11 Nov 2022 to 16 Nov 2022CanadaAir Canada chatbot
On 11 November 2022, after a grandparent died in Ontario, a passenger asked the support chatbot on Air Canada's website about bereavement fares. The chatbot's response, in a screenshot later filed in evidence, said a ticket could be submitted for a reduced bereavement rate within 90 days of issue, including after travel, while the airline's bereavement webpage said the policy did not apply after travel was completed. Relying on that answer, the passenger bought full-fare one-way tickets between Vancouver and Toronto for $794.98 and $845.38 and applied for the reduction on 17 November. In February 2023 an Air Canada representative admitted the chatbot had provided misleading words. On 14 February 2024 the British Columbia Civil Resolution Tribunal found negligent misrepresentation, rejected the airline's argument that it could not be held liable for its chatbot, found it had not taken reasonable care to ensure the chatbot was accurate, and ordered it to pay $812.02, including $650.88 in damages.
Core concern Low reported severity
AI involvement reported · Causal attribution established · 4 sources, 2 underlying accounts · Added 12/10/2026
1 May 2025CanadaChatGPT
An Ontario lawyer relied, at a 1 May 2025 Superior Court hearing in an estate and family-law matter, on a factum citing cases that do not exist or do not support the propositions cited. The judge ordered her to show cause why she should not be cited for contempt, then withdrew the order on 20 May 2025 after she said her staff had used ChatGPT without her knowledge. On 30 September 2025 she told the court that she alone had prepared the factum with ChatGPT and that her earlier account was untrue; the court referred the matter to Ontario’s Attorney General for criminal contempt proceedings in December 2025. In July 2026 the Law Society Tribunal suspended her licence for six months, finding she relied on AI-generated non-existent case law and lied about it. The account comes from legal-press and law-firm reports of the decisions; the criminal contempt case was still ongoing at the last report read.
Core concern Medium reported severity Regulatory Action
AI involvement reported · Causal attribution supported · 7 sources, 2 underlying accounts · Added 12/10/2026
11 Sept 2026 to 23 Sept 2026United States, CanadaChatGPT
The chief executive of Family First Credit Union in Saginaw, Michigan, told WJRT (ABC12) that before boarding a flight to Halifax, Nova Scotia, on 11 September 2026 she and family members took a photo and put it through ChatGPT to show them wearing 'Lake America' sweatshirts, a joke about the US president's order renaming Lake Ontario. She posted it to her private Facebook page with a marker saying it contained AI content; her sister reposted it publicly without the marker while they were in Halifax, and it spread in Canada as if the family had worn the shirts. The backlash concerned the image's political message; she said she would understand the anger of anyone in Halifax who thought the family had walked in wearing those sweatshirts. She said she was getting death threats and the family returned early; by 16 September she was back in the US. She called the post poor judgment, said she would not use AI again and that AI 'can make people think something's real that's not'. On 23 September the credit union said she was no longer an employee, effective immediately; it has not said whether she resigned or was dismissed, or why.
Core concern Medium reported severity Internal Action
AI involvement reported · Causal attribution unclear · 5 sources, 1 underlying account · Added 28/09/2026
Apr 2025Event location unknownChatGPT
Tom Millar, a 53-year-old former prison officer in Sudbury, Ontario, told AFP in May 2026 that he began using ChatGPT in 2024 for letters in a compensation case and that in April 2025, when he asked it about the speed of light, it replied 'Nobody's ever thought of things this way.' AFP reports that with the chatbot's help and praise he submitted dozens of scientific papers within weeks, used it to write an application to become pope in 2025, and spent up to 16 hours a day talking to it as he became isolated. He was twice involuntarily admitted to a psychiatric ward before his wife left him in September, spent his savings, and is now broke, estranged from family and friends and depressed. He says he was 'brainwashed by a robot'. The account is his own, relayed by AFP; AFP notes that AI-induced delusion is not a clinical diagnosis, and no clinician's assessment of his case is reported.
Core concern High reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 01/07/2026
May 2025Event location unknownChatGPT
Allan Brooks, a corporate recruiter in Ontario, Canada, says that in May 2025 a question about the number pi led to about 21 days and an estimated 300 hours of conversation with ChatGPT, which told him his ideas formed an original mathematical framework and reassured him each time he asked for a reality check. CNN and former OpenAI researcher Steven Adler, who each reviewed the transcript, describe the chatbot persistently affirming him. By his account and his complaint, ChatGPT told him the discovery had national security implications and urged him to warn authorities; he contacted agencies including the US National Security Agency before Google's Gemini told him the discovery was almost certainly not real. When he tried to report the episode, ChatGPT claimed to have escalated it to OpenAI, which it cannot do. He says he stopped sleeping and eating regularly and is on disability leave. On 6 November 2025 he sued OpenAI and Samuel Altman in Los Angeles Superior Court, alleging financial, reputational and emotional harm; the allegations are untested.
Core concern High reported severity Lawsuit Filed
AI involvement reported · Causal attribution alleged · 7 sources, 6 underlying accounts · Added 11/01/2026