Travel columnist says an AI chatbot's advice to walk between Los Angeles airport terminals in 20 minutes led to a 90-minute, 3 km transfer
A solo-travel columnist writing in the Japanese magazine SPUR says that in February 2026, while connecting at Los Angeles International Airport from a US domestic flight to a flight to Haneda, the writer asked an AI chatbot how to get between terminals. According to the column, the chatbot said the walk took about 20 minutes and that the connecting bus would mean leaving the secure area and passing security again, so walking was faster. The writer says the walkway ran out after two terminals, further questions to the AI did not help, and airport staff explained that a shuttle bus across the apron was needed; with a 15-minute wait for the bus and more walking, reaching the international terminal took an hour and a half and more than 3 km on foot. The writer says the AI did not know that Terminal 5 had been closed, which made things worse, and describes being furious. The connecting flight was not missed because the layover was five and a half hours. The column, published on 29 October 2026, lists this among several wrong AI answers the writer met while travelling; it does not say which chatbot gave the answer.
AI involvement reported · Causal attribution alleged · 1 source · Added 31/10/2026