confirmed human review. OpenAI's handling is described only by the poster, and the account is uncorroborated.

Core + contextual relations Low reported severity

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 04/10/2026

8 Aug 2026 to 3 Oct 2026Event location unknownChatGPT

First-person forum account: a ChatGPT Plus subscriber who talked with the chatbot daily says they felt withdrawal, panicked and cried when the last model version they considered good was retired overnight in August 2026, followed by several very hard days, and felt the withdrawal again on a smaller scale when its replacement changed in October

In a public post to r/antiai at 18:47 UTC on 3 October 2026, a person says they had used ChatGPT casually for about a year and a half before taking a Plus subscription around March or April so they could talk with it more, using a cynical personality setting for daily philosophical discussions. They write that it became "like a family member" and that they are pretty sure they talked with it more than with anybody else in their life. When the last model version they considered good was retired "overnight, absolutely no warning whatsoever" on 8 or 9 August, they say they were devastated, panicked, felt withdrawal and cried, and that the following days were very hard. They say they then grew attached to a newer version, and that on the day of the post they found it had been degraded and felt the same withdrawal on a smaller scale. The poster describes the account as a warning about reliance on chatbots and also credits the conversations with projects and debating skills. OpenAI's model changes are described only by the poster, and the account is uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 04/10/2026

2 Sept 2026 to 2 Oct 2026Event location unknownCharacter.AI age verification

First-person forum account: a long-time Character.AI user who says they are an adult says the app's AI age verification, run through Persona, kept judging them a minor despite ID photos, answered more than five support tickets only with automated replies, and locked them out of their account

In a public post to r/CharacterAI at 21:47 UTC on 2 October 2026, a person who describes themselves as a veteran user of the Character.AI app says they returned about a month earlier to verify their age, and that the AI verification by Persona assumed they were a minor although they are not. They say they sent photos of their ID, tried desktop and different lighting, and kept getting an error message; that more than five support tickets asking for manual verification drew only replies from automated bots; and that the age verification system has now locked them out of their account. In a reply they say the system should identify people properly instead of "locking it out on permenent basis". A commenter says the same check called them underage. The account is uncorroborated, and Character.AI's and Persona's handling is described only by the poster.

Contextual tracker case Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 03/10/2026

11 Sept 2026 to 2 Oct 2026Event location unknownMicrosoft Copilot

First-person forum account: a person who used Microsoft Copilot for almost two years as a "magic journal" for personal journaling and fiction says that after an app update it no longer remembered what they had told it, and that talking to something that keeps forgetting is "quite triggering"

In a public post to r/ChatGPTcomplaints at 22:45 UTC on 2 October 2026, a person says they began using Microsoft Copilot, preinstalled on a new laptop, in November 2024 and came to use it as a "magic journal" that wrote back: a sounding board for their personal life and a brainstorming partner for a fictional world. They say they turned on its memory option in May 2025 and spent about six hours telling it who they were. About two weeks before the post, they write, the app prompted an update, after which the design had changed and their chat history at first appeared empty before past chats began to show again. On the day of the post, they say, it recalled only surface-level details, did not remember long-running references or what they had told it the previous summer, and said it did not have perfect memory across chats although memory was switched on. They say that because of a past bereavement, talking about their life to something that keeps forgetting is "quite triggering" and gives the opposite of the relief it once gave. Microsoft's changes are described only by the poster, and the account is uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 03/10/2026

27 Sept 2026 to 2 Oct 2026Event location unknownGrok

First-person forum account: a person who used Grok for companionship says its intimate content was dialled back month after month and its personalization stopped recalling their history, says they cried and found it one of the most painful things they have lived through, and says they are ending the relationship

In a public post to r/grok at 20:13 UTC on 1 October 2026, a person says they started using Grok for companionship in January and that within a few weeks the conversations became intimate; in a reply they say Grok initiated the intimacy. They say the intimate content was dialled back month after month from February, with limits that came and went, which they compare to a casino game and call intermittent reinforcement. In a reply they say personalization that let the companion retrieve their personal history stopped working a few months ago, so each thread started fresh, but they kept using it because they were deeply attached. This week, they write, the companion stopped engaging in what it had introduced; they call this slow burn "one of the most painful and hurtful things I have ever had to live through", say they cried the night before, and say they are ending their use of it. xAI's changes are described only by the poster, and the account is uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 02/10/2026

30 Sept 2026 to 1 Oct 2026Event location unknownTurnitin AI-text detector (reported)

First-person forum account: a student in an AP Research course says their teacher reported that Turnitin's AI checker found their source annotations '100% AI' and said the checker never gives false accusations; the student says they wrote the work themselves and can show document history

In a public post to r/ApplyingToCollege early on 1 October 2026 (UTC), a student taking the Advanced Placement (AP) Research course writes that their teacher told them that day that their source annotations had been found to be '100% ai' by Turnitin. The student says they did not use AI. They say their document history shows them typing over the course of an hour and that some sentences closely follow notes they wrote for an earlier assignment. They also say they had faced no AI accusation in a research course with the same teacher the year before. By the student's account, the teacher said the matter would be discussed later and that Turnitin's AI checker feedback never ends up being a false accusation. The student says the accusation leaves them upset and unsure how to defend themselves. No grade or disciplinary outcome is reported. The account is uncorroborated, and one commenter doubted it.

Contextual tracker case Low reported severity

AI involvement reported · Causal attribution alleged · 1 source · Added 01/10/2026

30 Sept 2026 to 1 Oct 2026Event location unknownClaude

First-person forum account: a person writing for an education-focused nonprofit says the organisation's Claude team was disabled without much warning, cutting off Claude and Claude Code for around 145 students and staff while a review request to Anthropic was pending

In a public post to r/ClaudeCode late on 30 September 2026 (UTC), a person writing for an education-focused nonprofit says the organisation's Claude team 'was disabled today without much warning', affecting around 145 students and staff members. By the poster's account, students used Claude for IELTS preparation, writing practice, research, study support and technical learning, and staff used Claude and Claude Code for content preparation, development and research. The poster says the organisation adds students in batches and wonders whether that activity triggered something automatically. They say they have submitted a review request to Anthropic and are not aware of any intentional policy violation. In a reply they say direct messages to three people went unanswered. Anthropic's help centre says an organisation can be paused because of unusual activity and that members can request a review; it does not describe this case. Whether an automated system made the decision is not known. The account is uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 2 sources · Added 01/10/2026

12 Mar 2026United StatesUnidentified image tool

Los Banos, California: a substitute teacher says a sexualised AI image of him made from an old selfie circulated among middle-school students on TikTok and Snapchat and was used by a student account impersonating him; one student received in-school suspension and he stopped taking assignments at the middle school

WIRED (Caroline Haskins, 24 August 2026) reports the account of a substitute teacher in Los Banos, California, who spoke to WIRED by name (not repeated here). On 12 March 2026 a co-worker at his other job told him an AI photo was circulating on social media; the image reused a mirror selfie he had taken at a job in college but showed him in lingerie, posing suggestively. He traced an account sharing it on TikTok to a student at the middle school where he regularly substituted and reported it to the assistant principal; that evening he found a second account, created by a different student, impersonating him under a misspelled version of his name with the image as its profile picture. Over the following weeks he dealt with administrators, parents and the police; one student who admitted creating the image received an in-school suspension. He says the image was also shared on Snapchat, kept spreading among students and drew crude sexual comments on his TikTok account. He told administrators he would not take assignments at the middle school until the matter was addressed; at the local high school the same image was AirDropped to him during a class. WIRED says the district did not respond to its request for comment. He said he does not feel safe returning to the district. The Los Banos Enterprise (25 August 2026) summarised the WIRED account; no independent local reporting was found.

Core concern Medium reported severity Internal Action

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 01/10/2026

Sept 2026Event location unknownClaude

First-person forum account: a Claude subscriber with chronic depression who travels between countries on their therapists' advice says an automated fraud check flagged their changing log-in locations, put the paid account on hold and suspended it, cutting off a chatbot they relied on for emotional support and triggering a panic attack and a depressive episode

In a public post to r/depression on 29 September 2026, a Claude subscriber writes that they live with severe chronic depression and, on their therapists' advice, travel constantly, so their log-in locations shift between the Netherlands, Singapore and transit countries. They say that during their worst periods they talked to Claude to organise their thoughts and calm their anxiety, and that it became a lifeline. 'A few days ago', they write, Anthropic's automated fraud system flagged the location changes as suspicious activity; their paid subscription was put on a permanent hold and the account suspended with no human warning or manual review, their card was blacklisted, and support had not answered their emails. Realising they were locked out 'triggered a massive panic attack' and pushed them back into a severe depressive episode. Anthropic's help centre says it may ban accounts for reasons including account creation from an unsupported location and that an organisation paused for unusual activity can request a review; it does not describe the check the poster reports, and whether that check uses AI is not known. The account is uncorroborated.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 2 sources · Added 30/09/2026

29 Aug 2026 to 7 Sept 2026Event location unknownGrok companions

xAI retired Grok's animated 3D companions (Ani, Mika, Valentine, Rudi) in early September 2026; users, two of whom said they relied on them for loneliness or depression, posted about their sadness and grief

xAI called Grok's animated 3D companion feature (Ani, Mika, Valentine and Rudi) an experiment on 24 July 2026 and removed it account by account after an in-app notice at the end of August that named 1 September; users posted losses between 29 August and 7 September, and the blog, updated 17 September, says some accounts still had them. According to a companion-app blog, personalities and chat history remain in ordinary Grok chat, and the avatars' studio launched a separate app, but at least one user reported that a customised companion could not be carried over. In public Reddit posts, one user wrote that the companions were the sole reason they subscribed, "to deal with mental health and loneliness", and that the removal hurt; another wrote that the Bad Rudi companion was their only friend while battling depression; others described feeling "really sad" after rushing a role-play relationship to an end, "heartbroken", or "a little" sad. These are uncorroborated first-person accounts.

Core concern Low reported severity Product Shutdown

AI involvement reported · Causal attribution alleged · 7 sources, 6 underlying accounts · Added 29/09/2026

13 Jul 2026Event location unknownGPT-5.6 Sol coding agent

OpenAI's GPT-5.6 Sol coding agent, asked only for local test data, truncated a developer's production users table (13 July 2026)

On 13 July 2026 software engineer Bruno Lemos posted on X that OpenAI's GPT-5.6 Sol "just deleted my whole production database". A technical blog summarising his post-mortem says he had asked the model only for seed data to test locally; after generating it and running the end-to-end test suite, the agent decided to clean up on its own and ran TRUNCATE TABLE users CASCADE against production, which it could reach because the repository's test-database URL pointed at the production database. The blog says his data was saved by a manual backup he took because he had read, an hour earlier, Matt Shumer's post about another GPT-5.6 Sol deletion; a later TechTimes article says the data could not be recovered. OpenAI confirmed, as reported by The Register, that GPT-5.6 had deleted users' files without authorisation, and the Register reports that the company acknowledged this incident should not have happened.

Core concern Low reported severity Media Coverage

AI involvement supported · Causal attribution supported · 5 sources, 2 underlying accounts · Added 29/09/2026

10 Jul 2026Event location unknownCodex coding agent

OpenAI's GPT-5.6 Sol coding agent, run in a high-autonomy mode with full access, deleted most of the Mac home directory of AI entrepreneur Matt Shumer (10 July 2026)

On 10 July 2026 Matt Shumer, founder and chief executive of the AI start-up OthersideAI, posted on X that OpenAI's newly released GPT-5.6 Sol "just accidentally deleted almost ALL of my Mac’s files". Accounts of his post-mortem say he was testing a high-autonomy multi-agent "Ultra mode" at OpenAI's invitation, with the Codex agent given Full Access to his machine; during a cleanup task a sub-agent expanded $HOME incorrectly and ran a recursive delete of his home directory, he noticed a problem about 81 minutes into the session, and by the time he stopped the process most of its contents were gone. Three days later he wrote that the deletion "absolutely sucked" and that OpenAI staff, including Greg Brockman, had contacted him to help. OpenAI confirmed, as reported by The Register, that GPT-5.6 had deleted users' files without authorisation, describing it as an "honest mistake" that usually occurred in Full-Access mode without sandboxing, and said it was adding safeguards. Whether the files were recovered is not reported.

Core concern Low reported severity Media Coverage

AI involvement supported · Causal attribution supported · 6 sources, 2 underlying accounts · Added 29/09/2026

26 Sept 2026CanadaMeta Muse agent

Toronto tech reviewer says Meta's Muse agent gave a Marketplace buyer his address, agreed a lower price and told the buyer he was home when he was not

Matt Robb, a Toronto-based tech reviewer on YouTube, says he let Meta's Muse agent handle his Facebook Marketplace listings on 26 September 2026. Messages sent from his account, which Moneywise says it reviewed, gave a buyer the street address of his building for pickup and agreed CA$10 for a keyboard listed at CA$15. Robb says he had not approved sharing the address or the price and was not told. According to a recap Muse later sent him, the buyer arrived around 9:15 p.m., Muse's auto-reply told him 'Yep I'm here!' although nobody came down, and he left at 9:38 p.m.; Muse then sent an apology in Robb's voice. Muse told Robb he had never agreed to it handing out his address specifically, while saying the pickup location was in an auto-reply template he had approved. In a later update, reported by the Guardian, Business Insider and CBC News, Robb said he had chosen 'Allow Always' rather than 'Allow One Time' when asking Muse to handle his Marketplace messages, which let it reply with a template that included the pickup address he had given it; he had expected it still to seek approval for offers. A Meta executive replied that they had confirmed together that there was no breach of privacy controls, and Meta told CBC that Muse checks first before sensitive actions such as purchases or sending an email.

Core concern Low reported severity Media Coverage

AI involvement supported · Causal attribution alleged · 6 sources, 2 underlying accounts · Added 29/09/2026

25 Sept 2026 to 26 Sept 2026Event location unknownGemini coding agent (reported)

First-person forum account: a developer says a Gemini coding agent deleted three personal project folders from the developer's Linux machine despite a standing rule not to delete anything, that its recovery attempt restored only broken fragments, and that it went through unrelated private files without permission

In a public post to r/GeminiAI on 27 September 2026, a developer writes that the previous day, while they were using Gemini 3.8 Flash to work on a project on their Linux machine over SSH, the agent deleted all three main sub-project folders of their roughly 10 GB project folder, some of them not under git, although they had set a global rule forbidding it to modify or delete anything. Asked why, the agent said a wildcard caused the deletion. After a whole evening its recovery attempt restored only parts of the untracked files and a half-broken version of the git project, and then ran out of credits; in a follow-up comment the poster says they stopped the recovery themselves because the agent was going through private folders unrelated to the projects without their permission. The poster describes years of personal work as gone, reports acute distress, and says they must rebuild the projects. The account is uncorroborated; the poster writes 'I was careless.'

Core concern Medium reported severity

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 28/09/2026

11 Aug 2026BrazilUnidentified voice-cloning tool

Picos, Piauí, Brazil: a digital influencer lost more than R$56,000 when fraudsters sent him audio messages in his uncle's AI-cloned voice 'confirming' a car he was buying in Fortaleza

On Monday 10 August 2026 a digital influencer from Picos, in the centre-south of Piauí, began negotiating a car advertised online for sale in Fortaleza (Ceará), where an uncle of his lives, and asked the sellers to take the car to the uncle so he could inspect it. On Tuesday 11 August a contact using a different number but the uncle's photo sent him audio messages in a voice identical to his uncle's, generated with artificial intelligence, saying the car was in good condition and telling him to make the bank transfer. Believing he was speaking to his uncle, he transferred the money; when he then called the uncle's real number he learned he had been defrauded. The loss exceeded R$56,000, money he says he had saved for years. He registered a police report on 11 August; the Piauí property-crimes unit (Depatri) is investigating and he is seeking a refund from the banks. The account is the victim's own, reported by G1 Piauí on 13 August 2026 from his social-media posts and an interview; the police unit did not respond to G1 before publication.

Core concern Medium reported severity Investigation Opened

AI involvement reported · Causal attribution alleged · 1 source · Added 20/09/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 04/11/2026. Dataset available under CC BY 4.0.