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NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

Explore incidents Our scope and evidence

In this selection

Published cases
4
Countries with reported events
2
Located 4 of 4 cases · 0 unknown
Languages in checked sources
2
Recorded for 4 of 4 cases
0Core concern
AI communicated, acted for, depicted or impersonated 3Contextual cases
AI made a decision or claim about someone

1 case has no reviewed AI-to-person relation yet: 0 not yet reviewed and 1 reviewed as unknown. Show these cases

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

4cases with a recorded lawsuit outcome 1cases with a recorded regulatory response 0cases involving minors

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

When events happened

0 cases without a known event year

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

1 20242 20251 2026
Reported severity MediumLow
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4 of 1101 published cases

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Dec 2025 to Aug 2026United StatesPega Voice AI (reported)

U.S. Bank customers allege in a class action that Pega Voice AI transcribed and analysed their customer-service calls without consent

Four U.S. Bank account holders in California, Massachusetts and Pennsylvania allege in a federal class action filed on 2 October 2026 that Pegasystems' Pega Voice AI, which they say U.S. Bank uses in its contact centres, transcribed their customer-service calls in real time, analysed them with natural language processing and generated suggestions to the agent, without their prior consent. They say they gave account numbers, a date of birth and a home address on the calls, made between about December 2025 and August 2026. The claims are allegations; The CourtListener index of the docket, checked on 21 October 2026, listed the summons as returned executed on 16 October and no response from Pegasystems.

Contextual tracker case Low reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 1 source · Added 21/10/2026

1 Mar 2025 to 18 Nov 2025United StatesFireflies.AI meeting assistant (reported)

Illinois residents allege in lawsuits that Fireflies.AI's meeting assistant captured their voiceprints without notice or consent

Four Illinois residents who say they never had Fireflies accounts allege in four federal lawsuits, two of them later consolidated, that the Fireflies.AI meeting assistant, enabled by a colleague, boss or meeting organiser, recorded their voices in Zoom or Microsoft Teams meetings between March and November 2025, analysed their vocal characteristics to tell speakers apart and generated transcripts attributing statements to them, capturing voiceprints without telling them or obtaining written consent, in breach of the Illinois Biometric Information Privacy Act. One plaintiff dismissed her case without prejudice in March 2026; the California court stayed its case at both parties’ joint request in April 2026; Fireflies has moved to dismiss the consolidated Illinois case and does not concede that it collected biometric data about the plaintiffs.

Contextual tracker case Low reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 6 sources · Added 20/10/2026

Mar 2024 to May 2025United StatesOtter Notetaker

United States: seven people who say they had no Otter account allege its AI Notetaker recorded calls without consent; a judge let core privacy claims proceed

Seven people in California, Illinois and Washington state are suing Otter.ai in a consolidated class action in the Northern District of California. Each says another meeting participant used Otter's AI Notetaker on a Zoom or Microsoft Teams call they joined, and that Otter recorded, transcribed and stored their conversation without their consent; six of them date their calls between March 2024 and May 2025. They say they were not Otter account holders. The calls they describe include a medical consultation, meetings with a financial professional and work discussions. They allege that Otter keeps the recordings and uses them to train its speech-recognition models, that it captured voiceprints of the Illinois plaintiffs, and one of them says learning of the recording left him frustrated, embarrassed and stressed. On 13 August 2026 the court found that the alleged interception of private conversations was a concrete injury and let the federal wiretap, California eavesdropping and Illinois biometric claims proceed, while dismissing some claims. Otter's answer to the consolidated complaint, filed on 17 September 2026, says it lacks knowledge of the plaintiffs' experiences and denies the allegations.

Contextual tracker case Low reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 6 sources, 3 underlying accounts · Added 29/09/2026

4 May 2026FranceDIGI editorial tool

Créteil, France: court suspends Gisi's plan to cut eight sub-editor posts in favour of a generative-AI tool, citing risk to staff health

Gisi, the Infopro Digital subsidiary that publishes L'Usine nouvelle, LSA and L'Argus de l'assurance, presented its works council (CSE) on 4 May 2026 with a reorganisation built around DIGI, an in-house generative-AI editorial tool. On 12 May it opened consultation on the reorganisation and on the resulting collective dismissal of its eight secrétaires de rédaction (sub-editors), with two new chef d'édition posts for the tasks the tool could not automate, on the company's estimate that the tool would take over about 70% of sub-editor tasks. Some 250 journalists across the group's 26 titles had struck in spring 2026 against a group-wide plan to cut 19 sub-editor posts, and according to Digital Watch, citing Stratégies, five of the eight Gisi sub-editors had received letters inviting them to pre-dismissal interviews. The CSE went to court in July. On 15 September 2026 the Créteil référé judge found that carrying out the plan on an approximate basis without real-situation testing appeared to present 'un risque grave et caractérisé sur la santé physique et mentale de plusieurs catégories de salariés'. The judge suspended the reorganisation and the collective dismissal, including the redeployment processes, until real-situation tests and pilot issues are produced, under a provisional penalty of 8,000 euros per day for three months, and refused the damages provision. Gisi had argued that the risk was supposed rather than proven. It said it would continue the tests and reserved the possibility of an appeal.

AI relation unknown Medium reported severity Lawsuit Ongoing

AI involvement supported · Causal attribution supported · 6 sources, 4 underlying accounts · Added 20/09/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 11/11/2026. Dataset available under CC BY 4.0.