{"meta":{"exportedAt":"2026-10-24T06:48:51.662Z","formatVersion":2,"selection":{"q":"wrong-jurisdiction-answer","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"","response":"regulatory","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":0,"languages":2,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":1,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-belgium-pensions-ombudsman-ai-tool-wrongly-said-missed-early-pension-month-payable-retroactively","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'gelet op zijn beperkte digitale vaardigheden drukt hij niet op de verzendknop en is er geen pensioenaanvraag ingediend'; 'Tijdens de eerste maand van pensionering ontdekt de gepensioneerde dat zijn pensioen niet wordt uitbetaald'","relation":"supports","source_id":"s1"},{"locator":"'after failing to submit an online pension application'","relation":"supports","source_id":"s2"}],"assertion":"According to the Pensions Ombudsman, a future retiree with limited digital skills did not press the send button on his online early-retirement application, so no application was filed and his pension was not paid in his first month of retirement.","causal_attribution":"No AI involvement: the Ombudsman attributes the missed payment to the unsubmitted application."},{"id":"c2","status":"reported","evidence":[{"locator":"'Een vervroegd pensioen kan immers pas ingaan ten vroegste vanaf de maand volgend op deze waarin de aanvraag is ingediend'; 'Zijn eerste maand pensioen zal dus niet kunnen uitbetaald worden'","relation":"supports","source_id":"s1"}],"assertion":"The Federal Pension Service told him that an early retirement pension can start at the earliest in the month after the application is filed, so his first month could not be paid.","causal_attribution":"Not an AI claim."},{"id":"c3","status":"reported","evidence":[{"locator":"'De gepensioneerde controleert deze informatie via AI en krijgt als antwoord dat een pensioen tot één jaar met terugwerkende kracht kan uitbetaald worden'; 'Wanneer hij zijn beklag doet bij de Federale Pensioendienst'; 'De gepensioneerde dient een klacht in bij de Ombudsman Pensioenen'","relation":"supports","source_id":"s1"},{"locator":"'later turned to an AI tool, which incorrectly told him that the missed payment could be claimed retrospectively for up to one year'","relation":"supports","source_id":"s2"}],"assertion":"He checked this information using AI and received the answer that a pension can be paid retroactively for up to one year; he then complained to the Federal Pension Service and afterwards filed a complaint with the Pensions Ombudsman.","causal_attribution":"The Ombudsman's account attributes the retroactive-payment answer to an AI tool; the tool's output is known only as the Ombudsman summarises it."},{"id":"c4","status":"documented","evidence":[{"locator":"'De Ombudsman Pensioenen bevestigt dat het antwoord van de FPD correct is'; 'Hij wees de gepensioneerde erop dat de door hem gevonden informatie de Nederlandse regelgeving betrof'","relation":"supports","source_id":"s1"},{"locator":"'found the AI-generated response was based on Dutch, rather than Belgian, pension legislation'","relation":"supports","source_id":"s2"}],"assertion":"The Ombudsman confirmed that the Federal Pension Service's answer was correct and told the retiree that the information he had found concerned Dutch legislation.","causal_attribution":"The Ombudsman's own finding that the AI-sourced information reflected Dutch law."},{"id":"c5","status":"documented","evidence":[{"locator":"'De Ombudsman Pensioenen heeft op deze manier het vertrouwen in de pensioendienst trachten te herstellen'; 'kon de Ombudsman Pensioenen niet helpen om het misgelopen pensioen alsnog met terugwerkende kracht te ontvangen'","relation":"supports","source_id":"s1"},{"locator":"'it was unable to intervene because Belgian pension legislation does not currently recognise a'","relation":"supports","source_id":"s2"}],"assertion":"The Ombudsman referred him to the pension services' websites and says it tried in this way to restore his trust in the pension service; it could not help him receive the missed month retroactively because Belgian pension law contains no right to correct good-faith errors.","causal_attribution":"The Ombudsman connects its effort to restore trust to this case; it does not describe the retiree's own words or feelings."},{"id":"c6","status":"documented","evidence":[{"locator":"'het antwoord vaak niet correct is'; 'uitdrukkelijk vermelden dat het een vraag over een Belgisch- en dus niet Nederlands pensioen betreft'; 'beveelt de Ombudsman Pensioenen dan ook aan een wettelijk kader uit te werken voor de erkenning van het recht op vergissing'","relation":"supports","source_id":"s1"},{"locator":"'when questions are asked using AI tools without clearly defining the scope of the query, the answers are often inaccurate'","relation":"supports","source_id":"s2"}],"assertion":"The Ombudsman concludes that answers from AI tools are often incorrect when a question is not properly scoped, for example by stating that it concerns a Belgian rather than a Dutch pension and which pension scheme applies, and with the other Belgian ombudsmen recommends a legal framework for a right to correct good-faith errors.","causal_attribution":"The Ombudsman's general conclusion and recommendation."}],"effects":[{"label":"relied on an AI answer that his missed pension month could be paid retroactively and complained to the pension service and the Ombudsman on that basis","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.ombudsmanpensioenen.be/nl/news/news.htm","kind":"official_statement","access":"read","language":"nl","translation_note":"Read in Dutch on 2026-10-24 from the Ombudsdienst Pensioenen news page (the item carries no date; the page is served in Windows-1252 and was decoded before reading). Translation by the research agent, an AI. The French news page did not carry the item when read.","independence_group":"belgian-pensions-ombudsman-case-example"},{"id":"s2","url":"https://europeanpensions.net/ep/Belgian-Pensions-Ombudsman-calls-for-legal-right-to-make-mistakes-after-AI-pension-error.php","kind":"trade_press","access":"read","language":"en","translation_note":"Read in English on 2026-10-24 (article dated 09/07/26). It relays the Ombudsman's statement and quotes it, so it shares the Ombudsman's independence group.","independence_group":"belgian-pensions-ombudsman-case-example"}],"version":1,"ai_roles":["own_use"],"contexts":["public_services","finance"],"unknowns":["Which AI tool the retiree used, and the exact question and answer.","When the AI exchange, the complaints and the Ombudsman's handling took place.","Where the retiree lives.","Whether the retiree described distress or other effects; the Ombudsman reports only its effort to restore his trust."],"geography":{"basis":"The case concerns the Belgian Federal Pension Service and was handled by the Belgian Pensions Ombudsman, but neither source says where the retiree lives or where he used the AI tool, so no country is recorded; no court was involved.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published as a concrete adverse experience with an AI answer about a public pension entitlement: the Belgian Pensions Ombudsman's case example records the AI tool's wrong answer, the retiree's complaints based on it and the Ombudsman's finding that the answer reflected Dutch legislation. The missed month itself resulted from the unsubmitted application.","reviewed_on":"2026-10-24"},"ai_involvement":{"basis":"The Pensions Ombudsman's case example states that the retiree checked the Federal Pension Service's information via AI and received the answer that a pension can be paid retroactively for up to one year, that he then complained to the service and to the Ombudsman, and that the information he had found concerned Dutch legislation. The tool is not named and its answer is known only as the Ombudsman summarises it. The missed month itself resulted from the unsubmitted application, not from the AI answer; the AI's contribution is the wrong statement of his entitlement that he acted on.","status":"supported"},"person_relations":["communicated_with"]},"name":"Belgian Pensions Ombudsman says an AI tool told a new retiree his missed first pension month could be paid retroactively, an answer based on Dutch rules","summary":"The Belgian Pensions Ombudsman (Ombudsdienst Pensioenen) published an anonymised example from its casework. According to the Ombudsman, a future retiree with limited digital skills wanted to apply online for an early retirement pension but did not press the send button, so no application was filed and his pension was not paid in his first month of retirement. The Federal Pension Service told him that an early pension can start at the earliest in the month after the application, so that month could not be paid. He checked this using AI and received the answer that a pension can be paid retroactively for up to one year. He complained to the Federal Pension Service and then to the Ombudsman. The Ombudsman confirmed that the service's answer was correct, told him that the information he had found concerned Dutch legislation, referred him to the pension services' websites and says it tried in this way to restore his trust in the pension service. It could not recover the missed month because Belgian pension law has no right to correct good-faith errors. The lost month resulted from the unsubmitted application; the AI answer misinformed him about whether it could be recovered. The tool is not named and the dates of the exchange and complaint are not stated; European Pensions reported the case on 9 July 2026.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"unknown","reportedDate":"2026-07-09","aiSystem":"An AI tool, not named by the Ombudsman, that the retiree used to check the Federal Pension Service's answer; the Ombudsman found the information reflected Dutch rather than Belgian pension legislation","aiProduct":"Unidentified AI tool","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["impaired_judgment"],"harmOutcomeSummary":"According to the Belgian Pensions Ombudsman, an AI tool told a new retiree that a missed month of early-retirement pension could be paid retroactively for up to a year; he complained to the Federal Pension Service and the Ombudsman on that basis, and the Ombudsman found the information concerned Dutch legislation and tried to restore his trust in the pension service.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the retiree whose complaint the Pensions Ombudsman describes. Exact 1.","victimAgeRange":"adult","jurisdiction":"BE","platformType":"other","outcomeType":"regulatory_action","outcomeStatus":"resolved","primarySourceUrl":"https://www.ombudsmanpensioenen.be/nl/news/news.htm","primarySourceLabel":"Ombudsdienst Pensioenen, news: Artificiële intelligentie en recht op vergissing (case example, undated item)","firstPublishedAt":"2026-10-24T03:02:15.952888+00:00","updatedAt":"2026-10-24T03:02:15.952888+00:00","scopeVersion":"facts-v3","tags":["public-pension","ombudsman-case-example","wrong-entitlement-information","wrong-jurisdiction-answer"]}]}