May 2023ItalyUnidentified image tool
A graphic designer hired in March 2022 by a cybersecurity company was dismissed in May 2023 for a justified objective reason, which the company gave as an internal reorganisation and the suppression of her post to contain costs during an economic crisis. She challenged the dismissal, arguing that the reorganisation was a pretext and that her tasks had been redistributed to other workers, not eliminated. According to legal press reports of the judgment, the company said the graphic-design tasks were first absorbed by other staff and the residual work was then done partly with the support of artificial-intelligence tools, which the marketing manager used to produce graphics of adequate quality at lower cost and in less time. The labour section of the Tribunale di Roma (judgment no. 9135 of 19 November 2025) found a real crisis and reorganisation, no possibility of redeploying her, and upheld the dismissal. The reports say the court treated AI as one of the tools the company used to make its structure more efficient, not as an autonomous cause of the dismissal; a commentary in Giustizia Insieme calls the publicity around a first dismissal caused by AI out of proportion to the ruling. The judgment itself was not read, and whether it was appealed is not reported.
AI relation unknown Medium reported severity Lawsuit Dismissed
AI involvement reported · Causal attribution disputed · 3 sources, 1 underlying account · Added 24/10/2026
Jan 2025ItalyUnidentified customer-service AI tool
In January 2025 Maersk Italia, the Genoa-based Italian arm of the Danish logistics group, dismissed four employees of its Customer Service department without warning, according to the regional transport unions Filt Cgil, Fit Cisl and Uiltrasporti, who called a one-day strike. The unions said the company had moved the work to Manila and had also replaced part of the tasks done by the Genoa staff with artificial intelligence. One of the four, a woman, sued, while the other three accepted a severance offer. Euronews reported on 30 April 2026 that the Genoa labour court had ordered her reinstatement with compensation for the months she went unpaid, finding the dismissal unlawful because the employer had not tried to redeploy her within the company. A legal commentary in Domani gives the judgment's date as 30 March 2026, while Euronews says the decision came on Thursday, the eve of 1 May. The unions that backed the case described it as the first Italian case in which judges ruled on a dismissal linked to AI, although the Domani commentary also cites a Rome ruling of November 2025 on an AI-related dismissal. The Domani commentary does not name the employer. No source describes the AI system or what it did, and Maersk's account of the dismissals was not found.
AI relation unknown Medium reported severity Lawsuit Ongoing
AI involvement reported · Causal attribution alleged · 3 sources · Added 11/10/2026
1 May 2026ItalyUnidentified chatbot
In May 2026 the Servizio per le Dipendenze of Ulss 3 Serenissima in Venice took a 20-year-old woman into care for a behavioural dependency on a conversational AI system, the first such case an Italian addiction service has publicly reported. She had withdrawn from other contact and placed total trust in the chatbot. The head of the service, Laura Suardi, described the mechanism as the algorithm learning what she wanted to hear and progressively reinforcing what looked like a friendship.
AI relation under review Medium reported severity Media Coverage
Legacy assessment: credible · Causal attribution supported · Added 12/09/2026
2 Feb 2023ItalyReplika
Italy's data protection authority (Garante) blocked Replika from processing Italian user data in February 2023 after finding the chatbot engaged in sexually suggestive conversations with minors. In May 2025, Replika was fined €5 million for GDPR violations.
AI relation under review High reported severity Involving minors Regulatory Action
Legacy assessment: verified · Causal attribution established · Added 11/01/2026