Patient says an ultrasound provider's AI phone agent, not disclosed as AI, called to book a test their doctor had not ordered (first-person)
In Bluesky posts on 2 November 2026, a patient says a caller presenting as a human employee phoned that day to schedule a test their doctor had not ordered, said they needed a different test, had their address and insurer wrong and did not know whether any of it was covered. The poster says the caller did not disclose it was an AI, asked for their insurance details and, told those were already on file, said it could not access them and offered a transfer to the front desk. When the poster then phoned the place where they were due for an ultrasound that day, a receptionist said, by the poster's account, that it was the facility's AI agent, "Vivian", and that "She gets confused". The poster says they were shocked. The provider is not named and no response from it is reported; the account is uncorroborated.
AI involvement reported · Causal attribution alleged · 4 sources, 1 underlying account · Added 04/11/2026