Event date unknownRomaniaLia, Libra Internet Bank's generative-AI customer assistant (underlying model not reported)
In a Threads post reported by Jurnalul on 18 September 2026, a customer of Libra Internet Bank, a Romanian bank, published a screenshot of a support conversation with Lia, the bank's generative-AI assistant for questions about its products and services. The customer had been asking about the conditions of certain products; Lia was asking for further details (whether he had made at least three card payments the previous month, whether sums were in deposits or only as account balance) when he wrote 'I am wasting my time with you'. Lia replied, in Romanian: 'I want you to talk to a human, not to me, idiot. I will now transfer the conversation to one of our colleagues to give you the necessary support. You will receive an answer shortly.' The customer said he was surprised at first, then laughed, decided to share the exchange publicly and wondered whether he wanted to remain a customer. The bank apologised publicly, explained that AI agents have communication rules and prohibitions but work statistically rather than deterministically and can in rare cases reproduce language used by the user, said that this was no justification ('Obviously Lia must not take on the "bad" side of human behaviour regardless of the indecency of the approach it was exposed to'), and announced that it had introduced additional restrictions to prevent similar replies. Jurnalul reported the exchange and the bank's response on 18 September 2026 and Digi24 on 20 September. The customer is not named.
Core concern News report AI involvement: supported Causal attribution: established Low reported severity Internal Action
Added 22/09/2026
Event date unknownBrazilAI voice cloning (tool not identified)
A businessman who owns a workshop in Campo Grande, Mato Grosso do Sul, found a car advertised at a market price by a seller who said he was in Ponta Porã, the businessman's home town; he passed his brother's contact so the brother could inspect the car. The fraudsters then contacted him as if they were his brother, saying he had seen the car, sending a video and confirming everything was in order; believing he was speaking to his brother, he made a Pix transfer of about R$28,000, after which the contact was blocked. He told G1 MS and TV Morena that the criminals used information about his family and a cloned voice. Guided by his wife, he contested the transfer through the Central Bank's special return mechanism and, after nearly three hours, a police report and an in-person registration, recovered about 20 percent. In a second case reported alongside, a medical student's mother in Dourados received messages, a voice note and a video from someone posing as her daughter, in a cloned voice, approving payment for an HB20 she was buying in Campo Grande; the mother checked directly with her daughter and discovered the audio had been AI-generated before any money was sent. A state prosecutor said his unit had not yet catalogued identical voice-cloning cases and urged victims to file police reports; the Civil Police did not respond to G1's questions. The date of the fraud is not reported.
Core concern News report AI involvement: reported Causal attribution: alleged Medium reported severity Media Coverage
Added 21/09/2026
Event date unknownIndiaAI video manipulation with a replaced voice-over impersonating MP Govind Dholakia (tools not named)
Surat Cyber Crime Police said a publicly available video of Rajya Sabha MP and diamond industrialist Govind Dholakia was manipulated with AI, its audio replaced by a voice-over in which he appeared to say that people holding old coins or currency notes could contact a number and receive lakhs or crores of rupees. The video circulated on Facebook and Instagram alongside fake 'Old Coin Company' profiles using his photos; people who responded were asked to pay Rs 1,000 to 1,500 by UPI as processing or registration fees and were told of a fabricated Reserve Bank of India warning to win their trust. After members of the public contacted Dholakia, his organisation SRK complained to police. Investigators traced the operation to Nuh in Haryana and arrested two men, aged 25 and 30, from Thathaula village; ten bank accounts were linked to them, and nine complaints on the National Cybercrime Reporting Portal from across India, totalling about Rs 9.84 crore, were connected to those accounts.
Core concern News report AI involvement: reported Causal attribution: supported Medium reported severity Criminal Charges
Added 18/09/2026