Advocates say CBP One asylum app's facial recognition rejected photos of Black asylum seekers at the US-Mexico border, blocking appointments
In January 2023 US Customs and Border Protection (CBP) made its CBP One mobile app the only way for migrants at the US-Mexico border to apply for asylum appointments and exemption from Title 42 restrictions; applicants had to upload a photo of themselves through the app. In February 2023 the Guardian and the Border Chronicle, both reporting by Melissa del Bosque, quoted three non-profits working with Haitian and African asylum seekers in Tijuana, Reynosa and Matamoros who said the app's facial recognition was failing to register many people with darker skin, so they could not upload their photos and obtain appointments. The executive director of Al Otro Lado said Haitians at a workshop her organisation held in Tijuana the day after the app went live got error after error message. The Sidewalk School said hardly anyone among about 4,000 Black asylum seekers in Reynosa and 1,000 Haitians in Matamoros was getting an appointment, and that shining construction lights on faces let adults get past the photo step but not children under six, which kept families from applying. A Haitian Bridge Alliance attorney said the app had helped lighter-skinned applicants but not Haitians. The advocates also described other barriers, such as outdated phones and poor internet access. CBP did not answer the Guardian's questions before publication and told the Border Chronicle no one was available to respond. No technical analysis of the failures is reported.
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 31/10/2026