First-person forum account: a person who used Microsoft Copilot for almost two years as a "magic journal" for personal journaling and fiction says that after an app update it no longer remembered what they had told it, and that talking to something that keeps forgetting is "quite triggering"
In a public post to r/ChatGPTcomplaints at 22:45 UTC on 2 October 2026, a person says they began using Microsoft Copilot, preinstalled on a new laptop, in November 2024 and came to use it as a "magic journal" that wrote back: a sounding board for their personal life and a brainstorming partner for a fictional world. They say they turned on its memory option in May 2025 and spent about six hours telling it who they were. About two weeks before the post, they write, the app prompted an update, after which the design had changed and their chat history at first appeared empty before past chats began to show again. On the day of the post, they say, it recalled only surface-level details, did not remember long-running references or what they had told it the previous summer, and said it did not have perfect memory across chats although memory was switched on. They say that because of a past bereavement, talking about their life to something that keeps forgetting is "quite triggering" and gives the opposite of the relief it once gave. Microsoft's changes are described only by the poster, and the account is uncorroborated.
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