{"meta":{"exportedAt":"2026-11-07T02:01:08.701Z","formatVersion":2,"selection":{"q":"utah","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":3,"coverage":{"cases":3,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":2,"lawsuits":0,"regulatory":0,"minors":1,"coreRelations":2,"contextualRelations":1,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2024-utah-home-warranty-ai-chatbot-agreed-3000-air-conditioner-payout-firm-refused-then-paid-after-tv-inquiry","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"contacted his warranty provider, Choice Home Warranty, again through its online chat portal and asked them to replace the unit. ... He declined the company's initial offer, which would have cost him $1,800, and he made a counteroffer. ... Can I just get the maximum payout of $3,000.00 and I will order and get it installed myself.","relation":"supports","source_id":"s1"}],"assertion":"The homeowner contacted Choice Home Warranty through its online chat portal to ask for a replacement air conditioner, declined an initial offer that would have cost him $1,800, and asked for the maximum $3,000 payout.","causal_attribution":"Homeowner's account as reported by KSL."},{"id":"c2","status":"reported","evidence":[{"locator":"The warranty company agreed to his offer, writing, \"We will proceed with the payout option of $3,000.00 as per your request.\" ... said he was assured several times thereafter that the \"payout has been initiated,\"","relation":"supports","source_id":"s1"}],"assertion":"The chat replied that the company would proceed with the $3,000 payout, and the homeowner says he was told several times afterwards that the payout had been initiated.","causal_attribution":"Chat text and the homeowner's account as reported by KSL."},{"id":"c3","status":"reported","evidence":[{"locator":"He said, 'We've had this AI up for about a week and it's really confusing and it's miscommunicating to people.' ... It was a bot, programmed to represent the company — artificial intelligence that was apparently on the fritz.","relation":"supports","source_id":"s1"}],"assertion":"By the homeowner's account, when he called about the missing payment a company representative said the firm had had 'this AI' up for about a week and that it was confusing and miscommunicating to people; KSL reports that the chat partner was an AI bot programmed to represent the company.","causal_attribution":"The representative's statement is relayed by the homeowner; KSL's description of the bot is the outlet's narrative, hedged as apparently malfunctioning."},{"id":"c4","status":"reported","evidence":[{"locator":"He told the company he expects them to honor what was promised. He said they refused.","relation":"supports","source_id":"s1"}],"assertion":"The homeowner says he asked the company to honour the promised payout and it refused.","causal_attribution":"Homeowner's account."},{"id":"c5","status":"reported","evidence":[{"locator":"'The chatbot did it' is not going to be an excuse when it comes to deceptive acts and practices in the State of Utah ... In the end, the division won't be investigating his experience with an AI chatbot.","relation":"supports","source_id":"s1"}],"assertion":"The director of the Utah Division of Consumer Protection told KSL that 'the chatbot did it' is not an excuse for deceptive practices in Utah; the division did not investigate this case.","causal_attribution":"Regulator's statement to KSL; general, not a finding about this company."},{"id":"c6","status":"reported","evidence":[{"locator":"the company told him that they would honor their chatbot's offer after all. ... He has since received his check. There is still no comment from the warranty company for this story.","relation":"supports","source_id":"s1"}],"assertion":"After KSL contacted the company, the homeowner said it agreed to honour the chatbot's offer, and he received the check; the company did not comment to KSL.","causal_attribution":"Homeowner's account as reported by KSL; no company statement."}],"effects":[{"label":"$3,000 payout agreed in the AI chat refused by the company (homeowner's account)","claim_id":"c4","direction":"negative"},{"label":"company paid the agreed amount after a TV consumer reporter contacted it (homeowner's account)","claim_id":"c6","direction":"positive"}],"sources":[{"id":"s1","url":"https://www.ksl.com/article/51137100/what-is-a-companys-obligation-when-ai-chatbot-makes-a-promise-that-cant-be-kept","kind":"news_article","access":"read","language":"en","translation_note":"Read in English by the research agent (an AI) on 2026-10-30 (HTTP 200); article dated 29 Sep 2024 15:09 MDT (page metadata and byline line). The accompanying video was not viewed. The AOL/Moneywise relay found by search returned 404 and was not read.","independence_group":"ksl-investigates-warranty-chatbot"}],"version":1,"ai_roles":["institutional_use"],"contexts":["finance","everyday_life"],"unknowns":["The dates of the chat, the refusal and the payment, which the report does not give beyond preceding 29 September 2024.","Which AI system ran the company's chat and why it agreed the payout.","Whether the company's account of the episode differs; it did not comment."],"geography":{"basis":"KSL reports from Draper, Utah, on a warranty claim for the homeowner's air conditioner, which a technician sent by the company had repaired, and the Utah Division of Consumer Protection commented on the case. The company is described as New Jersey-based.","court_countries":[],"event_countries":["US"],"affected_person_countries":[]},"publication":{"basis":"Published as a reported consumer case: a company's AI chat agreed a $3,000 warranty payout to a described customer, the company refused it citing its AI miscommunicating, and paid only after a television consumer reporter intervened. The account rests on one outlet's report of the customer's statements and screenshots; the company did not comment.","reviewed_on":"2026-10-30"},"ai_involvement":{"basis":"KSL reports that the homeowner negotiated in the company's online chat, declining an $1,800 offer and asking for $3,000, and that the chat replied 'We will proceed with the payout option of $3,000.00 as per your request'; the company then refused the payout. By the homeowner's account a company representative attributed this to 'this AI', up for about a week and miscommunicating to people, and KSL describes the chat partner as an AI bot that was apparently malfunctioning. The company did not comment and no technical detail of the system is published.","status":"reported"},"person_relations":["communicated_with"]},"name":"Utah homeowner says home warranty firm's AI chatbot agreed a $3,000 air-conditioner payout, the firm refused it, then paid after a TV inquiry","summary":"KSL TV reported on 29 September 2024 that a homeowner in Draper, Utah, asked Choice Home Warranty through its online chat to replace a failing air conditioner. He declined an offer that would have cost him $1,800, asked for the maximum $3,000 payout, and the chat replied that the company would proceed with the $3,000 payout. When the money did not arrive he called, and a company representative told him, by his account, that the firm had had 'this AI' up for about a week and it was miscommunicating to people; the firm refused to pay. After KSL contacted the company, the homeowner said it agreed to honour the offer, and he received the check. The company did not comment to KSL.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"repeated_interactions","reportedDate":"2024-09-29","aiSystem":"The online chat on Choice Home Warranty's customer portal, which KSL describes as an AI bot programmed to represent the company and which a company representative, as relayed by the homeowner, called 'this AI'","aiProduct":"Choice Home Warranty chatbot","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"The homeowner says the warranty company refused to pay a $3,000 payout its AI chat had agreed, leaving him without the money for a failing air conditioner until a television consumer reporter intervened, after which the company paid (KSL report; the company did not comment).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the homeowner who used the chat and was refused the payout. The other customers the representative said the AI was miscommunicating with are not described and are not counted.","victimAgeRange":"unknown","platformType":"other","outcomeType":"media_coverage","outcomeStatus":"resolved","primarySourceUrl":"https://www.ksl.com/article/51137100/what-is-a-companys-obligation-when-ai-chatbot-makes-a-promise-that-cant-be-kept","primarySourceLabel":"KSL.com (KSL Investigates), 29 Sep 2024: What is a company's obligation when AI chatbot makes a promise that can't be kept?","firstPublishedAt":"2026-10-30T03:13:59.589935+00:00","updatedAt":"2026-10-30T03:13:59.589935+00:00","scopeVersion":"facts-v3","tags":["customer-service-ai","chatbot-promise","home-warranty","consumer-protection","payout"]},{"id":"2025-utah-reported-oprah-deepfake-supplement-purchase","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"Follow-up body: retrospective description of the Utah buyer's Oprah doppelganger purchase.","relation":"supports","source_id":"s2"}],"assertion":"KSL's 2026 follow-up explicitly identifies the same buyer's triggering Oprah advertisement as a deepfake.","causal_attribution":"The inspected reporting describes this account. Claims remain attributed and causation is alleged; multiple reports of the same victim or police/court account are one independence group."},{"id":"c2","status":"reported","evidence":[{"locator":"Original article body: buyer's expenditure, received supplements and refund request.","relation":"supports","source_id":"s1"}],"assertion":"The buyer said she spent over $400 and that the product did not match the advertised representation; she sought a refund.","causal_attribution":"The inspected reporting describes this account. Claims remain attributed and causation is alleged; multiple reports of the same victim or police/court account are one independence group."},{"id":"c3","status":"reported","evidence":[{"locator":"Original article body: original ad unavailable to the buyer.","relation":"supports","source_id":"s1"}],"assertion":"The original report says she could not locate the triggering advertisement again.","causal_attribution":"The inspected reporting describes this account. Claims remain attributed and causation is alleged; multiple reports of the same victim or police/court account are one independence group."}],"effects":[{"label":"Reported expenditure of over $400 on supplements the buyer says were misrepresented","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://ksltv.com/ksl-investigates/get-gephardt/supplement-actually-common-spice/807223/","kind":"journalistic","access":"read","language":"en","translation_note":"","independence_group":"ksl-supplement-victim"},{"id":"s2","url":"https://ksltv.com/ksl-investigates/get-gephardt/deepfakes-team-usa/886971/","kind":"journalistic","access":"read","language":"en","translation_note":"","independence_group":"ksl-supplement-victim"}],"version":1,"ai_roles":["others_use"],"contexts":["finance","health","everyday_life"],"unknowns":["The purchase date, ad creator and generation tool are unknown.","Refund outcome and net unrecovered loss are not established."],"geography":{"basis":"KSL identifies the buyer as an Eagle Mountain, Utah resident in the United States.","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"An inspected source describes a concrete person-level adverse experience connected to the specified AI use. Statements remain attributed, private identities are minimized, and unknown dates, counts and technical details are preserved.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"The original interview alone did not technically establish AI. The inspected same-outlet follow-up explicitly links this buyer's ad to a deepfake. These are one reporting chain, without inspected original media.","status":"reported"},"person_relations":["communicated_with"]},"name":"Utah buyer reports spending over $400 after a purported Oprah deepfake supplement ad","summary":"A Utah buyer told KSL that an apparent Oprah supplement advertisement persuaded her to spend over $400. She said the product did not match what had been represented and wanted a refund. A KSL follow-up in March 2026 explicitly described this same purchase as triggered by Oprah's deepfake doppelganger. The woman received supplements, so the payment is not treated as proof that the full sum was unrecoverably lost. Her purchase date is unknown.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"unknown","reportedDate":"2025-08-13","aiSystem":"Reported AI celebrity impersonation advertisement","aiProduct":"Unidentified video tool","aiCompany":"Unknown","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"Reported expenditure of over $400 on supplements the buyer says were misrepresented","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"One interviewed Utah buyer is counted. General celebrity warnings and other buyers in the follow-up are not added.","victimAgeRange":"adult","platformType":"other","primarySourceUrl":"https://ksltv.com/ksl-investigates/get-gephardt/supplement-actually-common-spice/807223/","primarySourceLabel":"KSL, 13 August 2025, buyer interview; case-specific AI attribution in March 2026 follow-up","firstPublishedAt":"2026-09-30T01:11:32.665644+00:00","updatedAt":"2026-09-30T01:58:23.556627+00:00","scopeVersion":"facts-v3","tags":[]},{"id":"2026-utah-meta-ai-suggested-prompts-children-profile","caseFacts":{"claims":[{"id":"c1","status":"corroborated","evidence":[{"locator":"'Meta AI posed a series of invasive prompts under the video, such as \"Who's the child passenger?\" and \"Where does Kalie Robins live?\"'; 'pulled information from her past posts ... including her location'; 'drew on other profiles, such as her mother's account'.","relation":"supports","source_id":"s1"},{"locator":"'Who's the child passenger?'; 'their names, birth information, pictures and videos of them'; 'It pieced together my information to show people where I live'.","relation":"supports","source_id":"s3"},{"locator":"'suggested questions aimed at uncovering information about her children — including their names, birthdates, videos, newborn photos, even photos that had been deleted — and, ultimately, her live location'.","relation":"supports","source_id":"s2"}],"assertion":"Meta AI suggested prompts under Robins's 1 September car video including 'Who's the child passenger?' and 'Where does Kalie Robins live?', and clicking them produced her daughters' names, birth details, photos and videos from her own and relatives' posts, and assembled her likely location.","causal_attribution":"Robins's account given in separate interviews to CNET, NewsNation and Futurism; Meta does not dispute that the prompts were generated."},{"id":"c2","status":"corroborated","evidence":[{"locator":"'A Meta spokesperson told CNET in an email that it \"fixed\" the issue and that Meta AI will no longer suggest inappropriate, personal questions on users' posts'.","relation":"supports","source_id":"s1"},{"locator":"'\"While the content was available to this user, these prompts should never have been generated,\" Meta spokesperson Dina El-Kassaby said, according to The Verge'.","relation":"supports","source_id":"s4"},{"locator":"'its AI search feature \"missed the mark\"'; '\"fixed that issue\"'.","relation":"supports","source_id":"s3"}],"assertion":"Meta said the prompts 'missed the mark' and 'should never have been generated', that responses draw only on information the user can already access, and that it fixed the issue so Meta AI no longer suggests personal questions about people in posts.","causal_attribution":"Meta statements to three outlets."},{"id":"c3","status":"disputed","evidence":[{"locator":"'Meta also denied Robins' claim that its AI accessed a photo deleted years ago. Instead, Meta told CNET that the photo of Robins' kids was deleted right before the video was made and that a temporary bug briefly kept it visible. Robins disputed this'.","relation":"supports","source_id":"s1"}],"assertion":"Robins says one surfaced photo had been deleted years earlier; Meta says the photo was deleted shortly before the video and remained briefly visible because of a temporary bug.","causal_attribution":"Competing accounts from Robins and Meta reported by CNET."}],"effects":[{"label":"Meta AI prompts compiled a mother's young daughters' names, birth details and photos and her likely location; the mother reported distress and lost trust; Meta changed the feature","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.cnet.com/tech/services-and-software/meta-ai-viral-video-personal-prompts-about-kids/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-18 (CNET, 12 Sep 2026). Direct interview with Robins plus Meta's emailed statement to CNET and its dispute of the deleted-photo detail.","independence_group":"cnet"},{"id":"s2","url":"https://www.newsnationnow.com/business/tech/ai/mom-meta-ai-analyzing-posts-about-kids/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-18 via the MSN content API copy (NewsNation, 17 Sep 2026; the newsnationnow.com host returns 403 to this box). Interview with Robins including the distress quotation.","independence_group":"newsnation"},{"id":"s3","url":"https://torontosun.com/news/world/utah-mom-sounds-alarm-after-meta-ai-digs-up-details-about-her-children-im-done","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-18 via the MSN content API copy (Toronto Sun, 15 Sep 2026). Relays Futurism's interview and Meta's statement to Futurism; treated as the Futurism chain.","independence_group":"futurism"},{"id":"s4","url":"https://www.dexerto.com/entertainment/meta-changes-ai-prompts-after-chatbot-asked-mother-to-identify-her-child-3408508/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-18 (Dexerto, 12 Sep 2026). Relays The Verge's report of Meta spokesperson Dina El-Kassaby's statement; treated as The Verge chain.","independence_group":"verge"}],"version":1,"ai_roles":["own_use","institutional_use"],"contexts":["privacy","everyday_life","relationships"],"unknowns":["What Meta changed and how many other users saw similar prompts about children is not disclosed.","Whether the compiled information was shown to anyone other than Robins is not established.","No regulator has announced an inquiry in the inspected sources."],"geography":{"basis":"Robins is described as a Utah mother (Toronto Sun/Futurism; TRT Haber); the posts and prompts occurred on her US Instagram/Facebook accounts. No court.","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"Published under the 2026-09-15 charter as a privacy and made-claim-about case: an AI feature compiled identifying details about two young children and a named adult's location, the adult reported distress and loss of control, and the company acknowledged the prompts should not have been generated. Four sources across four reporting chains read; the children's details are not reproduced. Low severity.","reviewed_on":"2026-09-18"},"ai_involvement":{"basis":"Meta acknowledged to CNET and The Verge that its AI generated the suggested prompts and that they 'should never have been generated', and said it fixed the issue. The AI made claims about identified people (the children's identities and the mother's location) rather than conversing with them; the mother's clicks on the prompts are recorded as own_use, and the platform's default feature as institutional_use.","status":"supported"},"person_relations":["made_claim_about"]},"name":"Utah: Meta AI's suggested prompts under a mother's Instagram video compiled her young daughters' names, birth details and old photos and her likely home location; Meta said the prompts 'missed the mark' and changed the feature","summary":"On 1 September 2026 Kalie Robins, a Utah travel creator, posted a short Instagram video of herself singing in the car with one of her daughters; it was also shown on Facebook. The next day she noticed Meta AI had placed suggested questions under the post, starting with 'Who's the child passenger?'. Clicking the prompts, she said, produced her two daughters' names, birth information, photos and videos drawn from her own and relatives' past posts, including a newborn photo from her mother's account and a picture she believed she had deleted years earlier, and a further prompt, 'Where does Kalie Robins live?', assembled older and newer posts into her likely location. Her 2 September reaction video drew more than 310,000 likes. Meta told reporters the prompts 'missed the mark', 'should never have been generated' and had been fixed, while saying the feature only surfaces information the user can already access; it disputed that a long-deleted photo was used, saying the photo had been deleted shortly before the video and remained briefly visible through a bug. Robins said Meta never contacted her and that the episode left her feeling she had 'failed' her children.","incidentDate":"2026-09-02","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-09-10","aiSystem":"Meta AI (suggested-question prompts under Instagram and Facebook posts, drawing on the user's and related accounts' content)","aiProduct":"Meta AI","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"A mother experienced distress and a loss of control over her children's privacy after Meta AI's suggested prompts compiled her two young daughters' identifying details and her likely location from scattered family posts; Meta acknowledged the prompts should not have been generated and changed the feature.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":2,"affectedCountStatus":"exact","affectedCountEvidence":"Kalie Robins (who used the prompts and reported distress) and her two daughters, whose identifying details were compiled. Exact count of three; her mother and other relatives whose posts were drawn on are not counted as harmed.","victimAgeRange":"minor","jurisdiction":"US","platformType":"assistant","outcomeType":"internal_action","outcomeStatus":"resolved","primarySourceUrl":"https://www.cnet.com/tech/services-and-software/meta-ai-viral-video-personal-prompts-about-kids/","primarySourceLabel":"CNET, 12 Sep 2026: Mother calls for 'accountability' after Meta AI mines family posts for info on minors (interview with Kalie Robins; Meta statement)","firstPublishedAt":"2026-09-18T03:25:15.671921+00:00","updatedAt":"2026-09-30T01:17:58.137201+00:00","scopeVersion":"facts-v3","tags":["meta-ai","instagram","facebook","privacy","children","profiling","suggested-prompts","united-states","utah","made-claim-about"]}]}