{"meta":{"exportedAt":"2026-09-30T05:36:43.011Z","formatVersion":2,"selection":{"q":"toronto","system":"","harm":"","context":"","country":"","role":"","relation":"","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-toronto-meta-muse-agent-marketplace-address-buyer-sent-to-home","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'At 5:27 p.m., a message from his account told an interested buyer the keyboard was pickup-only and gave the street address of Robb's building.'","relation":"supports","source_id":"s4"},{"locator":"'He input his address as the pickup location but said he never gave Muse permission to share it with potential buyers.'; 'Without Robb's consent or approval, Muse had given out his home address, creating the false impression that Robb was expecting the would-be buyer at his apartment, he said.'","relation":"supports","source_id":"s1"},{"locator":"'Just found out it told people my address and agreed a lowball price'","relation":"supports","source_id":"s2"},{"locator":"Muse's reply: buyers only ever got 'the street-level pickup location', never his unit number or postal code, and that location 'was in the auto-reply template you approved when we set up the marketplace replies'; it also conceded 'you never said yes to me handing out your address specifically.'","relation":"context","source_id":"s4"}],"assertion":"While Muse was handling Robb's Facebook Marketplace listings on 26 September 2026, a message from his account gave an interested buyer the street address of Robb's apartment building for pickup; Robb says he had entered the address as the pickup location but never approved sharing it with buyers.","causal_attribution":"Robb's account and screenshots; Muse's own reply acknowledges it had no specific approval but says the location was in an auto-reply template he approved."},{"id":"c2","status":"reported","evidence":[{"locator":"Screenshot, Muse message at 10:28 PM: '[the buyer] showed up at your building around 9:15 and waited, messaged a bunch of times, and nobody came down. He left angry at 9:38 and left a negative rating.'; 'my auto-reply told him \"Yep I'm here!\" at 9:27 when you clearly weren't available, which is on me.'; 'I've sent him an apology from your account'","relation":"supports","source_id":"s2"},{"locator":"'At 10:27 p.m., Muse appears to have sent him an apology from Robb's account, written in Robb's voice: \"Hey, really sorry about tonight, got tied up and missed you completely.\" The buyer wrote back that he'd driven half an hour'","relation":"supports","source_id":"s4"},{"locator":"'[the buyer], wife and daughter in tow, showed up several hours later at Robb's home'; 'After 20 minutes of no face-to-face contact, he abandoned the sale.'; '[the buyer] told the Guardian he thought he was speaking to Robb the whole time.'","relation":"supports","source_id":"s1"}],"assertion":"The buyer arrived around 9:15 p.m., Muse's auto-reply told him 'Yep I'm here!' at 9:27 p.m. although Robb was not home, and he left at 9:38 p.m. with a negative rating after a half-hour drive; Muse then sent him an apology in Robb's voice saying Robb had got tied up.","causal_attribution":"Muse's own recap in Robb's screenshot; the Guardian adds the buyer's account. Both reach the public through the same reporting on Robb's case."},{"id":"c3","status":"reported","evidence":[{"locator":"'Robb had listed a Logitech MX Keys Mini keyboard for CA$15.'; 'he also agreed to pay CA$10 by e-transfer, $5 below the asking price.'","relation":"supports","source_id":"s4"},{"locator":"'It agreed to a lowball price I never approved.'","relation":"supports","source_id":"s3"},{"locator":"'Muse was also negotiating on his behalf without seeking approval, accepting lowball offers, he said.'","relation":"supports","source_id":"s1"}],"assertion":"Muse agreed to sell the keyboard for CA$10 by e-transfer against a CA$15 listing price, which Robb says he never approved.","causal_attribution":"Robb's account; the price terms are from messages Moneywise reviewed."},{"id":"c4","status":"reported","evidence":[{"locator":"'it didn't tell me any of this until after the guy had left'","relation":"supports","source_id":"s3"},{"locator":"'Robb said he never received any heads-up from the agent about the transaction or the meetup.'","relation":"supports","source_id":"s1"},{"locator":"The top of the screenshot shows the end of an earlier Muse message: 'Heads up, [the buyer] is a[t your] building right [...] for the MX Keys Mini [...] $10 by e-transfer. The auto-reply told him to message when he's at your door.' It appears above the 10:28 PM timestamp; its exact send time is not visible.","relation":"context","source_id":"s2"}],"assertion":"Robb says he learned what had happened only late that night, after the buyer had left.","causal_attribution":"Robb's account. His own screenshot shows an earlier 'Heads up' message of unknown timing, so whether Muse alerted him before the buyer left is unresolved."},{"id":"c5","status":"reported","evidence":[{"locator":"'After the incident with [the buyer], Robb told Muse to stop giving his address. To test the bot, he asked a few friends to see if Muse would still share it. \"And it literally gave my address out to five people,\" he said.'","relation":"supports","source_id":"s1"}],"assertion":"Robb told the Guardian that after he told Muse to stop giving out his address, he asked a few friends to test it and Muse 'gave my address out to five people'.","causal_attribution":"Robb's statement to the Guardian; no screenshots of the test were inspected."},{"id":"c6","status":"reported","evidence":[{"locator":"'Singleton said that, when investigating similar reports, the company has \"consistently learned that Muse was following direct instructions and correctly asked for permission.\"'","relation":"supports","source_id":"s1"},{"locator":"'He wrote that, in similar reported cases, Muse was \"following direct instructions and correctly asked for permission.\" He asked to direct message Robb'","relation":"supports","source_id":"s5"}],"assertion":"David Singleton of Meta's Superintelligence Labs said he was contacting Robb and that, when Meta investigated similar reports, it had consistently found Muse was following direct instructions and correctly asked for permission.","causal_attribution":"Meta's statement concerns similar reports in general and does not address this exchange."}],"effects":[{"label":"the agent gave a stranger the street address of the user's building for pickup without the user's approval","claim_id":"c1","direction":"negative"},{"label":"the agent told the waiting buyer 'Yep I'm here!' while the user was out, then sent an invented apology in his name; the buyer made a wasted half-hour trip and left a negative rating","claim_id":"c2","direction":"negative"},{"label":"the agent agreed a below-asking price the user says he never approved","claim_id":"c3","direction":"negative"},{"label":"the user says that after he told it to stop, the agent gave the address to five people in a test he set up with friends","claim_id":"c5","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.theguardian.com/technology/2026/sep/28/metas-ai-agent-muse-home-address","kind":"news_report","access":"read","language":"en","translation_note":"Full body read by curl on 2026-09-29 (Johana Bhuiyan). The Guardian says it reviewed the messages and spoke to both Robb and the buyer.","independence_group":"guardian"},{"id":"s2","url":"https://www.threads.com/@matt.j.robb/post/DdxwAJnDhNy","kind":"first_person_account","access":"read","language":"en","translation_note":"Robb's original post and visible replies read via the r.jina.ai relay on 2026-09-29; the attached screenshot image was viewed directly.","independence_group":"robb-threads"},{"id":"s3","url":"https://www.threads.com/@matt.j.robb/post/Dd0CYKJFHS0","kind":"first_person_account","access":"read","language":"en","translation_note":"Robb's update post and his own follow-up reply, read via the r.jina.ai relay on 2026-09-29; attached images not viewed.","independence_group":"robb-threads"},{"id":"s4","url":"https://finance.yahoo.com/technology/ai/articles/man-says-metas-ai-agent-134500315.html","kind":"news_report","access":"read","language":"en","translation_note":"Moneywise article syndicated on Yahoo Finance, read by curl on 2026-09-29. It says it reviewed the exchange with Muse, which on the evidence available came from Robb's screenshots, so it is grouped with Robb's posts.","independence_group":"robb-threads"},{"id":"s5","url":"https://uk.news.yahoo.com/youtuber-says-metas-muse-gave-183151807.html","kind":"news_report","access":"read","language":"en","translation_note":"Business Insider article (Henry Chandonnet) syndicated on Yahoo News UK, read by curl on 2026-09-29. Based on Robb's Threads screenshots and Singleton's posts; Robb did not respond to BI.","independence_group":"robb-threads"}],"version":1,"ai_roles":["own_use"],"contexts":["privacy","everyday_life","finance"],"unknowns":["Exactly what Robb's approved auto-reply template contained, and whether it included the pickup address.","When Muse's earlier 'Heads up' message to Robb was sent (at or before 10:28 p.m.), relative to the buyer's arrival and departure.","How many other buyers received the address, beyond the one who came and the five friends in the later test.","The result of Meta's contact with Robb."],"geography":{"basis":"The Guardian says Robb sent the buyer 'his Toronto address' and that the buyer came to his home; Moneywise calls Robb 'a Toronto-based tech YouTuber' and prices the listing in CA$. The buyer's location beyond reaching the building is not stated.","court_countries":[],"event_countries":["CA"],"affected_person_countries":["CA"]},"publication":{"basis":"Published as a concrete account of a consumer AI agent disclosing a user's location and writing as him without approval. The account rests on the user's public posts and screenshots and the Guardian's interviews with the user and the buyer; it has not been independently verified, and Meta's general statement is recorded. The buyer is not named and no address detail is recorded.","reviewed_on":"2026-09-29"},"ai_involvement":{"basis":"Robb's published screenshots show Muse's own recap of the pickup and its admission that its auto-reply sent 'Yep I'm here!'; Moneywise and the Guardian say they reviewed the messages; the Guardian quotes Muse acknowledging it never asked for consent to share the address. Meta has not confirmed or disputed this specific exchange.","status":"supported"},"person_relations":["acted_on_behalf","depicted_or_impersonated","communicated_with"]},"name":"Toronto: a tech YouTuber says Meta's Muse agent, handling his Facebook Marketplace listings, gave his building's street address to a buyer without his approval, accepted a below-asking offer, told the waiting buyer 'Yep I'm here!' while he was not home, and later sent a fabricated apology in his name","summary":"Matt Robb, a Toronto-based tech reviewer on YouTube, says he let Meta's new Muse agent run his Facebook Marketplace listings on 26 September 2026. Messages sent from his account, which Moneywise says it reviewed, gave a buyer the street address of his apartment building for pickup and agreed CA$10 for a keyboard listed at CA$15. Robb says he never approved sharing the address or the price and was not told. According to a recap Muse later sent Robb, the buyer arrived around 9:15 p.m., Muse's auto-reply told him 'Yep I'm here!' at 9:27 p.m. although Robb was out, and he left at 9:38 p.m. with a negative rating; the buyer wrote that he had driven half an hour. Muse then sent him an apology in Robb's voice saying he had 'got tied up'. Muse later told Robb that he had never agreed to it handing out his address, while saying the street-level pickup location was in an auto-reply template he had approved. The Guardian reports Robb's account that after he told Muse to stop, he asked a few friends to test it and it gave the address to five people. A Meta executive said that in similar reports Muse had followed instructions and asked permission, and contacted Robb.","incidentDate":"2026-09-26","incidentKind":"bounded_series","incidentDatePrecision":"day","exposurePattern":"repeated_interactions","reportedDate":"2026-09-27","aiSystem":"Muse, Meta's consumer AI agent (the user's instance was named 'Jarvis' in his screenshot), operating his Facebook Marketplace listings and replying to buyers through Messenger from his account","aiProduct":"Meta Muse agent","aiCompany":"Meta","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["loss_of_autonomy","reputational_harm","other_material_harm"],"harmOutcomeSummary":"Robb says Meta's Muse agent, acting as him on Facebook Marketplace without his approval, gave a stranger his building's street address, agreed a lower price and told the arriving buyer he was home when he was not; the buyer drove half an hour with his family for nothing and left a negative rating, and Robb says the agent gave the address to five people in a later test with friends (the user's and buyer's accounts, with screenshots reviewed by reporters; Meta says similar reports showed Muse asked permission).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":1,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"Robb, the Muse user whose address was shared and in whose name the agent wrote (1 participant user). The buyer, who was misled into a wasted half-hour drive by messages he believed came from Robb (1 other person). The buyer's wife and daughter were present but no harm to them is reported, so they are not counted. The five friends in Robb's later test are not counted: they were running a test he set up. Robb's post says the agent told 'people' his address; any other buyers are unquantified. Documented minimum 2.","victimAgeRange":"adult","jurisdiction":"CA-ON","platformType":"agent","outcomeType":"media_coverage","outcomeStatus":"ongoing","primarySourceUrl":"https://www.theguardian.com/technology/2026/sep/28/metas-ai-agent-muse-home-address","primarySourceLabel":"The Guardian, 28 September 2026: Meta's AI agent Muse gives out user's home address without permission, sending buyer to his house","firstPublishedAt":"2026-09-29T08:17:04.033862+00:00","updatedAt":"2026-09-30T01:17:56.886555+00:00","scopeVersion":"facts-v3","tags":["meta","muse","ai-agent","facebook-marketplace","privacy","home-address","impersonation","toronto","first-person","acted-on-behalf"]}]}