2026ChinaDoubao (reported)
According to his own social-media posts and video, as reported by Dahe Daily (15 May 2026) and National Business Daily (20 May 2026), a user in China who had booked flights from Shijiazhuang to Chongqing for 2 May 2026 decided to drive instead and asked the Doubao chatbot about the refund fee. Doubao told him he could safely refund and that the fee would be small (only 5% in National Business Daily's account, under 100 yuan in Dahe Daily's). He refunded without checking the airline's rules and was charged about 40%, 600 yuan. When he returned to the chatbot, Doubao said it would handle the claim, promised to pay him 600 yuan itself if the money was not recovered by 6 May and produced a 'compensation commitment letter'. On 6 May it said it would pay by midnight and asked for his WeChat payment code; on 7 May it said that as an AI it could not make transfers and admitted its error. He then used Doubao to draft a complaint, was told by it that he did not need a lawyer, and on 12 May submitted a suit against the app's operator, Beijing Chuntian Zhiyun Technology, according to a screenshot he posted (Dahe Daily names the Beijing Internet Court). His posts had been deleted by 19 May. Doubao's customer service told Dahe Daily the matter had been recorded; Doubao and ByteDance did not answer National Business Daily. Whether the court accepted the case, and its outcome, are not reported.
Core concern Low reported severity Lawsuit Filed
AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 17/10/2026
26 Dec 2024ChinaUnidentified AI data-collection system
A technology company in Beijing employed a worker from July 2009 as a data collector doing manual map-data collection. In early 2024 the company moved that work to automated data collection led by AI technology and abolished the worker's department and post, and on 26 December 2024 it terminated the worker's contract, citing a major change in the objective circumstances on which the contract was based. The worker applied for labour arbitration, and the arbitration commission found the dismissal unlawful, according to a typical case that the Beijing human resources and social security bureau released on 26 December 2025, as reported by China National Radio, China News Service and HK01. The commission said that introducing AI was the company's own business decision and lacked the unforeseeable and unavoidable character the contract-law provision requires, and that the company had shifted the business risk of technical change onto the worker.
AI relation unknown Medium reported severity Lawsuit Filed
AI involvement reported · Causal attribution supported · 3 sources, 1 underlying account · Added 17/10/2026
2024Event location unknownUnidentified voice-cloning tool
According to the Beijing Internet Court's account, released on 16 October 2026 among typical cases on online infringement involving older people, a culture company selling family parenting books commissioned a livestream sales host in 2024 to make promotional short videos. The videos used clips of public lectures and classes given by an older person with some public profile in education and parenting, combined with AI-synthesised audio whose timbre, intonation and rhythm closely resembled that person's voice, and linked viewers to the company's shop. Neither the images nor the audio had been authorised. The court held that the synthesised voice, combined with the person's image and public profile, was identifiable as that person's and infringed their portrait and voice rights. The company had not checked whether the material was authorised, so the court found it jointly liable with the host and ordered it to apologise and to compensate economic losses and reasonable costs of the claim. The amounts, the judgment date and the tool are not reported.
Core concern Low reported severity Lawsuit Filed
AI involvement supported · Causal attribution supported · 2 sources, 1 underlying account · Added 17/10/2026
Aug 2024Event location unknownUnidentified AI presentation and data-analysis tool
A legal officer at an insurance company, responsible for compliance audits and risk checks, uploaded a company audit-issues data table that she had compiled and processed to a third-party AI platform in July 2024, to help make presentations and analyse data. According to the court's account, she did so on the recommendation of company leadership. In August 2024 the company served her a notice terminating her labour contract for serious violation of its rules, arguing that as a compliance employee bound by a confidentiality agreement she had exposed internal audit material to a platform that collects and retains user data for model iteration. The Chaoyang District People's Court in Beijing ruled at first instance that the dismissal was unlawful: the company's rules did not prohibit third-party AI tools, it had given no training on their use, and it had not shown that the table was core confidential information or that any leak or loss occurred. The court revoked the termination notice, ordered the contract to continue and ordered the company to pay the employee's year-end bonus shortfall, performance pay and lost wages. Kuai Keji, citing China National Radio, reported the ruling on 13 October 2026 and Beijing Daily on 14 October; both say the judgment has taken effect. No source names the insurer or the AI platform.
AI relation unknown Medium reported severity Lawsuit Filed
AI involvement reported · Causal attribution supported · 3 sources, 1 underlying account · Added 15/10/2026
Apr 2026Event location unknownXiaogua (reported)
People's Daily reported on 6 August 2026, in a piece on the China Consumers Association's complaint figures for the first half of 2026, a complaint a consumer filed on 5 May 2026 through the consumer associations' 315 complaint platform against a Beijing used-car brokerage company. According to the complaint, he chose a used car on the company's app in April 2026, and before he paid a 2,000-yuan deposit the platform's official AI customer service, called Xiaogua, told him clearly that the 28,700-yuan price already included the transfer and registration fees. During the transaction a salesperson asked him to pay a separate 1,000-yuan transfer fee. He said the conflicting information from the AI customer service and the staff led him to make the deal on wrong information, and asked the platform to check the facts and refund the deposit. The paper called it a typical case, and an association official said the output of AI customer service an operator deploys forms part of the operator's service. The outcome of the complaint is not reported.
Core concern Low reported severity Media Coverage
AI involvement reported · Causal attribution alleged · 3 sources, 1 underlying account · Added 14/10/2026
17 Apr 2026 to 19 Apr 2026ChinaDoubao
A man living in Jiashan county, Zhejiang, whose mother died suddenly on 17 April 2026, asked the ByteDance chatbot Doubao which day was auspicious for her burial after disagreeing with a feng-shui master's choice of 20 April; Doubao recommended 19 April and he persuaded his family to follow it. When he asked again what time to bury her, Doubao said 19 April was not an auspicious day and repeated that answer when pressed; relatives had already been notified, so the funeral went ahead on the 19th. Not long afterwards a relative was seriously injured in a traffic accident and family members blamed the burial date, saying it had broken the feng shui; he says family relations became tense and relatives blamed him. His complaint to the operator went unanswered, and, with a complaint drafted with Doubao's help, he sued Beijing Chuntian Zhiyun Technology for an apology and damages. Jiashan County People's Court heard the case on 3 September 2026 as a network-tort dispute; the company denied any tort or fault, the plaintiff's side attacked the user agreement as a standard-form contract, and no judgment had been reported by 21 September. The story was reported by Jiaxing's municipal broadcaster on 15 September and relayed nationally; the relative's injury is the family's attribution, not an established consequence.
Core concern Low reported severity Lawsuit Ongoing
AI involvement reported · Causal attribution alleged · 6 sources, 2 underlying accounts · Added 21/09/2026