Brasília labour court orders iFood to pay delivery worker who says its face check flagged his own photos as another person and got him banned; iFood appeals
A delivery worker in Brazil's Federal District who had worked for the iFood app for about three years says he was banned from the platform in April 2024 shortly after completing the app's daily facial recognition check. iFood support told him another person had tried to access his account; when he asked to see that person's photos, they were his own. G1 reports that the only difference from his registration photo was his hair, which he was growing out. In a judgment reported in June 2025, a Brasília labour judge, applying a default because iFood had not filed a defence in time, accepted as true that the contract was suspended through iFood's fault, that he suffered financial and psychological losses, and that the facial recognition tool had a racist failure, and ordered iFood to pay R$60,000 in moral damages. iFood denies that its facial recognition procedure analyses racial characteristics and has appealed. The account was restored during the case. No appeal ruling has been reported.
AI involvement reported · Causal attribution supported · 3 sources · Added 27/10/2026