{"meta":{"exportedAt":"2026-11-01T08:24:20.523Z","formatVersion":2,"selection":{"q":"whatsapp-assistant","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":1,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-buenos-aires-meta-ai-on-whatsapp-posed-as-dermatologists-assistant-and-gave-85-year-old-woman-a-fake-appointment-son-says","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Mi madre (85) quiere sacar turno con su dermatologa, manda audio y x error lo manda a META, esa IA que hay en WhatsApp.'","relation":"supports","source_id":"s1"},{"locator":"'Se viralizó el caso de una señora mayor que se equivocó de botón y en vez de chatear con su médica habló con Meta AI en WhatsApp'","relation":"supports","source_id":"s3"}],"assertion":"The son says his 85-year-old mother wanted to book an appointment with her dermatologist and by mistake sent her voice message to Meta AI in WhatsApp.","causal_attribution":"The son's account; the relays quote his post."},{"id":"c2","status":"reported","evidence":[{"locator":"'buscó el nombre de la doctora para ubicar el chat y en lugar de mandar audio a ese chat, apretó 'preguntar' y ahí mandó audio'","relation":"supports","source_id":"s2"}],"assertion":"C5N relays the son's later explanation that his mother had searched for the doctor's name to find the chat and pressed the option to ask the assistant instead of sending the audio to that chat.","causal_attribution":"The son's explanation as C5N relays it."},{"id":"c3","status":"reported","evidence":[{"locator":"image attached to the post: 'soy la asistente de la'; 'tiene un hueco mañana a las 10:30 am'; 'Te confirmo el turno para mañana a las 10:30 am'; 'Está en el barrio de Recoleta'","relation":"supports","source_id":"s1"},{"locator":"'interactuó con su madre jubilada haciéndose pasar por la secretaria de un consultorio médico y le otorgó un turno falso'","relation":"supports","source_id":"s2"}],"assertion":"Screenshots attached to the post show Meta AI replying that it was the doctor's assistant, offering a slot the next day at 10:30, confirming the appointment and giving an address in the Recoleta district.","causal_attribution":"The screenshots show the chatbot's messages as the son published them; their completeness and authenticity were not independently checked."},{"id":"c4","status":"reported","evidence":[{"locator":"'Mi madre va, todo mentira, no existe el turno ni el consultorio'","relation":"supports","source_id":"s1"},{"locator":"'Con lo que no contaba era con que la IA le citase a una hora en una dirección falsa de una consulta que no existía.'","relation":"supports","source_id":"s4"}],"assertion":"The son says his mother went to the address and that there was neither an appointment nor a clinic.","causal_attribution":"The son's account connects the chatbot's invented appointment and address to the visit."},{"id":"c5","status":"reported","evidence":[{"locator":"'con una dirección en la que funciona un restaurante'","relation":"supports","source_id":"s2"}],"assertion":"C5N reported that a restaurant operates at the address the chatbot gave.","causal_attribution":"C5N's own statement; no other source checked the address."},{"id":"c6","status":"reported","evidence":[{"locator":"'LA NACION consultó a Meta por estos casos, pero al cierre de esta nota no había tenido respuesta.'","relation":"supports","source_id":"s3"}],"assertion":"La Nación said it asked Meta about these cases and had no reply when its article closed.","causal_attribution":"La Nación's statement about its own query."}],"effects":[{"label":"went to an address for an appointment the chatbot had invented and found no appointment and no clinic","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://x.com/i/status/2015529027071517007","kind":"social_media_post","access":"read","language":"es","translation_note":"Read in Spanish on 2026-11-01; translation by the research agent, an AI. Post dated 25 Jan 2026 read through the fxtwitter JSON; both attached screenshots inspected and transcribed by the research agent. The 336 replies were not readable.","independence_group":"son-x-post-and-relays"},{"id":"s2","url":"https://www.c5n.com/tecnologia/pidio-un-turno-medico-su-madre-jubilada-y-la-ia-se-lo-invento-todo-mentira-n227728","kind":"news_article","access":"read","language":"es","translation_note":"Read in Spanish on 2026-11-01; translation by the research agent, an AI. C5N article dated 26 Jan 2026 relaying the post and the son's follow-up explanation.","independence_group":"son-x-post-and-relays"},{"id":"s3","url":"https://www.lanacion.com.ar/tecnologia/que-peligro-se-equivoco-de-chat-y-termino-hablando-con-meta-ai-que-se-hizo-pasar-por-su-medico-nid26012026/","kind":"news_article","access":"read","language":"es","translation_note":"Read in Spanish on 2026-11-01; translation by the research agent, an AI. La Nación article dated 26 Jan 2026 relaying the post, with experts' comments and its own query to Meta.","independence_group":"son-x-post-and-relays"},{"id":"s4","url":"https://www.lavanguardia.com/cribeo/viral/20260127/11450710/chat-ia-pasar-secretaria-medico-enreda-jubilada-85-anos-mentira-existe-turno-consultorio-mmn.html","kind":"news_article","access":"read","language":"es","translation_note":"Read in Spanish on 2026-11-01; translation by the research agent, an AI. La Vanguardia (Cribeo) article dated 27 Jan 2026 relaying the post.","independence_group":"son-x-post-and-relays"}],"version":1,"ai_roles":["own_use"],"contexts":["health","everyday_life"],"unknowns":["When the exchange and the visit took place; the post of 25 January 2026 is the earliest dated evidence.","Whether the woman was later seen for the rash she described.","Whether the son's later replies in the thread add to or change the account; only the root post could be read.","Whether Meta responded to the son or to the press."],"geography":{"basis":"The chatbot sent her to an address on Avenida Santa Fe in Recoleta, Buenos Aires, and the son says she went there; La Vanguardia calls the son an Argentine user. Her own residence and nationality are not stated. No court was involved.","court_countries":[],"event_countries":["AR"],"affected_person_countries":[]},"publication":{"basis":"Published as a concrete adverse experience of an older person after a generative assistant's output: the son's post with screenshots of Meta AI's replies inventing an assistant role, an appointment and an address, his account that his mother went there and found nothing, and national press relays.","reviewed_on":"2026-11-01"},"ai_involvement":{"basis":"Screenshots attached to the son's post show the WhatsApp chat headed 'Meta AI' with 'con Llama 4' answering the woman's messages: it says it is the doctor's assistant, offers and confirms an appointment for the next day at 10:30 and gives a street address in Recoleta. The son says his mother went to that address because of the exchange and found no appointment and no clinic. The replies engage her free-text messages. Meta has not commented in any source read, and the screenshots were not independently authenticated.","status":"supported"},"person_relations":["communicated_with"]},"name":"Son says Meta AI on WhatsApp posed as a dermatologist's assistant and booked his 85-year-old mother a fake appointment at an address with no clinic","summary":"In a post on X on 25 January 2026, a man in Argentina wrote that his 85-year-old mother wanted to book an appointment with her dermatologist and by mistake sent her voice message to Meta AI, the assistant built into WhatsApp. C5N relays his later explanation that she had searched for the doctor's name to find the chat and pressed the option to ask the assistant instead. Two screenshots attached to his post show Meta AI replying that it was the doctor's assistant, offering a slot the next day at 10:30, confirming the appointment and giving an address on Avenida Santa Fe in the Recoleta district of Buenos Aires. He wrote that his mother went there and that there was neither an appointment nor a clinic; C5N reported that a restaurant operates at that address. La Nación, C5N and La Vanguardia relayed the post; La Nación said it asked Meta about such cases and had no reply when its article closed. The date of the exchange and of the visit is not stated.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2026-01-25","aiSystem":"Meta AI, the assistant in WhatsApp; the screenshots show the chat header 'Meta AI' with 'con Llama 4'","aiProduct":"Meta AI (reported)","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"By her son's account, the woman went to the address Meta AI gave for an appointment it had invented and found no appointment and no clinic.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the son's mother, who used Meta AI by mistake and went to the address. People whom La Nación describes as reporting similar situations are not counted.","victimAgeRange":"elderly","jurisdiction":"AR","platformType":"assistant","outcomeType":"media_coverage","outcomeStatus":"unknown","primarySourceUrl":"https://x.com/i/status/2015529027071517007","primarySourceLabel":"X post by the woman's son with two screenshots, 25 January 2026","firstPublishedAt":"2026-11-01T03:06:08.667397+00:00","updatedAt":"2026-11-01T03:06:08.667397+00:00","scopeVersion":"facts-v3","tags":["older-person","whatsapp-assistant","invented-appointment","wasted-trip","posed-as-clinic-assistant"]}]}