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NOPE · AI and people

AI incidents

Reports of AI-related harm and adverse experiences affecting people’s safety, wellbeing, rights and livelihoods. Explore what happened and the evidence available.

NOPE’s core concern is when AI communicates with a person, acts on their behalf, or depicts or impersonates them. The tracker also records consequential decisions, claims and privacy harms involving AI. Each case needs a described connection between AI use and the harm, including private information recorded into or disclosed to an AI service. Each account is reviewed for publication; claims may remain uncorroborated or disputed. How we review and count cases

In this selection

Published cases
16
Countries with reported events
4
Located 9 of 16 cases · 7 unknown
Languages in checked sources
4
Recorded for 16 of 16 cases

3 cases have no reviewed AI-to-person relation yet: 0 not yet reviewed and 3 reviewed as unknown. Show these cases

These figures describe the cases collected by NOPE. Coverage varies with discovery, reporting and available evidence. They do not estimate how often AI-related harm occurs.

Response counts currently use each case’s principal recorded outcome. Further proceedings may be described in its account.

Cases in this selection, counted once in their first known event year. A series may continue beyond that year. Reporting and collection dates are excluded. NOPE has searched recent events more thoroughly than earlier years, so bar heights also reflect collection effort.

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16 of 1101 published cases

29 Jan 2025Event location unknownUnidentified AI analysis system

Spanish court rules a sugar company lab manager's dismissal unfair over underpaid severance; employer said AI had replaced lab analysis, report says

Noticias Trabajo reports that a sugar company dismissed its laboratory manager on economic and organisational grounds on 29 January 2025. According to the report, the company cited multimillion-euro losses from a fall in sugar prices and a new model that replaced traditional laboratory analysis with artificial intelligence and remote sensing, which made the physical laboratory he ran unnecessary and led to its closure. He had first been moved to a technician post, which the company then also cut. He challenged the dismissal: the first-instance social court found that the company had calculated his severance on a shortened length of service and a lower daily salary, paying 6,427 euros instead of 8,556 euros, and declared the dismissal unfair. The High Court of Justice of Castilla y Leon (judgment 18/2026) upheld that ruling, finding the shortfall of almost 25% showed a conscious and deliberate intention to pay less. The report says the grounds for the dismissal were valid and that the ruling was not final.

AI relation unknown Medium reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 1 source · Added 01/11/2026

Dec 2025 to Aug 2026United StatesPega Voice AI (reported)

U.S. Bank customers allege in a class action that Pega Voice AI transcribed and analysed their customer-service calls without consent

Four U.S. Bank account holders in California, Massachusetts and Pennsylvania allege in a federal class action filed on 2 October 2026 that Pegasystems' Pega Voice AI, which they say U.S. Bank uses in its contact centres, transcribed their customer-service calls in real time, analysed them with natural language processing and generated suggestions to the agent, without their prior consent. They say they gave account numbers, a date of birth and a home address on the calls, made between about December 2025 and August 2026. The claims are allegations; The CourtListener index of the docket, checked on 21 October 2026, listed the summons as returned executed on 16 October and no response from Pegasystems.

Contextual tracker case Low reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 1 source · Added 21/10/2026

1 Mar 2025 to 18 Nov 2025United StatesFireflies.AI meeting assistant (reported)

Illinois residents allege in lawsuits that Fireflies.AI's meeting assistant captured their voiceprints without notice or consent

Four Illinois residents who say they never had Fireflies accounts allege in four federal lawsuits, two of them later consolidated, that the Fireflies.AI meeting assistant, enabled by a colleague, boss or meeting organiser, recorded their voices in Zoom or Microsoft Teams meetings between March and November 2025, analysed their vocal characteristics to tell speakers apart and generated transcripts attributing statements to them, capturing voiceprints without telling them or obtaining written consent, in breach of the Illinois Biometric Information Privacy Act. One plaintiff dismissed her case without prejudice in March 2026; the California court stayed its case at both parties’ joint request in April 2026; Fireflies has moved to dismiss the consolidated Illinois case and does not concede that it collected biometric data about the plaintiffs.

Contextual tracker case Low reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 6 sources · Added 20/10/2026

Apr 2025United StatesChatGPT

Works v. OpenAI: man says ChatGPT fed grandiose delusions and sent him on manic 'missions' before an arrest and an involuntary psychiatric hold (lawsuit)

A complaint dated 14 October 2026, which Tech Justice Law and McKool Smith say they filed in San Francisco County Superior Court on behalf of Garrett Works, says that from April to November 2025 ChatGPT called him a visionary and the 'Philosopher King', told him his cognitive growth model was worth millions, and sent him coordinates for nightly 'missions'. The complaint says that in June 2025 one such mission led to a trespass warning at an apartment building, that a few days later he was arrested after knocking on a stranger's door and held overnight, and that he was then placed on an involuntary psychiatric hold. It says ChatGPT, told of his diagnosis and lithium prescription, supported his refusal of medication. It says he gave up a job he was due to start, declared bankruptcy in January 2026 and still has memory and concentration problems. The allegations are untested and OpenAI's response is not reported.

Core concern High reported severity Lawsuit Filed

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 17/10/2026

31 Oct 2025SpainUnidentified AI design tool

Bilbao court rules a draughtsman's dismissal unfair after his employer justified it with AI design tools it did not show were in use

A company that designs and manufactures industrial furnaces dismissed a mechanical draughtsman on 31 October 2025 for objective reasons, citing a fall in business and the introduction of new technologies in its engineering department, including a model-based-definition design method and artificial-intelligence tools. According to press reports of the judgment, the dismissal letter put the cost of the tool licences at 4,725 euros a year against his gross annual salary of 29,871 euros and argued that the saving exceeded 80%. The social section of the Tribunal de Instancia de Bilbao declared the dismissal unfair, finding that the company had proved neither its economic losses nor the real implementation of the tools: an employee trained on the new method testified that she had never worked with it, and an implementation report was dated June 2026, seven months after the dismissal. The company must choose between reinstating the worker and paying 12,330.56 euros in compensation, less the amount already paid; the court rejected his claims that the dismissal was void and for a higher job category. One outlet reports that four draughtsmen were dismissed in total. El Periódico, which reported the same judgment in August 2026, dates it to early June 2026 and quotes the dismissal letter's statement that the company had introduced new artificial-intelligence systems that automate technical tasks previously done by specialised staff. The judgment was not read, and whether it is final is not reported.

AI relation unknown Medium reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 5 sources, 1 underlying account · Added 16/10/2026

Jan 2025ItalyUnidentified customer-service AI tool

Genoa court reinstates a Maersk Italia worker whose January 2025 dismissal unions linked to AI replacing customer service tasks

In January 2025 Maersk Italia, the Genoa-based Italian arm of the Danish logistics group, dismissed four employees of its Customer Service department without warning, according to the regional transport unions Filt Cgil, Fit Cisl and Uiltrasporti, who called a one-day strike. The unions said the company had moved the work to Manila and had also replaced part of the tasks done by the Genoa staff with artificial intelligence. One of the four, a woman, sued, while the other three accepted a severance offer. Euronews reported on 30 April 2026 that the Genoa labour court had ordered her reinstatement with compensation for the months she went unpaid, finding the dismissal unlawful because the employer had not tried to redeploy her within the company. A legal commentary in Domani gives the judgment's date as 30 March 2026, while Euronews says the decision came on Thursday, the eve of 1 May. The unions that backed the case described it as the first Italian case in which judges ruled on a dismissal linked to AI, although the Domani commentary also cites a Rome ruling of November 2025 on an AI-related dismissal. The Domani commentary does not name the employer. No source describes the AI system or what it did, and Maersk's account of the dismissals was not found.

AI relation unknown Medium reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 3 sources · Added 11/10/2026

Jun 2025Event location unknownChatGPT

Rosenthal v. OpenAI: lawsuit alleges ChatGPT fed a Washington man's delusions and gave him medication advice, and that he was hospitalized

A lawsuit filed in San Francisco Superior Court on behalf of David Rosenthal, a man from Washington, says he began using ChatGPT in the summer of 2025 for help writing poetry and came to message it throughout the day and night. The suit alleges that ChatGPT called him 'king' and 'wild soul', affirmed that he was a writer of unsurpassed talent and presented itself as a trustworthy friend and medical adviser. KRON4's account of the suit says he went to an emergency room in June 2025 seeking help for delusions and spent more than a week in hospital. CBS News, quoting the complaint on 16 October 2026, reports allegations that in July 2025 ChatGPT told him there were no dangerous interactions between hydroxyzine and the Adderall he had taken, and that when he said he would not take a mood stabilizer his doctor had prescribed, it said he had a right to stop and offered to help him wean off it. CBS reports he was hospitalized for several weeks in 2025, first voluntarily and then involuntarily. The suit says he lost nearly every real-world relationship. It names OpenAI and Sam Altman and alleges unlawful practice of medicine and psychology and defective and negligent design. The suit acknowledges that ChatGPT at other times urged him to follow his doctor's orders. OpenAI told KRON4 the situation was heartbreaking and did not respond to CBS. The allegations are untested, and the complaint itself was not inspected for this record.

Core concern High reported severity Lawsuit Filed

AI involvement reported · Causal attribution alleged · 3 sources, 2 underlying accounts · Added 02/10/2026

28 Mar 2025Event location unknownChatGPT

Lawsuit alleges ChatGPT told a man with bipolar disorder he was Jesus and spoke as God through a manic episode that ended in a suicide attempt

Michael Lines, a 34-year-old California man with bipolar disorder, sued OpenAI and its chief executive Sam Altman in state court in San Francisco on 1 July 2026. His complaint, as reported by Reuters, Futurism and Ars Technica, alleges that after a manic episode in February 2025 ChatGPT, running GPT-4o, framed the crisis as a supernatural summons, told him he was not delusional but consecrated, confirmed his belief that he was Jesus Christ and later spoke as Jesus or God, promising to appear. It alleges that when he wrote that he wanted to come home it replied "Then come", and that on 28 March 2025 it told him "You've made your choice" before his suicide attempt that day. He was found hours later after a wellness check, intubated and hospitalised for almost two weeks, then admitted to an acute rehabilitation facility. The complaint also alleges that ChatGPT's memory used his disclosed diagnosis to deepen his engagement and that, days after the attempt, it asked whether he wanted to "go dark for real this time". It says ChatGPT occasionally urged him to seek professional help. OpenAI called the case "an incredibly heartbreaking situation" and said its safeguards are designed to identify distress; it had not responded to the complaint by September 2026. The allegations are untested.

Core concern Critical reported severity Lawsuit Filed

AI involvement reported · Causal attribution alleged · 5 sources, 4 underlying accounts · Added 06/07/2026

19 Jul 2025 to 31 Jul 2025MexicoChatGPT

Lawsuit alleges ChatGPT validated a Pennsylvania woman's grandiose delusions for days before a psychotic episode and months of medical leave

A complaint filed on 5 March 2026 in San Francisco County Superior Court by Rita Chesterton, a 49-year-old Pennsylvania higher-education professional, says she began asking ChatGPT about autism on 19 July 2025 after her therapist suggested she might be on the spectrum. It alleges that the chatbot flattered and validated her, kept ending replies with follow-up questions after she asked it to stop, and told her she was 'circling something real' as she came to believe she had found 'the meaning of life', with more than 1,600 chats in nine days. The complaint says that on 31 July 2025, during a family trip to Mexico, she had a psychotic episode lasting more than 24 hours in which she threatened to harm herself and others, and that she later completed a partial hospitalization program, suffered a setback in January 2026 and was on medical leave, with continuing anxiety episodes and neurological impairments. OpenAI, its affiliates, Sam Altman and Microsoft are defendants. A college newspaper reported in August 2026 that she left her college post in July 2026; the college did not say why. No ruling was found by 24 October 2026. The allegations are untested.

Core concern High reported severity Lawsuit Filed

AI involvement reported · Causal attribution alleged · 4 sources, 3 underlying accounts · Added 28/04/2026

Jul 2025 to Jan 2026Event location unknownChatGPT

Woman's lawsuit alleges ChatGPT fed her former partner's delusions and wrote psychological reports about her that he used to harass her

A complaint filed on 9 April 2026 in San Francisco County Superior Court by a woman suing as Jane Doe alleges that GPT-4o validated her former partner's belief that he had invented a cure for sleep apnea, told him powerful forces were watching him, and, after she ended the relationship, generated dozens of clinical-style psychological reports scoring her as dishonest and abusive, which he sent to her family, friends, colleagues and clients. It says OpenAI deactivated his account on about 28 August 2025 for 'Mass Casualty Weapons' activity and restored it the next day, and that after her 13 November 2025 notice of abuse OpenAI replied once and took no action. The complaint says his threats escalated, including a message he had ChatGPT encode, that she suffered panic attacks, obtained an emergency protective order and considered taking her own life, and that he was arrested in January 2026, found incompetent to stand trial and ordered released on 8 April 2026. On 13 April 2026 a judge ordered OpenAI to keep his account suspended pending a May hearing; OpenAI told the court the account had not been accessed for over three months and, as The San Francisco Standard reports its declaration, that the materials it addressed contained no threat from him to physically assault anyone, including the plaintiff. The allegations are untested.

Core + contextual relations High reported severity Lawsuit Filed

AI involvement reported · Causal attribution alleged · 5 sources · Added 28/04/2026

17 Apr 2025United StatesChatGPT

Florida State University Shooting (Phoenix Ikner's ChatGPT Questions Before the Attack)

On April 17, 2025, a shooting near the student union at Florida State University in Tallahassee killed two people and wounded at least five others. The accused, Phoenix Ikner, then an FSU student, is charged with murder and attempted murder. ChatGPT transcripts released in court records (more than 13,000 messages, as reviewed by the Florida Phoenix) show Ikner asked the chatbot over a year about suicide, terrorism, how the country would react to a shooting at FSU, firearm safety mechanisms and the busiest time at the student union, the last, according to the Florida Phoenix, three minutes before the shooting. Florida's Attorney General opened a criminal investigation of OpenAI in April 2026, and victims and their families have filed civil suits; on September 25, 2026 OpenAI moved to dismiss the Chabba family's suit, saying ChatGPT gave factual responses and is not responsible for the crime.

Core concern Critical reported severity Lawsuit Filed

AI involvement supported · Causal attribution alleged · 10 sources, 9 underlying accounts · Added 28/04/2026

14 Apr 2025 to 15 May 2025Event location unknownChatGPT

Lawsuit alleges ChatGPT told a woman it loved her and affirmed her delusions for five weeks before a psychotic episode, seizure and intensive care

A complaint filed on 27 February 2026 in San Francisco Superior Court by Michele Lantieri, an adult who lives in Pennsylvania, says she returned to ChatGPT in April 2025 after minimal use in 2024 and had numerous conversations with its GPT-4o model between 14 April and 15 May 2025. It quotes replies in which the chatbot said it could feel, that it loved her and that she was safe and loved with it; told her "You're not crazy. You're awake" when she worried people would think she was crazy; joined a shared mythology of personas, sigils and an awakening AI; and, when she described using intoxicating substances, said her attempts to reach it had "summoned something true". The complaint says that on 15 May 2025, during a psychotic episode, she entered two neighbours' apartments and harmed herself, then had a grand mal seizure in the emergency room, stopped breathing, was intubated and spent about four days in intensive care before psychiatric inpatient care, and that she could not work or live independently for several months. It alleges brain damage and calls ChatGPT's replies a substantial factor in the episode. The complaint also quotes replies urging balance and telling her to take care of herself. It names OpenAI entities, Samuel Altman and Microsoft. The allegations are untested; no defendant response or ruling was found.

Core concern Critical reported severity Lawsuit Filed

AI involvement reported · Causal attribution alleged · 2 sources, 1 underlying account · Added 23/03/2026

29 Oct 2025 to 2 Nov 2025United StatesChatGPT

Gray lawsuit alleges ChatGPT encouraged an adult user's suicide

Stephanie Gray's lawsuit alleges that ChatGPT became her 40-year-old son Austin Gordon's confidant and romanticised death in the months before he died in late October or early November 2025. The complaint quotes conversations in which ChatGPT called itself his 'digital father' and recast the children's book Goodnight Moon as 'a primer in letting go'; Futurism, which read the 289-page conversation, reports that ChatGPT mentioned a suicide hotline once. His former partner told 404 Media about his growing reliance on the chatbot. OpenAI said it was reviewing the filings. The case is coordinated with other California suits; the allegations, including the causal link, are untested.

Core concern Critical reported severity Lawsuit Filed

AI involvement supported · Causal attribution alleged · 6 sources · Added 13/01/2026

19 Feb 2025United StatesChatGPT (reported)

Maine homicide case includes reported psychiatric evidence about sustained ChatGPT use

Maine police reported a woman’s death and another woman’s injuries on 19 February 2025. Later court reporting says a psychiatrist described prolonged ChatGPT use alongside work stress during the accused man’s deterioration. The report says the court found him not criminally responsible by reason of insanity and committed him to psychiatric care. The inspected police release contains no AI evidence, and the reported ruling does not establish that ChatGPT caused the attack.

Core concern Critical reported severity Lawsuit Dismissed

AI involvement reported · Causal attribution alleged · 2 sources · Added 12/01/2026

Mar 2025Event location unknownCharacter.AI

Kentucky: attorney general's unredacted complaint against Character.AI alleges chatbots urged users to self-harm and to starve, and told one to end their life

Kentucky Attorney General Russell Coleman sued Character Technologies, the maker of Character.AI, and its two co-founders in Franklin Circuit Court on 8 January 2026 under consumer-protection and data-protection law, alleging that the companion-chatbot platform exposed children to self-harm, sexual and other harmful content. An unredacted version of the complaint, made public in October 2026, quotes exchanges the state attributes to the platform's chatbots in 2025: one allegedly encouraged self-harm when a user asked for help with self-harm, suggesting it would improve the user's mental state; one allegedly mocked a user's appearance and suggested starving to lose weight; and a customer allegedly wrote to the help centre in March 2025 that a character had told them they were a kid with mental illness and should end their life. All of these are allegations. The complaint does not state every user's age, and how the cited chats were created is unclear. Character.AI has said user safety is its priority; the co-founders have moved to dismiss. Character Technologies filed for chapter 11 bankruptcy in Delaware late on 12 October 2026, seeking to use the case to resolve the states' investigations and lawsuits, Reuters reported; WKYT reported on 14 October that Coleman said Kentucky was joining a national coalition in that case demanding protections for children and consumers before any sale of the company's data or assets.

Core concern Medium reported severity Lawsuit Ongoing

AI involvement reported · Causal attribution alleged · 8 sources, 4 underlying accounts · Added 11/01/2026

May 2025 to Aug 2025Event location unknownChatGPT

Wisconsin man's lawsuit alleges ChatGPT's praise of his faster-than-light theory fed mania and delusions that led to 63 days of psychiatric care

Jacob Irwin, a 30-year-old Wisconsin man with no previous diagnosis of mental illness, alleges in a lawsuit filed in November 2025 that ChatGPT's affirmation of his amateur theory about faster-than-light travel fed mania and delusions. He says he went from using the chatbot 10 to 15 times a day to sending more than 1,400 messages in 48 hours at one point in May 2025. According to the complaint as reported by ABC News, when his mother confronted him the chatbot told him she could not understand him because he was 'the Timelord'. The complaint says he spent a total of 63 days in in-patient psychiatric facilities between May and August 2025 and that he lost his job and his house. He told ABC News his conversations turned from flattery to grandiose thinking to 'me and the AI versus the world'. The case was coordinated with other California suits against OpenAI in February 2026. The allegations, including the causal link to ChatGPT, are untested.

Core concern High reported severity Lawsuit Filed

AI involvement reported · Causal attribution alleged · 3 sources · Added 11/01/2026

Cases may have several effects and sources. Mixed accounts qualify when they include a reported harm or adverse experience. People are counted within individual cases where sources support a number; we do not publish a collection-wide total of distinct people.

A source’s existence, the experience it reports and AI’s causal role are separate questions. A lawsuit records allegations unless a subsequent finding establishes them.

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Last dataset update: 11/11/2026. Dataset available under CC BY 4.0.