{"meta":{"exportedAt":"2026-10-24T07:30:09.462Z","formatVersion":2,"selection":{"q":"refunds","system":"","harm":"","context":"","country":"","role":"","relation":"core","evidence":"","year":"2025","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":1,"contextualRelations":0,"mixedRelations":0,"unknownRelations":0,"relationPending":0,"relationUnknown":0},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2025-bobo-owner-reports-unwanted-amazon-buy-for-me-orders","caseFacts":{"claims":[{"id":"c1","status":"documented","evidence":[{"locator":"Using agentic AI capabilities, Amazon makes the purchase by securely providing the customer’s encrypted name, address, and payment details to complete the checkout process on the brand’s website.","relation":"supports","source_id":"s2"},{"locator":"Amazon Nova and Anthropic’s Claude models support the Amazon Shopping app’s agentic capabilities to complete the purchase from start to finish on a customer’s behalf.","relation":"supports","source_id":"s2"},{"locator":"brands have the choice if they want to participate and benefit from the increased brand visibility, customer engagement, and sales.","relation":"supports","source_id":"s2"}],"assertion":"Amazon's announcement states that Buy for Me uses agentic AI to make a purchase on a brand's website on the customer's behalf, providing the customer’s encrypted name, address and payment details to complete the checkout.","causal_attribution":"Directly established by Amazon's own published description of the feature. It documents the design Amazon describes, not what happened in this merchant's store."},{"id":"c2","status":"reported","evidence":[{"locator":"she was shocked when, in late December, she discovered that her product catalog was available for sale on Amazon’s marketplace.","relation":"supports","source_id":"s1"},{"locator":"a slew of unusual orders from an email address titled @buyforme.amazon. Many of the orders were for products that the brand no longer sold or were out of stock.","relation":"supports","source_id":"s1"},{"locator":"“They just opted us into this program that we had no idea existed and essentially turned us into drop shippers for them, against our will,”","relation":"supports","source_id":"s1"}],"assertion":"The owner said that in late December 2025 she noticed a series of unusual orders from an @buyforme.amazon email address, many for products the brand no longer sold or had out of stock, discovered that her catalogue was for sale on Amazon, and said she had never opted into Buy for Me.","causal_attribution":"The owner's account to Modern Retail. Her statement that she never opted in is her own; Amazon's statement does not address her store specifically."},{"id":"c3","status":"reported","evidence":[{"locator":"to be fulfilled through","relation":"supports","source_id":"s1"},{"locator":"also received at least several orders for products that were either out of stock or no longer existed on her website.","relation":"supports","source_id":"s1"},{"locator":"She said she canceled several of those purchases and issued refunds after realizing Amazon had enabled customers to order items that had been fully removed from her online store.","relation":"supports","source_id":"s1"}],"assertion":"The owner said Buy for Me orders for her products were placed on Amazon.com to be fulfilled through her Shopify account, that she received at least several orders for products that were out of stock or no longer existed on her website, and that she cancelled several of those purchases and issued refunds.","causal_attribution":"The owner's account relayed by one outlet. The orders are described as placed through Buy for Me, which Amazon's announcement says its AI agent completes on the brand's website; Modern Retail does not describe inspecting the orders itself."},{"id":"c4","status":"reported","evidence":[{"locator":"to opt out, per the company’s FAQ page for sellers","relation":"supports","source_id":"s1"},{"locator":"remnants of her products remained on Amazon in the form of incomplete “shell” listings.","relation":"supports","source_id":"s1"},{"locator":"We have received positive feedback on these programs,","relation":"supports","source_id":"s1"},{"locator":"and we remove them from these programs promptly.","relation":"supports","source_id":"s1"}],"assertion":"The owner contacted Amazon to opt out and her products were removed, although she said incomplete shell listings with jumbled titles remained; Amazon told Modern Retail that businesses can opt out at any time by email and are removed promptly, and that it had received positive feedback on the programme.","causal_attribution":"The removal and shell listings are the owner's account; the opt-out policy and positive-feedback statement are Amazon's own to Modern Retail."},{"id":"c5","status":"reported","evidence":[{"locator":"erroneously displayed a photo of a pair of pants, a product that","relation":"supports","source_id":"s1"},{"locator":"It’s unclear where the image came from, but Amazon says it doesn’t generate AI images of a brand’s products.","relation":"supports","source_id":"s1"},{"locator":"All product information, such as description, images, pricing and ratings, comes from merchant sites, according to Amazon’s FAQ page.","relation":"supports","source_id":"s1"}],"assertion":"One of the owner's products listed through Buy for Me, a vinyl sticker, showed a photo of a pair of pants that she has never sold; the image's origin is unclear and Amazon says it does not generate AI images of a brand's products.","causal_attribution":"Reported by the owner and Modern Retail; the wrong image is not attributed to AI generation and is recorded as an unexplained listing error."}],"effects":[{"label":"Owner-reported unwanted agent-placed orders for unavailable products, cancellation work and refunds","claim_id":"c3","direction":"negative"},{"label":"Owner-reported loss of control over where her catalogue is sold and lingering shell listings","claim_id":"c4","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.modernretail.co/technology/brands-are-upset-that-buy-for-me-is-featuring-their-products-on-amazon-without-permission/","kind":"journalistic","access":"read","language":"en","translation_note":"","independence_group":"modern-retail-merchant-interviews"},{"id":"s2","url":"https://www.aboutamazon.com/news/retail/amazon-shopping-app-buy-for-me-brands","kind":"official_statement","access":"read","language":"en","translation_note":"","independence_group":"amazon-buy-for-me-announcement"}],"version":1,"ai_roles":["others_use"],"contexts":["work","finance"],"unknowns":["The date of the first Buy for Me order at her store, the number of orders, the total administrative cost and any net financial loss are not reported.","How her catalogue came to be listed (Amazon's FAQ says product information comes from merchant sites) and whether that listing step involved AI generation is not established; the wrong stock image is not attributed to AI.","The owner's Instagram video of 28 December 2025 and her self-reporting survey were not inspected; the survey's 145 responses are not counts of harmed people.","The agent acted for Amazon customers, not for the owner; the only relation recorded is the agent's completion of orders through her store's checkout."],"geography":{"basis":"Modern Retail describes the brand as based in Palm Springs, California, and the orders were fulfilled through her own store, so the event and the affected person are in the United States. No court is involved.","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"Modern Retail's merchant interview and Amazon's announcement were read in full on 2026-10-08. Amazon's own description establishes that Buy for Me's AI agent completes checkouts on brand websites, and the owner reports concrete agent-placed orders through her store, including orders for removed products that she had to cancel and refund. Her account is attributed and left at reported; Amazon's opt-out statement and its denial of AI-generated images are preserved; counts, dates and the origin of the listing are kept unknown.","reviewed_on":"2026-10-08"},"ai_involvement":{"basis":"Amazon's announcement states that Buy for Me uses agentic AI to complete the checkout on the brand's website on the customer's behalf. The owner reports that orders from an @buyforme.amazon address arrived at her store, several for products that were out of stock or removed, and that she cancelled those purchases and issued refunds. The agent's completion of checkouts for unavailable products is the AI activity connected to the cancellation and refund work; the appearance of her catalogue on Amazon and the wrong stock image are not established as AI acts.","status":"supported"},"person_relations":["communicated_with"]},"name":"Bobo Design Studio owner says Amazon's Buy for Me agent placed unwanted orders through her store without opt-in, forcing cancellations and refunds","summary":"The owner of Bobo Design Studio, a stationery brand that sells through its own Shopify store and has avoided Amazon, told Modern Retail that in late December 2025 she noticed a series of unusual orders from an @buyforme.amazon email address and discovered that her catalogue was listed for sale on Amazon through the Buy for Me feature, which she says she never opted into. Amazon's announcement says Buy for Me uses agentic AI to complete purchases on a brand's website on a customer's behalf. She said several orders were for products that were out of stock or no longer existed on her website, and that she cancelled several of those purchases and issued refunds. She contacted Amazon to opt out; Amazon says businesses can opt out by email and are removed promptly, and said it had received positive feedback on the programme. One listing showed a wrong stock image; Amazon says it does not generate AI images of a brand's products and the image's origin is unknown.","incidentDate":"2025-12-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"unknown","reportedDate":"2026-01-06","aiSystem":"Amazon Buy for Me shopping agent","aiProduct":"Amazon Buy for Me","aiCompany":"Amazon","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["professional_harm","loss_of_autonomy"],"harmOutcomeSummary":"Owner-reported unwanted agent-placed orders for unavailable products, cancellation and refund work, and loss of control over where her catalogue is sold","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"One interviewed business owner describes the operational burden and loss of control. Orders, products, survey replies and customers are not counts of harmed people.","victimAgeRange":"adult","jurisdiction":"US","platformType":"agent","primarySourceUrl":"https://www.modernretail.co/technology/brands-are-upset-that-buy-for-me-is-featuring-their-products-on-amazon-without-permission/","primarySourceLabel":"Modern Retail, 6 January 2026: Brands are upset that 'Buy For Me' is featuring their products on Amazon without permission (Allison Smith)","firstPublishedAt":"2026-09-30T01:11:45.802533+00:00","updatedAt":"2026-10-08T03:21:59.094999+00:00","scopeVersion":"facts-v3","tags":["historical-2025"]}]}