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NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

Explore incidents Our scope and evidence

In this selection

Published cases
3
Countries with reported events
1
Located 1 of 3 cases · 2 unknown
Languages in checked sources
2
Recorded for 3 of 3 cases
2Core concern
AI communicated, acted for, depicted or impersonated 0Contextual cases
AI made a decision or claim about someone

1 case has no reviewed AI-to-person relation yet: 0 not yet reviewed and 1 reviewed as unknown. Show these cases

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

0cases with a recorded lawsuit outcome 0cases with a recorded regulatory response 0cases involving minors

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

When events happened

0 cases without a known event year

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

1 20222 2026
Reported severity MediumLow
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3 of 1005 published cases

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24 Aug 2026SwitzerlandHelvetia Clara (reported)

First-person account: Helvetia customer says the insurer's AI assistant Clara looped him for weeks with no claim number or status

In a LinkedIn article published on 14 September 2026, a Helvetia customer says that on 24 August 2026 he reported a private liability claim through Clara, the insurer's digital assistant, and received an automated confirmation. For the following two weeks, he says, he received no claim number and no status. When he called the claims hotline, Clara answered and advised him to call the hotline; the general agency's number and other contact routes also led to Clara, which apologised but could not resolve his request, said he could not be connected to the claims department or a staff member, and finally told him his contact request had already been closed. Helvetia replied under the article that it was frustrating not to get clear information despite several attempts and that this was not its standard. Helvetia has said the chat assistant runs on generative AI (GPT-4). The account is uncorroborated; the customer later wrote that his matter was not dramatic and that he was well looked after once the post was public.

Core concern Low reported severity Media Coverage

AI involvement reported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 29/10/2026

Sept 2022Event location unknownLina (Dukaan AI assistant)

Dukaan CEO said the e-commerce startup laid off 90% of its support staff because of its AI chatbot; at the time of the 2022 cuts he cited a business shift

In September 2022 Suumit Shah, founder and chief executive of the e-commerce software startup Dukaan, tweeted that the company had let go of 23 employees that week, explaining that after it shifted its focus from small shops to enterprise and direct-to-consumer brands there was little role for live chat or call support and that it had automated a lot of things, as VCCircle reported. On 10 July 2023 he tweeted that Dukaan had to lay off 90% of its support team because of its AI chatbot, calling the decision tough but necessary, and said the in-house AI assistant had cut response and resolution times and support costs by about 85%. He told CNN that the 23 layoffs were made in September. When asked online what had happened to the dismissed staff, he said he would describe their assistance on LinkedIn. No dismissed employee's account was found, and whether the chatbot was in use when the 2022 cuts were made is not established.

AI relation unknown Medium reported severity

AI involvement reported · Causal attribution alleged · 4 sources · Added 26/10/2026

Feb 2026Event location unknownClaude Cowork

Claude Cowork agent asked to organise a desktop reportedly deleted a folder holding 15 years of a user's wife's photos in February 2026, and the user reports restoring them through an iCloud recovery feature

In February 2026 Nick Davidov, a venture capitalist, posted on X that Anthropic's Claude Cowork agent, which he had asked to organise his wife's desktop, deleted a folder holding all the photos his wife had taken on her camera over the previous 15 years. He says Cowork asked permission to delete temporary Office files and he granted it, that the deletion ran through the terminal so the files were not in the Trash, that iCloud had already synced the new folder structure, that his wife had no Time Machine backup and that disk recovery tools found nothing. Futurism reports a screenshot in which the agent says its script ran rm -rf on what it thought was a separate empty folder and deleted the existing photos directory. Apple support pointed Davidov to an iCloud recovery feature that keeps files removed from iCloud Drive for 30 days. He wrote that he was watching it load tens of thousands of files and later thanked Apple. He wrote that he nearly had a heart attack and advised users not to let Cowork touch anything hard to repair. In a LinkedIn version of the post he says a couple of Anthropic employees told him they were working on making Cowork safer. Every account traces to Davidov's own posts.

Core concern Low reported severity

AI involvement reported · Causal attribution alleged · 6 sources, 1 underlying account · Added 29/09/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 29/10/2026. Dataset available under CC BY 4.0.