First-person essay: edtech customer success manager says 40 staff were laid off and the CEO read a Claude-generated script on replacing their roles with AI
In a first-person essay published by the Oakland Review of Books on 2 October 2026, a former customer success manager at an education technology company writes that the company began a push at the end of 2025 to become 'AI-first', requiring staff to use AI tools, and that the author was later laid off. The author writes that an hour after the layoff the CEO held a seven-minute all-hands meeting to read a Claude-generated script saying leadership was 'replacing these roles with AI', and that the company let 40 people go, about 20 percent of its workforce, at the end of about six months of role eliminations. Staff who could not attend the HR meeting were told by email that their roles ended the next business day. The author also writes that sales were down and customers were unhappy, and that losing the job brought more relief than anything else, cushioned by savings and an employed partner. The company is not named, and the layoff is not dated beyond the essay's sequence. The account is uncorroborated.
AI involvement reported · Causal attribution alleged · 1 source · Added 19/10/2026