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NOPE

NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

Explore incidents Our scope and evidence

In this selection

Published cases
2
Countries with reported events
1
Located 1 of 2 cases · 1 unknown
Languages in checked sources
1
Recorded for 2 of 2 cases
2Core concern
AI communicated, acted for, depicted or impersonated 1Contextual cases
AI made a decision or claim about someone

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

0cases with a recorded lawsuit outcome 0cases with a recorded regulatory response 0cases involving minors

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

When events happened

2 cases without a known event year

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

2 2025
Reported severity Low
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2 of 1101 published cases

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Sept 2025Event location unknownRevolut chatbot

Ombudsman finds Revolut repeatedly misled customer after chatbot falsely confirmed £1,119 refund

In September 2025 a Revolut customer asked its chatbot to refund loyalty points. According to Financial Ombudsman Service decision DRN-6062372, he was initially offered £22.38 for 1,119 points. Four days later the chatbot said those points were worth £1,119 and confirmed it had processed that refund. After the chatbot retracted this, a live agent said the £1,119 refund was being processed. The next day the chatbot said it had issued £22.38. The customer described financial pressure and distress, said he had disclosed ADHD to Revolut, and supplied a GP letter describing symptoms including anxiety and insomnia. The ombudsman discussed the bank's responsibility to accommodate vulnerable customers, but also thought the customer probably knew the higher figure was wrong and said Revolut corrected matters quickly. It nevertheless found that repeated misinformation had raised his expectations and directed another £50 compensation, bringing the award to £100. He was never entitled to the £1,119. Acceptance of the decision, payment of the additional £50 and any changes to the chatbot or support process are unconfirmed.

Core concern Low reported severity

AI involvement supported · Causal attribution supported · 1 source · Added 15/10/2026

3 Dec 2025ChinaDoubao Phone Assistant

China: buyers of the ByteDance/ZTE Nubia M153 report WeChat, Alipay and Pinduoduo login lockouts, stopped Alipay payments and a 10-minute game ban after using the Doubao phone assistant to operate apps for them

ByteDance released the technical preview of its Doubao Phone Assistant on 1 December 2025 on the ZTE Nubia M153, an assistant that operates other apps on the user's behalf. On 3 December, 36Kr reports that users in the Nubia M153 user group said WeChat quit unexpectedly and could not be logged in again after they used the assistant to send messages and red envelopes, and The Paper (via Wallstreetcn) reports that users confirmed WeChat crashes and login failures. 36Kr also reports users seeing an 'abnormal login environment' prompt on Alipay, Alipay purchase tasks stopped midway, a 10-minute ban from a mobile game after the assistant played for a user, and Pinduoduo accounts that could not log in on the phone after the assistant was used to browse videos for coins. WeChat told The Paper it took no special action and that existing risk controls may have been triggered. ByteDance took the assistant's WeChat operation offline, said blocked WeChat accounts would be unblocked one by one, and, according to Nikkei Asia as relayed by Business Standard on 8 December, announced a temporary suspension of gaming, banking and online payment functions. The reports rest on user statements relayed by media, and the number of affected users is not stated.

Core concern Low reported severity Media Coverage

AI involvement supported · Causal attribution alleged · 3 sources · Added 29/09/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 11/11/2026. Dataset available under CC BY 4.0.