First-person forum account: a person who asked Gemini to help reconnect their one remaining wireless earbud says it assured them it was "100 percent sure" unpairing was safe, that the earbud then stopped working, and that the maker refused a replacement because the warranty had expired
In a public post to r/GeminiAI at 19:56 UTC on 2 October 2026, a person says they had lost one earbud of a Soundcore Liberty 4 NC pair and that the remaining earbud had stopped appearing in their laptop's Bluetooth settings. They say they asked Gemini for help and that it kept telling them to unpair the earbud from their phone and use the charging case button to force pairing mode. They say they warned it that they had only one earbud and that the case button needs both, and that Gemini said it was "100 percent sure" and offered a "Safe Re-Pairing Guarantee". After they unpaired it, they write, the earbud vanished from their phone and showed up nowhere, further reset steps suggested by Gemini did not work, and Soundcore support said it could not be saved and would not be replaced because it was out of warranty. They say they are out 65 euros. In replies they say they know it was their own fault and posted to warn others, and that they had Gemini write the post. The account is uncorroborated.
AI involvement reported · Causal attribution alleged · 1 source · Added 03/10/2026