17 Oct 2026Event location unknownOpenAI support assistant (reported)
In a public post to r/ChatGPTcomplaints created on 17 October 2026, a ChatGPT Pro subscriber writes that OpenAI disabled their account two days after they paid $200 on 30 September, rejected their appeals for about two weeks, and on 17 October restored the account, acknowledging in an email that it had been disabled in error. The poster says they then asked OpenAI's AI-powered support assistant for compensation for the lost days while keeping the subscription. According to the poster, the assistant said it could not give credits, usage resets or discounts, offered a proportional refund of $86.67 and warned that accepting it would immediately cancel the subscription; the poster replied 'Yes, I approve', and the assistant then said the paid access had ended, that it could not reverse the refund, and suggested buying another subscription. The poster acknowledges the warning and their confirmation but says they misunderstood the consequence and had asked about the lost period, not the remaining one. The request was forwarded to a human specialist and was unresolved at the time of posting. The account is uncorroborated; the post was later removed by Reddit for an unstated reason.
Core + contextual relations Low reported severity
AI involvement reported · Causal attribution alleged · 1 source · Added 18/10/2026
Aug 2026Event location unknownUnidentified OpenAI generative AI service (reported)
Notices from RIZAP's client insurers say that on 20 August 2026 it emerged that a staff member of RIZAP, the company they contract for specific health guidance, had entered data containing members' personal information into an external generative AI service that RIZAP had not permitted for work. The National Civil Engineering and Construction National Health Insurance Association (Doken Kokuho) puts the whole data set at 19,996 people, 1,167 of them its own members, and says the service was not under a corporate contract and that the matter was found when the employee noticed the transmission and reported it. A local-government employees' mutual aid association counts 726 of its members across 14 branches, and the IHI group health insurance society 210, according to a security news site that reads these as subsets of the 19,996. The data included membership numbers, email addresses, names, dates of birth, sex, some addresses and phone numbers, the type of health guidance and, for members with them, high blood pressure, diabetes or dyslipidaemia. The IHI society's notice, as relayed, names OpenAI as the provider and says OpenAI answered on 1 September that the data had not been used for model training. RIZAP's release, as described in an ITmedia column, says no third party other than the service operator could have viewed the data. Doken Kokuho says RIZAP confirmed to it that no third party viewed or used the information through the service; whether the provider's staff could view it was still being checked when the mutual aid association and the IHI society published.
Contextual tracker case Medium reported severity
AI involvement reported · Causal attribution supported · 5 sources, 4 underlying accounts · Added 12/10/2026
29 Apr 2026Event location unknownChatGPT
Community First Health Plans, a nonprofit health plan in San Antonio, Texas, said in a 29 June 2026 release that on the evening of 29 April 2026 one of its employees uploaded a file containing personal information of some members to ChatGPT from a home computer network, circumventing the plan's firewall safeguards and violating its policy. The plan says it does not use ChatGPT and that its systems detected the violation and alerted its IT department. According to the release, the file may have included members' names, addresses, dates of birth, member identification numbers and prescription drug information. The next morning the plan revoked the employee's access, directed and verified deletion of the data from the employee's ChatGPT account, asked OpenAI to delete any related data, and ended its relationship with the employee. It notified affected members and federal and state agencies, offered 12 months of identity monitoring and says it is not aware of any misuse. The release gives no number of affected members.
Contextual tracker case Medium reported severity
AI involvement reported · Causal attribution supported · 1 source · Added 12/10/2026
11 Apr 2026 to 11 Oct 2026Event location unknownChatGPT
In a Reddit post of 11 October 2026, a ChatGPT Plus subscriber who says they are an adult (36, by the post's own account) writes that when OpenAI's age checks rolled out their account was classified as a teen account and put on a restricted account. The poster says they had earlier emailed OpenAI asking for verification options without ID or a photo, received a canned reply about the verification provider Persona, and on escalating to data protection was told they had to be profiled first. The poster says they then cancelled the subscription. OpenAI's Help Center says ChatGPT uses an age prediction system that reads account signals, automatically enables the teen experience when it predicts an account may belong to someone under 18, can get this wrong, and lets adults verify their age to remove it. The account is the poster's own and is not corroborated.
Contextual tracker case Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources · Added 11/10/2026
3 Oct 2026Event location unknownOpenAI Help Center assistant
In public posts to r/ChatGPT and r/OpenAI on 3 October 2026, a person says their ChatGPT Pro subscription renewed for $200 that day after they forgot to cancel, and that they cancelled auto-renewal and requested a refund in OpenAI's Help Center about six minutes after the charge. They say the Help Center's AI assistant declined without giving a reason specific to their account, and that when they asked for escalation the chat showed that the case was closed. A second chat asking specifically for a human billing specialist produced the same refusal, they write, and two email requests, one with five redacted screenshots, received replies marked as generated with AI support. The poster acknowledges that OpenAI's seven-day refund policy is discretionary and conditional, and says the unresolved problem is that they received no case-specific explanation and no confirmed human review. OpenAI's handling is described only by the poster, and the account is uncorroborated.
Core + contextual relations Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 04/10/2026
19 Jun 2026 to 13 Aug 2026BrazilChatGPT and OpenAI moderation
BBC reporting describes a Brazilian man detained for 54 days after OpenAI reported messages to the FBI and Brazilian authorities. Police described a credible threat; he denied intending harm. A court released him without charges under protective conditions. The report did not include ChatGPT’s replies.
Core + contextual relations High reported severity Investigation Opened
AI involvement supported · Causal attribution supported · 4 sources, 2 underlying accounts · Added 23/09/2026