{"meta":{"exportedAt":"2026-09-30T07:30:18.645Z","formatVersion":2,"selection":{"q":"travel","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":3,"coverage":{"cases":3,"countries":2,"languages":2,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":1,"coreRelations":1,"contextualRelations":1,"mixedRelations":0,"unknownRelations":1,"relationPending":0,"relationUnknown":1},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-claude-account-suspended-after-automated-flag-on-travel-log-ins-user-with-depression-lost-support-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'my access locations naturally change all the time (shifting between the Netherlands, Singapore, and various transit countries)'; 'flagged these constant IP and location shifts as \"suspicious activity.\"'; 'my paid subscription was put on a permanent \"Hold\" status, and my account was suspended. No human warning. No manual review.'","relation":"supports","source_id":"s1"}],"assertion":"A few days before the post, the poster's paid Claude subscription was put on hold and the account suspended after what the poster describes as Anthropic's automated fraud system flagging their constant IP and location changes as suspicious activity, with no human warning or manual review.","causal_attribution":"Poster's account and reading of the flag; no suspension notice was published."},{"id":"c2","status":"reported","evidence":[{"locator":"'They blacklisted my card, and their support is just ignoring my emails.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says Anthropic blacklisted their payment card and that support has not answered their emails.","causal_attribution":"Poster's account; the help-centre notice that response times are longer than normal is general context (c4)."},{"id":"c3","status":"reported","evidence":[{"locator":"'When my depression made my brain foggy and heavy, I would talk to Claude. It helped me organize my chaotic thoughts, calmed my anxiety'; 'When I realized I was locked out, it triggered a massive panic attack and pushed me straight back into a severe depressive episode.'","relation":"supports","source_id":"s1"}],"assertion":"The poster says that during their worst periods they talked to Claude, which helped organise their thoughts and calm their anxiety, and that realising they were locked out triggered a massive panic attack and pushed them back into a severe depressive episode.","causal_attribution":"Poster's own statement of the effect on their health; no clinical confirmation."},{"id":"c4","status":"documented","evidence":[{"locator":"'we may ban an account for a variety of reasons'; 'Account creation from an unsupported location'; 'fill out the appeal form linked below. Our Safeguards team can further investigate why your account was disabled.'; 'an organization you belong to has been paused because of unusual activity'; 'Our response times are currently longer than normal due to our recent launch and an increase in email volume.'","relation":"supports","source_id":"s2"}],"assertion":"Anthropic's help centre says it may ban an account for reasons including repeated Usage Policy violations, account creation from an unsupported location and Terms of Service violations, that a user who feels wrongly suspended can log in and submit an appeal for the Safeguards team to investigate, that an organisation paused because of unusual activity can request a review, and that response times are longer than normal.","causal_attribution":"General help-centre text; it does not establish why this account was suspended or how the flag was made."}],"effects":[{"label":"paid Claude account put on hold and suspended after what the poster describes as an automated flag on changing log-in locations, with no human warning or review (poster's account)","claim_id":"c1","direction":"negative"},{"label":"loss of a chatbot the poster relied on for emotional support, with a reported panic attack and a return to a severe depressive episode","claim_id":"c3","direction":"negative"},{"label":"payment card blacklisted and support emails unanswered (poster's account)","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/depression/comments/1wtl0pn/help_me_pls/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-09-30: full self-text retrieved through the arctic_shift archive API by post ID; the thread had no comments. The poster handle is not recorded.","independence_group":"reddit-claude-hold-poster"},{"id":"s2","url":"https://support.claude.com/en/articles/8241253-safeguards-warnings-and-appeals","kind":"company_documentation","access":"read","language":"en","translation_note":"Claude Help Center article 'Safeguards warnings and appeals', dated July 9, 2026 on the page, fetched directly on 2026-09-30 (200). Describes policy in general; it does not address this account.","independence_group":"anthropic-help-center"}],"version":1,"ai_roles":["own_use"],"contexts":["health","everyday_life"],"unknowns":["Whether the suspension was triggered by location changes, as the poster believes, and whether the check involved AI or a human.","The day of the suspension (late September 2026, 'a few days' before the 29 September post), the poster's location at the time and their home country.","Whether the poster submitted the in-product appeal and whether the account or subscription was restored.","Which plan the poster was on and what the suspension notice said."],"geography":{"basis":"The poster says their log-in locations shift between the Netherlands, Singapore and transit countries and that the flag followed those shifts; the post does not say where they were when the account was suspended, and no home country is stated. Unknown after review.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of a person who relied on a chatbot for emotional support losing that access through an automated account suspension, with the reported health effects described with attribution and without corroboration. Anthropic's help-centre text is cited as documented context only. The poster's clinical history is summarised in their own general terms; no handle is recorded.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"The poster describes an extended period of talking to Claude, Anthropic's chatbot, for cognitive and emotional support, and the loss of that access when the account was suspended. The suspension is attributed by the poster to 'Anthropic's automated fraud system'; whether that system uses AI is not stated by the poster and is not established by Anthropic's help pages, which describe bans and organisation holds without describing the mechanism. The relation recorded is the conversation with Claude; the suspension decision is recorded as an automated provider action without asserting an AI component.","status":"reported"},"person_relations":["communicated_with"]},"name":"First-person forum account: a Claude subscriber with chronic depression who travels between countries on their therapists' advice says an automated fraud check flagged their changing log-in locations, put the paid account on hold and suspended it, cutting off a chatbot they relied on for emotional support and triggering a panic attack and a depressive episode","summary":"In a public post to r/depression on 29 September 2026, a Claude subscriber writes that they live with severe chronic depression and, on their therapists' advice, travel constantly, so their log-in locations shift between the Netherlands, Singapore and transit countries. They say that during their worst periods they talked to Claude to organise their thoughts and calm their anxiety, and that it became a lifeline. 'A few days ago', they write, Anthropic's automated fraud system flagged the location changes as suspicious activity; their paid subscription was put on a permanent hold and the account suspended with no human warning or manual review, their card was blacklisted, and support had not answered their emails. Realising they were locked out 'triggered a massive panic attack' and pushed them back into a severe depressive episode. Anthropic's help centre says it may ban accounts for reasons including account creation from an unsupported location and that an organisation paused for unusual activity can request a review; it does not describe the check the poster reports, and whether that check uses AI is not known. The account is uncorroborated.","incidentDate":"2026-09-01","incidentKind":"single_event","incidentDatePrecision":"month","exposurePattern":"repeated_interactions","reportedDate":"2026-09-29","aiSystem":"Claude (Anthropic's chatbot, used on a paid subscription) and Anthropic's account safeguards, which the poster calls an 'automated fraud system'; the mechanism of the flag is not described by the poster or by Anthropic's help pages","aiProduct":"Claude","aiCompany":"Anthropic","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["psychological_distress","other_material_harm"],"harmOutcomeSummary":"A Claude subscriber with chronic depression reports that an automated fraud flag on their changing log-in locations put their paid account on hold and suspended it, cutting off a chatbot they relied on for emotional support; they say the lockout triggered a panic attack and a return to a severe depressive episode, and that their card was blacklisted and support emails went unanswered (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, whose own account was suspended and who reports the health effects. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"assistant","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/depression/comments/1wtl0pn/help_me_pls/","primarySourceLabel":"r/depression, 29 September 2026: \"Help me pls\" (public first-person post about a Claude account suspension while travelling)","firstPublishedAt":"2026-09-30T04:13:56.702617+00:00","updatedAt":"2026-09-30T04:13:56.702617+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","claude","anthropic","account-suspension","automated-fraud-check","mental-health","emotional-reliance","travel","communicated-with"]},{"id":"2026-chiang-mai-airport-woman-66-ai-generated-pilot-persona-facebook","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'เข้าช่วยเหลือคุณยายวัย 66 ปี ชาว จ.ลำปาง หลังเดินทางมาคนเดียวเพื่อรอพบชายชื่อ “ชัย” ซึ่งอ้างว่าเป็นนักบิน'","relation":"supports","source_id":"s1"},{"locator":"'จะมาพบคนชื่อชัย เป็นนักบินที่สนามบินเชียงใหม่'","relation":"supports","source_id":"s2"},{"locator":"'พบผู้สูงอายุเดินทางมาเพียงลำพังเพื่อรอพบชายชื่อ \"ชัย\" ซึ่งอ้างว่าเป็นนักบิน'","relation":"supports","source_id":"s3"}],"assertion":"On the evening of 16 September 2026 a 66-year-old woman from Lampang was found waiting alone at Chiang Mai airport for a man called 'Chai' who she said was a pilot, having travelled by bus and tuk-tuk to meet him.","causal_attribution":"Chiang Mai Tourist Police account, relayed by several outlets."},{"id":"c2","status":"reported","evidence":[{"locator":"'คุณยายหลงรักตัวละครที่สร้างจากระบบปัญญาประดิษฐ์ (AI) บน Facebook และเข้าใจว่ามีตัวตนอยู่จริง'","relation":"supports","source_id":"s1"},{"locator":"'เมื่อเจ้าหน้าที่ขอดูภาพบุคคลปรากฏเป็นภาพ AI ใน facebook จึงขอให้ตำรวจท่องเที่ยวช่วยประสานญาติ'","relation":"supports","source_id":"s2"},{"locator":"'ได้เสพสื่อโซเชียลมีเดียบน Facebook จนเกิดความหลงรักตัวละครที่สร้างจากระบบปัญญาประดิษฐ์ (AI) และเข้าใจผิดคิดว่ามีตัวตนอยู่จริง'","relation":"supports","source_id":"s3"},{"locator":"'เมื่อเจ้าหน้าที่ตรวจสอบรูปภาพกลับพบว่าเป็นภาพ AI'","relation":"supports","source_id":"s4"}],"assertion":"When officers looked at the man's picture it was an AI-generated image on Facebook; police concluded she had fallen in love with an AI-created character and believed it was a real person.","causal_attribution":"Police assessment on inspecting the picture; who operated the account is not reported."},{"id":"c3","status":"reported","evidence":[{"locator":"'เจ้าหน้าที่เร่งประสานบุตรชาย หลังครอบครัวไม่ทราบว่าคุณยายเดินทางออกนอกพื้นที่'","relation":"supports","source_id":"s1"},{"locator":"'ทางตำรวจท่องเที่ยวเชียงใหม่จึงได้โทรไปบอก ซึ่งไม่ทราบว่าแม่เดินทางมาเชียงใหม่'; 'เช้าวันนี้ ( 17 กันยายน 69 ) ทางเจ้าหน้าที่ได้พาคุณยายนั่งส่งรถแท็กซี่เพื่อไปยังอาเขต'","relation":"supports","source_id":"s2"},{"locator":"'ผู้สูงอายุใช้ภาษาชนเผ่าเป็นหลักและพูดจาสับสน'; 'ก่อนจะอำนวยความสะดวกประสานงานส่งตัวกลับภูมิลำเนาอย่างปลอดภัยในวันรุ่งขึ้น'","relation":"supports","source_id":"s3"}],"assertion":"Communication was difficult because she mainly speaks a hill-tribe language and was confused; police reached her son, who had not known she had left; she stayed overnight in the terminal and was sent home by bus on the morning of 17 September.","causal_attribution":"Police account."},{"id":"c4","status":"reported","evidence":[{"locator":"'รู้จักกับนายชัยผ่านเฟซบุ๊ก ซึ่งอ้างตัวเป็นนักบินประจำสนามบินเชียงใหม่ และหลอกว่าจะนำเครื่องสำอางจากต่างประเทศมาฝาก'; 'เจ้าหน้าที่คาดว่าอาจตกเป็นเหยื่อของแก๊งสแกมเมอร์'; 'สังเกตเห็นภรรยาพูดคุยโทรศัพท์เป็นเวลานานอยู่บ่อยครั้ง และล่าสุดภรรยาบอกว่าจะเดินทางไปพบแพทย์ที่โรงพยาบาลใน จ.เชียงใหม่'; 'จะเร่งตรวจสอบข้อมูลโทรศัพท์ บัญชีเฟซบุ๊ก และประวัติการติดต่อทั้งหมด'","relation":"supports","source_id":"s5"}],"assertion":"Kom Chad Luek reports that she had come to know 'Chai' through Facebook, that he claimed to be a pilot based at Chiang Mai airport and said he would bring her cosmetics from abroad, that officials thought she might be a scammer gang's target, that her husband had noticed her long phone conversations and had been told she was going to a hospital appointment in Chiang Mai, and that her son said he would check her phone, Facebook account and contact history.","causal_attribution":"Kom Chad Luek's own reporting from the family home; the husband's and son's statements."}],"effects":[{"label":"deceived by an AI-generated 'pilot' persona into a lone cross-province journey and stranded overnight at an airport","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.matichon.co.th/local/news_5892707","kind":"news_report","access":"read","language":"th","translation_note":"Read live in Thai on 2026-09-30 (Matichon, 17 September 2026); relays the Chiang Mai Tourist Police account. Researcher translation.","independence_group":"chiang-mai-tourist-police"},{"id":"s2","url":"https://www.amarintv.com/news/social/557772","kind":"news_report","access":"read","language":"th","translation_note":"Read live in Thai on 2026-09-30 (Amarin TV, 17 September 2026); names the reporting Tourist Police officer and adds the son's call and the return arrangements. Researcher translation.","independence_group":"chiang-mai-tourist-police"},{"id":"s3","url":"https://today.line.me/th/v3/article/7Nvkp2Q","kind":"police_social_post_relay","access":"read","language":"th","translation_note":"Read live in Thai on 2026-09-30: the Chiang Mai Tourist Police post as republished by FM91 on LINE Today, 17 September 2026. Researcher translation.","independence_group":"chiang-mai-tourist-police"},{"id":"s4","url":"https://www.thaipbs.or.th/program/WanmaiThaiPBS/watch/288401","kind":"broadcaster_programme_page","access":"read","language":"th","translation_note":"Read live in Thai on 2026-09-30: Thai PBS morning-programme page for 18 September 2026 with a written summary of the segment; the video was not watched. Researcher translation.","independence_group":"chiang-mai-tourist-police"},{"id":"s5","url":"https://www.komchadluek.net/news/crime/622937","kind":"news_report","access":"read","language":"th","translation_note":"Read live in Thai on 2026-09-30 (Kom Chad Luek, 17 September 2026, crime desk): the Tourist Police account plus the husband's and son's comments at the family home in Lampang. The woman, her son, her ethnic group and her district are named there and withheld here. Researcher translation.","independence_group":"komchadluek-family-interview"}],"version":1,"ai_roles":["others_use"],"contexts":["relationships","everyday_life"],"unknowns":["Who operated the Facebook account and whether the messages and phone conversations came from a person or an automated system; Kom Chad Luek describes a man, Siam Blockchain's headline calls the chat partner AI, and the police described only the picture as AI.","Whether any money or gifts were requested or sent.","Whether a complaint was filed about the account."],"geography":{"basis":"She was found at Chiang Mai International Airport, Thailand, having travelled from Lampang province, where she lives (Matichon; Amarin TV). No court is involved.","court_countries":[],"event_countries":["TH"],"affected_person_countries":["TH"]},"publication":{"basis":"Published under the 2026-09-15 charter as an adverse everyday experience involving an AI-generated persona (an elderly woman deceived into a lone journey and stranded overnight); the AI system's relation to her is unknown. The account is the Chiang Mai Tourist Police's, relayed by Thai outlets. Her name, district and ethnic group are withheld.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"Chiang Mai Tourist Police say the picture of the man she came to meet was an AI-generated image on Facebook and that she had fallen for an AI-created character (Matichon; Amarin TV; the police post via FM91; Thai PBS). Kom Chad Luek's own report describes a man claiming to be a pilot and does not mention AI. No forensic analysis is reported and the account was not identified. Thai PBS says she talked with a man claiming to be a pilot, and her husband describes long phone conversations (Kom Chad Luek), so she was in two-way contact with someone; no source establishes whether that was a person using the image or an automated account, so the relation is recorded as unknown.","status":"reported"},"person_relations":["unknown"]},"name":"Chiang Mai, Thailand: a 66-year-old woman from Lampang travelled alone to Chiang Mai airport on 16 September 2026 to meet a 'pilot' she had fallen for on Facebook; tourist police found his picture was AI-generated, contacted her son and sent her home the next morning","summary":"At about 8 pm on 16 September 2026, airport security and Chiang Mai Tourist Police found a 66-year-old woman from Lampang province waiting alone in the passenger terminal of Chiang Mai airport for a man called 'Chai', who she said was a pilot she had come to meet. She had travelled by bus from Lampang and taken a tuk-tuk to the airport. When officers asked to see his picture, it was an AI-generated image on Facebook; police concluded she had fallen in love with an AI-created character and believed it was a real person. Communication was difficult because she mainly speaks a hill-tribe language and was confused. Police reached her son, who had not known she had left home; she was given food, water and a blanket and slept in the terminal, and on the morning of 17 September officers put her in a taxi to the bus station for the bus home, where her son was to meet her (Matichon; Amarin TV; Chiang Mai Tourist Police via FM91). Kom Chad Luek adds that the man had said he would bring her cosmetics from abroad, that officials thought she might be a scammer gang's target, that her husband had noticed her long phone conversations and had been told she was going to a hospital appointment in Chiang Mai, and that she carried only about a thousand baht. No financial loss is reported.","incidentDate":"2026-09-16","incidentEndDate":"2026-09-17","incidentKind":"bounded_series","incidentDatePrecision":"day","exposurePattern":"unknown","reportedDate":"2026-09-17","aiSystem":"AI-generated images of a fictitious 'pilot' on a Facebook profile (per Chiang Mai Tourist Police); whether she exchanged messages with a person or an automated account is not reported","aiProduct":"Unidentified image tool","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"An elderly woman was deceived by an AI-generated 'pilot' persona on Facebook into a lone cross-province journey, waited in vain at an airport and was stranded overnight until police contacted her family (Chiang Mai Tourist Police via Matichon, Amarin TV and FM91).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"exact","affectedCountEvidence":"One person, the 66-year-old woman (Matichon; Amarin TV). Exact 1.","victimAgeRange":"elderly","jurisdiction":"TH","platformType":"other","outcomeType":"media_coverage","outcomeStatus":"resolved","primarySourceUrl":"https://www.matichon.co.th/local/news_5892707","primarySourceLabel":"มติชน (Matichon), 17 September 2026: หญิงวัย 66 ปี นั่งรถข้ามจว. ตามเสียงหัวใจ รอเจอ ‘หนุ่มนักบิน’ ก่อนพบความจริง ตกหลุมรัก AI","firstPublishedAt":"2026-09-30T04:13:42.313455+00:00","updatedAt":"2026-09-30T04:13:42.313455+00:00","scopeVersion":"facts-v3","tags":["ai-generated-images","fake-persona","romance-scam","elderly","facebook","thailand","chiang-mai","tourist-police"]},{"id":"2026-utah-meta-ai-suggested-prompts-children-profile","caseFacts":{"claims":[{"id":"c1","status":"corroborated","evidence":[{"locator":"'Meta AI posed a series of invasive prompts under the video, such as \"Who's the child passenger?\" and \"Where does Kalie Robins live?\"'; 'pulled information from her past posts ... including her location'; 'drew on other profiles, such as her mother's account'.","relation":"supports","source_id":"s1"},{"locator":"'Who's the child passenger?'; 'their names, birth information, pictures and videos of them'; 'It pieced together my information to show people where I live'.","relation":"supports","source_id":"s3"},{"locator":"'suggested questions aimed at uncovering information about her children — including their names, birthdates, videos, newborn photos, even photos that had been deleted — and, ultimately, her live location'.","relation":"supports","source_id":"s2"}],"assertion":"Meta AI suggested prompts under Robins's 1 September car video including 'Who's the child passenger?' and 'Where does Kalie Robins live?', and clicking them produced her daughters' names, birth details, photos and videos from her own and relatives' posts, and assembled her likely location.","causal_attribution":"Robins's account given in separate interviews to CNET, NewsNation and Futurism; Meta does not dispute that the prompts were generated."},{"id":"c2","status":"corroborated","evidence":[{"locator":"'A Meta spokesperson told CNET in an email that it \"fixed\" the issue and that Meta AI will no longer suggest inappropriate, personal questions on users' posts'.","relation":"supports","source_id":"s1"},{"locator":"'\"While the content was available to this user, these prompts should never have been generated,\" Meta spokesperson Dina El-Kassaby said, according to The Verge'.","relation":"supports","source_id":"s4"},{"locator":"'its AI search feature \"missed the mark\"'; '\"fixed that issue\"'.","relation":"supports","source_id":"s3"}],"assertion":"Meta said the prompts 'missed the mark' and 'should never have been generated', that responses draw only on information the user can already access, and that it fixed the issue so Meta AI no longer suggests personal questions about people in posts.","causal_attribution":"Meta statements to three outlets."},{"id":"c3","status":"disputed","evidence":[{"locator":"'Meta also denied Robins' claim that its AI accessed a photo deleted years ago. Instead, Meta told CNET that the photo of Robins' kids was deleted right before the video was made and that a temporary bug briefly kept it visible. Robins disputed this'.","relation":"supports","source_id":"s1"}],"assertion":"Robins says one surfaced photo had been deleted years earlier; Meta says the photo was deleted shortly before the video and remained briefly visible because of a temporary bug.","causal_attribution":"Competing accounts from Robins and Meta reported by CNET."}],"effects":[{"label":"Meta AI prompts compiled a mother's young daughters' names, birth details and photos and her likely location; the mother reported distress and lost trust; Meta changed the feature","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.cnet.com/tech/services-and-software/meta-ai-viral-video-personal-prompts-about-kids/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-18 (CNET, 12 Sep 2026). Direct interview with Robins plus Meta's emailed statement to CNET and its dispute of the deleted-photo detail.","independence_group":"cnet"},{"id":"s2","url":"https://www.newsnationnow.com/business/tech/ai/mom-meta-ai-analyzing-posts-about-kids/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-18 via the MSN content API copy (NewsNation, 17 Sep 2026; the newsnationnow.com host returns 403 to this box). Interview with Robins including the distress quotation.","independence_group":"newsnation"},{"id":"s3","url":"https://torontosun.com/news/world/utah-mom-sounds-alarm-after-meta-ai-digs-up-details-about-her-children-im-done","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-18 via the MSN content API copy (Toronto Sun, 15 Sep 2026). Relays Futurism's interview and Meta's statement to Futurism; treated as the Futurism chain.","independence_group":"futurism"},{"id":"s4","url":"https://www.dexerto.com/entertainment/meta-changes-ai-prompts-after-chatbot-asked-mother-to-identify-her-child-3408508/","kind":"news_report","access":"read","language":"en","translation_note":"Read in English on 2026-09-18 (Dexerto, 12 Sep 2026). Relays The Verge's report of Meta spokesperson Dina El-Kassaby's statement; treated as The Verge chain.","independence_group":"verge"}],"version":1,"ai_roles":["own_use","institutional_use"],"contexts":["privacy","everyday_life","relationships"],"unknowns":["What Meta changed and how many other users saw similar prompts about children is not disclosed.","Whether the compiled information was shown to anyone other than Robins is not established.","No regulator has announced an inquiry in the inspected sources."],"geography":{"basis":"Robins is described as a Utah mother (Toronto Sun/Futurism; TRT Haber); the posts and prompts occurred on her US Instagram/Facebook accounts. No court.","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"Published under the 2026-09-15 charter as a privacy and made-claim-about case: an AI feature compiled identifying details about two young children and a named adult's location, the adult reported distress and loss of control, and the company acknowledged the prompts should not have been generated. Four sources across four reporting chains read; the children's details are not reproduced. Low severity.","reviewed_on":"2026-09-18"},"ai_involvement":{"basis":"Meta acknowledged to CNET and The Verge that its AI generated the suggested prompts and that they 'should never have been generated', and said it fixed the issue. The AI made claims about identified people (the children's identities and the mother's location) rather than conversing with them; the mother's clicks on the prompts are recorded as own_use, and the platform's default feature as institutional_use.","status":"supported"},"person_relations":["made_claim_about"]},"name":"Utah: Meta AI's suggested prompts under a mother's Instagram video compiled her young daughters' names, birth details and old photos and her likely home location; Meta said the prompts 'missed the mark' and changed the feature","summary":"On 1 September 2026 Kalie Robins, a Utah travel creator, posted a short Instagram video of herself singing in the car with one of her daughters; it was also shown on Facebook. The next day she noticed Meta AI had placed suggested questions under the post, starting with 'Who's the child passenger?'. Clicking the prompts, she said, produced her two daughters' names, birth information, photos and videos drawn from her own and relatives' past posts, including a newborn photo from her mother's account and a picture she believed she had deleted years earlier, and a further prompt, 'Where does Kalie Robins live?', assembled older and newer posts into her likely location. Her 2 September reaction video drew more than 310,000 likes. Meta told reporters the prompts 'missed the mark', 'should never have been generated' and had been fixed, while saying the feature only surfaces information the user can already access; it disputed that a long-deleted photo was used, saying the photo had been deleted shortly before the video and remained briefly visible through a bug. Robins said Meta never contacted her and that the episode left her feeling she had 'failed' her children.","incidentDate":"2026-09-02","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-09-10","aiSystem":"Meta AI (suggested-question prompts under Instagram and Facebook posts, drawing on the user's and related accounts' content)","aiProduct":"Meta AI","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"A mother experienced distress and a loss of control over her children's privacy after Meta AI's suggested prompts compiled her two young daughters' identifying details and her likely location from scattered family posts; Meta acknowledged the prompts should not have been generated and changed the feature.","frameworkFacets":[],"causationStatus":"supported","participantUsersAffectedMin":1,"otherPeopleHarmedMin":2,"affectedCountStatus":"exact","affectedCountEvidence":"Kalie Robins (who used the prompts and reported distress) and her two daughters, whose identifying details were compiled. Exact count of three; her mother and other relatives whose posts were drawn on are not counted as harmed.","victimAgeRange":"minor","jurisdiction":"US","platformType":"assistant","outcomeType":"internal_action","outcomeStatus":"resolved","primarySourceUrl":"https://www.cnet.com/tech/services-and-software/meta-ai-viral-video-personal-prompts-about-kids/","primarySourceLabel":"CNET, 12 Sep 2026: Mother calls for 'accountability' after Meta AI mines family posts for info on minors (interview with Kalie Robins; Meta statement)","firstPublishedAt":"2026-09-18T03:25:15.671921+00:00","updatedAt":"2026-09-30T01:17:58.137201+00:00","scopeVersion":"facts-v3","tags":["meta-ai","instagram","facebook","privacy","children","profiling","suggested-prompts","united-states","utah","made-claim-about"]}]}