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NOPE

NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

Explore incidents Our scope and evidence

In this selection

Published cases
1
Countries with reported events
1
Located 1 of 1 cases · 0 unknown
Languages in checked sources
1
Recorded for 1 of 1 cases
1Core concern
AI communicated, acted for, depicted or impersonated 0Contextual cases
AI made a decision or claim about someone

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

0cases with a recorded lawsuit outcome 0cases with a recorded regulatory response 0cases involving minors

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

When events happened

0 cases without a known event year

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

1 2026
Reported severity Low
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1 of 1075 published cases

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2026United KingdomEMMA AI receptionist

Stroke survivor near Doncaster says her GP surgery's AI phone receptionist could not understand her speech; she moved practice and it was withdrawn

A woman recovering from a stroke told BBC News in August 2026 that she tried five times to book a GP appointment at her surgery in Armthorpe, near Doncaster, but could not get past its AI phone receptionist, EMMA. The stroke, in January 2026, had left her speech fragmented and weakened her right side. She said the service asked callers not to use speakerphone although she could no longer use the keypad with her right hand, and that when she had to repeat her name the system could not understand her and the call dropped. She said it was upsetting, and she registered with another practice. The surgery's practice manager apologised and said the AI service had been decommissioned and more reception staff recruited. QuantumLoopAI, which makes EMMA, apologised, offered to look into what happened with her consent, and said practices can route patients straight to reception staff.

Core concern Low reported severity Internal Action

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 01/11/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 01/11/2026. Dataset available under CC BY 4.0.