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NOPE

NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

Explore incidents Our scope and evidence

In this selection

Published cases
1
Countries with reported events
—
Located 0 of 1 cases · 1 unknown
Languages in checked sources
1
Recorded for 1 of 1 cases
1Core concern
AI communicated, acted for, depicted or impersonated 1Contextual cases
AI made a decision or claim about someone

1 case has no reviewed AI-to-person relation yet: 1 not yet reviewed and 0 reviewed as unknown. Show these cases

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

0cases with a recorded lawsuit outcome 0cases with a recorded regulatory response 0cases involving minors

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

When events happened

1 case without a known event year

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

No known event years in this selection.

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1 of 665 published cases

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Event date unknownEvent location unknownGoogle AI Overviews

Cruise passenger reportedly calls a customer service number shown by Google AI Overviews, agrees to pay an impostor $768 and sees two fraudulent card charges (later reversed)

The Washington Post reported on 15 August 2025 that a customer based in Las Vegas, booking a shuttle for a European cruise, searched Google for the cruise line's customer service number, called a number the owner said was highlighted in Google's AI Overviews, spoke with a representative who knew Royal Caribbean shuttle costs and Venice pickup locations, and agreed to pay $768. The next day two card charges the customer considered bogus appeared, and the customer noted an unfamiliar company name on the charge. The owner cancelled the card and the charges were reversed. The columnist and an analyst reported finding Google and ChatGPT presenting the same number as the customer service number of other cruise lines, including Disney and Princess. Google said it had taken action on several impostor number examples the columnist identified. OpenAI said many of the pages ChatGPT referenced had been removed. The event date is not stated in the sources.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 29/09/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 14/10/2026. Dataset available under CC BY 4.0.