{"meta":{"exportedAt":"2026-10-16T06:57:32.804Z","formatVersion":2,"selection":{"q":"restaurant","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":3,"coverage":{"cases":3,"countries":2,"languages":2,"unknownLocation":1,"locationPending":0,"unknownLanguage":0,"unknownDate":2,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":3,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2025-missouri-pizzeria-says-google-ai-overviews-showed-nonexistent-specials-angry-customers-yelled-at-staff","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'Please do not use Google AI to find out our specials. Please go on our Facebook page or our website. Google AI is not accurate and is telling people specials that do not exist which is causing angry customers yelling at our employees. We cannot control what Google posts or says and we will not honor the Google AI specials.'","relation":"supports","source_id":"s1"},{"locator":"'The false information led to customer complaints and confusion, forcing the restaurant to post on Facebook and ask customers not to rely on AI-generated search results.'","relation":"supports","source_id":"s3"}],"assertion":"In August 2025 the restaurant posted on Facebook asking customers not to use Google AI to find its specials, saying Google AI was telling people about specials that do not exist, that this was causing angry customers to yell at its employees, and that it would not honour the Google AI specials.","causal_attribution":"The restaurant's own post, quoted by KMOV and summarised by the same reporter for InvestigateTV; one origin."},{"id":"c2","status":"reported","evidence":[{"locator":"'One example she shared was an AI Overview that showed that Stefanina’s would offer a large pizza for the same price as a small.'","relation":"supports","source_id":"s1"},{"locator":"'According to the business, a common confusion displayed by Google AI surrounds a deal in which customers can buy a small pizza and get another one for $4.'","relation":"supports","source_id":"s2"},{"locator":"'Stefanina’s in Wentzville has received calls from customers asking about deals that Google’s AI overview claims the restaurant offers, including a promotion for a second pizza for $4 and incorrect pricing information that said large pizzas cost the same as small ones.'","relation":"supports","source_id":"s3"}],"assertion":"Restaurant staff say Google's AI Overview showed deals and prices the restaurant does not offer, including a large pizza for the price of a small one and a second pizza for $4.","causal_attribution":"Restaurant staff accounts to two newsrooms; the same family member is the main witness in all three reports, so one origin. Google did not respond."},{"id":"c3","status":"reported","evidence":[{"locator":"'When he told me how he found the information, he typed it in his Google search bar. And that first response that people see is generated by AI, so he couldn’t find it again,'; 'customers are coming back, being like, ‘Why aren’t you honoring the specials that say that is offered by you?’'","relation":"supports","source_id":"s2"}],"assertion":"A restaurant manager told FOX 2 that a customer came in asking for a special the manager did not know of, having found it in the AI-generated first response to a Google search, and that customers kept asking why the restaurant was not honouring specials the AI said it offered.","causal_attribution":"The manager's account to FOX 2; the customer was not interviewed."},{"id":"c4","status":"reported","evidence":[{"locator":"'As a small business, we can’t honor a Google AI special.'","relation":"supports","source_id":"s1"},{"locator":"'We can’t, as a small family business, honor a Google AI special,'","relation":"supports","source_id":"s3"}],"assertion":"The restaurant says that, as a small family business, it cannot honour Google AI specials.","causal_attribution":"The restaurant's statements to the Gray Media reporter; one origin."},{"id":"c5","status":"reported","evidence":[{"locator":"'It just seems unreasonable that people are coming in here, asking about food they don’t have,'; 'It’s got to be nerve-wracking for them.'","relation":"supports","source_id":"s2"}],"assertion":"A diner told FOX 2 it seemed unreasonable that people were coming in asking for food the restaurant did not have, and that it must be nerve-wracking for the staff.","causal_attribution":"A diner's impression given to FOX 2; he does not describe being misled himself."},{"id":"c6","status":"reported","evidence":[{"locator":"'Google did not respond to FirstAlert4’s messages about the situation.'","relation":"supports","source_id":"s1"},{"locator":"'Stefanina’s has been attempting to contact Google about their AI concerns, but they have received “inadequate responses.”'; 'FOX 2 also reached out to Google and did not receive a response in time for publication.'","relation":"supports","source_id":"s2"}],"assertion":"Google did not respond to either station's requests for comment; the restaurant told FOX 2 its attempts to contact Google had received inadequate responses.","causal_attribution":"Each station's own statement of its unanswered request; the restaurant's description of Google's replies is its own."}],"effects":[{"label":"customers misled about nonexistent specials and staff confronted by angry customers","claim_id":"c1","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.firstalert4.com/2025/08/20/please-do-not-use-google-ai-find-out-our-specials-wentzville-restaurant-asks-patrons/","kind":"local_tv_news","access":"read","language":"en","translation_note":"KMOV First Alert 4 report published 19 August 2025, quoting the restaurant's Facebook post and a member of the owning family; read in full (HTTP 200). English original; no translation.","independence_group":"gray-media-kmov-investigatetv-wentzville"},{"id":"s2","url":"https://fox2now.com/news/missouri/we-cannot-honor-ai-specials-wentzville-restaurant-swamped-with-fake-menu-items/","kind":"local_tv_news","access":"read","language":"en","translation_note":"FOX 2 St. Louis report of 12 September 2025 with its own interviews of restaurant staff and a diner; the live page returned HTTP 403 and an Internet Archive capture was read in full. English original; no translation.","independence_group":"fox2-st-louis-12-sep-2025"},{"id":"s3","url":"https://www.kktv.com/2026/01/30/restaurant-asks-customers-verify-information-after-ai-generates-fake-deals/","kind":"local_tv_news","access":"read","language":"en","translation_note":"InvestigateTV report on KKTV, 30 January 2026, by the same Gray Media reporter as the KMOV story, with further quotations from the restaurant; read in full (HTTP 200). English original; no translation.","independence_group":"gray-media-kmov-investigatetv-wentzville"}],"version":1,"ai_roles":["own_use","others_use"],"contexts":["everyday_life","work"],"unknowns":["When the AI Overview answers began and how long they continued; the January 2026 InvestigateTV report may republish the August 2025 story.","How many customers were misled and how many confrontations occurred.","The exact AI Overview text; no screenshot is published in the inspected reports.","Whether the $4 second-pizza deal shown by the AI distorted a deal the restaurant runs on Wednesdays: FOX 2 quotes the manager as saying the restaurant never offered that special and also that it has only ever run a deal on Wednesdays."],"geography":{"basis":"The restaurant is in Wentzville, Missouri, and the customers it describes came to or called the restaurant there (KMOV, FOX 2, InvestigateTV).","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"Published as a core case (communicated_with): the restaurant says Google's AI Overview told customers about specials and prices it does not offer, customers came in or called asking for them and were refused, and its post says this caused angry customers to yell at employees. The account is the restaurant's; Google did not comment.","reviewed_on":"2026-10-16"},"ai_involvement":{"basis":"The restaurant says Google's AI Overview answers to customers' searches stated specials and prices it does not offer (a large pizza for the price of a small one, a second pizza for $4); a manager describes a customer who came in asking for a special found in the AI-generated first search response, and the restaurant's post says the nonexistent specials were causing angry customers to yell at its employees. Google did not respond, and no AI Overview output was published or inspected.","status":"reported"},"person_relations":["communicated_with"]},"name":"Missouri pizzeria says Google AI Overviews told customers about specials that do not exist, and that angry customers demanding them yelled at staff","summary":"In August 2025 Stefanina's, a family-owned pizzeria in Wentzville, Missouri, posted on Facebook asking customers not to use Google AI to find its specials. The restaurant said Google AI was telling people about specials that do not exist, that this was causing angry customers to yell at its employees, and that it would not honour the Google AI specials. Staff told KMOV and FOX 2 that the AI Overview at the top of Google Search had shown deals such as a large pizza for the price of a small one and a second pizza for $4. A manager described a customer who came in asking for a special the manager had never heard of, found in the AI-generated first search response, and said customers kept asking why the specials were not honoured. Google did not respond to either station. The account comes from the restaurant; no AI Overview text or customer account was published.","incidentDate":"2025-01-01","incidentKind":"ongoing_experience","incidentDatePrecision":"year","exposurePattern":"unknown","reportedDate":"2025-08-19","aiSystem":"Google AI Overviews, the AI-generated summary shown at the top of Google Search results, which the restaurant says stated specials and prices it does not offer","aiProduct":"Google AI Overviews (reported)","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["psychological_distress"],"harmOutcomeSummary":"The restaurant says customers misled by the AI Overview were refused specials that do not exist and that angry customers yelled at its employees; no number of affected people is given.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":0,"affectedCountStatus":"unquantified","affectedCountEvidence":"Unquantified: the restaurant refers to angry customers and its employees in the plural without a number, and a manager describes one customer individually without saying that customer was harmed beyond being refused; no lower bound is stated.","victimAgeRange":"unknown","jurisdiction":"US","platformType":"other","outcomeType":"media_coverage","outcomeStatus":"unknown","primarySourceUrl":"https://www.firstalert4.com/2025/08/20/please-do-not-use-google-ai-find-out-our-specials-wentzville-restaurant-asks-patrons/","primarySourceLabel":"KMOV First Alert 4, 19 August 2025: Wentzville restaurant asks patrons not to use Google AI to find its specials","firstPublishedAt":"2026-10-16T03:05:22.535996+00:00","updatedAt":"2026-10-16T03:05:22.535996+00:00","scopeVersion":"facts-v3","tags":["ai_overviews","search_summary","false_business_information","restaurant","customer_conflict"]},{"id":"2025-brazil-police-say-deepfake-marcos-mion-ads-sold-nonexistent-restaurant-vouchers","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'foi preso por integrar o grupo criminoso que utilizava vídeos manipulados com deepfake da imagem e voz do apresentador Marcos Mion para aplicar golpes'","relation":"supports","source_id":"s1"},{"locator":"'O grupo criminoso utilizava vídeos manipulados com tecnologia deepfake da imagem e voz do apresentador Marcos Mion para promover falsas promoções de uma rede de restaurantes.'; 'os criminosos conseguiam simular a imagem e a voz de Marcos Mion, com uso de inteligência artificial'","relation":"supports","source_id":"s5"},{"locator":"'Eles utilizavam a inteligência artificial para emular a voz do apresentador, atraindo a confiança das vítimas por meio de campanhas publicitárias'","relation":"supports","source_id":"s4"}],"assertion":"The Federal District Civil Police say a criminal group used videos in which presenter Marcos Mion's image and voice were manipulated with deepfake technology, using artificial intelligence, to promote false promotions of a restaurant chain.","causal_attribution":"Police account (PCDF, DRCC delegate) relayed by several outlets; one reporting chain. No outlet examined the videos."},{"id":"c2","status":"reported","evidence":[{"locator":"'As vítimas eram direcionadas aos sites falsos desenvolvidos pelo investigado, onde realizavam pagamentos por vouchers de desconto inexistentes', afirmou a polícia.","relation":"supports","source_id":"s1"},{"locator":"'Ao clicarem no anúncio, as vítimas eram direcionadas para sites falsos para concluírem o pagamento de um “voucher promocional”.'","relation":"supports","source_id":"s2"},{"locator":"'As vítimas eram direcionadas aos sites falsos desenvolvidos pelo investigado, onde realizavam pagamentos por vouchers de desconto inexistentes, acreditando estar participando de promoções com a participação de Marcos Mion.'","relation":"supports","source_id":"s5"}],"assertion":"According to the police, victims who clicked the advertisements were directed to cloned websites, where they paid for discount vouchers that did not exist.","causal_attribution":"Police statement; the same chain. Individual victims and amounts are not described."},{"id":"c3","status":"reported","evidence":[{"locator":"'De acordo com a polícia, há vítimas em todo o país. Em apenas quatro dias, 27 pessoas denunciaram o golpe.'","relation":"supports","source_id":"s2"},{"locator":"'As investigações revelaram que dezenas de vítimas foram lesadas, com prejuízos ainda em apuração.'","relation":"supports","source_id":"s3"},{"locator":"'Dezenas de vítimas no Distrito Federal já foram identificadas, mas o número pode crescer à medida que as investigações avançam.'","relation":"supports","source_id":"s4"}],"assertion":"Outlets relaying the police in January 2025 reported dozens of victims, with losses still being calculated, and 27 complaints about the scam in four days.","causal_attribution":"Police figures as relayed; the outlets differ on whether the victims are in the Federal District or across the country, and the 27 complaints are reports."},{"id":"c4","status":"reported","evidence":[{"locator":"'A Polícia Civil do Distrito Federal (PCDF) desarticulou, nesta quarta-feira (15/1), uma quadrilha que utilizava tecnologia de deepfake para aplicar golpes digitais em nome do apresentador Marcos Mion.'","relation":"supports","source_id":"s4"},{"locator":"'Uma operação da Polícia Civil do Distrito Federal prendeu três suspeitos de usar Inteligência Artificial para aplicar golpes.'","relation":"supports","source_id":"s2"},{"locator":"'a prisão aconteceu durante a segunda fase da Operação \"VoiceOver\", dando continuidade a ações ocorridas em janeiro'; 'O homem confessou a participação no esquema, durante o interrogatório, e detalhou seu papel em criar e manter os sites fraudulentos.'","relation":"supports","source_id":"s1"}],"assertion":"Three suspects were arrested in the first phase of Operation VoiceOver in January 2025, and on 9 May 2025 a man was arrested in Santa Helena de Goiás; police say he built and maintained the cloned sites and confessed.","causal_attribution":"Police account; arrests and confession as stated by police, not a court finding."}],"effects":[{"label":"paid for nonexistent restaurant discount vouchers after fake promotions using an AI-manipulated likeness of a TV presenter","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.cnnbrasil.com.br/nacional/centro-oeste/go/integrante-de-grupo-que-fazia-deepfake-de-marcos-mion-e-preso-em-goias/","kind":"news_report","access":"read","language":"pt","translation_note":"Read in Portuguese and translated by the research agent (an AI) on 2026-10-11 (HTTP 200); no human translator or reviewer read the article. CNN Brasil, 9 May 2025 (second phase), quoting a Polícia Civil do Distrito Federal statement.","independence_group":"pcdf-operacao-voiceover"},{"id":"s2","url":"https://iclnoticias.com.br/operacao-mira-grupo-suspeito-de-usar-ia/","kind":"news_report","access":"read","language":"pt","translation_note":"Read in Portuguese and translated by the research agent (an AI) on 2026-10-11 (HTTP 200); no human translator or reviewer read the article. ICL Notícias, 16 January 2025 (first phase), relaying the police account.","independence_group":"pcdf-operacao-voiceover"},{"id":"s3","url":"https://www.portaltela.com/noticias/2025/01/16/policia-desarticula-quadrilha-que-usava-deepfake-de-marcos-mion-para-fraudes-digitais/","kind":"news_report","access":"read","language":"pt","translation_note":"Read in Portuguese and translated by the research agent (an AI) on 2026-10-11 (HTTP 200); no human translator or reviewer read the article. Portal Tela, 16 January 2025 (first phase), relaying the police account.","independence_group":"pcdf-operacao-voiceover"},{"id":"s4","url":"https://seucreditodigital.com.br/golpe-deepfake-pcdf-prisoes-mion/","kind":"news_report","access":"read","language":"pt","translation_note":"Read in Portuguese and translated by the research agent (an AI) on 2026-10-11 (HTTP 200); no human translator or reviewer read the article. Seu Crédito Digital, 16 January 2025 (first phase), quoting the DRCC delegate.","independence_group":"pcdf-operacao-voiceover"},{"id":"s5","url":"https://tribunadoplanalto.com.br/grupo-simulava-voz-de-marcos-mion-para-aplicar-golpes/","kind":"news_report","access":"read","language":"pt","translation_note":"Read in Portuguese and translated by the research agent (an AI) on 2026-10-11 (HTTP 200); no human translator or reviewer read the article. Tribuna do Planalto, 9 May 2025 (second phase), relaying the PCDF account.","independence_group":"pcdf-operacao-voiceover"}],"version":1,"ai_roles":["others_use"],"contexts":["finance","everyday_life"],"unknowns":["The number of people who paid and the total amount lost; no individual victim is described.","When the fake promotions ran and when victims paid; the sources date only the police operations (January and 9 May 2025).","Which AI tool produced the videos and on which platforms the advertisements ran.","Whether the three January suspects or the May suspect have been charged or tried."],"geography":{"basis":"The investigation was run by the Civil Police of Brazil's Federal District, which arrested suspects in the Federal District and in Santa Helena de Goiás; ICL Notícias reports that, according to the police, there were victims across the country. No court proceeding is reported in the sources read.","court_countries":[],"event_countries":["BR"],"affected_person_countries":["BR"]},"publication":{"basis":"One police reporting chain (Federal District Civil Police, relayed by CNN Brasil, ICL Notícias, Portal Tela, Seu Crédito Digital and Tribuna do Planalto) describes people who paid for nonexistent vouchers after fake promotions that, according to the police, used an AI-manipulated image and voice of a TV presenter. Published as a reported account with the count left unquantified.","reviewed_on":"2026-10-11"},"ai_involvement":{"basis":"The Federal District Civil Police say the group used videos in which presenter Marcos Mion's image and voice were manipulated with deepfake technology, and a DRCC delegate says the group used artificial intelligence to emulate the presenter's voice and won the victims' trust through advertising campaigns; according to the police, people who clicked these advertisements were sent to cloned sites and paid for vouchers that did not exist. The AI-made likeness impersonated the presenter toward the people deceived (depicted_or_impersonated). No outlet examined the videos and no tool is named.","status":"reported"},"person_relations":["depicted_or_impersonated"]},"name":"Brazil: police say a group used deepfake videos of TV host Marcos Mion in fake restaurant promotions and victims paid for vouchers that did not exist","summary":"The Civil Police of Brazil's Federal District (PCDF) say a criminal group manipulated the image and voice of TV presenter Marcos Mion with artificial intelligence in fraudulent videos promoting fake discounts at the Outback restaurant chain. According to the police, people who clicked the advertisements were sent to cloned websites and paid for discount vouchers that were never delivered. In January 2025 the police's first phase of Operation VoiceOver arrested three suspects; outlets relaying the police reported dozens of victims and 27 complaints in four days. A second phase on 9 May 2025 arrested a man in Santa Helena de Goiás who, police say, built and maintained the cloned sites and confessed his role. Every account relays the police; no outlet examined the videos, no tool is named and no individual victim or total loss is described.","incidentKind":"bounded_series","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2025-01-16","aiSystem":"Videos in which the image and voice of TV presenter Marcos Mion were manipulated with artificial intelligence ('deepfake'), according to the Federal District Civil Police, used in fake promotions for a restaurant chain; tool not identified","aiProduct":"Unidentified video tool","severity":"medium","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["financial_loss"],"harmOutcomeSummary":"According to the Federal District Civil Police, people who clicked fake restaurant promotions using AI-manipulated videos of presenter Marcos Mion paid on cloned websites for discount vouchers that did not exist; outlets relaying the police describe dozens of victims, with losses not totalled.","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":0,"affectedCountStatus":"unquantified","affectedCountEvidence":"Police say victims paid for nonexistent vouchers but give no exact count: Seu Crédito Digital and Portal Tela relay 'dezenas de vítimas' (dozens, a vague plural that is not quantified here), and ICL Notícias reports 27 complaints in four days, which are reports rather than established losses. The presenter and the restaurant chain are not counted. Unquantified with zero placeholders.","victimAgeRange":"unknown","jurisdiction":"BR","platformType":"other","outcomeType":"criminal_charges","outcomeStatus":"ongoing","primarySourceUrl":"https://www.cnnbrasil.com.br/nacional/centro-oeste/go/integrante-de-grupo-que-fazia-deepfake-de-marcos-mion-e-preso-em-goias/","primarySourceLabel":"CNN Brasil, 9 May 2025: Integrante de grupo que fazia deepfake de Marcos Mion é preso em Goiás","firstPublishedAt":"2026-10-11T03:10:52.28076+00:00","updatedAt":"2026-10-11T03:10:52.28076+00:00","scopeVersion":"facts-v3","tags":["deepfake","fake-celebrity-advertisement","voice","consumer-fraud","brazil","depicted-or-impersonated"]},{"id":"2026-delivery-app-ai-support-line-unassigned-order-after-saying-completion-rate-unaffected-first-person","caseFacts":{"claims":[{"id":"c1","status":"reported","evidence":[{"locator":"'So I call support and the AI asks me to explain what happened'; 'It gave me the choice to wait 10 minutes to worry-free unassign'","relation":"supports","source_id":"s1"}],"assertion":"The poster says that with one order of a two-order batch not yet started, they called DoorDash support, an AI answered, and it offered a ten-minute wait for a penalty-free unassignment or an immediate unassignment.","causal_attribution":"Poster's account."},{"id":"c2","status":"reported","evidence":[{"locator":"'only if it won’t affect my completion rate'; 'I will unassign you without affecting your completion rate'; 'my completion rate went from 98 to 97'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the AI told them it would unassign them without affecting their completion rate, and that after the unassignment the rate fell from 98 to 97.","causal_attribution":"Poster attributes the drop to the unassignment the AI performed after its assurance; no record of the call or of the rate change was retrieved."},{"id":"c3","status":"reported","evidence":[{"locator":"'the only stat that can mean deactivation'","relation":"supports","source_id":"s1"}],"assertion":"The poster says the completion rate is the only statistic that can lead to deactivation.","causal_attribution":"Poster's account of the platform's rules; not independently checked."},{"id":"c4","status":"reported","evidence":[{"locator":"'it will not lower my rating'; 'End the call, I still have the orders.'","relation":"supports","source_id":"s1"}],"assertion":"A commenter says the same support line told them an order would be unassigned without lowering their rating, and that the order was still assigned after the call.","causal_attribution":"Commenter's account of a separate call."}],"effects":[{"label":"completion rate fell after an AI support line said an unassignment would not affect it (poster's account)","claim_id":"c2","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.reddit.com/r/doordash_drivers/comments/1wy0dej/ai_support_lies_too/","kind":"forum_post","access":"read","language":"en","translation_note":"Read in English on 2026-10-06: full self-text and 10 comments (none by the poster), retrieved through the arctic_shift archive API by post ID. The poster handle is not recorded.","independence_group":"reddit-delivery-ai-support-completion-poster"}],"version":1,"ai_roles":["institutional_use"],"contexts":["work"],"unknowns":["When the call took place and where the poster works.","Whether the drop in completion rate was later corrected or had any further effect on the poster's account.","Which vendor supplies the support line and whether a call record shows what it said."],"geography":{"basis":"The poster does not say where they live or work; no country is recorded.","court_countries":[],"event_countries":[],"affected_person_countries":[]},"publication":{"basis":"Published under the public-forum rule as a concrete first-person account in which a delivery platform's AI support line gave a driver an assurance about their completion rate, unassigned the order, and the rate then fell. Described with attribution and without corroboration; the poster's handle is not recorded.","reviewed_on":"2026-10-06"},"ai_involvement":{"basis":"The poster says DoorDash's support line was answered by an AI that offered to unassign the order at once and told them the unassignment would not affect their completion rate, and that the rate fell from 98 to 97 as soon as the AI unassigned them. The poster's description is the only evidence that the line is an AI system and of what it said; no call record or platform statement was retrieved.","status":"reported"},"person_relations":["communicated_with"]},"name":"Delivery driver says DoorDash's AI support line promised an unassignment would not affect their completion rate, which then fell","summary":"In a public post to r/doordash_drivers created on 5 October 2026 (UTC), a DoorDash driver writes that one order of a two-order batch at a restaurant was ready and the other had not been started. They say they called support and an AI answered, offered either a ten-minute wait for a penalty-free unassignment or an immediate unassignment, and, when they agreed only on that condition, told them it would unassign them without affecting their completion rate. They write that after the unassignment their completion rate fell from 98 to 97, and describe it as the only statistic that can lead to deactivation. A commenter reports a similar assurance from the support line. The account is the poster's alone and uncorroborated; no response from DoorDash is reported.","incidentKind":"single_event","incidentDatePrecision":"unknown","exposurePattern":"single_interaction","reportedDate":"2026-10-05","aiSystem":"DoorDash's AI phone support line for drivers, as the poster describes it; the vendor of the system is not named","aiProduct":"Unidentified AI phone support system","severity":"low","verificationStatus":"unverified","harmCategories":[],"harmOutcomes":["professional_harm"],"harmOutcomeSummary":"The poster says DoorDash's AI support line unassigned an order after assuring them it would not affect their completion rate, and that the rate then fell from 98 to 97, a statistic the poster says can lead to deactivation (first-person account, uncorroborated; no further consequence reported).","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":1,"otherPeopleHarmedMin":0,"affectedCountStatus":"exact","affectedCountEvidence":"One person: the poster. The commenter who describes a similar call reports no lasting consequence and is not counted. Exact 1.","victimAgeRange":"unknown","jurisdiction":"unknown","platformType":"chatbot","outcomeStatus":"unknown","primarySourceUrl":"https://www.reddit.com/r/doordash_drivers/comments/1wy0dej/ai_support_lies_too/","primarySourceLabel":"r/doordash_drivers, 5 October 2026: \"AI support lies too\"","firstPublishedAt":"2026-10-06T03:20:51.901637+00:00","updatedAt":"2026-10-06T03:20:51.901637+00:00","scopeVersion":"facts-v3","tags":["first-person","reddit","doordash","gig-work","ai-support","false-assurance","completion-rate","work","communicated-with"]}]}