Finnish youth chat service says young people abroad who said an AI recommended it sought help there and were redirected, leaving them disappointed
Helsingin Sanomat reported on 29 October 2026 that Netari, the online youth service of Pelastakaa Lapset (Save the Children Finland), has since summer 2026 received requests for help from young people around the world, and that some of them say they ended up at the service on an AI's recommendation. According to the organisation's psychosocial support expert, about 20 to 30 contacts from abroad have arrived since the summer, from countries including Uganda, Britain, India and Palestine; the messages are long and partly composed with AI, and describe violence, loneliness and long-standing problems. The expert says some of these young people live in families or communities where they experience violence and discrimination because of their identity, and some are very self-destructive. Netari's chat help is meant for young people living in Finland. The organisation has decided that young people living permanently abroad are directed straight to services in their own countries, and Netari has looked for such services for them; the expert says the young people have been clearly disappointed when redirected, and the organisation is concerned that some may be left without support. Working through these situations burdens duty staff and takes time from young people in Finland. The route by which every young person found the service is not known; some may have found it through search engines or social media, and the names of the AI services involved are not known. A University of Helsinki computer science professor considers it possible that the contacts relate to how AI is trained to answer requests for help, and calls this guesswork.
AI involvement reported · Causal attribution alleged · 1 source · Added 30/10/2026