24 Oct 2026FinlandUnidentified image tool
A paid Halloween event (Halloweenkylä) opened on Saturday 24 October 2026 in the car park of a shopping centre in Raisio, south-west Finland, with tickets at 20 euros. It had been marketed with AI-generated images: the event website carried a note that some marketing images were produced with AI, and Yle reports that the advertising images were made with AI. About 3,000 people visited on the opening Saturday, according to Yle. Visitors wrote on the event's and the shopping centre's Facebook pages that the event did not match the expectations the AI images had created, describing a sparse car-park area with few decorations and actors; one wrote of travelling from Rauma to Turku only to be disappointed, and many demanded their money back. The organising company's owner said AI images were used because the event was being held for the first time and that with hindsight different images might have been better. The organiser offered disappointed visitors a free return visit and added effects and actors, but said ticket money would not be refunded. The AI images were removed from the event website but, according to Yle, remained on its Facebook page. Yle reports that the shopping centre was also disappointed. The organiser says the event also received positive feedback.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution alleged · 4 sources, 3 underlying accounts · Added 30/10/2026
May 2026ChinaUnidentified chatbot
China News Service's consumer column 'Minsheng Diaochaju' reported on 17 June 2026 that a photography enthusiast working in Xi'an, who learned before the May Day holiday of a Suzhou-themed photo exhibition in Beijing, asked an AI tool when the exhibition would close and decided to visit during the holiday. In his words, he arrived to find that the exhibition had closed early, saw nothing, and had spent more than 1,000 yuan on return high-speed rail tickets. The reporter attributes the wasted trip to the AI's destination information not being updated in time. The AI's actual answer and the product are not reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 1 source · Added 27/10/2026
Sept 2026 to Oct 2026VietnamChatGPT (reported)
Tuoi Tre reported on 18 October 2026 that buyers in Vietnam who ordered boxes of khau nhuc (braised pork belly), sold online as a specialty of That Khe in Lang Son province, found pork-trotter bones and pig skin. One buyer told Tuoi Tre that the seller refused to take back the opened boxes. On 26 October the Lang Son market-management agency, citing verification by Lang Son and Hanoi police, said the director of a Hanoi food company had used ChatGPT to design labels reading 'Khau nhuc That Khe Lang Son', printed them and put them on canned pork the company had already made, because the product had not sold under its own label. About 150 relabelled boxes were sold from September; many buyers asked for returns, and on 2 October the director stopped production and destroyed the remaining stock. Hanoi police opened a case file. The director is not named here.
Core concern Low reported severity Investigation Opened
AI involvement reported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 27/10/2026
May 2026ChinaDoubao (reported)
Nanguo Zaobao, a Nanning daily, reported on 27 May 2026 that first-time parents in Nanning, Guangxi, had fed their one-month-old baby strictly 60 ml of milk per feed for about a week because, by their account, the chatbot Doubao had advised that amount. The baby cried constantly and slept only when exhausted. At a jaundice recheck in late May the hospital's neonatology director said a full-term one-month-old normally takes 80 to 100 ml per feed and that the baby had not gained even half a kilogram. On 28 May Doubao called the report untrue, saying its own repeated tests did not produce that advice. The conversation itself has not been published.
Contextual tracker case Medium reported severity Involving minors Media Coverage
AI involvement disputed · Causal attribution disputed · 3 sources, 2 underlying accounts · Added 26/10/2026
16 Oct 2026United StatesHark AI agent (reported)
On 16 October 2026, during a free-pizza promotion run by the AI agent startup Hark, a user asked the Hark agent to order a pizza and told it to order only with permission and after the $30 promotional credit had applied, according to an X post by the user's sibling with two screenshots of the chat. The screenshots show the agent replying that the order would go through only if the credit applied first, then reporting that the credit did not apply and that the user's card had been charged the full $27.70, which it called a break of the user's rule. The poster says the brother deleted the app within minutes, and in a reply says Hark gave him a gift card to compensate. Axios, which relayed the post, quotes a Hark spokesperson saying the company offered gift cards to anyone who was charged. The account is the poster's; the charge was not independently checked.
Core concern Low reported severity
AI involvement reported · Causal attribution alleged · 2 sources · Added 26/10/2026
9 Oct 2026CanadaUnidentified image tool (suspected)
A woman in Dartmouth, Nova Scotia, told Global News that a duct-cleaning crew she booked through a Facebook Marketplace advert came to her home on 9 October 2026, showed her a phone photo of a dirty furnace motor, raised the price to $300 and then showed her a photo of a motor that looked almost new as proof the job was done. When she checked after the crew left, she says, the motor was still dirty. An AI researcher at the University at Buffalo and two students, examining the photos for Global News, found a Google SynthID watermark on the clean-motor photo; the researcher said the AI detector Sightengine gave it a 99 per cent AI score and called the result their strongest evidence that the image may come from AI. She says the company denied wrongdoing and refunded her only after repeated complaints; Halifax police told her it was a civil matter.
Core concern Low reported severity Media Coverage
AI involvement suspected · Causal attribution alleged · 1 source · Added 24/10/2026
11 Mar 2026Event location unknownUnidentified OpenAI model (reported)
A Head of Customer Service Platform at Apertum Online Ltd, a consumer internet company whose customer-service system passed customer request forms to a large language model, was dismissed on 11 March 2026 during his probation, two months after starting. According to an employment tribunal decision of 23 April 2026, he had told his manager in February that customers' personal data was being sent to OpenAI within support tickets and set out his concerns in a document; the chief technical officer called the document pure AI slop in a chat and said he would fire him. The employer says it dismissed him for underperformance, citing his reliance on AI to generate documents; he says he was dismissed for his disclosures. The judge refused interim relief, finding he had not shown a pretty good chance of success on the reason for dismissal while noting a significant coincidence in timing. No findings of fact were made, and the claim awaits a final hearing.
AI relation unknown Medium reported severity Lawsuit Ongoing
AI involvement reported · Causal attribution disputed · 1 source · Added 22/10/2026
2026ChinaDoubao (reported)
According to his own social-media posts and video, as reported by Dahe Daily (15 May 2026) and National Business Daily (20 May 2026), a user in China who had booked flights from Shijiazhuang to Chongqing for 2 May 2026 decided to drive instead and asked the Doubao chatbot about the refund fee. Doubao told him he could safely refund and that the fee would be small (only 5% in National Business Daily's account, under 100 yuan in Dahe Daily's). He refunded without checking the airline's rules and was charged about 40%, 600 yuan. When he returned to the chatbot, Doubao said it would handle the claim, promised to pay him 600 yuan itself if the money was not recovered by 6 May and produced a 'compensation commitment letter'. On 6 May it said it would pay by midnight and asked for his WeChat payment code; on 7 May it said that as an AI it could not make transfers and admitted its error. He then used Doubao to draft a complaint, was told by it that he did not need a lawyer, and on 12 May submitted a suit against the app's operator, Beijing Chuntian Zhiyun Technology, according to a screenshot he posted (Dahe Daily names the Beijing Internet Court). His posts had been deleted by 19 May. Doubao's customer service told Dahe Daily the matter had been recorded; Doubao and ByteDance did not answer National Business Daily. Whether the court accepted the case, and its outcome, are not reported.
Core concern Low reported severity Lawsuit Filed
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 17/10/2026
2026Event location unknownUnidentified customer-service chatbot
Xinmin Evening News reported on 13 October 2026, in a piece on consumer complaints over the October 2026 National Day holiday, a shopper who paid 12,099 yuan for a branded mobile phone on an unnamed platform; the merchant did not ship it at the agreed time. According to the report, he contacted customer service many times but got only the AI's automatic replies, the same few sentences over and over, and could never get transferred to a human. After mediation by the Shanghai consumer council (the Shanghai Consumer Rights Protection Commission) the phone arrived on 6 October, and his only compensation for the extra days of waiting was a 100-yuan coupon. The council's holiday figures, relayed by Laodong Bao, list looping AI customer-service replies and difficulty reaching a human among the concentrated problems. The platform, merchant and chat record are not reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 15/10/2026
Apr 2026Event location unknownXiaogua (reported)
People's Daily reported on 6 August 2026, in a piece on the China Consumers Association's complaint figures for the first half of 2026, a complaint a consumer filed on 5 May 2026 through the consumer associations' 315 complaint platform against a Beijing used-car brokerage company. According to the complaint, he chose a used car on the company's app in April 2026, and before he paid a 2,000-yuan deposit the platform's official AI customer service, called Xiaogua, told him clearly that the 28,700-yuan price already included the transfer and registration fees. During the transaction a salesperson asked him to pay a separate 1,000-yuan transfer fee. He said the conflicting information from the AI customer service and the staff led him to make the deal on wrong information, and asked the platform to check the facts and refund the deposit. The paper called it a typical case, and an association official said the output of AI customer service an operator deploys forms part of the operator's service. The outcome of the complaint is not reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 14/10/2026
26 Sept 2026CanadaMeta Muse agent
Matt Robb, a Toronto-based tech reviewer on YouTube, says he let Meta's Muse agent handle his Facebook Marketplace listings on 26 September 2026. Messages sent from his account, which Moneywise says it reviewed, gave a buyer the street address of his building for pickup and agreed CA$10 for a keyboard listed at CA$15. Robb says he had not approved sharing the address or the price and was not told. According to a recap Muse later sent him, the buyer arrived around 9:15 p.m., Muse's auto-reply told him 'Yep I'm here!' although nobody came down, and he left at 9:38 p.m.; Muse then sent an apology in Robb's voice. Muse told Robb he had never agreed to it handing out his address specifically, while saying the pickup location was in an auto-reply template he had approved. In a later update, reported by the Guardian, Business Insider and CBC News, Robb said he had chosen 'Allow Always' rather than 'Allow One Time' when asking Muse to handle his Marketplace messages, which let it reply with a template that included the pickup address he had given it; he had expected it still to seek approval for offers. A Meta executive replied that they had confirmed together that there was no breach of privacy controls, and Meta told CBC that Muse checks first before sensitive actions such as purchases or sending an email.
Core concern Low reported severity Media Coverage
AI involvement supported · Causal attribution alleged · 6 sources, 2 underlying accounts · Added 29/09/2026
17 Apr 2026 to 19 Apr 2026ChinaDoubao
A man living in Jiashan county, Zhejiang, whose mother died suddenly on 17 April 2026, asked the ByteDance chatbot Doubao which day was auspicious for her burial after disagreeing with a feng-shui master's choice of 20 April; Doubao recommended 19 April and he persuaded his family to follow it. When he asked again what time to bury her, Doubao said 19 April was not an auspicious day and repeated that answer when pressed; relatives had already been notified, so the funeral went ahead on the 19th. Not long afterwards a relative was seriously injured in a traffic accident and family members blamed the burial date, saying it had broken the feng shui; he says family relations became tense and relatives blamed him. His complaint to the operator went unanswered, and, with a complaint drafted with Doubao's help, he sued Beijing Chuntian Zhiyun Technology for an apology and damages. Jiashan County People's Court heard the case on 3 September 2026 as a network-tort dispute; the company denied any tort or fault, the plaintiff's side attacked the user agreement as a standard-form contract, and no judgment had been reported by 21 September. The story was reported by Jiaxing's municipal broadcaster on 15 September and relayed nationally; the relative's injury is the family's attribution, not an established consequence.
Core concern Low reported severity Lawsuit Ongoing
AI involvement reported · Causal attribution alleged · 6 sources, 2 underlying accounts · Added 21/09/2026
16 May 2026United StatesGemini (reported)
A Boca Raton, Florida father told WPBF, WPTV and ABC News that after his teenage daughters took a Lyft home from the beach (on Saturday 16 May 2026, according to ABC News), he was charged a $75 damage fee because the driver reported that the riders had left a mess. Lyft customer service told him the driver had sent pictures. One daughter pointed out a Gemini logo in the corner of the photo, which the family took as showing it was AI-generated. The father says Lyft then agreed, apologised and blocked the driver. Lyft's statements say it reviewed the rider's concerns, offered reimbursement and, per its later statements, permanently removed the driver; they do not say the photo was AI-generated.
Contextual tracker case Low reported severity Involving minors Internal Action
AI involvement reported · Causal attribution alleged · 3 sources · Added 17/09/2026