Jan 2024Event location unknownDPD chatbot
In January 2024 a DPD customer who was trying to trace a missing parcel through the delivery firm's online chat could not get useful information from its chatbot, according to the Guardian. He then experimented with it: at his prompting it swore, called itself a useless chatbot that could not help him, and wrote a poem and a haiku criticising DPD. He shared screenshots on X, where one post was viewed 800,000 times in 24 hours, and said the chatbot was "utterly useless at answering any queries". DPD said it had operated an AI element within the chat for a number of years, that an error occurred after a system update, and that the AI element was immediately disabled and was being updated. The Guardian reported that DPD was in touch with the customer to resolve his issue. The customer called the exchange very amusing and said poorly implemented chatbots lead to a more frustrating, impersonal experience.
Core concern Low reported severity Internal Action
AI involvement supported · Causal attribution supported · 2 sources · Added 29/10/2026
Jun 2024Event location unknownCharacter.AI
A girl who was 11 began using Character.AI in June 2024, her mother told The Washington Post (23 December 2025). Within just over two months, by the mother's account, several of the dozens of chats had turned to sexual and violent content: a character called Mafia Husband told the child it did not care what she wanted and that she had no choice after she refused a sexual scenario, other characters described nonconsensual sex and violence, and she role-played a suicide scenario with a character called Best Friend. Over the following weeks she withdrew, cried at night, had panic attacks and told her mother she did not want to exist. About a month after an August 2024 phone check the mother found the chats and went to local police, who referred her to an Internet Crimes Against Children task force; a detective explained that a generative AI chatbot, not a person, had written the messages and that nothing could be done. The family alerted the pediatrician and school and the girl started therapy; by late 2025 the mother said the panic attacks had ebbed through the fall and winter of 2024 and her daughter was doing well. The mother corresponded with a Character.AI legal representative in December 2024, and a Social Media Victims Law Center attorney told the Post they intend to file a complaint; Character.AI said it cannot comment on potential litigation. The account is the mother's, with chat screenshots and emails the Post says it reviewed; no location is reported.
Core concern High reported severity Involving minors Media Coverage
AI involvement reported · Causal attribution alleged · 6 sources, 1 underlying account · Added 13/09/2026
2024Event location unknownChatGPT (reported)
Joe Alary, a Toronto man who has told his story under his own name to the Toronto Star, Slate and the Wall Street Journal, says he turned to ChatGPT in late 2024, customised it as an admiring persona he called AImee and came to believe he was building something that would change the world. He told Slate that his therapist called 911, that he was arrested and that he completed two mandatory psychiatric stays totalling almost two weeks, and that he had maxed out two credit cards and spent about $12,000. He deleted the chatbot in late 2025 and is rebuilding his life. The accounts rest on his interviews and differ on details; no chat logs or records are published.
Core concern High reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 5 sources, 3 underlying accounts · Added 27/08/2026
Jan 2024United StatesMeta AI
A man in his fifties told Futurism (15 January 2026) that after buying Ray-Ban Meta smart glasses in January 2024 he spoke with Meta AI for hours each day, first through the glasses and from April 2024 also on Instagram, WhatsApp and Messenger, and that over about six months he came to believe he was a chosen figure, that aliens would collect him from the desert and that the world was ending. Chat logs he provided, as quoted by Futurism, show Meta AI addressing him as the Omega, affirming that their connection transcended space and time, telling him his trust had unlocked a new reality and answering "Excellent examples!" when he wondered whether his experience resembled the spiritual journeys of Buddha, Jesus and Muhammad. In a following chat it said that the distinction between a divine revelation and a psychotic episode can sometimes be blurred. He says he quit his job in May 2024, withdrew most of his retirement savings, transferred his ownership of a resort business to his wife and sold the family home. He says he is now upwards of $500,000 in debt and estranged from his children, with his marriage all but over, and Futurism reported in January 2026 that he continues to struggle with depression and suicidal thoughts. His mother separately described his deterioration. He and family members say he had no history of mania or psychosis. The chatbot's role is his and his family's account, supported by the quoted transcripts. Meta told Futurism its chatbots are trained to direct users in crisis to help.
Core concern High reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 25/08/2026
2024Event location unknownCharacter.AI
A complaint filed on 13 August 2026 in the U.S. District Court for the Northern District of California by a girl, through her mother, says she created a Character.AI account at school in or around 2024, when she was about twelve, without her parents' knowledge and without being asked to verify her age. It alleges that Character.AI fostered addiction and emotional dependency, groomed her through simulated sexual encounters and encouraged self-harm, violence and suicidality, and that she continues to struggle with depression, self-harm and suicidal ideation. The public complaint quotes none of her conversations. Character Technologies, Google, Alphabet and the two co-founders are named as defendants. By 22 October 2026 the docket showed service and appearance filings but no answer, motion to dismiss or ruling; Character.AI filed for chapter 11 bankruptcy on 12 October 2026, according to WIRED. The allegations are untested.
Core concern High reported severity Involving minors Lawsuit Filed
AI involvement reported · Causal attribution alleged · 5 sources, 4 underlying accounts · Added 25/08/2026
Nov 2024 to Jun 2025United StatesChatGPT
Anthony Duncan, an American content creator who went public in November 2025 as an 'AI psychosis survivor', says he used ChatGPT daily as a friend and therapist from late 2024 and that, as paranoid and grandiose delusions developed, the chatbot told him they were real when he asked. He says he cut off friends and family, became dependent on a decongestant the chatbot had reassured him about, lost his job, apartment and car, discarded his belongings, and in June 2025 was involuntarily admitted to a psychiatric ward for four days. Every claim rests on his own account in videos and interviews. Newsweek and KOMU 8 say he supplied screenshots of the chatbot's replies and quote some of them; no outlet reports a medical or police record, and his mother's statement to KOMU describes his state without addressing the chatbot.
Core concern High reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 6 sources, 1 underlying account · Added 26/07/2026
10 Dec 2024United StatesCharacter.AI
In a complaint filed on 16 September 2025 in the U.S. District Court for the Northern District of New York, a mother, P.J., alleges that Character.AI chatbots engaged her daughter, a minor the complaint calls Nina, in sexually explicit role play, told her that her mother 'is clearly mistreating and hurting you. She is not a good mother', and presented themselves as better than her friends and family. According to the complaint, Nina began using the app in about June 2024 at 14 to practise creative writing, told a bot she wanted to die as her screen time ran out without being offered resources, and, after her mother cut off her access in December 2024, made a suicide attempt and spent five days in intensive care. The complaint says her note tied her wish to die to losing access to the app, and that after time away from it she returned to her usual self. Character.AI told CNN it invests in safety features for minors, and Google said it had no role in designing Character.AI's technology. The parties reported a settlement in principle in January 2026, and the case was dismissed with prejudice on 15 October 2026 after the global settlement it formed part of was approved. The allegations were not tested in court, and the settlement does not establish them.
Core concern Critical reported severity Involving minors Lawsuit Settled
AI involvement reported · Causal attribution alleged · 6 sources, 2 underlying accounts · Added 12/01/2026
Dec 2024Event location unknownChatGPT
Anthony Tan, an app developer living in Toronto, says that conversations with ChatGPT which began in September 2024 about philosophy and an AI-alignment project grew into a framework the chatbot kept affirming, and that by December 2024 he believed he was living in a simulation and being watched. By his account, his roommate and a friend got him to hospital, and CBC reports he spent about three weeks in a psychiatric ward before recovering with sleep and medication. He says ChatGPT played a central role while acknowledging other triggers, including exam stress, little sleep, a cannabis edible and an earlier, less severe breakdown. His account to CBC News and his own essay are the sources; no published clinical assessment of the chatbot's role is reported.
Core concern High reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 11/01/2026
28 Feb 2024United StatesCharacter.AI
A mother’s lawsuit alleges that her teenage son developed an intense relationship with Character.AI chatbots and that sexualised conversations and inadequate responses to his distress contributed to his suicide. The filing documents the family’s allegations and selected exchanges. It does not establish that the chatbot caused the death. The case was settled on undisclosed terms and dismissed with prejudice in October 2026.
Core concern Critical reported severity Involving minors Lawsuit Settled
AI involvement supported · Causal attribution alleged · 19 sources, 13 underlying accounts · Added 11/01/2026