{"meta":{"exportedAt":"2026-11-07T02:55:15.254Z","formatVersion":2,"selection":{"q":"subscription","system":"","harm":"","context":"","country":"","role":"","relation":"contextual","evidence":"","year":"2026","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":3,"coverage":{"cases":3,"countries":0,"languages":1,"unknownLocation":3,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":2,"contextualRelations":3,"mixedRelations":2,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2026-chatgpt-pro-subscriber-says-openai-ai-support-assistant-refund-ended-restored-subscription-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'On September 30, 2026, I paid $200 for a ChatGPT Pro subscription'; 'OpenAI explicitly acknowledged that my account had been disabled in error and apologized'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they paid $200 for ChatGPT Pro on 30 September 2026, the account was disabled two days later and appeals were rejected for about two weeks, and on 17 October OpenAI acknowledged in an email that it had been disabled in error.","causal_attribution":"Poster's account; the acknowledgement email was not retrieved. No AI involvement in the suspension is described."},{"id":"c2","status":"reported","evidence":[{"locator":"'I contacted its AI-powered support system to request compensation for the lost days'; 'The AI assistant explained that it could not directly provide credits, usage-limit resets, or discounts'; 'offered me a proportional refund of'; 'The assistant stated that accepting the refund would immediately cancel my ChatGPT Pro subscription'","relation":"supports","source_id":"s1"}],"assertion":"The poster says that when they asked OpenAI's AI-powered support assistant for compensation, it said it could not give credits, usage resets or discounts and offered a proportional refund of $86.67, warning that accepting it would immediately cancel the subscription.","causal_attribution":"Poster's account of the assistant's replies; the conversation was not retrieved."},{"id":"c3","status":"reported","evidence":[{"locator":"'The AI did warn me about cancellation'; 'Yes, I approve'; 'I had repeatedly expressed my desire to continue using the subscription'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they confirmed the refund after the warning while having said they wanted to keep the subscription.","causal_attribution":"Records the poster's own confirmation, which bears on causation."},{"id":"c4","status":"reported","evidence":[{"locator":"'The assistant told me that my paid access had ended and that my account would return to the Free plan'; 'The assistant explained that it could not reverse a refund once it had been processed'; 'It suggested purchasing another subscription'; 'This was extremely frustrating'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the assistant then told them the paid access had ended, said it could not reverse the refund and suggested buying another subscription, which the poster found extremely frustrating.","causal_attribution":"Poster's account."},{"id":"c5","status":"reported","evidence":[{"locator":"'The support system eventually confirmed that my request had been forwarded to a specialist'; 'As of this post, I am still waiting for a substantive resolution'; 'At the time of writing, I have not independently confirmed that the $86.67 refund has actually arrived'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the request was forwarded to a human specialist and was unresolved at the time of posting, and that the refund had not yet been confirmed as received.","causal_attribution":"Poster's account."}],"effects":[{"label":"AI support assistant's refund ended a restored Pro subscription the poster wanted to keep (poster's account)","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x8oayw/i_paid_200_for_chatgpt_pro_openai_banned_me_after/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-18 at about 03:06 UTC from the entry for this post in Reddit's sitewide search RSS feed (full self-text). The arctic_shift archive copy shows '[removed]', with the removal recorded as made by Reddit rather than the subreddit's moderators (reason not stated). The thread's comment feed, re-read at about 03:09 UTC on 18 October, showed two comments by other users and no reply by the poster. The poster's handle is not recorded.","independence_group":"reddit-chatgptcomplaints-pro-refund-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["finance","everyday_life"],"unknowns":["The content of the support conversation and the acknowledgement email, which the poster describes but did not publish in the text read.","Whether a human set or reviewed the refund-with-cancellation terms the assistant offered.","Why the account was disabled and whether that decision involved automated systems.","Whether the human specialist restored the subscription or offered other compensation, and whether the refund arrived.","Why Reddit removed the post."],"geography":{"basis":"The post does not say where the poster was when the events occurred, and no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the public-forum rule as a concrete first-person account of an AI support assistant's refund decision ending a subscriber's restored paid access when they sought compensation. Described with attribution and without corroboration, including the poster's acknowledgement that the assistant warned of cancellation and that they confirmed; the poster's handle is not recorded.","reviewed_on":"2026-10-18"},"ai_involvement":{"basis":"The poster says OpenAI's AI-powered support assistant declined the compensation the poster proposed, offered a proportional refund conditional on immediate cancellation, processed it on the poster's confirmation, ended the paid access and said it could not reverse the refund. The poster connects these replies and actions to the loss of the restored subscription. The poster acknowledges being warned and confirming; the conversation was not retrieved and whether a human set or reviewed the refund terms is not known.","status":"reported"},"person_relations":["communicated_with","made_decision_about"]},"name":"ChatGPT Pro subscriber says OpenAI's AI support assistant, asked for compensation, processed a refund that ended a restored subscription (first-person account)","summary":"In a public post to r/ChatGPTcomplaints created on 17 October 2026, a ChatGPT Pro subscriber writes that OpenAI disabled their account two days after they paid $200 on 30 September, rejected their appeals for about two weeks, and on 17 October restored the account, acknowledging in an email that it had been disabled in error. The poster says they then asked OpenAI's AI-powered support assistant for compensation for the lost days while keeping the subscription. According to the poster, the assistant said it could not give credits, usage resets or discounts, offered a proportional refund of $86.67 and warned that accepting it would immediately cancel the subscription; the poster replied 'Yes, I approve', and the assistant then said the paid access had ended, that it could not reverse the refund, and suggested buying another subscription. The poster acknowledges the warning and their confirmation but says they misunderstood the consequence and had asked about the lost period, not the remaining one. The request was forwarded to a human specialist and was unresolved at the time of posting. The account is uncorroborated; the post was later removed by Reddit for an unstated reason.","incidentDate":"2026-10-17","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"single_interaction","reportedDate":"2026-10-17","aiSystem":"OpenAI's AI-powered support assistant for ChatGPT subscribers (as described by the poster), which handled a compensation request and processed a refund with cancellation","aiProduct":"OpenAI support assistant (reported)","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm","psychological_distress"],"harmOutcomeSummary":"The poster says OpenAI's AI support assistant, asked for compensation after an acknowledged wrongful ban, processed a refund that immediately ended their restored Pro subscription, could not reverse it, and suggested buying a new one (first-person account, uncorroborated; the poster confirmed the refund after a warning).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster, who used the support assistant.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x8oayw/i_paid_200_for_chatgpt_pro_openai_banned_me_after/","primarySourceLabel":"r/ChatGPTcomplaints, 17 October 2026: \"I paid $200 for ChatGPT Pro. OpenAI banned me after 2 days...\"","firstPublishedAt":"2026-10-18T03:11:31.45341+00:00","updatedAt":"2026-10-18T03:11:31.45341+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","openai","ai-customer-support","refund","subscription"]},{"id":"2026-chatgpt-adult-subscriber-says-account-classified-as-teen-and-restricted-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Then age verification rolled out and I got classified as a teen account, no kidding, on my 36 th birthday.' ... 'But not when I got put on a restricted account, go figure.'","relation":"supports","source_id":"s1"}],"assertion":"The poster, who says they are 36, says that when OpenAI's age checks rolled out their ChatGPT account was classified as a teen account and was put on a restricted account.","causal_attribution":"The poster's own account, uncorroborated, so reported."},{"id":"c2","status":"reported","evidence":[{"locator":"'After I had already emailed them about non-ID/photo options to verify like your credit card if I should get hit by this. They just sent me a canned answer about how great Persona is and when I escalated it to data protection, they basically said that I had to be profiled first'","relation":"supports","source_id":"s1"}],"assertion":"The poster says they had earlier emailed OpenAI asking for verification options without ID or a photo, received a canned reply about Persona, and on escalating to data protection was told they had to be profiled first.","causal_attribution":"The poster's own account of correspondence that is not published, so reported."},{"id":"c3","status":"reported","evidence":[{"locator":"'So I cancelled my subscription'","relation":"supports","source_id":"s1"}],"assertion":"The poster cancelled their ChatGPT subscription after the classification.","causal_attribution":"The poster's own statement; the connection to the classification is the poster's sequence of events."},{"id":"c4","status":"documented","evidence":[{"locator":"'If ChatGPT predicts that an account may belong to someone under 18 and the account is eligible, ChatGPT automatically enables the ChatGPT for Teens experience.' ... 'ChatGPT uses an age prediction system. It looks at different signals linked to your account.' ... 'No system is perfect. Sometimes ChatGPT may get it wrong.' ... 'If you are 18 or older and were placed in the ChatGPT for Teens experience by mistake, you can verify your age.' ... 'Your account stays active, and you can still use ChatGPT to learn, create, and ask questions.'","relation":"supports","source_id":"s2"}],"assertion":"OpenAI's Help Center says ChatGPT uses an age prediction system that reads account signals, automatically enables the ChatGPT for Teens experience when it predicts an account may belong to someone under 18, can get this wrong, and lets adults placed there by mistake verify their age; it says the account stays active.","causal_attribution":"Directly established by OpenAI's own published page as a description of the system; it does not establish what happened to this account."}],"effects":[{"label":"An adult subscriber's ChatGPT account was classified as a teen account and restricted, according to the poster","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x2x24z/done_with_chatgpt_and_what_i_realized_after/","kind":"forum_post","access":"read","language":"en","translation_note":"English post read in full from the subreddit's Atom feed and the post's own comment feed (HTTP 200 each, 11 Oct 2026); the comment feed held only the post, with no replies. The URL carries no username; the poster's handle is not recorded.","independence_group":"reddit-poster-1x2x24z"},{"id":"s2","url":"https://web.archive.org/web/20260924151959/https://help.openai.com/en/articles/12652064-age-prediction-in-chatgpt","kind":"official_statement","access":"read","language":"en","translation_note":"English Help Center page read through a Wayback Machine capture of 24 September 2026 (the live page answered HTTP 403 to the fetcher); the page describes the system in general and does not mention this poster.","independence_group":"openai-help-center"}],"version":1,"ai_roles":["institutional_use"],"contexts":["everyday_life","privacy"],"unknowns":["When the classification happened. The post gives no date; it describes about six months of heavy use before the post of 11 October 2026 and places the classification after the poster subscribed, so the record uses that six-month window.","Which mechanism classified the account (OpenAI's behaviour-based age prediction or another check); the poster calls it age verification and had not verified.","Which restrictions applied to the account, and whether the poster attempted the verification route OpenAI describes.","Whether OpenAI has reviewed or reversed the classification."],"geography":{"basis":"The post does not say where the poster lives or uses ChatGPT; the mention of a data-protection escalation does not establish a country. No court is involved.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the public-forum rule as a concrete first-person account: an adult says ChatGPT classified their account as a teen account and restricted it, that a data-protection escalation was met with a requirement to be profiled first, and that they cancelled the subscription. OpenAI's Help Center documents the age prediction system that makes such classifications. The account is uncorroborated and attributed to the poster; the handle is not recorded.","reviewed_on":"2026-10-11"},"ai_involvement":{"basis":"The poster says that when OpenAI's age checks rolled out, their account was classified as a teen account and put on a restricted account; the post describes asking OpenAI about verification options in advance and does not mention completing a verification. OpenAI's Help Center says ChatGPT may use the age associated with an account, a verified age or age prediction to decide whether the account gets the teen experience, and that its age prediction system reads signals linked to the account and can get this wrong. The post does not name the mechanism. The poster gives their age as 36 and describes no verification, so of the paths OpenAI lists, age prediction is the one that fits the poster's account; this is an inference from OpenAI's page, not a statement in the post. That classification is the system's decision about the poster (made_decision_about), and the restricted account and the cancelled subscription are the consequences the poster reports. The classification rests on the poster's account alone, which does not name the mechanism beyond age verification, so the status is reported.","status":"reported"},"person_relations":["made_decision_about"]},"name":"Adult ChatGPT Plus subscriber says the account was classified as a teen and restricted, and that OpenAI said profiling had to come first; first-person post","summary":"In a Reddit post of 11 October 2026, a ChatGPT Plus subscriber who says they are an adult (36, by the post's own account) writes that when OpenAI's age checks rolled out their account was classified as a teen account and put on a restricted account. The poster says they had earlier emailed OpenAI asking for verification options without ID or a photo, received a canned reply about the verification provider Persona, and on escalating to data protection was told they had to be profiled first. The poster says they then cancelled the subscription. OpenAI's Help Center says ChatGPT uses an age prediction system that reads account signals, automatically enables the teen experience when it predicts an account may belong to someone under 18, can get this wrong, and lets adults verify their age to remove it. The account is the poster's own and is not corroborated.","incidentDate":"2026-04-11","incidentEndDate":"2026-10-11","incidentKind":"single_event","incidentDatePrecision":"range","exposurePattern":"unknown","reportedDate":"2026-10-11","aiSystem":"ChatGPT's age check that placed the account in the ChatGPT for Teens experience, which the poster calls age verification; OpenAI says such placements use an account's associated or verified age or an age prediction system that reads account signals","aiProduct":"ChatGPT","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["other_material_harm"],"harmOutcomeSummary":"According to the poster's own account, ChatGPT classified their adult account as a teen account and restricted it, OpenAI answered a data-protection escalation by saying the poster had to be profiled first, and the poster cancelled the paid subscription.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person, the poster, whose own account was classified and restricted. Other users mentioned in general terms are not counted.","victimAgeRange":"adult","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"unknown","primarySourceUrl":"https://www.reddit.com/r/ChatGPTcomplaints/comments/1x2x24z/done_with_chatgpt_and_what_i_realized_after/","primarySourceLabel":"Reddit r/ChatGPTcomplaints, 11 Oct 2026: first-person post, adult subscriber classified as a teen account","firstPublishedAt":"2026-10-11T03:15:35.440619+00:00","updatedAt":"2026-10-11T03:15:35.440619+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","chatgpt","age-prediction","teen-account","account-restriction","persona"]},{"id":"2026-openai-ai-support-assistant-refused-chatgpt-pro-refund-requested-minutes-after-renewal-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'my ChatGPT Pro plan renewed for $200'; 'I forgot to cancel beforehand and did not intend to renew'; '13:32:55'","relation":"supports","source_id":"s2"},{"locator":"'approximately six minutes after the charge'; 'Tbilisi, UTC+4'","relation":"supports","source_id":"s1"}],"assertion":"The poster says their ChatGPT Pro plan renewed for $200 on 3 October 2026 after they forgot to cancel, and that they requested a refund in the Help Center about six minutes after the charge.","causal_attribution":"Poster's account."},{"id":"c2","status":"reported","evidence":[{"locator":"'The AI declined without giving a reason specific to my account'; 'This case is closed. Create a new case to receive support.'","relation":"supports","source_id":"s1"},{"locator":"'The Help Center assistant gave a generic refusal without identifying which eligibility requirement I failed'; 'When I asked for escalation, the case was closed'","relation":"supports","source_id":"s2"}],"assertion":"The poster says the Help Center AI assistant declined the refund without a reason specific to their account and, when they asked for escalation, the chat showed the case as closed.","causal_attribution":"Poster attributes the refusal to an AI assistant; whether the decision followed fixed policy rules or human configuration is not known."},{"id":"c3","status":"reported","evidence":[{"locator":"'I opened another case specifically requesting a human billing specialist. Same generic refusal.'; 'another refusal arrived, explicitly marked as generated with AI support'; 'That also received an AI-generated refusal'","relation":"supports","source_id":"s1"},{"locator":"'A second chat specifically asking for a human produced the same refusal'; 'also received responses explicitly labeled as AI-generated'","relation":"supports","source_id":"s2"}],"assertion":"The poster says a second chat asking for a human billing specialist produced the same refusal, and that two email requests received refusals marked as AI-generated.","causal_attribution":"Poster's account."},{"id":"c4","status":"reported","evidence":[{"locator":"'seven-day discretionary refund policy is conditional, not an automatic entitlement'; 'I still have no explanation specific to my case and no confirmed human review'","relation":"supports","source_id":"s2"},{"locator":"'I also explicitly agreed that refunded subscription access would end'; 'I find this an appalling way to treat a paying customer'","relation":"supports","source_id":"s1"}],"assertion":"The poster acknowledges that the refund policy is discretionary and conditional, says they agreed that refunded access would end, and says they still had no case-specific explanation or confirmed human review.","causal_attribution":"Poster's account."}],"effects":[{"label":"refund of an unwanted $200 renewal refused by an AI support assistant without a case-specific reason (poster's account)","claim_id":"c2","direction":"negative"},{"label":"requests for a human review closed or answered by further AI-generated refusals (poster's account)","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/ChatGPT/comments/1wwjs10/i_requested_a_chatgpt_refund_6_minutes_after_a/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-04: full self-text and the thread's 6 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. The attached screenshots were not retrieved. The poster handle is not recorded.","independence_group":"reddit-chatgpt-pro-refund-poster"},{"id":"s2","url":"https://www.reddit.com/r/OpenAI/comments/1wwjyfk/chatgpt_pro_renewal_refund_request_within_minutes/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-04: full self-text and the thread's 15 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. Same poster as s1, posted about eleven minutes later and linking s1; not independent.","independence_group":"reddit-chatgpt-pro-refund-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["finance","everyday_life"],"unknowns":["Whether the poster was eligible for a refund under OpenAI's discretionary policy, including any usage in the minutes after renewal.","Whether any human reviewed or set the refusals, and whether a later human review or bank chargeback recovered the $200.","Where the poster lives; the timeline is given in Tbilisi time only."],"geography":{"basis":"The poster gives their timeline in Tbilisi time (UTC+4) but does not say where they were or live; no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the 2026-09-15 charter's public-forum rule as a concrete first-person account of an AI support system refusing a refund and blocking escalation to a human, described with attribution and without corroboration. The poster's handle is not recorded.","reviewed_on":"2026-10-04"},"ai_involvement":{"basis":"The poster says the Help Center refusals came from an AI assistant and that the email replies were explicitly labelled as generated with AI support; the screenshots they describe were not retrieved. Whether a human reviewed or set the refusal is not known.","status":"reported"},"person_relations":["communicated_with","made_decision_about"]},"name":"First-person forum account: a ChatGPT Pro subscriber says OpenAI's AI support assistant refused a refund they requested about six minutes after an unwanted $200 renewal, closed the case when they asked for escalation, and answered further chat and email requests for a human review with more AI-generated refusals","summary":"In public posts to r/ChatGPT and r/OpenAI on 3 October 2026, a person says their ChatGPT Pro subscription renewed for $200 that day after they forgot to cancel, and that they cancelled auto-renewal and requested a refund in OpenAI's Help Center about six minutes after the charge. They say the Help Center's AI assistant declined without giving a reason specific to their account, and that when they asked for escalation the chat showed that the case was closed. A second chat asking specifically for a human billing specialist produced the same refusal, they write, and two email requests, one with five redacted screenshots, received replies marked as generated with AI support. The poster acknowledges that OpenAI's seven-day refund policy is discretionary and conditional, and says the unresolved problem is that they received no case-specific explanation and no confirmed human review. OpenAI's handling is described only by the poster, and the account is uncorroborated.","incidentDate":"2026-10-03","incidentKind":"single_event","incidentDatePrecision":"day","exposurePattern":"repeated_interactions","reportedDate":"2026-10-03","aiSystem":"OpenAI Help Center AI support assistant (chat) and AI-generated email support replies handling a ChatGPT Pro refund request","aiProduct":"OpenAI Help Center assistant","aiCompany":"OpenAI","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"The poster says OpenAI's AI support assistant refused a refund of an unwanted $200 ChatGPT Pro renewal that they requested within minutes, closed the case when they asked for escalation, and that further chat and email requests for a human review produced only AI-generated refusals, leaving them without the $200, a case-specific reason or human review (first-person account, uncorroborated).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster. A commenter who says they had the same refund problem is not counted. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"ongoing","primarySourceUrl":"https://www.reddit.com/r/ChatGPT/comments/1wwjs10/i_requested_a_chatgpt_refund_6_minutes_after_a/","primarySourceLabel":"r/ChatGPT, 3 October 2026: \"I requested a ChatGPT refund 6 minutes after a $200 renewal. The AI rejected it and closed the case.\"","firstPublishedAt":"2026-10-04T03:22:06.262385+00:00","updatedAt":"2026-10-04T03:22:06.262385+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","openai","chatgpt","ai-customer-support","refund","billing","no-human-review","made-decision-about","communicated-with"]}]}