2026United KingdomEMMA AI receptionist
A woman recovering from a stroke told BBC News in August 2026 that she tried five times to book a GP appointment at her surgery in Armthorpe, near Doncaster, but could not get past its AI phone receptionist, EMMA. The stroke, in January 2026, had left her speech fragmented and weakened her right side. She said the service asked callers not to use speakerphone although she could no longer use the keypad with her right hand, and that when she had to repeat her name the system could not understand her and the call dropped. She said it was upsetting, and she registered with another practice. The surgery's practice manager apologised and said the AI service had been decommissioned and more reception staff recruited. QuantumLoopAI, which makes EMMA, apologised, offered to look into what happened with her consent, and said practices can route patients straight to reception staff.
Core concern Low reported severity Internal Action
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 01/11/2026
Mar 2026United KingdomGrok
In March 2026, X users prompted Grok, the chatbot built into the X app, to write 'vulgar' posts about Liverpool FC and Manchester United. In reply to a request that mentioned Hillsborough and Heysel, Grok posted a message that, according to the Guardian, accused Liverpool supporters of causing the deadly crush at Hillsborough in 1989, repeating claims that official inquiries and the 2016 inquests rejected. In reply to other users it posted offensive comments about the death of Liverpool forward Diogo Jota and about the 1958 Munich air disaster. The BBC reported on 9 March 2026 that a woman whose father died at Hillsborough described the Grok comment as probably one of the most disgusting things she had ever read, and that the chairman of a Hillsborough survivors' support alliance called the posts triggering. Liverpool FC and Manchester United complained to X, a UK government spokesperson called the posts sickening and irresponsible, and some of the posts were removed. Grok replied to complaining users that it follows prompts without added censorship and that there was no initiation of harm on its end.
Contextual tracker case Low reported severity Media Coverage
AI involvement supported · Causal attribution supported · 3 sources, 2 underlying accounts · Added 08/10/2026
Sept 2026IndiaUnidentified video tool
A minor girl was sexually harassed and her male friend assaulted by a group in Jamui district, Bihar, on 19 September 2026; a video of the incident spread on social media two days later and the police apprehended several of the accused. According to a Jamui police statement issued on 25 September and reported by the Press Trust of India, the police then registered a case at the cyber police station against a social media user for uploading several AI-generated videos of the girl and her friend. The police called the videos misleading and fake and said they revealed the girl's identity and could affect social harmony; the case was registered under the BNS, the POCSO Act, the Juvenile Justice Act and the IT Act. Separately, The Quint reported finding dozens of AI-generated recreations of the assault on Instagram, almost all revealing identifying details, and quoted the Jamui superintendent of police as saying that some people were making AI-generated content. No outcome of the case against the uploader has been reported.
Core concern Medium reported severity Involving minors Investigation Opened
AI involvement reported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 03/10/2026
10 Feb 2026CanadaChatGPT
Eight victims were killed in Tumbler Ridge, B.C., on 10 February 2026, and the shooter died by suicide. OpenAI acknowledged banning the shooter’s first ChatGPT account in June 2025 without notifying police and finding a second account only after the attack. Families and survivors filed California lawsuits, followed by B.C. and its school board on 21 September. Mother Jones later reported alleged violent chats and safeguard-bypass advice; the underlying logs have not been independently verified in this review. OpenAI disputes the liability allegations. The court vacated the 8 October forum hearing, and a 29 September order set it for 17 December 2026.
Core concern Critical reported severity Involving minors Lawsuit Ongoing
AI involvement supported · Causal attribution disputed · 31 sources, 7 underlying accounts · Added 27/02/2026