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NOPE

NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

Explore incidents Our scope and evidence

In this selection

Published cases
1
Countries with reported events
—
Located 0 of 1 cases · 1 unknown
Languages in checked sources
1
Recorded for 1 of 1 cases
1Core concern
AI communicated, acted for, depicted or impersonated 0Contextual cases
AI made a decision or claim about someone

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

0cases with a recorded lawsuit outcome 0cases with a recorded regulatory response 0cases involving minors

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

When events happened

0 cases without a known event year

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

1 2025
Reported severity Low
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1 of 527 published cases

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28 Oct 2025Event location unknownPriceline Penny

Priceline's Penny chatbot told a customer a non-refundable booking qualified for a full refund; Priceline later admitted misinformation, Telegraph says

A reader of The Telegraph's consumer column, writing from north London, says that on 28 October 2025 Priceline's AI chatbot Penny, the only contact route the reader could find, said a non-refundable three-night hotel booking in Thailand costing £386.91 was eligible for a full refund. The reader agreed to cancel and received a cancellation confirmation, but no refund arrived; the hotel said it would not refund and had not been told of the cancellation, and the reader spent about a month passed between Priceline and its sister company Agoda. After the columnist pressed Priceline, it paid £363.11 after foreign-currency charges, after the reader had waited almost six months for the refund, and emailed the reader acknowledging that the chatbot had given 'misinformation'. The column was published on 18 May 2026.

Core concern Low reported severity Media Coverage

AI involvement reported · Causal attribution supported · 2 sources, 1 underlying account · Added 06/10/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 06/10/2026. Dataset available under CC BY 4.0.