{"meta":{"exportedAt":"2026-10-04T09:53:55.514Z","formatVersion":2,"selection":{"q":"refund","system":"","harm":"","context":"","country":"","role":"","relation":"unknown","evidence":"","year":"2025","response":"","severity":"","verification":"","view":"incidents","sort":"added"},"totalIncidents":1,"coverage":{"cases":1,"countries":1,"languages":1,"unknownLocation":0,"locationPending":0,"unknownLanguage":0,"unknownDate":0,"lawsuits":0,"regulatory":0,"minors":0,"coreRelations":0,"contextualRelations":0,"mixedRelations":0,"unknownRelations":1,"relationPending":0,"relationUnknown":1},"countingNote":"Distinct public cases in this selection. People counts apply within individual cases only; cross-case person overlap has not been resolved. No population incidence estimate.","affectedCountNote":"Interpret person counts with affectedCountStatus and the reported effects. Unquantified zeros are placeholders, not a measured zero.","source":"AI incidents","publisher":"NOPE","url":"https://nope.net/incidents","license":"CC BY 4.0"},"incidents":[{"id":"2025-bobo-owner-reports-unwanted-amazon-buy-for-me-orders","caseFacts":{"claims":[{"id":"c1","status":"documented","evidence":[{"locator":"Official article sections How Buy for Me works and Leveraging AI: checkout process and AI design.","relation":"supports","source_id":"s2"}],"assertion":"Amazon states that Buy for Me uses AI agents to complete purchases on customers' behalf at other brands' websites.","causal_attribution":"The inspected reporting describes this account. Claims remain attributed and causation is alleged; multiple reports of the same victim or police/court account are one independence group."},{"id":"c2","status":"reported","evidence":[{"locator":"Modern Retail body: Bobo discovery and later unavailable-product orders.","relation":"supports","source_id":"s1"}],"assertion":"The owner said Buy for Me orders included unavailable or removed products and required cancellations and refunds after her late-December discovery.","causal_attribution":"The inspected reporting describes this account. Claims remain attributed and causation is alleged; multiple reports of the same victim or police/court account are one independence group."},{"id":"c3","status":"reported","evidence":[{"locator":"Modern Retail body: owner catalogue-control account and Amazon response.","relation":"supports","source_id":"s1"}],"assertion":"She said she had not opted in and requested removal; Amazon says businesses can opt out by email.","causal_attribution":"The inspected reporting describes this account. Claims remain attributed and causation is alleged; multiple reports of the same victim or police/court account are one independence group."}],"effects":[{"label":"Owner-reported unwanted agent orders, cancellation work and refunds","claim_id":"c2","direction":"negative"},{"label":"Owner-reported loss of control over marketplace participation","claim_id":"c3","direction":"negative"}],"sources":[{"id":"s1","url":"https://www.modernretail.co/technology/brands-are-upset-that-buy-for-me-is-featuring-their-products-on-amazon-without-permission/","kind":"journalistic","access":"read","language":"en","translation_note":"","independence_group":"modern-retail-merchant-interviews"},{"id":"s2","url":"https://www.aboutamazon.com/news/retail/amazon-shopping-app-buy-for-me-brands","kind":"official_statement","access":"read","language":"en","translation_note":"","independence_group":"amazon-buy-for-me-design"}],"version":1,"ai_roles":["others_use"],"contexts":["work","finance"],"unknowns":["The first order day, total administrative cost and net financial loss are unknown.","The cause of catalogue and image errors is unknown; the AI acted on customers' behalf, and no listed relation to the harmed owner is directly established."],"geography":{"basis":"The owner and business are explicitly based in Palm Springs, California, United States.","court_countries":[],"event_countries":["US"],"affected_person_countries":["US"]},"publication":{"basis":"An inspected source describes a concrete person-level adverse experience connected to the specified AI use. Statements remain attributed, private identities are minimized, and unknown dates, counts and technical details are preserved.","reviewed_on":"2026-09-30"},"ai_involvement":{"basis":"Amazon's own description establishes the AI purchasing design, while the owner reports concrete Buy for Me transactions through her store. Scraping, catalogue errors and the wrong image are not independently established as AI-generated acts.","status":"supported"},"person_relations":["unknown"]},"name":"Bobo Design Studio owner reports unwanted Amazon AI-agent orders and refunds","summary":"Bobo Design Studio's owner told Modern Retail that Amazon's Buy for Me service exposed her catalogue and placed orders through her Shopify store without her opting in. In late December 2025 she discovered orders for unavailable or removed products and cancelled purchases and issued refunds. She described loss of control and pursued an opt-out. Amazon says Buy for Me uses AI agents to place purchases for customers and says businesses can opt out. The source of an incorrect product image is unknown; it is not attributed to AI generation.","incidentDate":"2025-12-01","incidentKind":"bounded_series","incidentDatePrecision":"month","exposurePattern":"unknown","reportedDate":"2026-01-06","aiSystem":"Amazon Buy for Me shopping agent","aiProduct":"Amazon Buy for Me","aiCompany":"Amazon","severity":"low","verificationStatus":"credible","harmCategories":[],"harmOutcomes":["professional_harm","loss_of_autonomy"],"harmOutcomeSummary":"Owner-reported unwanted agent orders, cancellation work, refunds and loss of catalogue control","frameworkFacets":[],"causationStatus":"alleged","participantUsersAffectedMin":0,"otherPeopleHarmedMin":1,"affectedCountStatus":"documented_minimum","affectedCountEvidence":"One interviewed business owner describes the operational burden and loss of control. Orders, products, survey replies and customers are not counts of harmed people.","victimAgeRange":"adult","platformType":"agent","primarySourceUrl":"https://www.modernretail.co/technology/brands-are-upset-that-buy-for-me-is-featuring-their-products-on-amazon-without-permission/","primarySourceLabel":"Modern Retail, 6 January 2026, merchant interview; Amazon system description","firstPublishedAt":"2026-09-30T01:11:45.802533+00:00","updatedAt":"2026-09-30T01:24:51.739514+00:00","scopeVersion":"facts-v3","tags":["historical-2025"]}]}