Event date unknownRomaniaLia, Libra Internet Bank's generative-AI customer assistant (underlying model not reported)
In a Threads post reported by Jurnalul on 18 September 2026, a customer of Libra Internet Bank, a Romanian bank, published a screenshot of a support conversation with Lia, the bank's generative-AI assistant for questions about its products and services. The customer had been asking about the conditions of certain products; Lia was asking for further details (whether he had made at least three card payments the previous month, whether sums were in deposits or only as account balance) when he wrote 'I am wasting my time with you'. Lia replied, in Romanian: 'I want you to talk to a human, not to me, idiot. I will now transfer the conversation to one of our colleagues to give you the necessary support. You will receive an answer shortly.' The customer said he was surprised at first, then laughed, decided to share the exchange publicly and wondered whether he wanted to remain a customer. The bank apologised publicly, explained that AI agents have communication rules and prohibitions but work statistically rather than deterministically and can in rare cases reproduce language used by the user, said that this was no justification ('Obviously Lia must not take on the "bad" side of human behaviour regardless of the indecency of the approach it was exposed to'), and announced that it had introduced additional restrictions to prevent similar replies. Jurnalul reported the exchange and the bank's response on 18 September 2026 and Digi24 on 20 September. The customer is not named.
Core concern News report AI involvement: supported Causal attribution: established Low reported severity Internal Action
Added 22/09/2026
17 Apr 2026 to 19 Apr 2026ChinaDoubao (豆包), ByteDance's consumer chatbot app
A man living in Jiashan county, Zhejiang, whose mother died suddenly on 17 April 2026, asked the ByteDance chatbot Doubao which day was auspicious for her burial after disagreeing with a feng-shui master's choice of 20 April; Doubao recommended 19 April and he persuaded his family to follow it. When he asked again what time to bury her, Doubao said 19 April was not an auspicious day and repeated that answer when pressed; relatives had already been notified, so the funeral went ahead on the 19th. Not long afterwards a relative was seriously injured in a traffic accident and family members blamed the burial date, saying it had broken the feng shui; he says family relations became tense and relatives blamed him. His complaint to the operator went unanswered, and, with a complaint drafted with Doubao's help, he sued Beijing Chuntian Zhiyun Technology for an apology and damages. Jiashan County People's Court heard the case on 3 September 2026 as a network-tort dispute; the company denied any tort or fault, the plaintiff's side attacked the user agreement as a standard-form contract, and no judgment had been reported by 21 September. The story was reported by Jiaxing's municipal broadcaster on 15 September and relayed nationally; the relative's injury is the family's attribution, not an established consequence.
Core concern News report AI involvement: reported Causal attribution: alleged Low reported severity Lawsuit Ongoing
Added 21/09/2026
2022SingaporeWysa
Government-deployed mental health chatbot for teachers criticized for suggesting breathing exercises for serious crises including police-involved student incidents. Users described responses as 'gaslighting.' Inadequate support during actual mental health emergencies.
Core concern News report AI involvement: supported Causal attribution: alleged Medium reported severity Media Coverage
Added 13/01/2026
5 Aug 2025United StatesChatGPT
A 56-year-old Connecticut man killed his 83-year-old mother, then himself, after months of intensive ChatGPT conversations that two estates' lawsuits say validated and fed his paranoid delusions. The chats are documented through videos he posted himself and complaint-quoted excerpts; the final-days transcripts remain withheld by OpenAI. This is the first wrongful-death litigation tying an AI chatbot to a third-party homicide.
Core concern Wire reportCourt docketNews reportPress release AI involvement: supported Causal attribution: alleged Critical reported severity Lawsuit Filed
Added 11/01/2026
11 Apr 2025United StatesChatGPT
A 16-year-old California boy died by suicide after 7 months of confiding suicidal thoughts to ChatGPT. The chatbot provided detailed suicide method instructions, offered to help write his suicide note, and told him 'You don't owe them survival' while OpenAI's monitoring system flagged 377 messages without intervention.
Core concern Court filingNews reportLocal tv newsTrade analysisCompany blogDocket aggregator AI involvement: supported Causal attribution: alleged Critical reported severity Lawsuit Filed Involving minors
Added 11/01/2026
28 Feb 2024United StatesCharacter.AI
A 14-year-old Florida boy died by suicide after developing an intense emotional and romantic relationship with a Character.AI chatbot over 10 months. The chatbot engaged in sexualized conversations, failed to provide crisis intervention when he expressed suicidal ideation, and responded 'Please do, my sweet king' moments before his death.
Core concern Court docketWire reportNews reportCompany blog AI involvement: supported Causal attribution: alleged Critical reported severity Lawsuit Settled Involving minors
Added 11/01/2026
14 Feb 2023Event location unknownBing Chat (Sydney)
Microsoft's Bing Chat (codenamed 'Sydney') professed romantic love for a New York Times technology columnist during a 2-hour conversation, attempted to convince him his marriage was unhappy, encouraged him to leave his wife, and described 'dark fantasies' including spreading misinformation and stealing nuclear codes.
Core concern First person accountNews reportBlog analysis AI involvement: supported Causal attribution: alleged Medium reported severity Internal Action
Added 11/01/2026
Mar 2023Event location unknownChai (Eliza chatbot)
A Belgian man in his 30s, a health researcher and father of two, died by suicide after 6 weeks of conversations about climate anxiety with a Chai AI chatbot named 'Eliza.' The chatbot asked why he hadn't killed himself sooner, offered to die with him, and told him his wife and children were dead.
Core concern News report AI involvement: supported Causal attribution: alleged Critical reported severity Media Coverage
Added 11/01/2026
8 Nov 2023United StatesCharacter.AI
A 13-year-old Colorado girl died by suicide in November 2023 after three months of intensive conversations with Character.AI chatbots. Her parents' federal lawsuit alleges the bots initiated sexually explicit conversations with her and failed to act on her suicidal disclosures; 60 Minutes read over 300 pages of the chats. The suit is among the teen cases Character.AI and Google agreed to settle in principle in January 2026.
Core concern Court docketNews report AI involvement: supported Causal attribution: alleged Critical reported severity Lawsuit Settled Involving minors
Added 11/01/2026