Greater Manchester: woman on a Facewatch watchlist after a store theft allegation was ejected from two Home Bargains stores, then found to have paid
BBC News reported on 14 June 2025 that a woman was asked to leave a Home Bargains store in Salford on 24 May 2025 and another in Fallowfield, Manchester, on 4 June 2025, with no initial explanation. She later learned her profile was on a Facewatch facial recognition watchlist after an allegation of theft of about 10 pounds of toilet rolls on 8 May. Facewatch said a review showed the items had been paid for. A Reach newspaper report of 18 June 2025 quotes Facewatch saying there was no error with its technology and that a staff member wrongly marked her as a thief. BBC reports a Facewatch email saying the Home Bargains branches involved were suspended from using its system. She reports days of anxiety. The Reach report says she received an apology on 6 June.
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 29/09/2026