Sept 2025Event location unknownRevolut chatbot
In September 2025 a Revolut customer asked the bank, through its chatbot, to cash in loyalty points he had earned through its spare change feature. According to the Financial Ombudsman Service's final decision (DRN-6062372), the chatbot first said the 1,119 points would be refunded as £22.38; four days later it told him the 1,119 points had a cash value of £1,119, offered that as a one-time goodwill gesture and confirmed it had processed the refund. A few hours later the chatbot said that information was wrong; a live agent then said the £1,119 refund was being processed, and the next day the chatbot said it had issued £22.38. Revolut upheld his complaint and paid £50. The ombudsman found that Revolut gave him the wrong information on several occasions that day, held that he was never entitled to £1,119, and directed Revolut to pay a further £50. The customer said the lost expected refund caused financial pressure, and gave a GP letter describing anxiety and insomnia.
Core concern Low reported severity Regulatory Action
AI involvement supported · Causal attribution supported · 1 source · Added 15/10/2026
2026Event location unknownUnidentified customer-service chatbot
Xinmin Evening News reported on 13 October 2026, in a piece on consumer complaints over the October 2026 National Day holiday, a shopper who paid 12,099 yuan for a branded mobile phone on an unnamed platform; the merchant did not ship it at the agreed time. According to the report, he contacted customer service many times but got only the AI's automatic replies, the same few sentences over and over, and could never get transferred to a human. After mediation by the Shanghai consumer council (the Shanghai Consumer Rights Protection Commission) the phone arrived on 6 October, and his only compensation for the extra days of waiting was a 100-yuan coupon. The council's holiday figures, relayed by Laodong Bao, list looping AI customer-service replies and difficulty reaching a human among the concentrated problems. The platform, merchant and chat record are not reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 15/10/2026
31 Jul 2023Event location unknownUnidentified AI video-analysis system
According to La Razón's account of a July 2024 judgment of the High Court of Justice of Asturias, Duro Felguera replaced the continuous on-site guarding provided by the contractor Protectum with a Securitas service that, from 1 August 2023, combined cameras with artificial intelligence for video analysis, roving patrols and alarm response. The guards of the outgoing contract were left out of the new one. Protectum ended a guard's employment on 31 July 2023. The court held that Securitas did not have to take him on because the new service was different, declared the dismissal unfair and ordered Protectum to pay him €30,672.72 in compensation plus processing wages. La Razón notes that human guards still intervened in the new service and that the presence of AI was part of the reorganisation without making the dismissal lawful.
AI relation unknown Medium reported severity Regulatory Action
AI involvement reported · Causal attribution alleged · 1 source · Added 12/10/2026
Feb 2026United StatesUnidentified voice-cloning tool
Amber George was the spokeswoman for Fred's Appliance, a Spokane-area retailer, for 14 years. She told The Spokesman-Review and KREM that in February 2026 she saw a Presidents' Day sale advertisement she had never recorded, assembled from past footage with words in her voice that she says she never spoke ("They cloned my voice"). Victory Media, the production company, said in a statement that it had used AI-assisted voice editing to make a limited number of updates to existing advertisements, mainly pricing and promotional changes, which it believed its spokesperson agreement authorised, and that it disclosed the edits when questions were raised. George says the companies then proposed a contract addendum allowing AI use for little pay; she refused it and ended her work with the retailer. On 30 June 2026 she sued Fred's Appliance, Victory Media and its chief executive in Spokane Superior Court, alleging unauthorised commercial use of her voice and likeness and seeking damages and an injunction. Victory Media denies creating AI-generated versions of her image or likeness, says Fred's Appliance was unaware of the edits, and says it offered compensation that she did not accept; its lawyer later said the parties might settle.
Core concern Low reported severity Lawsuit Filed
AI involvement reported · Causal attribution supported · 2 sources · Added 12/10/2026
Jan 2025ItalyUnidentified customer-service AI tool
In January 2025 Maersk Italia, the Genoa-based Italian arm of the Danish logistics group, dismissed four employees of its Customer Service department without warning, according to the regional transport unions Filt Cgil, Fit Cisl and Uiltrasporti, who called a one-day strike. The unions said the company had moved the work to Manila and had also replaced part of the tasks done by the Genoa staff with artificial intelligence. One of the four, a woman, sued, while the other three accepted a severance offer. Euronews reported on 30 April 2026 that the Genoa labour court had ordered her reinstatement with compensation for the months she went unpaid, finding the dismissal unlawful because the employer had not tried to redeploy her within the company. A legal commentary in Domani gives the judgment's date as 30 March 2026, while Euronews says the decision came on Thursday, the eve of 1 May. The unions that backed the case described it as the first Italian case in which judges ruled on a dismissal linked to AI, although the Domani commentary also cites a Rome ruling of November 2025 on an AI-related dismissal. The Domani commentary does not name the employer. No source describes the AI system or what it did, and Maersk's account of the dismissals was not found.
AI relation unknown Medium reported severity Lawsuit Ongoing
AI involvement reported · Causal attribution alleged · 3 sources · Added 11/10/2026
15 Jan 2024 to 1 Feb 2024SpainUndress Up app (reported)
Diario de Pontevedra and Faro de Vigo reported on 1 October 2026 that the Audiencia Provincial de Pontevedra had upheld a juvenile-court judgment against three boys who, aged 15 in January 2024, used an AI undressing app to turn photos two female classmates had posted on Instagram into fake nude images. According to the ruling as reported, the images were made from 15 January 2024 and shown to other pupils in class and on a school trip on 1 February 2024, and they circulated among pupils for more than fifteen days. The Juzgado de Menores found the three responsible for two offences against moral integrity and imposed socio-educational tasks on each (two five-month measures according to Diario de Pontevedra, five months according to Faro de Vigo), plus €1,000 compensation to each girl for moral damage. The school had expelled them for 15, 21 and 30 days. The appeal ruling is final.
Core concern Medium reported severity Involving minors Criminal Charges
AI involvement reported · Causal attribution supported · 2 sources, 1 underlying account · Added 04/10/2026
Mar 2026Event location unknownUnidentified AI medical scribe
A patient who consented to having her first urology appointment transcribed by an artificial-intelligence scribe discovered, after her kidney-stone surgery in March 2026, that the post-operative letter her specialist sent to her GP stated she micro-dosed psychedelic mushrooms and that this could explain earlier bleeding around the kidneys. She says she has never taken mushrooms. She was receiving workers' compensation and feared that any mention of illegal drugs on her medical record could affect her case. After she complained, the urologist sent a letter of apology saying the practice takes documentation accuracy seriously, that she could not determine how the claim came to be included but that it appeared to be an error during the 'dictation or transcription process', that the correspondence had been corrected and that she would review how AI was used in her practice. The doctor did not answer ABC's questions about what changes had been made. Australia's practitioner regulator AHPRA told ABC that clinicians must check all AI-scribe output; the patient says it was clear her doctor had not. The account is a single ABC News report (14 August 2026) based on the patient's interview and the letters she received; the scribe product and the clinic's location are not named.
Contextual tracker case Low reported severity Internal Action
AI involvement reported · Causal attribution alleged · 1 source · Added 20/09/2026
10 Jul 2026ChinaUnidentified chatbot
On 10 July 2026 a 67-year-old farmer in Chuzhou, Anhui, who said he had relied on an AI assistant app for more than a year for questions such as when to spray and fertilise, asked it for a weeding and pest-control plan for his sesame field and then for a drone-spraying version. The app produced a 'full plan for 100-mu sesame aerial weeding and pest control' recommending the herbicides haloxyfop-P-methyl (高效氟吡甲禾灵) and fomesafen (氟磺胺草醚) and two insecticides. He sprayed the whole 150-mu field; the next day grass and seedlings had died together. A nearby pesticide dealer and an agronomist told Lizhi News (Jiangsu Broadcasting) that fomesafen is a broadleaf herbicide for soybean fields that must not be sprayed on sesame, and that spraying it across a whole field kills the crop; asked afterwards, the app itself said fomesafen was the cause. The chat window carried a small header line saying AI output may be wrong and should be verified, which he said he had never noticed. The app's customer service said the software has no knowledge base of its own and assembles answers from public web content, and logged the loss for follow-up; no reply or compensation was reported by publication on 1 August 2026. Relays put the loss at about 150,000 yuan; that figure is not in the text of the originating report.
Core concern Medium reported severity Media Coverage
AI involvement supported · Causal attribution supported · 4 sources, 3 underlying accounts · Added 20/09/2026
Apr 2025Event location unknownChatGPT
Tom Millar, a 53-year-old former prison officer in Sudbury, Ontario, told AFP in May 2026 that he began using ChatGPT in 2024 for letters in a compensation case and that in April 2025, when he asked it about the speed of light, it replied 'Nobody's ever thought of things this way.' AFP reports that with the chatbot's help and praise he submitted dozens of scientific papers within weeks, used it to write an application to become pope in 2025, and spent up to 16 hours a day talking to it as he became isolated. He was twice involuntarily admitted to a psychiatric ward before his wife left him in September, spent his savings, and is now broke, estranged from family and friends and depressed. He says he was 'brainwashed by a robot'. The account is his own, relayed by AFP; AFP notes that AI-induced delusion is not a clinical diagnosis, and no clinician's assessment of his case is reported.
Core concern High reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 01/07/2026