New York MTA says its AI bus-lane cameras wrongly ticketed drivers parked in legal spots and voided about 3,800 mistaken violations
New York's Metropolitan Transportation Authority (MTA) uses cameras powered by artificial intelligence, mounted on bus windshields, to catch vehicles blocking bus lanes; the system analyses images to decide whether it sees a vehicle stopped where it should not be, and the city's Department of Transportation (DOT) says a person reviews every machine-generated violation before a ticket is issued. In November 2024 NBC New York reported that, during the 2024 expansion to new routes, the cameras on the M79 and Bx35 routes had mistakenly ticketed about 3,800 vehicles. According to the MTA, more than 870 of those violations went to cars, trucks and SUVs parked in legal alternate-side spots, because the cameras had not been programmed to skip those zones; most of the rest were issued during what should have been a warning period. One driver told NBC New York and NPR that tickets for parking he knew to be legal kept arriving, about a dozen in all and three in one day, costing hundreds of dollars; he said he tried to fight them in court, which was not working well, and received apology letters only after his story was broadcast. A second driver's summons carried a photo showing him in a legal alternate-side spot. The MTA said all the mistaken violations were reversed, payments were being refunded and the software was corrected. An unnamed source told NBC the cameras were made by Hayden AI; the MTA blamed about 800 of the tickets on a Hayden AI programming error, and a Hayden AI officer told NPR the problems had nothing to do with the AI or the technology and were a configuration issue. DOT declined to say how its human reviewers missed the erroneous violations.
AI involvement reported · Causal attribution supported · 2 sources · Added 31/10/2026